Re: Major problems with XP - HELP!!!

[angela]

Things have just got a lot worse. While waitng for a
reply I decided to have a go at the XP system recovery and
go back to the point before anything except XP was
loaded. The sytem crashed part way through this - stop
0x00000024 ntfs.sys address f83e9983. Decided at this
point to put on wired keyboard and mouse and re-boot. On
rebooting the mouse arrow was on screen and and I was
advised I had very low screen resolution and click on red
circle to change. However mouse and keyboard
inoperative. Rebooted F8 safe mode - again inoperative
mouse/keyboard. Rebooted again, "delete" before windows
came up (now in BIOS?)- keyboard works but what do I do
now?
I would prefer initially to try the system restore route
(my system has been so unstable I'm not certain I have
successfully backed up everything and in any event it is a
pain re-personalising explorer, word, excel etc) but if
this is not possible can someone point me to instructions
on re-formatting and re-loading everything. I should be
exceptionally grateful.
>-----Original Message-----
>I would suggest the same with hardware, starting with
just a video board,
>mouse and keyboard. Then, after the system is deemed
stable, shut down and
>install "one" additional piece of hardware. Test again!
>
>Continue as such, till everything is installed. You will
find out where the
>incompatibility is by doing it this way.
>
>Of course, you must install the latest Windows XP drivers
for each piece of
>hardware installed. Get them from the manufacturers web
site, not from a
>hackers web site.
>
>"Jim Macklin" > wrote in message
...
>> If you reformat and reinstall, try just the minimum
required
>> to get the computer running. Install the OS and then
run
>> just that (and the included Internet Explorer and
Outlook
>> Express) for a day or two before you install other
programs.
>> Then install one at a time and run a day or so to see
which
>> is the problem.
>>
>> I suggest you get a wired keyboard for these tests and
use
>> it for the install so XP can install the correct
drivers for
>> the keyboard. If your BIOS support legacy USB drivers
you
>> can use a USB keyboard and mouse. But a PS/2 keyboard
and
>> mouse "might be more reliable" if your BIOS is not
fully XP
>> compliant.
>>
>> Wireless keyboard drivers could be the problem or
settings
>> in power management might be turning your keyboard off,
>> causing a crash.
>>
>> A cheap basic keyboard isn't very much and a spare is
always
>> handy.
>>
>>
>>
>> "Angela" > wrote in message
>> ...
>> | I have a new PC with Windows XP and Office 2000
installed.
>> | I'm not completely computer-literate but I think the
>> | information you may need is that it comprises
GeForce4 MX
>> | 2400+ Nvidia with Gigabyte KT400 GA-7VA motherboard
and
>> | VIA KT400 chipset, Logitech wireless optical keyboard
and
>> | mouse and neovo k-17 monitor.
>> | All hardware was loaded with the drivers supplied with
>> | each component. The machine begain to crash
frequently
>> | (in excess of 8 times a day). I posted a request for
help
>> | and was advised to run a memory test programme. I did
>> | this for two days - no faults. Initially I had Norton
>> | virus scan and firewall.
>> | I reformatted the hard drive, and reloaded all my
hardware
>> | using the Microsoft signed default drivers for
>> | everything. This time I installed McAfee virus scan
and
>> | used the microsoft firewall. The PC ran for a day
with
>> | only one crash then the frequency of crashes increased
>> | until it now crashes, hangs and re-boots inself in
excess
>> | of five times an hour while I am doing all sorts of
>> | different actions (not doing just one action,
although to
>> | begin with scrolling down internet pages often
resulted in
>> | me being booted out).
>> | The Microsoft error feedback is generally "device
driver
>> | problem". I have set it up so it doesn't reboot
>> | automatically and the sort of stop messages I get
vary but
>> | include (in approximate order of frequency)0x0000E3,
>> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
c000021a.
>> |
>> | I am desperate to fix the problem and have wasted
enormous
>> | amounts of time trying to research the problems. I've
>> | reviewed the error codes which point to a number of
>> | different issues.
>> | Four questions:
>> | 1. How does one ascertain which driver is the
problem, if
>> | there really is a driver problem? All the advice is
that
>> | it was the one last installed when the problems began
but
>> | this doesn't apply when one has a new machine which
worked
>> | OK initially.
>> | 2. What is the most likely RAM issue? - the RAM has
been
>> | thoroughly tested and showed no errors.
>> | 3. Should I reformat again? If I reformat again, can
>> | someone suggest how to proceed to minimise further
>> | problems - last time the problems began in earnest
some
>> | days after I had reinstalled everything.
>> | 4. I use BT Broadband with the standard Alcatel home
>> | modem - which has an unsigned driver - has anyone had
>> | problems with this in the past?
>>
>>
>
>
>.
>

[Crusty \(-: Old Bastard :-\)]

Is this a store bought computer, or one that you built custom? Help will
vary, depending upon which you have. If from a manufacturer, please state
who made the computer and the model number.


