Re: Win XP Pro Fax Doesn't Track Anything - !!FIXED!!

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[John Miller]

After much finagling, I found how to fix the problem. At least, it worked for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" -> "Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab). After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program Control list with full access rights, but it didn't accomplish anything. Looking through the logs generated by NIS reveals (by way of some time-correlation and second-guessing) that the incoming calls are judged to be Netspy Trojan horse attacks and are blocked. But for some reason, they're only blocked from Fax Monitor. The connection succeeds, and faxes can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The instructions they offered were vague, incomplete, and indecisive; sort of "try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group. Hopefully, you'll be able to disseminate this solution to what must be a horde of folks out there who are tearing their hair out trying to figure out why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[Russ Valentine [MVP-Outlook]]

Thanks for the info. Pretty much what I thought. NIS is usually the problem
and Symantec has yet to provide solutions. I hope you told them.
--
Russ Valentine
[MVP-Outlook]
"John Miller" > wrote in message
...
After much finagling, I found how to fix the problem. At least, it worked
for my configuration.

I added my "local host" IP address (127.0.0.1) to the Norton Internet
Security's "Trusted Zone" (Under NIS, go to "Personal Firewall" ->
"Configure" -> "Networking" and add 127.0.0.1 under the "Trusted" tab).
After that, Fax Monitor worked fine.

I tried adding the Windows XP Fax and fax service executables to the Program
Control list with full access rights, but it didn't accomplish anything.
Looking through the logs generated by NIS reveals (by way of some
time-correlation and second-guessing) that the incoming calls are judged to
be Netspy Trojan horse attacks and are blocked. But for some reason,
they're only blocked from Fax Monitor. The connection succeeds, and faxes
can be reliably received.

Symantec's web site was of no use at all in troubleshooting this issue. The
instructions they offered were vague, incomplete, and indecisive; sort of
"try all this stuff and see if anything works".

Russ, it appears that you're pretty active in this discussion group.
Hopefully, you'll be able to disseminate this solution to what must be a
horde of folks out there who are tearing their hair out trying to figure out
why Fax Monitor appears to be broken.

- John

[John Miller]

Boy, did I ever...

- John

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> Thanks for the info. Pretty much what I thought. NIS is usually the
problem
> and Symantec has yet to provide solutions. I hope you told them.
> --
> Russ Valentine
> [MVP-Outlook]

[John Miller]

Boy, did I ever...

- John

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> Thanks for the info. Pretty much what I thought. NIS is usually the
problem
> and Symantec has yet to provide solutions. I hope you told them.
> --
> Russ Valentine
> [MVP-Outlook]

[John Miller]

Boy, did I ever...

- John

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> Thanks for the info. Pretty much what I thought. NIS is usually the
problem
> and Symantec has yet to provide solutions. I hope you told them.
> --
> Russ Valentine
> [MVP-Outlook]

[Jilljeanne]

I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service installed on my computer. Yesterday, out of the blue, my fax monitor started working. When my telephone rang, I heard the RINGIN wav
from fax monitor. I then checked fax monitor, there were several entries noting
the phone was ringing. I then sent a test fax to someone & it notified me of the progress as well. I did nothing out of the ordinary on my computer yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is not working again, it's dead as
a door nail regarding notifications via fax monitor. I can send a fax but have no notification from fax monitor.
This is very frustrating, to say the least. Why does it work suddenly out of the blue, then nothing after that? By the way, this is only the second time that the fax monitor has worked for me.
I'd appreciate any help or suggestions.
Thank you,
Jill

[Jilljeanne]

I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service installed on my computer. Yesterday, out of the blue, my fax monitor started working. When my telephone rang, I heard the RINGIN wav
from fax monitor. I then checked fax monitor, there were several entries noting
the phone was ringing. I then sent a test fax to someone & it notified me of the progress as well. I did nothing out of the ordinary on my computer yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is not working again, it's dead as
a door nail regarding notifications via fax monitor. I can send a fax but have no notification from fax monitor.
This is very frustrating, to say the least. Why does it work suddenly out of the blue, then nothing after that? By the way, this is only the second time that the fax monitor has worked for me.
I'd appreciate any help or suggestions.
Thank you,
Jill

[Jilljeanne]

