USB ports don't detect new devices after scratch load of XP

[Jim Trawick]

I recently cleaned the drive and loaded XP Pro from
scratch (previously installed W2K Pro), and immediately
installed SP1a from the MSDN DVD, and went through
literally ALL the online updates (which claim to be SP2
HotFixes). All of the install was done with no USB
devices connected, and the device manager shows all of
the VIA USB hubs and host controllers operating properly.
The USB ports no longer detect new devices (a Casio
camera and a Logitech QuickCam used in software I'm
developing). In Microsoft Knowledge Base Article -
314634, "Windows XP Does Not Detect Your New USB Device",
the two .sys files are exactly the right version, but the
registry key it says to add a value
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
Usb", doesn't exist. There is a usbehci key, a usbuhci
key and a usbhub key under
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es, and
a USB key under
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
that's all. Being reluctant to trash my registry, I
haven't tried adding the value to any of these other
keys. It worked fine under W2K. What key is KB Article
314634 supposed to reference? Does it have anything to do
with my problem?

[Rick \Nutcase\ Rogers]

Hi Jim,

If the key doesn't exist, create it by clicking on the "services" key, =
then click edit/new/key and call it "usb". Then click on it, and create =
the described entries (edit/new/string value). Did you obtain the needed =
hotfix as well?

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jim Trawick" > wrote in message =
...
> I recently cleaned the drive and loaded XP Pro from=20
> scratch (previously installed W2K Pro), and immediately=20
> installed SP1a from the MSDN DVD, and went through=20
> literally ALL the online updates (which claim to be SP2=20
> HotFixes). All of the install was done with no USB=20
> devices connected, and the device manager shows all of=20
> the VIA USB hubs and host controllers operating properly.=20
> The USB ports no longer detect new devices (a Casio=20
> camera and a Logitech QuickCam used in software I'm=20
> developing). In Microsoft Knowledge Base Article -=20
> 314634, "Windows XP Does Not Detect Your New USB Device",=20
> the two .sys files are exactly the right version, but the=20
> registry key it says to add a value=20
> to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
> Usb", doesn't exist. There is a usbehci key, a usbuhci=20
> key and a usbhub key under=20
> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es, and=20
> a USB key under=20
> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but=20
> that's all. Being reluctant to trash my registry, I=20
> haven't tried adding the value to any of these other=20
> keys. It worked fine under W2K. What key is KB Article=20
> 314634 supposed to reference? Does it have anything to do=20
> with my problem?

[Jim Trawick]

KB Article 314634 indicates that the hotfix is part of
service pack 1, which is installed (1a, actually), and
results in version 5.1.2600.26 of Usbhub.sys (52,736
bytes) and version 5.1.2600.26 of Usbport.sys (130,688
bytes), both of which are correct in SYSTEM32, and no
different versions of those two files exist on the hard
drive. I can't find any other reference to a specific
hotfix. Do I need anything else?

The fact that I was supposed to only edit an existing
key, not create a new one, makes me concerned that either
the KB article is incorrect and I'm supposed to edit
something else, or something isn't installed right.

>-----Original Message-----
>Hi Jim,
>
>If the key doesn't exist, create it by clicking on
the "services" key, then click edit/new/key and call
it "usb". Then click on it, and create the described
entries (edit/new/string value). Did you obtain the
needed hotfix as well?
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Jim Trawick" > wrote in message
...
>> I recently cleaned the drive and loaded XP Pro from
>> scratch (previously installed W2K Pro), and
immediately
>> installed SP1a from the MSDN DVD, and went through
>> literally ALL the online updates (which claim to be
SP2
>> HotFixes). All of the install was done with no USB
>> devices connected, and the device manager shows all of
>> the VIA USB hubs and host controllers operating
properly.
>> The USB ports no longer detect new devices (a Casio
>> camera and a Logitech QuickCam used in software I'm
>> developing). In Microsoft Knowledge Base Article -
>> 314634, "Windows XP Does Not Detect Your New USB
Device",
>> the two .sys files are exactly the right version, but
the
>> registry key it says to add a value
>>
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
>> Usb", doesn't exist. There is a usbehci key, a usbuhci
>> key and a usbhub key under
>> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
and
>> a USB key under
>> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
>> that's all. Being reluctant to trash my registry, I
>> haven't tried adding the value to any of these other
>> keys. It worked fine under W2K. What key is KB Article
>> 314634 supposed to reference? Does it have anything to
do
>> with my problem?
>.
>