"angela" > wrote in message
...
> Things have just got a lot worse. While waitng for a
> reply I decided to have a go at the XP system recovery and
> go back to the point before anything except XP was
> loaded. The sytem crashed part way through this - stop
> 0x00000024 ntfs.sys address f83e9983. Decided at this
> point to put on wired keyboard and mouse and re-boot. On
> rebooting the mouse arrow was on screen and and I was
> advised I had very low screen resolution and click on red
> circle to change. However mouse and keyboard
> inoperative. Rebooted F8 safe mode - again inoperative
> mouse/keyboard. Rebooted again, "delete" before windows
> came up (now in BIOS?)- keyboard works but what do I do
> now?
> I would prefer initially to try the system restore route
> (my system has been so unstable I'm not certain I have
> successfully backed up everything and in any event it is a
> pain re-personalising explorer, word, excel etc) but if
> this is not possible can someone point me to instructions
> on re-formatting and re-loading everything. I should be
> exceptionally grateful.
> >-----Original Message-----
> >I would suggest the same with hardware, starting with
> just a video board,
> >mouse and keyboard. Then, after the system is deemed
> stable, shut down and
> >install "one" additional piece of hardware. Test again!
> >
> >Continue as such, till everything is installed. You will
> find out where the
> >incompatibility is by doing it this way.
> >
> >Of course, you must install the latest Windows XP drivers
> for each piece of
> >hardware installed. Get them from the manufacturers web
> site, not from a
> >hackers web site.
> >
> >"Jim Macklin" > wrote in message
> ...
> >> If you reformat and reinstall, try just the minimum
> required
> >> to get the computer running. Install the OS and then
> run
> >> just that (and the included Internet Explorer and
> Outlook
> >> Express) for a day or two before you install other
> programs.
> >> Then install one at a time and run a day or so to see
> which
> >> is the problem.
> >>
> >> I suggest you get a wired keyboard for these tests and
> use
> >> it for the install so XP can install the correct
> drivers for
> >> the keyboard. If your BIOS support legacy USB drivers
> you
> >> can use a USB keyboard and mouse. But a PS/2 keyboard
> and
> >> mouse "might be more reliable" if your BIOS is not
> fully XP
> >> compliant.
> >>
> >> Wireless keyboard drivers could be the problem or
> settings
> >> in power management might be turning your keyboard off,
> >> causing a crash.
> >>
> >> A cheap basic keyboard isn't very much and a spare is
> always
> >> handy.
> >>
> >>
> >>
> >> "Angela" > wrote in message
> >> ...
> >> | I have a new PC with Windows XP and Office 2000
> installed.
> >> | I'm not completely computer-literate but I think the
> >> | information you may need is that it comprises
> GeForce4 MX
> >> | 2400+ Nvidia with Gigabyte KT400 GA-7VA motherboard
> and
> >> | VIA KT400 chipset, Logitech wireless optical keyboard
> and
> >> | mouse and neovo k-17 monitor.
> >> | All hardware was loaded with the drivers supplied with
> >> | each component. The machine begain to crash
> frequently
> >> | (in excess of 8 times a day). I posted a request for
> help
> >> | and was advised to run a memory test programme. I did
> >> | this for two days - no faults. Initially I had Norton
> >> | virus scan and firewall.
> >> | I reformatted the hard drive, and reloaded all my
> hardware
> >> | using the Microsoft signed default drivers for
> >> | everything. This time I installed McAfee virus scan
> and
> >> | used the microsoft firewall. The PC ran for a day
> with
> >> | only one crash then the frequency of crashes increased
> >> | until it now crashes, hangs and re-boots inself in
> excess
> >> | of five times an hour while I am doing all sorts of
> >> | different actions (not doing just one action,
> although to
> >> | begin with scrolling down internet pages often
> resulted in
> >> | me being booted out).
> >> | The Microsoft error feedback is generally "device
> driver
> >> | problem". I have set it up so it doesn't reboot
> >> | automatically and the sort of stop messages I get
> vary but
> >> | include (in approximate order of frequency)0x0000E3,
> >> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
> c000021a.
> >> |
> >> | I am desperate to fix the problem and have wasted
> enormous
> >> | amounts of time trying to research the problems. I've
> >> | reviewed the error codes which point to a number of
> >> | different issues.
> >> | Four questions:
> >> | 1. How does one ascertain which driver is the
> problem, if
> >> | there really is a driver problem? All the advice is
> that
> >> | it was the one last installed when the problems began
> but
> >> | this doesn't apply when one has a new machine which
> worked
> >> | OK initially.
> >> | 2. What is the most likely RAM issue? - the RAM has
> been
> >> | thoroughly tested and showed no errors.
> >> | 3. Should I reformat again? If I reformat again, can
> >> | someone suggest how to proceed to minimise further
> >> | problems - last time the problems began in earnest
> some
> >> | days after I had reinstalled everything.
> >> | 4. I use BT Broadband with the standard Alcatel home
> >> | modem - which has an unsigned driver - has anyone had
> >> | problems with this in the past?
> >>
> >>
> >
> >
> >.
> >

[angela]

