NoNoBadDog!
December 7th 03, 12:33 AM
From the MS KB;
This article was previously published under Q320553
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive,
or CD-ROM R/W drive may not be visible in the My Computer window.
Additionally, there may be question marks on the devices that are listed
under CD-ROM drives in Device Manager.
CAUSE
An incorrect device driver was installed for the CD-ROM device.
RESOLUTION
To resolve this behavior, use the following methods in the order in which
they are presented.
Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
1.. Click Start, and then click Run.
2.. In the Open box, type regedit, and then click OK.
3.. Locate the following registry subkey:
HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/{4d36e965-e325-11ce
-bfc1-08002be10318}
4.. On the File menu, click Export.
5.. In the File name box, type savedkey, and then click Save.
6.. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next method.
7.. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8.. Quit the Registry Editor, and then restart the computer.
Method 2: Replace Existing Driver
1.. Click Start, and then click Control Panel.
2.. If Control Panel is in Category view, click Performance and
Maintenance, and then click System.
-or-
If Control Panel is in Classic view, double-click System.
3.. On the Hardware tab, click Device Manager.
4.. Click the drive with the question mark next to it.
5.. On the Action menu, click Uninstall. When you are prompted to confirm
the removal, click OK.
6.. Repeat steps 4 through 5 for any other drives with question marks.
7.. On the Action menu, click Scan for hardware changes.
NOTE: If Windows XP cannot locate the driver for your device, the device may
not be supported by Windows XP. To see the list of supported devices, see
the most recent Windows Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/hcl/default.asp
Although Microsoft does not encourage the use of devices that are not on the
Hardware Compatibility List, in some cases you can obtain a Windows
XP-compatible driver by contacting the device manufacturer directly. For
information about how to contact your hardware manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM
drives in Windows XP, click the article numbers below to view the articles
in the Microsoft Knowledge Base:
314060 CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
315350 'Incorrect Function' Error Message When You Access the CD-ROM Drive,
DVD-ROM Drive, or CD-RW Drive
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
Bobby
"Rob Logan" > wrote in message
...
> Does anyone know how to get my cd writers to work on win
> xp pro? I have installed them on two seperate machines and
> both keep telling me that it can't find the writer and
> that there is no scsi host adapter to be found.
This article was previously published under Q320553
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive,
or CD-ROM R/W drive may not be visible in the My Computer window.
Additionally, there may be question marks on the devices that are listed
under CD-ROM drives in Device Manager.
CAUSE
An incorrect device driver was installed for the CD-ROM device.
RESOLUTION
To resolve this behavior, use the following methods in the order in which
they are presented.
Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
1.. Click Start, and then click Run.
2.. In the Open box, type regedit, and then click OK.
3.. Locate the following registry subkey:
HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/{4d36e965-e325-11ce
-bfc1-08002be10318}
4.. On the File menu, click Export.
5.. In the File name box, type savedkey, and then click Save.
6.. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next method.
7.. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8.. Quit the Registry Editor, and then restart the computer.
Method 2: Replace Existing Driver
1.. Click Start, and then click Control Panel.
2.. If Control Panel is in Category view, click Performance and
Maintenance, and then click System.
-or-
If Control Panel is in Classic view, double-click System.
3.. On the Hardware tab, click Device Manager.
4.. Click the drive with the question mark next to it.
5.. On the Action menu, click Uninstall. When you are prompted to confirm
the removal, click OK.
6.. Repeat steps 4 through 5 for any other drives with question marks.
7.. On the Action menu, click Scan for hardware changes.
NOTE: If Windows XP cannot locate the driver for your device, the device may
not be supported by Windows XP. To see the list of supported devices, see
the most recent Windows Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/hcl/default.asp
Although Microsoft does not encourage the use of devices that are not on the
Hardware Compatibility List, in some cases you can obtain a Windows
XP-compatible driver by contacting the device manufacturer directly. For
information about how to contact your hardware manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM
drives in Windows XP, click the article numbers below to view the articles
in the Microsoft Knowledge Base:
314060 CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
315350 'Incorrect Function' Error Message When You Access the CD-ROM Drive,
DVD-ROM Drive, or CD-RW Drive
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
Bobby
"Rob Logan" > wrote in message
...
> Does anyone know how to get my cd writers to work on win
> xp pro? I have installed them on two seperate machines and
> both keep telling me that it can't find the writer and
> that there is no scsi host adapter to be found.