Msfax

[Bec]

Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid of it, did an xp repair and now can't seem to send fax
It says my fax is all configured and working properly, but nothing registers in fax console and I get the message
'all fax printers are inaccessible'. what can I do to bring it back?

Help I am going nuts

[gbrdevsi]

We have Windows XP sp1 installed and still receive the error: "all fax printers are inaccessible". Any ideas on how to proceed. This only fails on one workstation. Would re-installing sp1 solve this?

"Russ Valentine [MVP-Outlook]" wrote:

> You need to install Windows XP Service Pack 1. Certain registry keys on
> which Fax depends can be wiped out by certain update or repair operations in
> XP and causes this behavior. SP1 fixes the problem.
>
> --
> Russ Valentine
> [MVP-Outlook]
> "Bec" > wrote in message
> ...
> > Hi wondering if anyone can help
> > I had been using msfax with no problems. I had a virus, got rid of it,
> did an xp repair and now can't seem to send fax
> > It says my fax is all configured and working properly, but nothing
> registers in fax console and I get the message
> > 'all fax printers are inaccessible'. what can I do to bring it back?
> >
> > Help I am going nuts
>
>
>

[Russ Valentine [MVP-Outlook]]

The following may also apply:

http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]
"gbrdevsi" > wrote in message
...
> We have Windows XP sp1 installed and still receive the error: "all fax
printers are inaccessible". Any ideas on how to proceed. This only fails on
one workstation. Would re-installing sp1 solve this?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > You need to install Windows XP Service Pack 1. Certain registry keys on
> > which Fax depends can be wiped out by certain update or repair
operations in
> > XP and causes this behavior. SP1 fixes the problem.
> >
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Bec" > wrote in message
> > ...
> > > Hi wondering if anyone can help
> > > I had been using msfax with no problems. I had a virus, got rid of
it,
> > did an xp repair and now can't seem to send fax
> > > It says my fax is all configured and working properly, but nothing
> > registers in fax console and I get the message
> > > 'all fax printers are inaccessible'. what can I do to bring it back?
> > >
> > > Help I am going nuts
> >
> >
> >

[gbrdevsi]

Thank you for your reply and the two references. However, we are not using Norton AV. We are using Panda AV and this is installed on all clients. Other client machines do not receive this error and are able to successfuly send and connect to the FAX server

[Russ Valentine [MVP-Outlook]]

Then until you can provide steps to repro, it is unlikely there will be a
solution forthcoming any time soon.
--
Russ Valentine
[MVP-Outlook]
"gbrdevsi" > wrote in message
...
> Thank you for your reply and the two references. However, we are not using
Norton AV. We are using Panda AV and this is installed on all clients. Other
client machines do not receive this error and are able to successfuly send
and connect to the FAX server.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > The following may also apply:
> >
> >
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > Error: "Rule Default Block Netspy Trojan Horse Matched" when you start
the
> > computer
> >
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> > Microsoft Fax Monitor does not function properly after installing Norton
> > Internet Security
> >
> >
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "gbrdevsi" > wrote in message
> > ...
> > > We have Windows XP sp1 installed and still receive the error: "all fax
> > printers are inaccessible". Any ideas on how to proceed. This only fails
on
> > one workstation. Would re-installing sp1 solve this?
> > >
> > > "Russ Valentine [MVP-Outlook]" wrote:
> > >
> > > > You need to install Windows XP Service Pack 1. Certain registry
keys on
> > > > which Fax depends can be wiped out by certain update or repair
> > operations in
> > > > XP and causes this behavior. SP1 fixes the problem.
> > > >
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "Bec" > wrote in message
> > > > ...
> > > > > Hi wondering if anyone can help
> > > > > I had been using msfax with no problems. I had a virus, got rid
of
> > it,
> > > > did an xp repair and now can't seem to send fax
> > > > > It says my fax is all configured and working properly, but nothing
> > > > registers in fax console and I get the message
> > > > > 'all fax printers are inaccessible'. what can I do to bring it
back?
> > > > >
> > > > > Help I am going nuts
> > > >
> > > >
> > > >
> >
> >
> >

[gbrdevsi]

Since this only occurs on one workstation it is very difficult to reproduce.
Could this be a registry problem?