[Ajit Mohan [MSFT]]

Hi Jim,
Please create the usb key in the registry as per community member. I am
providing you the steps to for creating the same.
1. Click Start -> Run, input "regedit" and click OK.

2. Locate the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es

3. Right-click Services, choose New -> Key, input "Usb".

4. Right-click this newly created "Usb" key, then choose New -> DWORD Value,
create the following value:



Value name: DisableSelectiveSuspend

Data type: REG_DWORD

Radix: Decimal

Value data: 1



5. Quit registry and restart the computer.

Thanks,
Ajit Mohan
Product Support Services
Microsoft Corporation
Get Secure! - <www.microsoft.com/security>
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
Content-Class: urn:content-classes:message
From: "Jim Trawick" >
Sender: "Jim Trawick" >
Subject: USB ports don't detect new devices after scratch load of XP
Date: Mon, 2 Jun 2003 19:56:21 -0700
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I recently cleaned the drive and loaded XP Pro from
scratch (previously installed W2K Pro), and immediately
installed SP1a from the MSDN DVD, and went through
literally ALL the online updates (which claim to be SP2
HotFixes). All of the install was done with no USB
devices connected, and the device manager shows all of
the VIA USB hubs and host controllers operating properly.
The USB ports no longer detect new devices (a Casio
camera and a Logitech QuickCam used in software I'm
developing). In Microsoft Knowledge Base Article -
314634, "Windows XP Does Not Detect Your New USB Device",
the two .sys files are exactly the right version, but the
registry key it says to add a value
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
Usb", doesn't exist. There is a usbehci key, a usbuhci
key and a usbhub key under
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es, and
a USB key under
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
that's all. Being reluctant to trash my registry, I
haven't tried adding the value to any of these other
keys. It worked fine under W2K. What key is KB Article
314634 supposed to reference? Does it have anything to do
with my problem?

[Jim Trawick]

Already did that, no joy. Still won't detect USB devices
when plugged in. Even tried a scanner and a joystick. USB
is enabled in the BIOS. Tried front-panel, back-panel and
motherboard USB jacks. Ghosted this guy, restored ghosted
W2K Pro, works. Back on XP Pro, dead. What have I not
tried?

>-----Original Message-----
>Hi Jim,
>Please create the usb key in the registry as per
community member. I am
>providing you the steps to for creating the same.
>1. Click Start -> Run, input "regedit" and click OK.
>
>2. Locate the following key:
>
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es
>
>3. Right-click Services, choose New -> Key, input "Usb".
>
>4. Right-click this newly created "Usb" key, then choose
New -> DWORD Value,
>create the following value:
>
>
>
>Value name: DisableSelectiveSuspend
>
>Data type: REG_DWORD
>
>Radix: Decimal
>
>Value data: 1
>
>
>
>5. Quit registry and restart the computer.
>
>Thanks,
>Ajit Mohan
>Product Support Services
>Microsoft Corporation
>Get Secure! - <www.microsoft.com/security>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>--------------------
>Content-Class: urn:content-classes:message
>From: "Jim Trawick" >
>Sender: "Jim Trawick" >
>Subject: USB ports don't detect new devices after
scratch load of XP
>Date: Mon, 2 Jun 2003 19:56:21 -0700
>Lines: 24
>Message-ID: >
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="iso-8859-1"
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microsoft.public.windowsxp.basics:103506
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>X-Tomcat-NG: microsoft.public.windowsxp.basics
>
>I recently cleaned the drive and loaded XP Pro from
>scratch (previously installed W2K Pro), and immediately
>installed SP1a from the MSDN DVD, and went through
>literally ALL the online updates (which claim to be SP2
>HotFixes). All of the install was done with no USB
>devices connected, and the device manager shows all of
>the VIA USB hubs and host controllers operating
properly.
>The USB ports no longer detect new devices (a Casio
>camera and a Logitech QuickCam used in software I'm
>developing). In Microsoft Knowledge Base Article -
>314634, "Windows XP Does Not Detect Your New USB
Device",
>the two .sys files are exactly the right version, but
the
>registry key it says to add a value
>to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es
\
>Usb", doesn't exist. There is a usbehci key, a usbuhci
>key and a usbhub key under
>HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
and
>a USB key under
>HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
>that's all. Being reluctant to trash my registry, I
>haven't tried adding the value to any of these other
>keys. It worked fine under W2K. What key is KB Article
>314634 supposed to reference? Does it have anything to
do
>with my problem?
>