It is a built one - it was built as identical to one a
friend had built for himself and which has always operated
perfectly. Hence our puzzlement with my problems.
>-----Original Message-----
>Is this a store bought computer, or one that you built
custom? Help will
>vary, depending upon which you have. If from a
manufacturer, please state
>who made the computer and the model number.
>
>
>"angela" > wrote in message
...
>> Things have just got a lot worse. While waitng for a
>> reply I decided to have a go at the XP system recovery
and
>> go back to the point before anything except XP was
>> loaded. The sytem crashed part way through this - stop
>> 0x00000024 ntfs.sys address f83e9983. Decided at this
>> point to put on wired keyboard and mouse and re-boot.
On
>> rebooting the mouse arrow was on screen and and I was
>> advised I had very low screen resolution and click on
red
>> circle to change. However mouse and keyboard
>> inoperative. Rebooted F8 safe mode - again inoperative
>> mouse/keyboard. Rebooted again, "delete" before windows
>> came up (now in BIOS?)- keyboard works but what do I do
>> now?
>> I would prefer initially to try the system restore route
>> (my system has been so unstable I'm not certain I have
>> successfully backed up everything and in any event it
is a
>> pain re-personalising explorer, word, excel etc) but if
>> this is not possible can someone point me to
instructions
>> on re-formatting and re-loading everything. I should be
>> exceptionally grateful.
>> >-----Original Message-----
>> >I would suggest the same with hardware, starting with
>> just a video board,
>> >mouse and keyboard. Then, after the system is deemed
>> stable, shut down and
>> >install "one" additional piece of hardware. Test again!
>> >
>> >Continue as such, till everything is installed. You
will
>> find out where the
>> >incompatibility is by doing it this way.
>> >
>> >Of course, you must install the latest Windows XP
drivers
>> for each piece of
>> >hardware installed. Get them from the manufacturers web
>> site, not from a
>> >hackers web site.
>> >
>> >"Jim Macklin" > wrote in
message
>> ...
>> >> If you reformat and reinstall, try just the minimum
>> required
>> >> to get the computer running. Install the OS and then
>> run
>> >> just that (and the included Internet Explorer and
>> Outlook
>> >> Express) for a day or two before you install other
>> programs.
>> >> Then install one at a time and run a day or so to see
>> which
>> >> is the problem.
>> >>
>> >> I suggest you get a wired keyboard for these tests
and
>> use
>> >> it for the install so XP can install the correct
>> drivers for
>> >> the keyboard. If your BIOS support legacy USB
drivers
>> you
>> >> can use a USB keyboard and mouse. But a PS/2
keyboard
>> and
>> >> mouse "might be more reliable" if your BIOS is not
>> fully XP
>> >> compliant.
>> >>
>> >> Wireless keyboard drivers could be the problem or
>> settings
>> >> in power management might be turning your keyboard
off,
>> >> causing a crash.
>> >>
>> >> A cheap basic keyboard isn't very much and a spare is
>> always
>> >> handy.
>> >>
>> >>
>> >>
>> >> "Angela" > wrote in message
>> >> ...
>> >> | I have a new PC with Windows XP and Office 2000
>> installed.
>> >> | I'm not completely computer-literate but I think
the
>> >> | information you may need is that it comprises
>> GeForce4 MX
>> >> | 2400+ Nvidia with Gigabyte KT400 GA-7VA motherboard
>> and
>> >> | VIA KT400 chipset, Logitech wireless optical
keyboard
>> and
>> >> | mouse and neovo k-17 monitor.
>> >> | All hardware was loaded with the drivers supplied
with
>> >> | each component. The machine begain to crash
>> frequently
>> >> | (in excess of 8 times a day). I posted a request
for
>> help
>> >> | and was advised to run a memory test programme. I
did
>> >> | this for two days - no faults. Initially I had
Norton
>> >> | virus scan and firewall.
>> >> | I reformatted the hard drive, and reloaded all my
>> hardware
>> >> | using the Microsoft signed default drivers for
>> >> | everything. This time I installed McAfee virus
scan
>> and
>> >> | used the microsoft firewall. The PC ran for a day
>> with
>> >> | only one crash then the frequency of crashes
increased
>> >> | until it now crashes, hangs and re-boots inself in
>> excess
>> >> | of five times an hour while I am doing all sorts of
>> >> | different actions (not doing just one action,
>> although to
>> >> | begin with scrolling down internet pages often
>> resulted in
>> >> | me being booted out).
>> >> | The Microsoft error feedback is generally "device
>> driver
>> >> | problem". I have set it up so it doesn't reboot
>> >> | automatically and the sort of stop messages I get
>> vary but
>> >> | include (in approximate order of frequency)
0x0000E3,
>> >> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
>> c000021a.
>> >> |
>> >> | I am desperate to fix the problem and have wasted
>> enormous
>> >> | amounts of time trying to research the problems.
I've
>> >> | reviewed the error codes which point to a number of
>> >> | different issues.
>> >> | Four questions:
>> >> | 1. How does one ascertain which driver is the
>> problem, if
>> >> | there really is a driver problem? All the advice
is
>> that
>> >> | it was the one last installed when the problems
began
>> but
>> >> | this doesn't apply when one has a new machine which
>> worked
>> >> | OK initially.
>> >> | 2. What is the most likely RAM issue? - the RAM
has
>> been
>> >> | thoroughly tested and showed no errors.
>> >> | 3. Should I reformat again? If I reformat again,
can
>> >> | someone suggest how to proceed to minimise further
>> >> | problems - last time the problems began in earnest
>> some
>> >> | days after I had reinstalled everything.
>> >> | 4. I use BT Broadband with the standard Alcatel
home
>> >> | modem - which has an unsigned driver - has anyone
had
>> >> | problems with this in the past?
>> >>
>> >>
>> >
>> >
>> >.
>> >
>
>
>.
>

