hpPavilion 522n CD-Writer and dvd-rom

[Charlene Geller]

This last week I had horrible experience of having to
deal with virus called w32.Gibe.B. One of the
first "symptoms" was general slow down and inability to
run scanner or either CD writer or DvD or unload dig.
camera. It took 2 days and $70.00for an online consult
with Norton to finally get virus off and out of
computer . Now ---system diag. says that everything IS
working o.k. But, not being a very skilled computer tech-
I deleted scanner and camera program so that I could re-
install with disks---only to find now that computer can
not recognize either disks But still says that they are
operating swell! I,ve read all I can find--- done
everything I know to do And now I'm ready for a complete
nervous breakdown. I REALLY need help !!
Charlene ( I'm 57 and getting years older by the minute !)
P.S. My printer " well" too--but won't print.

[NoNoBadDog!]

From the Microsoft Knowledgebase:

CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
The information in this article applies to:
a.. Microsoft Windows XP Professional
b.. Microsoft Windows XP Home Edition
This article was previously published under Q320553
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive,
or CD-ROM R/W drive may not be visible in the My Computer window.
Additionally, there may be question marks on the devices that are listed
under CD-ROM drives in Device Manager.
CAUSE
An incorrect device driver was installed for the CD-ROM device.
RESOLUTION
To resolve this behavior, use the following methods in the order in which
they are presented.
Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

1.. Click Start, and then click Run.
2.. In the Open box, type regedit, and then click OK.
3.. Locate the following registry subkey:

HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/{4d36e965-e325-11ce
-bfc1-08002be10318}

4.. On the File menu, click Export.
5.. In the File name box, type savedkey, and then click Save.
6.. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next method.
7.. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8.. Quit the Registry Editor, and then restart the computer.
Method 2: Replace Existing Driver
1.. Click Start, and then click Control Panel.
2.. If Control Panel is in Category view, click Performance and
Maintenance, and then click System.

-or-

If Control Panel is in Classic view, double-click System.
3.. On the Hardware tab, click Device Manager.
4.. Click the drive with the question mark next to it.
5.. On the Action menu, click Uninstall. When you are prompted to confirm
the removal, click OK.
6.. Repeat steps 4 through 5 for any other drives with question marks.
7.. On the Action menu, click Scan for hardware changes.
NOTE: If Windows XP cannot locate the driver for your device, the device may
not be supported by Windows XP. To see the list of supported devices, see
the most recent Windows Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/hcl/default.asp

Although Microsoft does not encourage the use of devices that are not on the
Hardware Compatibility List, in some cases you can obtain a Windows
XP-compatible driver by contacting the device manufacturer directly. For
information about how to contact your hardware manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM
drives in Windows XP, click the article numbers below to view the articles
in the Microsoft Knowledge Base:
314060 CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP

315350 'Incorrect Function' Error Message When You Access the CD-ROM Drive,
DVD-ROM Drive, or CD-RW Drive

Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.


Bobby

"Charlene Geller" > wrote in message
...
> This last week I had horrible experience of having to
> deal with virus called w32.Gibe.B. One of the
> first "symptoms" was general slow down and inability to
> run scanner or either CD writer or DvD or unload dig.
> camera. It took 2 days and $70.00for an online consult
> with Norton to finally get virus off and out of
> computer . Now ---system diag. says that everything IS
> working o.k. But, not being a very skilled computer tech-
> I deleted scanner and camera program so that I could re-
> install with disks---only to find now that computer can
> not recognize either disks But still says that they are
> operating swell! I,ve read all I can find--- done
> everything I know to do And now I'm ready for a complete
> nervous breakdown. I REALLY need help !!
> Charlene ( I'm 57 and getting years older by the minute !)
> P.S. My printer " well" too--but won't print.
>

[Peter]

Hi,

I would suggest you to backup your important files and
than use the recovery CD to re-install the OS.