"Russ Valentine [MVP-Outlook]" wrote:

> Then until you can provide steps to repro, it is unlikely there will be a
> solution forthcoming any time soon.
> --
> Russ Valentine
> [MVP-Outlook]
> "gbrdevsi" > wrote in message
> ...
> > Thank you for your reply and the two references. However, we are not using
> Norton AV. We are using Panda AV and this is installed on all clients. Other
> client machines do not receive this error and are able to successfuly send
> and connect to the FAX server.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> > > The following may also apply:
> > >
> > >
> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > > Error: "Rule Default Block Netspy Trojan Horse Matched" when you start
> the
> > > computer
> > >
> http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> > > Microsoft Fax Monitor does not function properly after installing Norton
> > > Internet Security
> > >
> > >
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "gbrdevsi" > wrote in message
> > > ...
> > > > We have Windows XP sp1 installed and still receive the error: "all fax
> > > printers are inaccessible". Any ideas on how to proceed. This only fails
> on
> > > one workstation. Would re-installing sp1 solve this?
> > > >
> > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > >
> > > > > You need to install Windows XP Service Pack 1. Certain registry
> keys on
> > > > > which Fax depends can be wiped out by certain update or repair
> > > operations in
> > > > > XP and causes this behavior. SP1 fixes the problem.
> > > > >
> > > > > --
> > > > > Russ Valentine
> > > > > [MVP-Outlook]
> > > > > "Bec" > wrote in message
> > > > > ...
> > > > > > Hi wondering if anyone can help
> > > > > > I had been using msfax with no problems. I had a virus, got rid
> of
> > > it,
> > > > > did an xp repair and now can't seem to send fax
> > > > > > It says my fax is all configured and working properly, but nothing
> > > > > registers in fax console and I get the message
> > > > > > 'all fax printers are inaccessible'. what can I do to bring it
> back?
> > > > > >
> > > > > > Help I am going nuts
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>

[Russ Valentine [MVP-Outlook]]

Yes, it likely is a registry problem. There are a whole host of possible
causes, but the only two that have been documented after SP1.
Here are the registry changes that SP1 made to fix the problem, so you can
check these keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--
Russ Valentine
[MVP-Outlook]
"gbrdevsi" > wrote in message
...
> Since this only occurs on one workstation it is very difficult to
reproduce.
> Could this be a registry problem?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > Then until you can provide steps to repro, it is unlikely there will be
a
> > solution forthcoming any time soon.
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "gbrdevsi" > wrote in message
> > ...
> > > Thank you for your reply and the two references. However, we are not
using
> > Norton AV. We are using Panda AV and this is installed on all clients.
Other
> > client machines do not receive this error and are able to successfuly
send
> > and connect to the FAX server.
> > >
> > > "Russ Valentine [MVP-Outlook]" wrote:
> > >
> > > > The following may also apply:
> > > >
> > > >
> >
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > > > Error: "Rule Default Block Netspy Trojan Horse Matched" when you
start
> > the
> > > > computer
> > > >
> >
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> > > > Microsoft Fax Monitor does not function properly after installing
Norton
> > > > Internet Security
> > > >
> > > >
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "gbrdevsi" > wrote in message
> > > > ...
> > > > > We have Windows XP sp1 installed and still receive the error: "all
fax
> > > > printers are inaccessible". Any ideas on how to proceed. This only
fails
> > on
> > > > one workstation. Would re-installing sp1 solve this?
> > > > >
> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > > >
> > > > > > You need to install Windows XP Service Pack 1. Certain registry
> > keys on
> > > > > > which Fax depends can be wiped out by certain update or repair
> > > > operations in
> > > > > > XP and causes this behavior. SP1 fixes the problem.
> > > > > >
> > > > > > --
> > > > > > Russ Valentine
> > > > > > [MVP-Outlook]
> > > > > > "Bec" > wrote in message
> > > > > > ...
> > > > > > > Hi wondering if anyone can help
> > > > > > > I had been using msfax with no problems. I had a virus, got
rid
> > of
> > > > it,
> > > > > > did an xp repair and now can't seem to send fax
> > > > > > > It says my fax is all configured and working properly, but
nothing
> > > > > > registers in fax console and I get the message
> > > > > > > 'all fax printers are inaccessible'. what can I do to bring
it
> > back?
> > > > > > >
> > > > > > > Help I am going nuts
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> >
> >
> >