[Crusty \(-: Old Bastard :-\)]

I'm assuming that the computer was built correctly and that compatible
hardware was used. Also - very important!!!

After loading the operating system, the FIRST thing you do is install the
M/B driver package and reboot. Then you go to the various websites and get
the "latest" updates for the M/B, especially the Via driver package and the
video drivers. Then, after another reboot, install Service Pack 1.

Then go from there!

"angela" > wrote in message
...
> It is a built one - it was built as identical to one a
> friend had built for himself and which has always operated
> perfectly. Hence our puzzlement with my problems.
> >-----Original Message-----
> >Is this a store bought computer, or one that you built
> custom? Help will
> >vary, depending upon which you have. If from a
> manufacturer, please state
> >who made the computer and the model number.
> >
> >
> >"angela" > wrote in message
> ...
> >> Things have just got a lot worse. While waitng for a
> >> reply I decided to have a go at the XP system recovery
> and
> >> go back to the point before anything except XP was
> >> loaded. The sytem crashed part way through this - stop
> >> 0x00000024 ntfs.sys address f83e9983. Decided at this
> >> point to put on wired keyboard and mouse and re-boot.
> On
> >> rebooting the mouse arrow was on screen and and I was
> >> advised I had very low screen resolution and click on
> red
> >> circle to change. However mouse and keyboard
> >> inoperative. Rebooted F8 safe mode - again inoperative
> >> mouse/keyboard. Rebooted again, "delete" before windows
> >> came up (now in BIOS?)- keyboard works but what do I do
> >> now?
> >> I would prefer initially to try the system restore route
> >> (my system has been so unstable I'm not certain I have
> >> successfully backed up everything and in any event it
> is a
> >> pain re-personalising explorer, word, excel etc) but if
> >> this is not possible can someone point me to
> instructions
> >> on re-formatting and re-loading everything. I should be
> >> exceptionally grateful.
> >> >-----Original Message-----
> >> >I would suggest the same with hardware, starting with
> >> just a video board,
> >> >mouse and keyboard. Then, after the system is deemed
> >> stable, shut down and
> >> >install "one" additional piece of hardware. Test again!
> >> >
> >> >Continue as such, till everything is installed. You
> will
> >> find out where the
> >> >incompatibility is by doing it this way.
> >> >
> >> >Of course, you must install the latest Windows XP
> drivers
> >> for each piece of
> >> >hardware installed. Get them from the manufacturers web
> >> site, not from a
> >> >hackers web site.
> >> >
> >> >"Jim Macklin" > wrote in
> message
> >> ...
> >> >> If you reformat and reinstall, try just the minimum
> >> required
> >> >> to get the computer running. Install the OS and then
> >> run
> >> >> just that (and the included Internet Explorer and
> >> Outlook
> >> >> Express) for a day or two before you install other
> >> programs.
> >> >> Then install one at a time and run a day or so to see
> >> which
> >> >> is the problem.
> >> >>
> >> >> I suggest you get a wired keyboard for these tests
> and
> >> use
> >> >> it for the install so XP can install the correct
> >> drivers for
> >> >> the keyboard. If your BIOS support legacy USB
> drivers
> >> you
> >> >> can use a USB keyboard and mouse. But a PS/2
> keyboard
> >> and
> >> >> mouse "might be more reliable" if your BIOS is not
> >> fully XP
> >> >> compliant.
> >> >>
> >> >> Wireless keyboard drivers could be the problem or
> >> settings
> >> >> in power management might be turning your keyboard
> off,
> >> >> causing a crash.
> >> >>
> >> >> A cheap basic keyboard isn't very much and a spare is
> >> always
> >> >> handy.
> >> >>
> >> >>
> >> >>
> >> >> "Angela" > wrote in message
> >> >> ...
> >> >> | I have a new PC with Windows XP and Office 2000
> >> installed.
> >> >> | I'm not completely computer-literate but I think
> the
> >> >> | information you may need is that it comprises
> >> GeForce4 MX
> >> >> | 2400+ Nvidia with Gigabyte KT400 GA-7VA motherboard
> >> and
> >> >> | VIA KT400 chipset, Logitech wireless optical
> keyboard
> >> and
> >> >> | mouse and neovo k-17 monitor.
> >> >> | All hardware was loaded with the drivers supplied
> with
> >> >> | each component. The machine begain to crash
> >> frequently
> >> >> | (in excess of 8 times a day). I posted a request
> for
> >> help
> >> >> | and was advised to run a memory test programme. I
> did
> >> >> | this for two days - no faults. Initially I had
> Norton
> >> >> | virus scan and firewall.
> >> >> | I reformatted the hard drive, and reloaded all my
> >> hardware
> >> >> | using the Microsoft signed default drivers for
> >> >> | everything. This time I installed McAfee virus
> scan
> >> and
> >> >> | used the microsoft firewall. The PC ran for a day
> >> with
> >> >> | only one crash then the frequency of crashes
> increased
> >> >> | until it now crashes, hangs and re-boots inself in
> >> excess
> >> >> | of five times an hour while I am doing all sorts of
> >> >> | different actions (not doing just one action,
> >> although to
> >> >> | begin with scrolling down internet pages often
> >> resulted in
> >> >> | me being booted out).
> >> >> | The Microsoft error feedback is generally "device
> >> driver
> >> >> | problem". I have set it up so it doesn't reboot
> >> >> | automatically and the sort of stop messages I get
> >> vary but
> >> >> | include (in approximate order of frequency)
> 0x0000E3,
> >> >> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
> >> c000021a.
> >> >> |
> >> >> | I am desperate to fix the problem and have wasted
> >> enormous
> >> >> | amounts of time trying to research the problems.
> I've
> >> >> | reviewed the error codes which point to a number of
> >> >> | different issues.
> >> >> | Four questions:
> >> >> | 1. How does one ascertain which driver is the
> >> problem, if
> >> >> | there really is a driver problem? All the advice
> is
> >> that
> >> >> | it was the one last installed when the problems
> began
> >> but
> >> >> | this doesn't apply when one has a new machine which
> >> worked
> >> >> | OK initially.
> >> >> | 2. What is the most likely RAM issue? - the RAM
> has
> >> been
> >> >> | thoroughly tested and showed no errors.
> >> >> | 3. Should I reformat again? If I reformat again,
> can
> >> >> | someone suggest how to proceed to minimise further
> >> >> | problems - last time the problems began in earnest
> >> some
> >> >> | days after I had reinstalled everything.
> >> >> | 4. I use BT Broadband with the standard Alcatel
> home
> >> >> | modem - which has an unsigned driver - has anyone
> had
> >> >> | problems with this in the past?
> >> >>
> >> >>
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[angela]