[Graham]

"Jim Trawick" > wrote in message
...
> Already did that, no joy. Still won't detect USB devices
> when plugged in. Even tried a scanner and a joystick. USB
> is enabled in the BIOS. Tried front-panel, back-panel and
> motherboard USB jacks. Ghosted this guy, restored ghosted
> W2K Pro, works. Back on XP Pro, dead. What have I not
> tried?
>
> >-----Original Message-----
> >Hi Jim,
> >Please create the usb key in the registry as per
> community member. I am
> >providing you the steps to for creating the same.
> >1. Click Start -> Run, input "regedit" and click OK.
> >
> >2. Locate the following key:
> >
> >HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es
> >
> >3. Right-click Services, choose New -> Key, input "Usb".
> >
> >4. Right-click this newly created "Usb" key, then choose
> New -> DWORD Value,
> >create the following value:
> >
> >
> >
> >Value name: DisableSelectiveSuspend
> >
> >Data type: REG_DWORD
> >
> >Radix: Decimal
> >
> >Value data: 1
> >
> >
> >
> >5. Quit registry and restart the computer.
> >
> >Thanks,
> >Ajit Mohan
> >Product Support Services
> >Microsoft Corporation
> >Get Secure! - <www.microsoft.com/security>
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >--------------------
> >Content-Class: urn:content-classes:message
> >From: "Jim Trawick" >
> >Sender: "Jim Trawick" >
> >Subject: USB ports don't detect new devices after
> scratch load of XP
> >Date: Mon, 2 Jun 2003 19:56:21 -0700
> >Lines: 24
> >Message-ID: >
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="iso-8859-1"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >X-MIMEOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
> >Thread-Index: AcMpe7Zu7/9Edk/xT6udY0L8g11E6A==
> >Newsgroups: microsoft.public.windowsxp.basics
> >Path: cpmsftngxa06.phx.gbl
> >Xref: cpmsftngxa06.phx.gbl
> microsoft.public.windowsxp.basics:103506
> >NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
> >X-Tomcat-NG: microsoft.public.windowsxp.basics
> >
> >I recently cleaned the drive and loaded XP Pro from
> >scratch (previously installed W2K Pro), and immediately
> >installed SP1a from the MSDN DVD, and went through
> >literally ALL the online updates (which claim to be SP2
> >HotFixes). All of the install was done with no USB
> >devices connected, and the device manager shows all of
> >the VIA USB hubs and host controllers operating
> properly.
> >The USB ports no longer detect new devices (a Casio
> >camera and a Logitech QuickCam used in software I'm
> >developing). In Microsoft Knowledge Base Article -
> >314634, "Windows XP Does Not Detect Your New USB
> Device",
> >the two .sys files are exactly the right version, but
> the
> >registry key it says to add a value
> >to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es
> \
> >Usb", doesn't exist. There is a usbehci key, a usbuhci
> >key and a usbhub key under
> >HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
> and
> >a USB key under
> >HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
> >that's all. Being reluctant to trash my registry, I
> >haven't tried adding the value to any of these other
> >keys. It worked fine under W2K. What key is KB Article
> >314634 supposed to reference? Does it have anything to
> do
> >with my problem?
> >

I noticed after you said you re-installed Xp that you made no mention of the
motherboard drivers. Have you installed them?