[gbrdevsi]

Thank you. I checked the registry and it reflected exactly what you show below.
I then tried registering the rpcrt4.dll but this made no difference.
The FAX Console still displays the error ""all fax printers are inaccessible".
I have downloaded Windows XP sp1a - should I try installing this although the
computer already has Windows XP sp1 installed?

"Russ Valentine [MVP-Outlook]" wrote:

> Yes, it likely is a registry problem. There are a whole host of possible
> causes, but the only two that have been documented after SP1.
> Here are the registry changes that SP1 made to fix the problem, so you can
> check these keys:
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
> "ncacn_np"="rpcrt4.dll"
> "ncacn_ip_tcp"="rpcrt4.dll"
> "ncadg_ip_udp"="rpcrt4.dll"
> "ncacn_http"="rpcrt4.dll"
> --
> Russ Valentine
> [MVP-Outlook]
> "gbrdevsi" > wrote in message
> ...
> > Since this only occurs on one workstation it is very difficult to
> reproduce.
> > Could this be a registry problem?
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> > > Then until you can provide steps to repro, it is unlikely there will be
> a
> > > solution forthcoming any time soon.
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "gbrdevsi" > wrote in message
> > > ...
> > > > Thank you for your reply and the two references. However, we are not
> using
> > > Norton AV. We are using Panda AV and this is installed on all clients.
> Other
> > > client machines do not receive this error and are able to successfuly
> send
> > > and connect to the FAX server.
> > > >
> > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > >
> > > > > The following may also apply:
> > > > >
> > > > >
> > >
> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > > > > Error: "Rule Default Block Netspy Trojan Horse Matched" when you
> start
> > > the
> > > > > computer
> > > > >
> > >
> http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> > > > > Microsoft Fax Monitor does not function properly after installing
> Norton
> > > > > Internet Security
> > > > >
> > > > >
> > > > > --
> > > > > Russ Valentine
> > > > > [MVP-Outlook]
> > > > > "gbrdevsi" > wrote in message
> > > > > ...
> > > > > > We have Windows XP sp1 installed and still receive the error: "all
> fax
> > > > > printers are inaccessible". Any ideas on how to proceed. This only
> fails
> > > on
> > > > > one workstation. Would re-installing sp1 solve this?
> > > > > >
> > > > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > > > >
> > > > > > > You need to install Windows XP Service Pack 1. Certain registry
> > > keys on
> > > > > > > which Fax depends can be wiped out by certain update or repair
> > > > > operations in
> > > > > > > XP and causes this behavior. SP1 fixes the problem.
> > > > > > >
> > > > > > > --
> > > > > > > Russ Valentine
> > > > > > > [MVP-Outlook]
> > > > > > > "Bec" > wrote in message
> > > > > > > ...
> > > > > > > > Hi wondering if anyone can help
> > > > > > > > I had been using msfax with no problems. I had a virus, got
> rid
> > > of
> > > > > it,
> > > > > > > did an xp repair and now can't seem to send fax
> > > > > > > > It says my fax is all configured and working properly, but
> nothing
> > > > > > > registers in fax console and I get the message
> > > > > > > > 'all fax printers are inaccessible'. what can I do to bring
> it
> > > back?
> > > > > > > >
> > > > > > > > Help I am going nuts
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>