Firstly, thank fot your comments so far - I'm very
grateful.
Yes - I've doubled checked all the compatabilities etc.
I think you need to go back a stage for me, if you don't
mind. At present I can make the keyboard to work in Bios
(if this is what the screen is called which comes after I
press delete and before I get windows), but although I get
a windows desktop to look at after I reboot, the mouse and
keyboard don't work so all I can do nothing from then on
except look at the icons and the relaxing picture behind
them.
Back to elementary matters (I'm afraid I'm ignorant on
these):
Given that I only have use of keyboard in BIOS, how do I
reformat (wipe?) the hard drive and - just as importantly -
is this deemed necessary? I've read all through the
motherboard manual and cannot find anything in it to
indicate I can do such a thing or that I can load the
operating system (windows XP) from the Bios screens.

If I am able to wipe the hard disc, how on earth do I get
the machine operating again as I presume that the keyboard
won't work. If I don't need to reformat the disc - how do
I regain use of the keyboard and what do I do from then
(presumably follow your previous suggested course of
action)?
Your input would be appreciated.

>-----Original Message-----
>I'm assuming that the computer was built correctly and
that compatible
>hardware was used. Also - very important!!!
>
>After loading the operating system, the FIRST thing you
do is install the
>M/B driver package and reboot. Then you go to the various
websites and get
>the "latest" updates for the M/B, especially the Via
driver package and the
>video drivers. Then, after another reboot, install
Service Pack 1.
>
>Then go from there!
>
>"angela" > wrote in message
...
>> It is a built one - it was built as identical to one a
>> friend had built for himself and which has always
operated
>> perfectly. Hence our puzzlement with my problems.
>> >-----Original Message-----
>> >Is this a store bought computer, or one that you built
>> custom? Help will
>> >vary, depending upon which you have. If from a
>> manufacturer, please state
>> >who made the computer and the model number.
>> >
>> >
>> >"angela" > wrote in message
>> ...
>> >> Things have just got a lot worse. While waitng for a
>> >> reply I decided to have a go at the XP system
recovery
>> and
>> >> go back to the point before anything except XP was
>> >> loaded. The sytem crashed part way through this -
stop
>> >> 0x00000024 ntfs.sys address f83e9983. Decided at
this
>> >> point to put on wired keyboard and mouse and re-boot.
>> On
>> >> rebooting the mouse arrow was on screen and and I was
>> >> advised I had very low screen resolution and click on
>> red
>> >> circle to change. However mouse and keyboard
>> >> inoperative. Rebooted F8 safe mode - again
inoperative
>> >> mouse/keyboard. Rebooted again, "delete" before
windows
>> >> came up (now in BIOS?)- keyboard works but what do I
do
>> >> now?
>> >> I would prefer initially to try the system restore
route
>> >> (my system has been so unstable I'm not certain I
have
>> >> successfully backed up everything and in any event it
>> is a
>> >> pain re-personalising explorer, word, excel etc) but
if
>> >> this is not possible can someone point me to
>> instructions
>> >> on re-formatting and re-loading everything. I
should be
>> >> exceptionally grateful.
>> >> >-----Original Message-----
>> >> >I would suggest the same with hardware, starting
with
>> >> just a video board,
>> >> >mouse and keyboard. Then, after the system is deemed
>> >> stable, shut down and
>> >> >install "one" additional piece of hardware. Test
again!
>> >> >
>> >> >Continue as such, till everything is installed. You
>> will
>> >> find out where the
>> >> >incompatibility is by doing it this way.
>> >> >
>> >> >Of course, you must install the latest Windows XP
>> drivers
>> >> for each piece of
>> >> >hardware installed. Get them from the manufacturers
web
>> >> site, not from a
>> >> >hackers web site.
>> >> >
>> >> >"Jim Macklin" > wrote in
>> message
>> >> ...
>> >> >> If you reformat and reinstall, try just the
minimum
>> >> required