Peter

>-----Original Message-----
>From the Microsoft Knowledgebase:
>
>CD-ROM Drive or DVD-ROM Drive Missing After You Install
Windows XP
>The information in this article applies to:
> a.. Microsoft Windows XP Professional
> b.. Microsoft Windows XP Home Edition
>This article was previously published under Q320553
>IMPORTANT: This article contains information about
modifying the registry.
>Before you modify the registry, make sure to back it up
and make sure that
>you understand how to restore the registry if a problem
occurs. For
>information about how to back up, restore, and edit the
registry, click the
>following article number to view the article in the
Microsoft Knowledge
>Base:
>256986 Description of the Microsoft Windows Registry
>
>SYMPTOMS
>After you install Microsoft Windows XP, the CD-ROM
drive, the DVD-ROM drive,
>or CD-ROM R/W drive may not be visible in the My
Computer window.
>Additionally, there may be question marks on the devices
that are listed
>under CD-ROM drives in Device Manager.
>CAUSE
>An incorrect device driver was installed for the CD-ROM
device.
>RESOLUTION
>To resolve this behavior, use the following methods in
the order in which
>they are presented.
>Method 1: Remove Registry Entry
>WARNING: If you use Registry Editor incorrectly, you may
cause serious
>problems that may require you to reinstall your
operating system. Microsoft
>cannot guarantee that you can solve problems that result
from using Registry
>Editor incorrectly. Use Registry Editor at your own risk.
>
> 1.. Click Start, and then click Run.
> 2.. In the Open box, type regedit, and then click OK.
> 3.. Locate the following registry subkey:
>
>HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/
{4d36e965-e325-11ce
>-bfc1-08002be10318}
>
> 4.. On the File menu, click Export.
> 5.. In the File name box, type savedkey, and then
click Save.
> 6.. Click the REG_MULTI_SZ data type UpperFilters, and
then click Delete
>on the Edit menu. When you are prompted to confirm the
deletion, click Yes.
>NOTE: If this data type is missing, continue to the next
method.
> 7.. Click the REG_MULTI_SZ data type LowerFilters, and
then click Delete
>on the Edit menu. When you are prompted to confirm the
deletion, click Yes.
> 8.. Quit the Registry Editor, and then restart the
computer.
>Method 2: Replace Existing Driver
> 1.. Click Start, and then click Control Panel.
> 2.. If Control Panel is in Category view, click
Performance and
>Maintenance, and then click System.
>
> -or-
>
> If Control Panel is in Classic view, double-click
System.
> 3.. On the Hardware tab, click Device Manager.
> 4.. Click the drive with the question mark next to it.
> 5.. On the Action menu, click Uninstall. When you are
prompted to confirm
>the removal, click OK.
> 6.. Repeat steps 4 through 5 for any other drives with
question marks.
> 7.. On the Action menu, click Scan for hardware
changes.
>NOTE: If Windows XP cannot locate the driver for your
device, the device may
>not be supported by Windows XP. To see the list of
supported devices, see
>the most recent Windows Hardware Compatibility List
(HCL) at the following
>Microsoft Web site:
>http://www.microsoft.com/hcl/default.asp
>
>Although Microsoft does not encourage the use of devices
that are not on the
>Hardware Compatibility List, in some cases you can
obtain a Windows
>XP-compatible driver by contacting the device
manufacturer directly. For
>information about how to contact your hardware
manufacturer, click the
>appropriate article number in the following list to view
the article in the
>Microsoft Knowledge Base:
>65416 Hardware and Software Third-Party Vendor Contact
List, A-K
>
>60781 Hardware and Software Third-Party Vendor Contact
List, L-P
>
>60782 Hardware and Software Third-Party Vendor Contact
List, Q-Z
>
>MORE INFORMATION
>For additional information about other problems with CD-
ROM and DVD-ROM
>drives in Windows XP, click the article numbers below to
view the articles
>in the Microsoft Knowledge Base:
>314060 CD-ROM Access Is Missing and Messages Cite Error
Code 31, Code 32,
>Code 19, or Code 39 After You Remove Easy CD Creator in
Windows XP
>
>315350 'Incorrect Function' Error Message When You
Access the CD-ROM Drive,
>DVD-ROM Drive, or CD-RW Drive
>
>Microsoft provides third-party contact information to
help you find
>technical support. This contact information may change
without notice.
>Microsoft does not guarantee the accuracy of this third-
party contact
>information.
>
>
>Bobby
>
>"Charlene Geller" > wrote in
message
...
>> This last week I had horrible experience of having to
>> deal with virus called w32.Gibe.B. One of the
>> first "symptoms" was general slow down and inability to
>> run scanner or either CD writer or DvD or unload dig.
>> camera. It took 2 days and $70.00for an online consult
>> with Norton to finally get virus off and out of
>> computer . Now ---system diag. says that everything IS
>> working o.k. But, not being a very skilled computer
tech-
>> I deleted scanner and camera program so that I could
re-
>> install with disks---only to find now that computer can
>> not recognize either disks But still says that they are
>> operating swell! I,ve read all I can find--- done
>> everything I know to do And now I'm ready for a
complete
>> nervous breakdown. I REALLY need help !!
>> Charlene ( I'm 57 and getting years older by the
minute !)
>> P.S. My printer " well" too--but won't print.
>>
>
>
>.
>