[Russ Valentine [MVP-Outlook]]

That's anyone's guess. I've not been made aware of any other known causes
for this problem that are included in later patches, but it's possible.
--
Russ Valentine
[MVP-Outlook]
"gbrdevsi" > wrote in message
...
> Thank you. I checked the registry and it reflected exactly what you show
below.
> I then tried registering the rpcrt4.dll but this made no difference.
> The FAX Console still displays the error ""all fax printers are
inaccessible".
> I have downloaded Windows XP sp1a - should I try installing this although
the
> computer already has Windows XP sp1 installed?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > Yes, it likely is a registry problem. There are a whole host of possible
> > causes, but the only two that have been documented after SP1.
> > Here are the registry changes that SP1 made to fix the problem, so you
can
> > check these keys:
> > [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
> > "ncacn_np"="rpcrt4.dll"
> > "ncacn_ip_tcp"="rpcrt4.dll"
> > "ncadg_ip_udp"="rpcrt4.dll"
> > "ncacn_http"="rpcrt4.dll"
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "gbrdevsi" > wrote in message
> > ...
> > > Since this only occurs on one workstation it is very difficult to
> > reproduce.
> > > Could this be a registry problem?
> > >
> > > "Russ Valentine [MVP-Outlook]" wrote:
> > >
> > > > Then until you can provide steps to repro, it is unlikely there will
be
> > a
> > > > solution forthcoming any time soon.
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "gbrdevsi" > wrote in message
> > > > ...
> > > > > Thank you for your reply and the two references. However, we are
not
> > using
> > > > Norton AV. We are using Panda AV and this is installed on all
clients.
> > Other
> > > > client machines do not receive this error and are able to
successfuly
> > send
> > > > and connect to the FAX server.
> > > > >
> > > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > > >
> > > > > > The following may also apply:
> > > > > >
> > > > > >
> > > >
> >
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > > > > > Error: "Rule Default Block Netspy Trojan Horse Matched" when you
> > start
> > > > the
> > > > > > computer
> > > > > >
> > > >
> >
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> > > > > > Microsoft Fax Monitor does not function properly after
installing
> > Norton
> > > > > > Internet Security
> > > > > >
> > > > > >
> > > > > > --
> > > > > > Russ Valentine
> > > > > > [MVP-Outlook]
> > > > > > "gbrdevsi" > wrote in message
> > > > > > ...
> > > > > > > We have Windows XP sp1 installed and still receive the error:
"all
> > fax
> > > > > > printers are inaccessible". Any ideas on how to proceed. This
only
> > fails
> > > > on
> > > > > > one workstation. Would re-installing sp1 solve this?
> > > > > > >
> > > > > > > "Russ Valentine [MVP-Outlook]" wrote:
> > > > > > >
> > > > > > > > You need to install Windows XP Service Pack 1. Certain
registry
> > > > keys on
> > > > > > > > which Fax depends can be wiped out by certain update or
repair
> > > > > > operations in
> > > > > > > > XP and causes this behavior. SP1 fixes the problem.
> > > > > > > >
> > > > > > > > --
> > > > > > > > Russ Valentine
> > > > > > > > [MVP-Outlook]
> > > > > > > > "Bec" > wrote in message
> > > > > > > > ...
> > > > > > > > > Hi wondering if anyone can help
> > > > > > > > > I had been using msfax with no problems. I had a virus,
got
> > rid
> > > > of
> > > > > > it,
> > > > > > > > did an xp repair and now can't seem to send fax
> > > > > > > > > It says my fax is all configured and working properly, but
> > nothing
> > > > > > > > registers in fax console and I get the message
> > > > > > > > > 'all fax printers are inaccessible'. what can I do to
bring
> > it
> > > > back?
> > > > > > > > >
> > > > > > > > > Help I am going nuts
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> >
> >
> >