>> >> >> to get the computer running. Install the OS and
then
>> >> run
>> >> >> just that (and the included Internet Explorer and
>> >> Outlook
>> >> >> Express) for a day or two before you install other
>> >> programs.
>> >> >> Then install one at a time and run a day or so to
see
>> >> which
>> >> >> is the problem.
>> >> >>
>> >> >> I suggest you get a wired keyboard for these tests
>> and
>> >> use
>> >> >> it for the install so XP can install the correct
>> >> drivers for
>> >> >> the keyboard. If your BIOS support legacy USB
>> drivers
>> >> you
>> >> >> can use a USB keyboard and mouse. But a PS/2
>> keyboard
>> >> and
>> >> >> mouse "might be more reliable" if your BIOS is not
>> >> fully XP
>> >> >> compliant.
>> >> >>
>> >> >> Wireless keyboard drivers could be the problem or
>> >> settings
>> >> >> in power management might be turning your keyboard
>> off,
>> >> >> causing a crash.
>> >> >>
>> >> >> A cheap basic keyboard isn't very much and a
spare is
>> >> always
>> >> >> handy.
>> >> >>
>> >> >>
>> >> >>
>> >> >> "Angela" > wrote in
message
>> >> >> ...
>> >> >> | I have a new PC with Windows XP and Office 2000
>> >> installed.
>> >> >> | I'm not completely computer-literate but I think
>> the
>> >> >> | information you may need is that it comprises
>> >> GeForce4 MX
>> >> >> | 2400+ Nvidia with Gigabyte KT400 GA-7VA
motherboard
>> >> and
>> >> >> | VIA KT400 chipset, Logitech wireless optical
>> keyboard
>> >> and
>> >> >> | mouse and neovo k-17 monitor.
>> >> >> | All hardware was loaded with the drivers
supplied
>> with
>> >> >> | each component. The machine begain to crash
>> >> frequently
>> >> >> | (in excess of 8 times a day). I posted a
request
>> for
>> >> help
>> >> >> | and was advised to run a memory test
programme. I
>> did
>> >> >> | this for two days - no faults. Initially I had
>> Norton
>> >> >> | virus scan and firewall.
>> >> >> | I reformatted the hard drive, and reloaded all
my
>> >> hardware
>> >> >> | using the Microsoft signed default drivers for
>> >> >> | everything. This time I installed McAfee virus
>> scan
>> >> and
>> >> >> | used the microsoft firewall. The PC ran for a
day
>> >> with
>> >> >> | only one crash then the frequency of crashes
>> increased
>> >> >> | until it now crashes, hangs and re-boots inself
in
>> >> excess
>> >> >> | of five times an hour while I am doing all
sorts of
>> >> >> | different actions (not doing just one action,
>> >> although to
>> >> >> | begin with scrolling down internet pages often
>> >> resulted in
>> >> >> | me being booted out).
>> >> >> | The Microsoft error feedback is
generally "device
>> >> driver
>> >> >> | problem". I have set it up so it doesn't reboot
>> >> >> | automatically and the sort of stop messages I
get
>> >> vary but
>> >> >> | include (in approximate order of frequency)
>> 0x0000E3,
>> >> >> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
>> >> c000021a.
>> >> >> |
>> >> >> | I am desperate to fix the problem and have
wasted
>> >> enormous
>> >> >> | amounts of time trying to research the problems.
>> I've
>> >> >> | reviewed the error codes which point to a
number of
>> >> >> | different issues.
>> >> >> | Four questions:
>> >> >> | 1. How does one ascertain which driver is the
>> >> problem, if
>> >> >> | there really is a driver problem? All the
advice
>> is
>> >> that
>> >> >> | it was the one last installed when the problems
>> began
>> >> but
>> >> >> | this doesn't apply when one has a new machine
which
>> >> worked
>> >> >> | OK initially.
>> >> >> | 2. What is the most likely RAM issue? - the RAM
>> has
>> >> been
>> >> >> | thoroughly tested and showed no errors.
>> >> >> | 3. Should I reformat again? If I reformat
again,
>> can
>> >> >> | someone suggest how to proceed to minimise
further
>> >> >> | problems - last time the problems began in
earnest
>> >> some
>> >> >> | days after I had reinstalled everything.
>> >> >> | 4. I use BT Broadband with the standard
Alcatel
>> home
>> >> >> | modem - which has an unsigned driver - has
anyone
>> had
>> >> >> | problems with this in the past?
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