I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service installed on my computer. Yesterday, out of the blue, my fax monitor started working. When my telephone rang, I heard the RINGIN wav
from fax monitor. I then checked fax monitor, there were several entries noting
the phone was ringing. I then sent a test fax to someone & it notified me of the progress as well. I did nothing out of the ordinary on my computer yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is not working again, it's dead as
a door nail regarding notifications via fax monitor. I can send a fax but have no notification from fax monitor.
This is very frustrating, to say the least. Why does it work suddenly out of the blue, then nothing after that? By the way, this is only the second time that the fax monitor has worked for me.
I'd appreciate any help or suggestions.
Thank you,
Jill

[Jilljeanne]

I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service installed on my computer. Yesterday, out of the blue, my fax monitor started working. When my telephone rang, I heard the RINGIN wav
from fax monitor. I then checked fax monitor, there were several entries noting
the phone was ringing. I then sent a test fax to someone & it notified me of the progress as well. I did nothing out of the ordinary on my computer yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is not working again, it's dead as
a door nail regarding notifications via fax monitor. I can send a fax but have no notification from fax monitor.
This is very frustrating, to say the least. Why does it work suddenly out of the blue, then nothing after that? By the way, this is only the second time that the fax monitor has worked for me.
I'd appreciate any help or suggestions.
Thank you,
Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

We can't help until someone with this problem can provide the exact steps to
reproduce the behavior. Microsoft cannot reproduce this behavior. It is a
third party issue.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I have McAfee's Personal Firewall Plus, VirusScan & Privacy Service
installed on my computer. Yesterday, out of the blue, my fax monitor started
working. When my telephone rang, I heard the RINGIN wav
> from fax monitor. I then checked fax monitor, there were several entries
noting
> the phone was ringing. I then sent a test fax to someone & it notified me
of the progress as well. I did nothing out of the ordinary on my computer
yesterday to cause this behavior. Today, just as I suspected, Fax Monitor is
not working again, it's dead as a door nail regarding notifications via fax
monitor. I can send a fax but have no notification from fax monitor.
> This is very frustrating, to say the least. Why does it work suddenly out
of the blue, then nothing after that? By the way, this is only the second
time that the fax monitor has worked for me.
> I'd appreciate any help or suggestions.
> Thank you,
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I assume you're already at SP1?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I wish I knew the steps to reproduce this behavior but like i said in my
previous post, I did nothing out of the ordinary the other morning to cause
the fax monitor to start working. I shut my computer off that evening and
then the next day when I started my computer back up, the fax monitor didn't
work again. It is very odd.
>
> Thanks for your reply Russ.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

Then Microsoft has not been able to reproduce this problem. So far, there
have been only sporadic reports with no one able to provide consistent steps
to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

I know. And we're waiting for someone to tell us the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ, I don't have NIS installed on my computer. Almost wish I did so I
could rectify this problem as per John Miller's fix in this thread. I have
McAfee's VirusScan, Personal Firewall Plus and Privacy Service installed on
my computer. I'll be getting rid of McAfee's Privacy Service once my trial
period is up come the middle of May. I searched McAfee's web site to see if
this is an issue with their software but came up with no references to this
problem. I even checked their forums and came up with nothing. I checked &
posted in Dell's forums as well. Some users posted the same problem but we
did not get a solution.
> It's odd because the problem not only stems from NIS software but
something else as well.
>
> Thanks again,
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Just so I'm clear, the Fax Console works fine but the Fax Monitor only works
sporadically? Anything in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I also want to note that my fax monitor did not work from the very
beginning. I purchased my computer close to 3 months ago from Dell so the
problem is not from a program that I installed afterwards but rather from
something that came installed on my computer, I suppose.
> Like I said in my previous posts, the fax monitor has only worked on two
occasions, out of the blue. The most recent being the other day. Then just
as mysteriously, it stopped working the next day when I started up my
computer. Maybe (if and when) the next time it decides to work or pop up I
won't shut down my computer in the evening.
>
> Jill

[Jilljeanne]

Yes, that's correct but the console remains static. I have to close it then reopen it to see that my fax was sent successfully.
With the event viewer, do I look under application or system? I don't see anything pertaining to Fax under the "source" column in either the application or system folder. I do see information, error & warnings under the "type" column.