[Jim Trawick]

I guess I didn't specifically say that I'd installed the
chipset drivers, but I did say that the device manager
shows all of the VIA USB hubs and host controllers
versioned and operating properly, which I had supposed
implied that. All of the VIA KT400 drivers have been
loaded, including the USB 2.0 drivers. 80% of the files
from that install have been replaced by subsequent XP SP1
updates.

>-----Original Message-----
>
>"Jim Trawick" > wrote in message
...
>> Already did that, no joy. Still won't detect USB
devices
>> when plugged in. Even tried a scanner and a joystick.
USB
>> is enabled in the BIOS. Tried front-panel, back-panel
and
>> motherboard USB jacks. Ghosted this guy, restored
ghosted
>> W2K Pro, works. Back on XP Pro, dead. What have I not
>> tried?
>>
>> >-----Original Message-----
>> >Hi Jim,
>> >Please create the usb key in the registry as per
>> community member. I am
>> >providing you the steps to for creating the same.
>> >1. Click Start -> Run, input "regedit" and click OK.
>> >
>> >2. Locate the following key:
>> >
>> >HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es
>> >
>> >3. Right-click Services, choose New -> Key,
input "Usb".
>> >
>> >4. Right-click this newly created "Usb" key, then
choose
>> New -> DWORD Value,
>> >create the following value:
>> >
>> >
>> >
>> >Value name: DisableSelectiveSuspend
>> >
>> >Data type: REG_DWORD
>> >
>> >Radix: Decimal
>> >
>> >Value data: 1
>> >
>> >
>> >
>> >5. Quit registry and restart the computer.
>> >
>> >Thanks,
>> >Ajit Mohan
>> >Product Support Services
>> >Microsoft Corporation
>> >Get Secure! - <www.microsoft.com/security>
>> >This posting is provided "AS IS" with no warranties,
and
>> confers no rights.
>> >--------------------
>> >Content-Class: urn:content-classes:message
>> >From: "Jim Trawick" >
>> >Sender: "Jim Trawick" >
>> >Subject: USB ports don't detect new devices after
>> scratch load of XP
>> >Date: Mon, 2 Jun 2003 19:56:21 -0700
>> >Lines: 24
>> >Message-ID: >
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="iso-8859-1"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >X-MIMEOLE: Produced By Microsoft MimeOLE
V5.50.4910.0300
>> >Thread-Index: AcMpe7Zu7/9Edk/xT6udY0L8g11E6A==
>> >Newsgroups: microsoft.public.windowsxp.basics
>> >Path: cpmsftngxa06.phx.gbl
>> >Xref: cpmsftngxa06.phx.gbl
>> microsoft.public.windowsxp.basics:103506
>> >NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
>> >X-Tomcat-NG: microsoft.public.windowsxp.basics
>> >
>> >I recently cleaned the drive and loaded XP Pro from
>> >scratch (previously installed W2K Pro), and
immediately
>> >installed SP1a from the MSDN DVD, and went through
>> >literally ALL the online updates (which claim to be
SP2
>> >HotFixes). All of the install was done with no USB
>> >devices connected, and the device manager shows all of
>> >the VIA USB hubs and host controllers operating
>> properly.
>> >The USB ports no longer detect new devices (a Casio
>> >camera and a Logitech QuickCam used in software I'm
>> >developing). In Microsoft Knowledge Base Article -
>> >314634, "Windows XP Does Not Detect Your New USB
>> Device",
>> >the two .sys files are exactly the right version, but
>> the
>> >registry key it says to add a value
>>
>to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es
>> \
>> >Usb", doesn't exist. There is a usbehci key, a usbuhci
>> >key and a usbhub key under
>> >HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
>> and
>> >a USB key under
>> >HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but
>> >that's all. Being reluctant to trash my registry, I
>> >haven't tried adding the value to any of these other
>> >keys. It worked fine under W2K. What key is KB Article
>> >314634 supposed to reference? Does it have anything to
>> do
>> >with my problem?
>> >
>
>I noticed after you said you re-installed Xp that you
made no mention of the
>motherboard drivers. Have you installed them?
>
>
>.
>

[Rick \Nutcase\ Rogers]

Hi Jim,

It's good to be concerned, however in this case you actually do need to =
create the new key. As long as you have the right version of those =
files, this is all you should need.

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jim Trawick" > wrote in message =
...
> KB Article 314634 indicates that the hotfix is part of=20
> service pack 1, which is installed (1a, actually), and=20
> results in version 5.1.2600.26 of Usbhub.sys (52,736=20
> bytes) and version 5.1.2600.26 of Usbport.sys (130,688=20
> bytes), both of which are correct in SYSTEM32, and no=20
> different versions of those two files exist on the hard=20
> drive. I can't find any other reference to a specific=20
> hotfix. Do I need anything else?
>=20
> The fact that I was supposed to only edit an existing=20
> key, not create a new one, makes me concerned that either=20
> the KB article is incorrect and I'm supposed to edit=20
> something else, or something isn't installed right.
>=20
> >-----Original Message-----
> >Hi Jim,
> >
> >If the key doesn't exist, create it by clicking on=20
> the "services" key, then click edit/new/key and call=20
> it "usb". Then click on it, and create the described=20
> entries (edit/new/string value). Did you obtain the=20
> needed hotfix as well?
> >
> >--=20
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Jim Trawick" > wrote in message=20
> ...
> >> I recently cleaned the drive and loaded XP Pro from=20
> >> scratch (previously installed W2K Pro), and=20
> immediately=20
> >> installed SP1a from the MSDN DVD, and went through=20
> >> literally ALL the online updates (which claim to be=20
> SP2=20
> >> HotFixes). All of the install was done with no USB=20
> >> devices connected, and the device manager shows all of=20
> >> the VIA USB hubs and host controllers operating=20
> properly.=20
> >> The USB ports no longer detect new devices (a Casio=20
> >> camera and a Logitech QuickCam used in software I'm=20
> >> developing). In Microsoft Knowledge Base Article -=20
> >> 314634, "Windows XP Does Not Detect Your New USB=20
> Device",=20
> >> the two .sys files are exactly the right version, but=20
> the=20
> >> registry key it says to add a value=20
> >>=20
> to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
> >> Usb", doesn't exist. There is a usbehci key, a usbuhci=20
> >> key and a usbhub key under=20
> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,=20
> and=20
> >> a USB key under=20
> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum, but=20
> >> that's all. Being reluctant to trash my registry, I=20
> >> haven't tried adding the value to any of these other=20
> >> keys. It worked fine under W2K. What key is KB Article=20
> >> 314634 supposed to reference? Does it have anything to=20
> do=20
> >> with my problem?
> >.
> >

[Jim Trawick]

I appreciate your attempts to calm my fears, Rick, but it
doesn't appear to do anything. I've even tried other
devices (a CH joystick and an HP scanner), no joy. I
Ghosted the drive (after I created the Usb key and set
the DisableSelectiveSuspend value to 1), to save it,
restored my Ghost of W2K, and the ports work, so it
doesn't seem to be hardware or BIOS. Restored this XP
Ghost, restored the problem, as well. This should be
simple, but it's got me really frustrated.

>-----Original Message-----
>Hi Jim,
>
>It's good to be concerned, however in this case you
actually do need to create the new key. As long as you
have the right version of those files, this is all you
should need.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Jim Trawick" > wrote in message
...
>> KB Article 314634 indicates that the hotfix is part of
>> service pack 1, which is installed (1a, actually), and
>> results in version 5.1.2600.26 of Usbhub.sys (52,736
>> bytes) and version 5.1.2600.26 of Usbport.sys (130,688
>> bytes), both of which are correct in SYSTEM32, and no
>> different versions of those two files exist on the
hard
>> drive. I can't find any other reference to a specific
>> hotfix. Do I need anything else?
>>
>> The fact that I was supposed to only edit an existing
>> key, not create a new one, makes me concerned that
either
>> the KB article is incorrect and I'm supposed to edit
>> something else, or something isn't installed right.
>>
>> >-----Original Message-----
>> >Hi Jim,
>> >
>> >If the key doesn't exist, create it by clicking on
>> the "services" key, then click edit/new/key and call
>> it "usb". Then click on it, and create the described
>> entries (edit/new/string value). Did you obtain the
>> needed hotfix as well?
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Jim Trawick" > wrote in message
>> ...
>> >> I recently cleaned the drive and loaded XP Pro from
>> >> scratch (previously installed W2K Pro), and
>> immediately
>> >> installed SP1a from the MSDN DVD, and went through
>> >> literally ALL the online updates (which claim to be
>> SP2
>> >> HotFixes). All of the install was done with no USB
>> >> devices connected, and the device manager shows all
of
>> >> the VIA USB hubs and host controllers operating
>> properly.
>> >> The USB ports no longer detect new devices (a Casio
>> >> camera and a Logitech QuickCam used in software I'm
>> >> developing). In Microsoft Knowledge Base Article -
>> >> 314634, "Windows XP Does Not Detect Your New USB
>> Device",
>> >> the two .sys files are exactly the right version,
but
>> the
>> >> registry key it says to add a value
>> >>
>>
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
>> >> Usb", doesn't exist. There is a usbehci key, a
usbuhci
>> >> key and a usbhub key under
>> >>
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
>> and
>> >> a USB key under
>> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,
but
>> >> that's all. Being reluctant to trash my registry, I
>> >> haven't tried adding the value to any of these
other
>> >> keys. It worked fine under W2K. What key is KB
Article
>> >> 314634 supposed to reference? Does it have anything
to
>> do
>> >> with my problem?
>> >.
>> >
>.
>

[Rick \Nutcase\ Rogers]

Hi Jim,

Just to backtrack a bit, did you check the system BIOS to ensure that =
the USB ports were enabled?