[Crusty \(-: Old Bastard :-\)]

Angela,

I'm afraid you are going to have to go into your bios! Do you know how to do
that. Once there you will have to search for peripherals (hardware). Make
sure that there is "legacy" support for both your keyboard and mouse. That
should allow you to use them when once Windows starts up. If you feel that
you have made a selection error, exit without saving, and then try again.

Why don't you e-mail me? I will walk you through this. Remove the obvious
from my address!

"angela" > wrote in message
...
> Firstly, thank fot your comments so far - I'm very
> grateful.
> Yes - I've doubled checked all the compatabilities etc.
> I think you need to go back a stage for me, if you don't
> mind. At present I can make the keyboard to work in Bios
> (if this is what the screen is called which comes after I
> press delete and before I get windows), but although I get
> a windows desktop to look at after I reboot, the mouse and
> keyboard don't work so all I can do nothing from then on
> except look at the icons and the relaxing picture behind
> them.
> Back to elementary matters (I'm afraid I'm ignorant on
> these):
> Given that I only have use of keyboard in BIOS, how do I
> reformat (wipe?) the hard drive and - just as importantly -
> is this deemed necessary? I've read all through the
> motherboard manual and cannot find anything in it to
> indicate I can do such a thing or that I can load the
> operating system (windows XP) from the Bios screens.
>
> If I am able to wipe the hard disc, how on earth do I get
> the machine operating again as I presume that the keyboard
> won't work. If I don't need to reformat the disc - how do
> I regain use of the keyboard and what do I do from then
> (presumably follow your previous suggested course of
> action)?
> Your input would be appreciated.
>
> >-----Original Message-----
> >I'm assuming that the computer was built correctly and
> that compatible
> >hardware was used. Also - very important!!!
> >
> >After loading the operating system, the FIRST thing you
> do is install the
> >M/B driver package and reboot. Then you go to the various
> websites and get
> >the "latest" updates for the M/B, especially the Via
> driver package and the
> >video drivers. Then, after another reboot, install
> Service Pack 1.
> >
> >Then go from there!
> >
> >"angela" > wrote in message
> ...
> >> It is a built one - it was built as identical to one a
> >> friend had built for himself and which has always
> operated
> >> perfectly. Hence our puzzlement with my problems.
> >> >-----Original Message-----
> >> >Is this a store bought computer, or one that you built
> >> custom? Help will
> >> >vary, depending upon which you have. If from a
> >> manufacturer, please state
> >> >who made the computer and the model number.
> >> >
> >> >
> >> >"angela" > wrote in message
> >> ...
> >> >> Things have just got a lot worse. While waitng for a
> >> >> reply I decided to have a go at the XP system
> recovery
> >> and
> >> >> go back to the point before anything except XP was
> >> >> loaded. The sytem crashed part way through this -
> stop
> >> >> 0x00000024 ntfs.sys address f83e9983. Decided at
> this
> >> >> point to put on wired keyboard and mouse and re-boot.
> >> On
> >> >> rebooting the mouse arrow was on screen and and I was
> >> >> advised I had very low screen resolution and click on
> >> red
> >> >> circle to change. However mouse and keyboard
> >> >> inoperative. Rebooted F8 safe mode - again
> inoperative
> >> >> mouse/keyboard. Rebooted again, "delete" before
> windows
> >> >> came up (now in BIOS?)- keyboard works but what do I
> do
> >> >> now?
> >> >> I would prefer initially to try the system restore
> route
> >> >> (my system has been so unstable I'm not certain I
> have
> >> >> successfully backed up everything and in any event it
> >> is a
> >> >> pain re-personalising explorer, word, excel etc) but
> if
> >> >> this is not possible can someone point me to
> >> instructions
> >> >> on re-formatting and re-loading everything. I
> should be
> >> >> exceptionally grateful.
> >> >> >-----Original Message-----
> >> >> >I would suggest the same with hardware, starting
> with
> >> >> just a video board,
> >> >> >mouse and keyboard. Then, after the system is deemed
> >> >> stable, shut down and
> >> >> >install "one" additional piece of hardware. Test
> again!
> >> >> >
> >> >> >Continue as such, till everything is installed. You
> >> will
> >> >> find out where the
> >> >> >incompatibility is by doing it this way.
> >> >> >
> >> >> >Of course, you must install the latest Windows XP
> >> drivers
> >> >> for each piece of
> >> >> >hardware installed. Get them from the manufacturers