Jill

[Russ Valentine [MVP-Outlook]]

Then, unfortunately we have nothing to go on. We'd have to log a
transmission to see what's going on, and that' s a pretty labor intensive
task.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, that's correct but the console remains static. I have to close it
then reopen it to see that my fax was sent successfully.
> With the event viewer, do I look under application or system? I don't see
anything pertaining to Fax under the "source" column in either the
application or system folder. I do see information, error & warnings under
the "type" column.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Here's one more possible solution:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Jilljeanne]

Yes, that's correct but the console remains static. I have to close it then reopen it to see that my fax was sent successfully.
With the event viewer, do I look under application or system? I don't see anything pertaining to Fax under the "source" column in either the application or system folder. I do see information, error & warnings under the "type" column.

Jill

[Jilljeanne]

Yes, that's correct but the console remains static. I have to close it then reopen it to see that my fax was sent successfully.
With the event viewer, do I look under application or system? I don't see anything pertaining to Fax under the "source" column in either the application or system folder. I do see information, error & warnings under the "type" column.

Jill

[Russ Valentine [MVP-Outlook]]

Then, unfortunately we have nothing to go on. We'd have to log a
transmission to see what's going on, and that' s a pretty labor intensive
task.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, that's correct but the console remains static. I have to close it
then reopen it to see that my fax was sent successfully.
> With the event viewer, do I look under application or system? I don't see
anything pertaining to Fax under the "source" column in either the
application or system folder. I do see information, error & warnings under
the "type" column.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Then, unfortunately we have nothing to go on. We'd have to log a
transmission to see what's going on, and that' s a pretty labor intensive
task.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, that's correct but the console remains static. I have to close it
then reopen it to see that my fax was sent successfully.
> With the event viewer, do I look under application or system? I don't see
anything pertaining to Fax under the "source" column in either the
application or system folder. I do see information, error & warnings under
the "type" column.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Here's one more possible solution:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Here's one more possible solution:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Jilljeanne]

Yes, that's correct but the console remains static. I have to close it then reopen it to see that my fax was sent successfully.
With the event viewer, do I look under application or system? I don't see anything pertaining to Fax under the "source" column in either the application or system folder. I do see information, error & warnings under the "type" column.

Jill

[Russ Valentine [MVP-Outlook]]

Then, unfortunately we have nothing to go on. We'd have to log a
transmission to see what's going on, and that' s a pretty labor intensive
task.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, that's correct but the console remains static. I have to close it
then reopen it to see that my fax was sent successfully.
> With the event viewer, do I look under application or system? I don't see
anything pertaining to Fax under the "source" column in either the
application or system folder. I do see information, error & warnings under
the "type" column.
>
> Jill

[Russ Valentine [MVP-Outlook]]

Here's one more possible solution:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Yes, I have SP1.
>
> Jill

[Jilljeanne]

Ok, thanks for your feedback Russ.

Jill

[Jilljeanne]

Ok, thanks for your feedback Russ.

Jill

[Jilljeanne]

Ok, thanks for your feedback Russ.

Jill

[Jilljeanne]

Ok, thanks for your feedback Russ.

Jill

[Jilljeanne]

Yes, I have SP1.

Jill

[Jilljeanne]

I also want to note that my fax monitor did not work from the very beginning. I purchased my computer close to 3 months ago from Dell so the problem is not from a program that I installed afterwards but rather from something that came installed on my compu
ter, I suppose.
Like I said in my previous posts, the fax monitor has only worked on two occasions, out of the blue. The most recent being the other day. Then just as mysteriously, it stopped working the next day when I started up my computer. Maybe (if and when) the next
time it decides to work or pop up I won't shut down my computer in the evening.

Jill

[Russ Valentine [MVP-Outlook]]

Let me know if it continues to work. I thought that was one of the causes we
had already identified.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ,
>
> I uninstalled McAfee's Privacy Service today as well as removing and
reinstalling "fax services" from the "add/remove components" in the control
panel (this I have done twice before to no avail as to getting the fax
monitor to work).
> In any event, lo & behold, my fax monitor is working today! I don't know
if removing Privacy Service or reinstalling fax services rectified this
problem.
> I'm almost afraid to turn off my computer tonight for fear that the fax
monitor won't work again when I start my computer tomorrow.
> I just wanted to keep you updated on this recent turn of events.
>
> Thanks,
> Jill

[Russ Valentine [MVP-Outlook]]

Here's the reference I posted before about a similar issue with Norton's
Internet Security:
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> I'll keep you posted.
>
> Thanks,
> Jill

[Jilljeanne]

