ImageMate SanDisk reader causes XP to hang

[Dan]

I have an ImageMate model SDDR-73 SanDisk reader. When I
plug it in, XP recognizes it no problem and creates the
drives. As soon as I try to access a card in the reader,
XP hangs. The reader works fine on my laptop with Windows
2000 so I know it is XP, not the reader. My PC is a
Compaq Presario. Any help would be appreciated.

[dev]

Dan said:

> I have an ImageMate model SDDR-73 SanDisk reader. When I
> plug it in, XP recognizes it no problem and creates the
> drives. As soon as I try to access a card in the reader,
> XP hangs. The reader works fine on my laptop with Windows
> 2000 so I know it is XP, not the reader. My PC is a
> Compaq Presario. Any help would be appreciated.

See if SanDisk has an XP-specific driver for the reader at their WEBsite.

[Peter]

please read my post as a reply to 'no usb devices work' just a few minutes
ago herein..........running XP you dont need any 3rd party 'drivers' or
whatever... read it please...
"dev" > wrote in message
...
> Dan said:
>
> > I have an ImageMate model SDDR-73 SanDisk reader. When I
> > plug it in, XP recognizes it no problem and creates the
> > drives. As soon as I try to access a card in the reader,
> > XP hangs. The reader works fine on my laptop with Windows
> > 2000 so I know it is XP, not the reader. My PC is a
> > Compaq Presario. Any help would be appreciated.
>
> See if SanDisk has an XP-specific driver for the reader at their WEBsite.
>

[Quaoar]

Peter wrote:
> please read my post as a reply to 'no usb devices work' just a few
> minutes ago herein..........running XP you dont need any 3rd party
> 'drivers' or whatever... read it please...
> "dev" > wrote in message
> ...
>> Dan said:
>>
>>> I have an ImageMate model SDDR-73 SanDisk reader. When I
>>> plug it in, XP recognizes it no problem and creates the
>>> drives. As soon as I try to access a card in the reader,
>>> XP hangs. The reader works fine on my laptop with Windows
>>> 2000 so I know it is XP, not the reader. My PC is a
>>> Compaq Presario. Any help would be appreciated.
>>
>> See if SanDisk has an XP-specific driver for the reader at their
>> WEBsite.

I flately believe that you are incorrect. XP has drivers for some
generic USB functions. XP does not have drivers natively for most USB
devices. USB is becoming the bane of XP for just this reason. USB plug
and play is generally not recognized for what "plug and play" actually
means. It means that when the drivers are available, one can plug a USB
device and it will function. Many USB devices require vendor drivers
because XP does not have them. The proper, and only safe course is to
determine from the vendor installation instructions if XP has drivers.
If not, then the drivers must normally be installed before the USB
device is connected to the computer for the first time. Failure to do
this is the cause of a significant fraction of requests for assistance
with failed devices.

Q

[Dan]

Thanks but in this case, Win XP does have specific drivers
for the SanDisk ImageMate device. In fact, the docs from
the SanDisk people say so - no drivers needed in XP - and
none are provided on the thier web site that I could
find. I was wondering if anyone had a similar problem and
how they resolved it. thanks for the posts...

Dan
>-----Original Message-----
>Peter wrote:
>> please read my post as a reply to 'no usb devices
work' just a few
>> minutes ago herein..........running XP you dont need
any 3rd party
>> 'drivers' or whatever... read it please...
>> "dev" > wrote in message
>> ...
>>> Dan said:
>>>
>>>> I have an ImageMate model SDDR-73 SanDisk reader.
When I
>>>> plug it in, XP recognizes it no problem and creates
the
>>>> drives. As soon as I try to access a card in the
reader,
>>>> XP hangs. The reader works fine on my laptop with
Windows
>>>> 2000 so I know it is XP, not the reader. My PC is a
>>>> Compaq Presario. Any help would be appreciated.
>>>
>>> See if SanDisk has an XP-specific driver for the
reader at their
>>> WEBsite.
>
>I flately believe that you are incorrect. XP has drivers
for some
>generic USB functions. XP does not have drivers natively
for most USB
>devices. USB is becoming the bane of XP for just this
reason. USB plug
>and play is generally not recognized for what "plug and
play" actually
>means. It means that when the drivers are available, one
can plug a USB
>device and it will function. Many USB devices require
vendor drivers
>because XP does not have them. The proper, and only safe
course is to
>determine from the vendor installation instructions if XP
has drivers.
>If not, then the drivers must normally be installed
before the USB
>device is connected to the computer for the first time.
Failure to do
>this is the cause of a significant fraction of requests
for assistance
>with failed devices.
>
>Q
>
>
>.
>

[Einar]

I've got the same problem. The thing worked for awhile,
then now it comes up "unknown device". Normally, you
would re-install the driver, but needless to say because
it's this "great built-in driver", I can't re-install the
driver!!!

>-----Original Message-----
>Thanks but in this case, Win XP does have specific
drivers
>for the SanDisk ImageMate device. In fact, the docs
from
>the SanDisk people say so - no drivers needed in XP -
and
>none are provided on the thier web site that I could
>find. I was wondering if anyone had a similar problem
and
>how they resolved it. thanks for the posts...
>
>Dan
>>-----Original Message-----
>>Peter wrote:
>>> please read my post as a reply to 'no usb devices
>work' just a few
>>> minutes ago herein..........running XP you dont need
>any 3rd party
>>> 'drivers' or whatever... read it please...
>>> "dev" > wrote in message
>>> ...
>>>> Dan said:
>>>>
>>>>> I have an ImageMate model SDDR-73 SanDisk reader.
>When I
>>>>> plug it in, XP recognizes it no problem and creates
>the
>>>>> drives. As soon as I try to access a card in the
>reader,
>>>>> XP hangs. The reader works fine on my laptop with
>Windows
>>>>> 2000 so I know it is XP, not the reader. My PC is a
>>>>> Compaq Presario. Any help would be appreciated.
>>>>
>>>> See if SanDisk has an XP-specific driver for the
>reader at their
>>>> WEBsite.
>>
>>I flately believe that you are incorrect. XP has
drivers
>for some
>>generic USB functions. XP does not have drivers
natively
>for most USB
>>devices. USB is becoming the bane of XP for just this
>reason. USB plug
>>and play is generally not recognized for what "plug and
>play" actually
>>means. It means that when the drivers are available,
one
>can plug a USB
>>device and it will function. Many USB devices require
>vendor drivers
>>because XP does not have them. The proper, and only
safe
>course is to
>>determine from the vendor installation instructions if
XP
>has drivers.
>>If not, then the drivers must normally be installed
>before the USB
>>device is connected to the computer for the first
time.
>Failure to do
>>this is the cause of a significant fraction of requests
>for assistance
>>with failed devices.
>>
>>Q
>>
>>
>>.
>>
>.
>

[Peter Hutchison]

On Wed, 16 Jul 2003 00:41:07 -0700, "Einar" >
wrote:

>I've got the same problem. The thing worked for awhile,
>then now it comes up "unknown device". Normally, you
>would re-install the driver, but needless to say because
>it's this "great built-in driver", I can't re-install the
>driver!!!
I which case you need to delete the device from Device Manager
shutdown and reboot and get Windows to redetect it!

Peter Hutchison
Windows FAQ
http://www.pcguru.plus.com/