> web
> >> >> site, not from a
> >> >> >hackers web site.
> >> >> >
> >> >> >"Jim Macklin" > wrote in
> >> message
> >> >> ...
> >> >> >> If you reformat and reinstall, try just the
> minimum
> >> >> required
> >> >> >> to get the computer running. Install the OS and
> then
> >> >> run
> >> >> >> just that (and the included Internet Explorer and
> >> >> Outlook
> >> >> >> Express) for a day or two before you install other
> >> >> programs.
> >> >> >> Then install one at a time and run a day or so to
> see
> >> >> which
> >> >> >> is the problem.
> >> >> >>
> >> >> >> I suggest you get a wired keyboard for these tests
> >> and
> >> >> use
> >> >> >> it for the install so XP can install the correct
> >> >> drivers for
> >> >> >> the keyboard. If your BIOS support legacy USB
> >> drivers
> >> >> you
> >> >> >> can use a USB keyboard and mouse. But a PS/2
> >> keyboard
> >> >> and
> >> >> >> mouse "might be more reliable" if your BIOS is not
> >> >> fully XP
> >> >> >> compliant.
> >> >> >>
> >> >> >> Wireless keyboard drivers could be the problem or
> >> >> settings
> >> >> >> in power management might be turning your keyboard
> >> off,
> >> >> >> causing a crash.
> >> >> >>
> >> >> >> A cheap basic keyboard isn't very much and a
> spare is
> >> >> always
> >> >> >> handy.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "Angela" > wrote in
> message
> >> >> >> ...
> >> >> >> | I have a new PC with Windows XP and Office 2000
> >> >> installed.
> >> >> >> | I'm not completely computer-literate but I think
> >> the
> >> >> >> | information you may need is that it comprises
> >> >> GeForce4 MX
> >> >> >> | 2400+ Nvidia with Gigabyte KT400 GA-7VA
> motherboard
> >> >> and
> >> >> >> | VIA KT400 chipset, Logitech wireless optical
> >> keyboard
> >> >> and
> >> >> >> | mouse and neovo k-17 monitor.
> >> >> >> | All hardware was loaded with the drivers
> supplied
> >> with
> >> >> >> | each component. The machine begain to crash
> >> >> frequently
> >> >> >> | (in excess of 8 times a day). I posted a
> request
> >> for
> >> >> help
> >> >> >> | and was advised to run a memory test
> programme. I
> >> did
> >> >> >> | this for two days - no faults. Initially I had
> >> Norton
> >> >> >> | virus scan and firewall.
> >> >> >> | I reformatted the hard drive, and reloaded all
> my
> >> >> hardware
> >> >> >> | using the Microsoft signed default drivers for
> >> >> >> | everything. This time I installed McAfee virus
> >> scan
> >> >> and
> >> >> >> | used the microsoft firewall. The PC ran for a
> day
> >> >> with
> >> >> >> | only one crash then the frequency of crashes
> >> increased
> >> >> >> | until it now crashes, hangs and re-boots inself
> in
> >> >> excess
> >> >> >> | of five times an hour while I am doing all
> sorts of
> >> >> >> | different actions (not doing just one action,
> >> >> although to
> >> >> >> | begin with scrolling down internet pages often
> >> >> resulted in
> >> >> >> | me being booted out).
> >> >> >> | The Microsoft error feedback is
> generally "device
> >> >> driver
> >> >> >> | problem". I have set it up so it doesn't reboot
> >> >> >> | automatically and the sort of stop messages I
> get
> >> >> vary but
> >> >> >> | include (in approximate order of frequency)
> >> 0x0000E3,
> >> >> >> | 0x0000008e, 0x000000D1, 0x00000050, 0xc0000005,
> >> >> c000021a.
> >> >> >> |
> >> >> >> | I am desperate to fix the problem and have
> wasted
> >> >> enormous
> >> >> >> | amounts of time trying to research the problems.
> >> I've
> >> >> >> | reviewed the error codes which point to a
> number of
> >> >> >> | different issues.
> >> >> >> | Four questions:
> >> >> >> | 1. How does one ascertain which driver is the
> >> >> problem, if
> >> >> >> | there really is a driver problem? All the
> advice
> >> is
> >> >> that
> >> >> >> | it was the one last installed when the problems
> >> began
> >> >> but
> >> >> >> | this doesn't apply when one has a new machine
> which
> >> >> worked
> >> >> >> | OK initially.
> >> >> >> | 2. What is the most likely RAM issue? - the RAM
> >> has
> >> >> been
> >> >> >> | thoroughly tested and showed no errors.
> >> >> >> | 3. Should I reformat again? If I reformat
> again,
> >> can
> >> >> >> | someone suggest how to proceed to minimise
> further
> >> >> >> | problems - last time the problems began in
> earnest
> >> >> some
> >> >> >> | days after I had reinstalled everything.
> >> >> >> | 4. I use BT Broadband with the standard
> Alcatel
> >> home
> >> >> >> | modem - which has an unsigned driver - has
> anyone
> >> had
> >> >> >> | problems with this in the past?
> >> >> >>
> >> >> >>
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >