Windows Messenger doesn't know me - I blame NAV.

[Gray]

.....but there is a WHOLE lot more you need to know. The
loss of messenger (event 3), however, is the thing most
heartache.

This is the sequence of events

1. NAV throws up ..."Norton AntiVirus has encountered an
internal program error. Uninstall and re-install Norton
AntiVirus (3002,1530)"... from nowhere (really, I was
just sat there).

2. I go straight into action on the Symantec web site and
quickly realise that I can't access httpS sites. They
don't seem to want anyone emailing or calling them, and
not paying, a lot, for privilege. Evry other page keeps
telling me it can't do Active X on my computer - my
settings are fine - I've looked, several times.

3. So I Windows Messenger my mate - except I can't
because it keeps telling me that I have typed in my
username or password incorrectly - I haven't needed to
type either in for months - it already know it. Anyway,
it makes no difference, even when I DO type them in it
still doesn't know me. The relevent web sites
(like "reset my password", or "I've got a problem") are
all https sites.

4. Ok, I'll put the Symantic popup into a Word document
and send it him by email. Erm, No. I can't access any
word documents either existing or just created.

5. Back to the Norton pop-up. I click OK and
get "Symantic Integrator could not initialise the current
frame class. Please make sure that you did not diectly
run the integrator." - which is REALLY useful. Not.

6. When I uninstall NAV, I can again access my Office
docs. When I reinstall NAV (not very successfully, but
that's another story) I lose access to my Office docs).
They ARE mutually exclusive at the moment.



Does anyone know what's happening to me, please?

[Jonathan Kay [MVP]]

Greetings Gray,

Your problems with Windows Messenger may not be the direct result of NAV, but if you can't
access secure sites, you won't be able to sign into Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes, you may find it handy to simply do a
system restore. To do so, click Start, then Help & Support, then "Undo changes to my
computer using System Restore" and restore back to a previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" > wrote in message
...
> ....but there is a WHOLE lot more you need to know. The
> loss of messenger (event 3), however, is the thing most
> heartache.
>
> This is the sequence of events
>
> 1. NAV throws up ..."Norton AntiVirus has encountered an
> internal program error. Uninstall and re-install Norton
> AntiVirus (3002,1530)"... from nowhere (really, I was
> just sat there).
>
> 2. I go straight into action on the Symantec web site and
> quickly realise that I can't access httpS sites. They
> don't seem to want anyone emailing or calling them, and
> not paying, a lot, for privilege. Evry other page keeps
> telling me it can't do Active X on my computer - my
> settings are fine - I've looked, several times.
>
> 3. So I Windows Messenger my mate - except I can't
> because it keeps telling me that I have typed in my
> username or password incorrectly - I haven't needed to
> type either in for months - it already know it. Anyway,
> it makes no difference, even when I DO type them in it
> still doesn't know me. The relevent web sites
> (like "reset my password", or "I've got a problem") are
> all https sites.
>
> 4. Ok, I'll put the Symantic popup into a Word document
> and send it him by email. Erm, No. I can't access any
> word documents either existing or just created.
>
> 5. Back to the Norton pop-up. I click OK and
> get "Symantic Integrator could not initialise the current
> frame class. Please make sure that you did not diectly
> run the integrator." - which is REALLY useful. Not.
>
> 6. When I uninstall NAV, I can again access my Office
> docs. When I reinstall NAV (not very successfully, but
> that's another story) I lose access to my Office docs).
> They ARE mutually exclusive at the moment.
>
>
>
> Does anyone know what's happening to me, please?
>
>

[Jonathan Kay [MVP]]

Greetings Gray,

Your problems with Windows Messenger may not be the direct result of NAV, but if you can't
access secure sites, you won't be able to sign into Messenger, as Messenger uses a secure
site to authenticate your Passport username and password.

However, since it just happened before your very eyes, you may find it handy to simply do a
system restore. To do so, click Start, then Help & Support, then "Undo changes to my
computer using System Restore" and restore back to a previous day when none of this was a
problem.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Gray" > wrote in message
...
> ....but there is a WHOLE lot more you need to know. The
> loss of messenger (event 3), however, is the thing most
> heartache.
>
> This is the sequence of events
>
> 1. NAV throws up ..."Norton AntiVirus has encountered an
> internal program error. Uninstall and re-install Norton
> AntiVirus (3002,1530)"... from nowhere (really, I was
> just sat there).
>
> 2. I go straight into action on the Symantec web site and
> quickly realise that I can't access httpS sites. They
> don't seem to want anyone emailing or calling them, and
> not paying, a lot, for privilege. Evry other page keeps
> telling me it can't do Active X on my computer - my
> settings are fine - I've looked, several times.
>
> 3. So I Windows Messenger my mate - except I can't
> because it keeps telling me that I have typed in my
> username or password incorrectly - I haven't needed to
> type either in for months - it already know it. Anyway,
> it makes no difference, even when I DO type them in it
> still doesn't know me. The relevent web sites
> (like "reset my password", or "I've got a problem") are
> all https sites.
>
> 4. Ok, I'll put the Symantic popup into a Word document
> and send it him by email. Erm, No. I can't access any
> word documents either existing or just created.
>
> 5. Back to the Norton pop-up. I click OK and
> get "Symantic Integrator could not initialise the current
> frame class. Please make sure that you did not diectly
> run the integrator." - which is REALLY useful. Not.
>
> 6. When I uninstall NAV, I can again access my Office
> docs. When I reinstall NAV (not very successfully, but
> that's another story) I lose access to my Office docs).
> They ARE mutually exclusive at the moment.
>
>
>
> Does anyone know what's happening to me, please?
>
>

[Gray]

Thanks for that Jonathan.

I may well do as you suggest, as all other avenues are
bearing no fruit.

I'm interested in why the appears to be a contradiction
between my internet security settings and what I'm
actually able to do; is there a way of comparing before-
and-after registry settings?
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Thanks for that Jonathan.

I may well do as you suggest, as all other avenues are
bearing no fruit.

I'm interested in why the appears to be a contradiction
between my internet security settings and what I'm
actually able to do; is there a way of comparing before-
and-after registry settings?
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Until this morning, I thought the system restore was the
way to go, and thank you for the suggestion. I just wish
I had done it as a first resort, rather than the last.

HOWEVER, and this has made me pig sick, I had to
temporarily disable system restore in order to install
some freeware that was going to help me in my
investigations. What I didn't realise was that this was
going to wipe out all my previous restore points.

I cannot, now, do a system restore.
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Jonathan,
I have solved my problem:)
Check out the following site...
http://support.dell.com/us/en/kb/document.asp?dn=1075765
....then look at the secioned entitled "Register .Dll
Files"

Thanks for all the help,
Gray
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Jonathan,
I have solved my problem:)
Check out the following site...
http://support.dell.com/us/en/kb/document.asp?dn=1075765
....then look at the secioned entitled "Register .Dll
Files"

Thanks for all the help,
Gray
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Jonathan,
I have solved my problem:)
Check out the following site...
http://support.dell.com/us/en/kb/document.asp?dn=1075765
....then look at the secioned entitled "Register .Dll
Files"

Thanks for all the help,
Gray
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Jonathan,
I have solved my problem:)
Check out the following site...
http://support.dell.com/us/en/kb/document.asp?dn=1075765
....then look at the secioned entitled "Register .Dll
Files"

Thanks for all the help,
Gray
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>

[Gray]

Jonathan,
I have solved my problem:)
Check out the following site...
http://support.dell.com/us/en/kb/document.asp?dn=1075765
....then look at the secioned entitled "Register .Dll
Files"

Thanks for all the help,
Gray
>-----Original Message-----
>Greetings Gray,
>
>Your problems with Windows Messenger may not be the
direct result of NAV, but if you can't
>access secure sites, you won't be able to sign into
Messenger, as Messenger uses a secure
>site to authenticate your Passport username and password.
>
>However, since it just happened before your very eyes,
you may find it handy to simply do a
>system restore. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and restore back to a
previous day when none of this was a
>problem.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Gray" > wrote in
message
...
>> ....but there is a WHOLE lot more you need to know. The
>> loss of messenger (event 3), however, is the thing most
>> heartache.
>>
>> This is the sequence of events
>>
>> 1. NAV throws up ..."Norton AntiVirus has encountered
an
>> internal program error. Uninstall and re-install Norton
>> AntiVirus (3002,1530)"... from nowhere (really, I was
>> just sat there).
>>
>> 2. I go straight into action on the Symantec web site
and
>> quickly realise that I can't access httpS sites. They
>> don't seem to want anyone emailing or calling them, and
>> not paying, a lot, for privilege. Evry other page keeps
>> telling me it can't do Active X on my computer - my
>> settings are fine - I've looked, several times.
>>
>> 3. So I Windows Messenger my mate - except I can't
>> because it keeps telling me that I have typed in my
>> username or password incorrectly - I haven't needed to
>> type either in for months - it already know it. Anyway,
>> it makes no difference, even when I DO type them in it
>> still doesn't know me. The relevent web sites
>> (like "reset my password", or "I've got a problem") are
>> all https sites.
>>
>> 4. Ok, I'll put the Symantic popup into a Word document
>> and send it him by email. Erm, No. I can't access any
>> word documents either existing or just created.
>>
>> 5. Back to the Norton pop-up. I click OK and
>> get "Symantic Integrator could not initialise the
current
>> frame class. Please make sure that you did not diectly
>> run the integrator." - which is REALLY useful. Not.
>>
>> 6. When I uninstall NAV, I can again access my Office
>> docs. When I reinstall NAV (not very successfully, but
>> that's another story) I lose access to my Office docs).
>> They ARE mutually exclusive at the moment.
>>
>>
>>
>> Does anyone know what's happening to me, please?
>>
>>
>
>
>.
>