Russ,

Just wanted to let you know that my fax monitor is working for 4 days in a row now after uninstalling McAfee's Privacy Service on 5/7. Had to of been the culprit all along.
Anyway, I now have a problem receving faxes. I get a "attempt to receive a fax has failed" & "an error occured while receiving a fax" messages. I have a Conexant D850 56K V.9x DFVc Modem on my computer after updating my driver. Prior to the driver update I
had a Conexant SmartHSFi V.9x 56K DF PCI Modem on my computer. I was unable to receive with either of these modems. At one time I did have BVRP's Fax Tools software installed when I was having problems with the fax monitor and I did receive a fax on one o
ccasion, had no problem. I was wondering is there some sort of adjustment or setting that I can make or change in order to recive faxes with Fax Console?

Thanks,
Jill

[Victor D.]

You might want to make sure the modem you are using is compatible
> with Windows XP if you haven't already. The list of modems certified by
Microsoft
> is at this site:
> http://www.microsoft.com/windows/catalog/default.aspx?



"Jilljeanne" > wrote in message
...
> Russ,
>
> Just wanted to let you know that my fax monitor is working for 4 days in a
row now after uninstalling McAfee's Privacy Service on 5/7. Had to of been
the culprit all along.
> Anyway, I now have a problem receving faxes. I get a "attempt to receive a
fax has failed" & "an error occured while receiving a fax" messages. I have
a Conexant D850 56K V.9x DFVc Modem on my computer after updating my driver.
Prior to the driver update I had a Conexant SmartHSFi V.9x 56K DF PCI Modem
on my computer. I was unable to receive with either of these modems. At one
time I did have BVRP's Fax Tools software installed when I was having
problems with the fax monitor and I did receive a fax on one occasion, had
no problem. I was wondering is there some sort of adjustment or setting that
I can make or change in order to recive faxes with Fax Console?
>
> Thanks,
> Jill

[Russ Valentine [MVP-Outlook]]

This will be a tough one to solve. Windows XP Fax is very intolerant of many
modems and will throw this error message with modems not on the Windows XP
HCL list (and even some that are). So Victor's suggestion is spot on.
If your modem is on the HCL list, then the problem is most likely from
setting the other fax program wrote to the modem and did not relinquish.
Windows XP Fax does not work well when other fax software has been
installed.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" > wrote in message
...
> Russ,
>
> Just wanted to let you know that my fax monitor is working for 4 days in a
row now after uninstalling McAfee's Privacy Service on 5/7. Had to of been
the culprit all along.
> Anyway, I now have a problem receving faxes. I get a "attempt to receive a
fax has failed" & "an error occured while receiving a fax" messages. I have
a Conexant D850 56K V.9x DFVc Modem on my computer after updating my driver.
Prior to the driver update I had a Conexant SmartHSFi V.9x 56K DF PCI Modem
on my computer. I was unable to receive with either of these modems. At one
time I did have BVRP's Fax Tools software installed when I was having
problems with the fax monitor and I did receive a fax on one occasion, had
no problem. I was wondering is there some sort of adjustment or setting that
I can make or change in order to recive faxes with Fax Console?
>
> Thanks,
> Jill

[Jilljeanne]

Thank you Victor & Russ. Sorry I haven't posted sooner but yes my modem is on the HCL list. I wanted to let you know that my problem is now fixed! I had a defective modem. I connect to the internet with DSL so I was not aware that my modem was defective. (
Makes me wonder when I updated my modem driver a couple of months ago if that caused my modem to become defective) Anyway, Dell sent me a replacement modem last week. I can now receive faxes with no problem. My fax monitor is still working too, ever since
I uninstalled McAfee's Privacy Service.
Thanks for all of your help.

Take care,
Jill

[Victor D.]

No sweat!

"Jilljeanne" > wrote in message
...
> Thank you Victor & Russ. Sorry I haven't posted sooner but yes my modem is
on the HCL list. I wanted to let you know that my problem is now fixed! I
had a defective modem. I connect to the internet with DSL so I was not aware
that my modem was defective. (Makes me wonder when I updated my modem driver
a couple of months ago if that caused my modem to become defective) Anyway,
Dell sent me a replacement modem last week. I can now receive faxes with no
problem. My fax monitor is still working too, ever since I uninstalled
McAfee's Privacy Service.
> Thanks for all of your help.
>
> Take care,
> Jill