[Charlene Geller]

Bobby- Thank you but I think you did not understand the
question entirely: Both disk drives in question came with
the computer. I have not installed them.Devise manager
shows NO PROBLEM--neither does anything else-but they
don't do a thing--messages keep saying to "put disk in"
when they already are but computer doesn't know it.
This all happened after doing virus fix. Computer now
clean but not fuctioning ! Will you still try to help?
Charlene
>-----Original Message-----
>From the Microsoft Knowledgebase:
>
>CD-ROM Drive or DVD-ROM Drive Missing After You Install
Windows XP
>The information in this article applies to:
> a.. Microsoft Windows XP Professional
> b.. Microsoft Windows XP Home Edition
>This article was previously published under Q320553
>IMPORTANT: This article contains information about
modifying the registry.
>Before you modify the registry, make sure to back it up
and make sure that
>you understand how to restore the registry if a problem
occurs. For
>information about how to back up, restore, and edit the
registry, click the
>following article number to view the article in the
Microsoft Knowledge
>Base:
>256986 Description of the Microsoft Windows Registry
>
>SYMPTOMS
>After you install Microsoft Windows XP, the CD-ROM
drive, the DVD-ROM drive,
>or CD-ROM R/W drive may not be visible in the My
Computer window.
>Additionally, there may be question marks on the devices
that are listed
>under CD-ROM drives in Device Manager.
>CAUSE
>An incorrect device driver was installed for the CD-ROM
device.
>RESOLUTION
>To resolve this behavior, use the following methods in
the order in which
>they are presented.
>Method 1: Remove Registry Entry
>WARNING: If you use Registry Editor incorrectly, you may
cause serious
>problems that may require you to reinstall your
operating system. Microsoft
>cannot guarantee that you can solve problems that result
from using Registry
>Editor incorrectly. Use Registry Editor at your own risk.
>
> 1.. Click Start, and then click Run.
> 2.. In the Open box, type regedit, and then click OK.
> 3.. Locate the following registry subkey:
>
>HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/
{4d36e965-e325-11ce
>-bfc1-08002be10318}
>
> 4.. On the File menu, click Export.
> 5.. In the File name box, type savedkey, and then
click Save.
> 6.. Click the REG_MULTI_SZ data type UpperFilters, and
then click Delete
>on the Edit menu. When you are prompted to confirm the
deletion, click Yes.
>NOTE: If this data type is missing, continue to the next
method.
> 7.. Click the REG_MULTI_SZ data type LowerFilters, and
then click Delete
>on the Edit menu. When you are prompted to confirm the
deletion, click Yes.
> 8.. Quit the Registry Editor, and then restart the
computer.
>Method 2: Replace Existing Driver
> 1.. Click Start, and then click Control Panel.
> 2.. If Control Panel is in Category view, click
Performance and
>Maintenance, and then click System.
>
> -or-
>
> If Control Panel is in Classic view, double-click
System.
> 3.. On the Hardware tab, click Device Manager.
> 4.. Click the drive with the question mark next to it.
> 5.. On the Action menu, click Uninstall. When you are
prompted to confirm
>the removal, click OK.
> 6.. Repeat steps 4 through 5 for any other drives with
question marks.
> 7.. On the Action menu, click Scan for hardware
changes.
>NOTE: If Windows XP cannot locate the driver for your
device, the device may
>not be supported by Windows XP. To see the list of
supported devices, see
>the most recent Windows Hardware Compatibility List
(HCL) at the following
>Microsoft Web site:
>http://www.microsoft.com/hcl/default.asp
>
>Although Microsoft does not encourage the use of devices
that are not on the
>Hardware Compatibility List, in some cases you can
obtain a Windows
>XP-compatible driver by contacting the device
manufacturer directly. For
>information about how to contact your hardware
manufacturer, click the
>appropriate article number in the following list to view
the article in the
>Microsoft Knowledge Base:
>65416 Hardware and Software Third-Party Vendor Contact
List, A-K
>
>60781 Hardware and Software Third-Party Vendor Contact
List, L-P
>
>60782 Hardware and Software Third-Party Vendor Contact
List, Q-Z
>
>MORE INFORMATION
>For additional information about other problems with CD-
ROM and DVD-ROM
>drives in Windows XP, click the article numbers below to
view the articles
>in the Microsoft Knowledge Base:
>314060 CD-ROM Access Is Missing and Messages Cite Error
Code 31, Code 32,
>Code 19, or Code 39 After You Remove Easy CD Creator in
Windows XP
>
>315350 'Incorrect Function' Error Message When You
Access the CD-ROM Drive,
>DVD-ROM Drive, or CD-RW Drive
>
>Microsoft provides third-party contact information to
help you find
>technical support. This contact information may change
without notice.
>Microsoft does not guarantee the accuracy of this third-
party contact
>information.
>
>
>Bobby
>
>"Charlene Geller" > wrote in
message
...
>> This last week I had horrible experience of having to
>> deal with virus called w32.Gibe.B. One of the
>> first "symptoms" was general slow down and inability to
>> run scanner or either CD writer or DvD or unload dig.
>> camera. It took 2 days and $70.00for an online consult
>> with Norton to finally get virus off and out of
>> computer . Now ---system diag. says that everything IS
>> working o.k. But, not being a very skilled computer
tech-
>> I deleted scanner and camera program so that I could
re-
>> install with disks---only to find now that computer can
>> not recognize either disks But still says that they are
>> operating swell! I,ve read all I can find--- done
>> everything I know to do And now I'm ready for a
complete
>> nervous breakdown. I REALLY need help !!
>> Charlene ( I'm 57 and getting years older by the
minute !)
>> P.S. My printer " well" too--but won't print.
>>
>
>
>.
>

