Lexmark 1020 color jet printer

[mandy]

I have installed the driver for XP that I got off of the
lexmark site and I still cannot get the printer to
communicate with the computer. It does not print, clean
or align cartridges. I know in windows 98SE the printer
had it's own program but I can not find it for XP. Is it
suppose to have its' own program or just use XPs'.
If it was not hooked up correctly would XP tell me if the
printer was not connected?
I really need help with this.

[Cari \(MS MVP\)]

It's a Lexmark. Disconnect the printer from the PC. Carefully follow ALL
the instructions at Bruce Sanderson's website
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Reboot. Download a new set of drivers from www.lexmark.com

Install the software. Do NOT reconnect the printer until the software tells
you to do so.

--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"mandy" > wrote in message
...
> I have installed the driver for XP that I got off of the
> lexmark site and I still cannot get the printer to
> communicate with the computer. It does not print, clean
> or align cartridges. I know in windows 98SE the printer
> had it's own program but I can not find it for XP. Is it
> suppose to have its' own program or just use XPs'.
> If it was not hooked up correctly would XP tell me if the
> printer was not connected?
> I really need help with this.