[NoNoBadDog!]

Did you try going through device manager and uninstalling the drives, then
rebooting? Sometimes this works after Windows redetects the drives after a
reboot.

Also try this link;


www.dougknox.com
Win XP Fixes
Restore CD/DVD Drives to Explorer


Bobby

"Charlene Geller" > wrote in message
...
> Bobby- Thank you but I think you did not understand the
> question entirely: Both disk drives in question came with
> the computer. I have not installed them.Devise manager
> shows NO PROBLEM--neither does anything else-but they
> don't do a thing--messages keep saying to "put disk in"
> when they already are but computer doesn't know it.
> This all happened after doing virus fix. Computer now
> clean but not fuctioning ! Will you still try to help?
> Charlene
> >-----Original Message-----
> >From the Microsoft Knowledgebase:
> >
> >CD-ROM Drive or DVD-ROM Drive Missing After You Install
> Windows XP
> >The information in this article applies to:
> > a.. Microsoft Windows XP Professional
> > b.. Microsoft Windows XP Home Edition
> >This article was previously published under Q320553
> >IMPORTANT: This article contains information about
> modifying the registry.
> >Before you modify the registry, make sure to back it up
> and make sure that
> >you understand how to restore the registry if a problem
> occurs. For
> >information about how to back up, restore, and edit the
> registry, click the
> >following article number to view the article in the
> Microsoft Knowledge
> >Base:
> >256986 Description of the Microsoft Windows Registry
> >
> >SYMPTOMS
> >After you install Microsoft Windows XP, the CD-ROM
> drive, the DVD-ROM drive,
> >or CD-ROM R/W drive may not be visible in the My
> Computer window.
> >Additionally, there may be question marks on the devices
> that are listed
> >under CD-ROM drives in Device Manager.
> >CAUSE
> >An incorrect device driver was installed for the CD-ROM
> device.
> >RESOLUTION
> >To resolve this behavior, use the following methods in
> the order in which
> >they are presented.
> >Method 1: Remove Registry Entry
> >WARNING: If you use Registry Editor incorrectly, you may
> cause serious
> >problems that may require you to reinstall your
> operating system. Microsoft
> >cannot guarantee that you can solve problems that result
> from using Registry
> >Editor incorrectly. Use Registry Editor at your own risk.
> >
> > 1.. Click Start, and then click Run.
> > 2.. In the Open box, type regedit, and then click OK.
> > 3.. Locate the following registry subkey:
> >
> >HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/
> {4d36e965-e325-11ce
> >-bfc1-08002be10318}
> >
> > 4.. On the File menu, click Export.
> > 5.. In the File name box, type savedkey, and then
> click Save.
> > 6.. Click the REG_MULTI_SZ data type UpperFilters, and
> then click Delete
> >on the Edit menu. When you are prompted to confirm the
> deletion, click Yes.
> >NOTE: If this data type is missing, continue to the next
> method.
> > 7.. Click the REG_MULTI_SZ data type LowerFilters, and
> then click Delete
> >on the Edit menu. When you are prompted to confirm the
> deletion, click Yes.
> > 8.. Quit the Registry Editor, and then restart the
> computer.
> >Method 2: Replace Existing Driver
> > 1.. Click Start, and then click Control Panel.
> > 2.. If Control Panel is in Category view, click
> Performance and
> >Maintenance, and then click System.
> >
> > -or-
> >
> > If Control Panel is in Classic view, double-click
> System.
> > 3.. On the Hardware tab, click Device Manager.
> > 4.. Click the drive with the question mark next to it.
> > 5.. On the Action menu, click Uninstall. When you are
> prompted to confirm
> >the removal, click OK.
> > 6.. Repeat steps 4 through 5 for any other drives with
> question marks.
> > 7.. On the Action menu, click Scan for hardware
> changes.
> >NOTE: If Windows XP cannot locate the driver for your
> device, the device may
> >not be supported by Windows XP. To see the list of
> supported devices, see
> >the most recent Windows Hardware Compatibility List
> (HCL) at the following
> >Microsoft Web site:
> >http://www.microsoft.com/hcl/default.asp
> >
> >Although Microsoft does not encourage the use of devices
> that are not on the
> >Hardware Compatibility List, in some cases you can
> obtain a Windows
> >XP-compatible driver by contacting the device
> manufacturer directly. For
> >information about how to contact your hardware
> manufacturer, click the
> >appropriate article number in the following list to view
> the article in the
> >Microsoft Knowledge Base:
> >65416 Hardware and Software Third-Party Vendor Contact
> List, A-K
> >
> >60781 Hardware and Software Third-Party Vendor Contact
> List, L-P
> >
> >60782 Hardware and Software Third-Party Vendor Contact
> List, Q-Z
> >
> >MORE INFORMATION
> >For additional information about other problems with CD-
> ROM and DVD-ROM
> >drives in Windows XP, click the article numbers below to
> view the articles
> >in the Microsoft Knowledge Base:
> >314060 CD-ROM Access Is Missing and Messages Cite Error
> Code 31, Code 32,
> >Code 19, or Code 39 After You Remove Easy CD Creator in
> Windows XP
> >
> >315350 'Incorrect Function' Error Message When You
> Access the CD-ROM Drive,
> >DVD-ROM Drive, or CD-RW Drive
> >
> >Microsoft provides third-party contact information to
> help you find
> >technical support. This contact information may change
> without notice.
> >Microsoft does not guarantee the accuracy of this third-
> party contact
> >information.
> >
> >
> >Bobby
> >
> >"Charlene Geller" > wrote in
> message
> ...
> >> This last week I had horrible experience of having to
> >> deal with virus called w32.Gibe.B. One of the
> >> first "symptoms" was general slow down and inability to
> >> run scanner or either CD writer or DvD or unload dig.
> >> camera. It took 2 days and $70.00for an online consult
> >> with Norton to finally get virus off and out of
> >> computer . Now ---system diag. says that everything IS
> >> working o.k. But, not being a very skilled computer
> tech-
> >> I deleted scanner and camera program so that I could
> re-
> >> install with disks---only to find now that computer can
> >> not recognize either disks But still says that they are
> >> operating swell! I,ve read all I can find--- done
> >> everything I know to do And now I'm ready for a
> complete
> >> nervous breakdown. I REALLY need help !!
> >> Charlene ( I'm 57 and getting years older by the
> minute !)
> >> P.S. My printer " well" too--but won't print.
> >>
> >
> >
> >.
> >