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jim Trawick" > wrote in message =
...
> I appreciate your attempts to calm my fears, Rick, but it=20
> doesn't appear to do anything. I've even tried other=20
> devices (a CH joystick and an HP scanner), no joy. I=20
> Ghosted the drive (after I created the Usb key and set=20
> the DisableSelectiveSuspend value to 1), to save it,=20
> restored my Ghost of W2K, and the ports work, so it=20
> doesn't seem to be hardware or BIOS. Restored this XP=20
> Ghost, restored the problem, as well. This should be=20
> simple, but it's got me really frustrated.
>=20
> >-----Original Message-----
> >Hi Jim,
> >
> >It's good to be concerned, however in this case you=20
> actually do need to create the new key. As long as you=20
> have the right version of those files, this is all you=20
> should need.
> >
> >--=20
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Jim Trawick" > wrote in message=20
> ...
> >> KB Article 314634 indicates that the hotfix is part of=20
> >> service pack 1, which is installed (1a, actually), and=20
> >> results in version 5.1.2600.26 of Usbhub.sys (52,736=20
> >> bytes) and version 5.1.2600.26 of Usbport.sys (130,688=20
> >> bytes), both of which are correct in SYSTEM32, and no=20
> >> different versions of those two files exist on the=20
> hard=20
> >> drive. I can't find any other reference to a specific=20
> >> hotfix. Do I need anything else?
> >>=20
> >> The fact that I was supposed to only edit an existing=20
> >> key, not create a new one, makes me concerned that=20
> either=20
> >> the KB article is incorrect and I'm supposed to edit=20
> >> something else, or something isn't installed right.
> >>=20
> >> >-----Original Message-----
> >> >Hi Jim,
> >> >
> >> >If the key doesn't exist, create it by clicking on=20
> >> the "services" key, then click edit/new/key and call=20
> >> it "usb". Then click on it, and create the described=20
> >> entries (edit/new/string value). Did you obtain the=20
> >> needed hotfix as well?
> >> >
> >> >--=20
> >> >Best of Luck,
> >> >
> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >http://mvp.support.microsoft.com/
> >> >Associate Expert - WinXP - Expert Zone
> >> >www.microsoft.com/windowsxp/expertzone
> >> >Win98 Help - www.rickrogers.org
> >> >
> >> >"Jim Trawick" > wrote in message=20
> >> ...
> >> >> I recently cleaned the drive and loaded XP Pro from=20
> >> >> scratch (previously installed W2K Pro), and=20
> >> immediately=20
> >> >> installed SP1a from the MSDN DVD, and went through=20
> >> >> literally ALL the online updates (which claim to be=20
> >> SP2=20
> >> >> HotFixes). All of the install was done with no USB=20
> >> >> devices connected, and the device manager shows all=20
> of=20
> >> >> the VIA USB hubs and host controllers operating=20
> >> properly.=20
> >> >> The USB ports no longer detect new devices (a Casio=20
> >> >> camera and a Logitech QuickCam used in software I'm=20
> >> >> developing). In Microsoft Knowledge Base Article -=20
> >> >> 314634, "Windows XP Does Not Detect Your New USB=20
> >> Device",=20
> >> >> the two .sys files are exactly the right version,=20
> but=20
> >> the=20
> >> >> registry key it says to add a value=20
> >> >>=20
> >>=20
> to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
> >> >> Usb", doesn't exist. There is a usbehci key, a=20
> usbuhci=20
> >> >> key and a usbhub key under=20
> >> >>=20
> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,=20
> >> and=20
> >> >> a USB key under=20
> >> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,= 20
> but=20
> >> >> that's all. Being reluctant to trash my registry, I=20
> >> >> haven't tried adding the value to any of these=20
> other=20
> >> >> keys. It worked fine under W2K. What key is KB=20
> Article=20
> >> >> 314634 supposed to reference? Does it have anything=20
> to=20
> >> do=20
> >> >> with my problem?
> >> >.
> >> >
> >.
> >

[Jim Trawick]

Did indeed, first thing I checked (bit me once on a
scanner problem many moons ago). This A7V8X has 6
separate USB ports, but the Award BIOS only has two flags
for USB, Legacy Support (AUTO) and USB Function
(Enabled). It also runs the ports under W2K, which I
recently restored as a test (did I mention that I really
like Ghost?).

>-----Original Message-----
>Hi Jim,
>
>Just to backtrack a bit, did you check the system BIOS
to ensure that the USB ports were enabled?
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Jim Trawick" > wrote in message
...
>> I appreciate your attempts to calm my fears, Rick, but
it
>> doesn't appear to do anything. I've even tried other
>> devices (a CH joystick and an HP scanner), no joy. I
>> Ghosted the drive (after I created the Usb key and set
>> the DisableSelectiveSuspend value to 1), to save it,
>> restored my Ghost of W2K, and the ports work, so it
>> doesn't seem to be hardware or BIOS. Restored this XP
>> Ghost, restored the problem, as well. This should be
>> simple, but it's got me really frustrated.
>>
>> >-----Original Message-----
>> >Hi Jim,
>> >
>> >It's good to be concerned, however in this case you
>> actually do need to create the new key. As long as you
>> have the right version of those files, this is all you
>> should need.
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Jim Trawick" > wrote in message
>> ...
>> >> KB Article 314634 indicates that the hotfix is part
of
>> >> service pack 1, which is installed (1a, actually),
and
>> >> results in version 5.1.2600.26 of Usbhub.sys
(52,736
>> >> bytes) and version 5.1.2600.26 of Usbport.sys
(130,688
>> >> bytes), both of which are correct in SYSTEM32, and
no
>> >> different versions of those two files exist on the
>> hard
>> >> drive. I can't find any other reference to a
specific
>> >> hotfix. Do I need anything else?
>> >>
>> >> The fact that I was supposed to only edit an
existing
>> >> key, not create a new one, makes me concerned that
>> either
>> >> the KB article is incorrect and I'm supposed to
edit
>> >> something else, or something isn't installed right.
>> >>
>> >> >-----Original Message-----
>> >> >Hi Jim,
>> >> >
>> >> >If the key doesn't exist, create it by clicking on
>> >> the "services" key, then click edit/new/key and
call
>> >> it "usb". Then click on it, and create the
described
>> >> entries (edit/new/string value). Did you obtain the
>> >> needed hotfix as well?
>> >> >
>> >> >--
>> >> >Best of Luck,
>> >> >
>> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >http://mvp.support.microsoft.com/
>> >> >Associate Expert - WinXP - Expert Zone
>> >> >www.microsoft.com/windowsxp/expertzone
>> >> >Win98 Help - www.rickrogers.org
>> >> >
>> >> >"Jim Trawick" > wrote in
message
>> >> ...
>> >> >> I recently cleaned the drive and loaded XP Pro
from
>> >> >> scratch (previously installed W2K Pro), and
>> >> immediately
>> >> >> installed SP1a from the MSDN DVD, and went
through
>> >> >> literally ALL the online updates (which claim to
be
>> >> SP2
>> >> >> HotFixes). All of the install was done with no
USB
>> >> >> devices connected, and the device manager shows
all
>> of
>> >> >> the VIA USB hubs and host controllers operating
>> >> properly.
>> >> >> The USB ports no longer detect new devices (a
Casio
>> >> >> camera and a Logitech QuickCam used in software
I'm
>> >> >> developing). In Microsoft Knowledge Base
Article -
>> >> >> 314634, "Windows XP Does Not Detect Your New USB
>> >> Device",
>> >> >> the two .sys files are exactly the right
version,
>> but
>> >> the
>> >> >> registry key it says to add a value
>> >> >>
>> >>
>>
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
>> >> >> Usb", doesn't exist. There is a usbehci key, a
>> usbuhci
>> >> >> key and a usbhub key under
>> >> >>
>> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
>> >> and
>> >> >> a USB key under
>> >> >>
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,
>> but
>> >> >> that's all. Being reluctant to trash my
registry, I
>> >> >> haven't tried adding the value to any of these
>> other
>> >> >> keys. It worked fine under W2K. What key is KB
>> Article
>> >> >> 314634 supposed to reference? Does it have
anything
>> to
>> >> do
>> >> >> with my problem?
>> >> >.
>> >> >
>> >.
>> >
>.
>

[Rick \Nutcase\ Rogers]

Hi Jim,

Well, to be honest, I don't really have any further answers. Have you =
used the latest BIOS update on the board? There is one dated 5/14/03 at =
the asus site. Other than that, I cannot see anything further that you =
may have missed.

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jim Trawick" > wrote in message =
...
> Did indeed, first thing I checked (bit me once on a=20
> scanner problem many moons ago). This A7V8X has 6=20
> separate USB ports, but the Award BIOS only has two flags=20
> for USB, Legacy Support (AUTO) and USB Function=20
> (Enabled). It also runs the ports under W2K, which I=20
> recently restored as a test (did I mention that I really=20
> like Ghost?).
>=20
> >-----Original Message-----
> >Hi Jim,
> >
> >Just to backtrack a bit, did you check the system BIOS=20
> to ensure that the USB ports were enabled?
> >
> >--=20
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Jim Trawick" > wrote in message=20
> ...
> >> I appreciate your attempts to calm my fears, Rick, but=20
> it=20
> >> doesn't appear to do anything. I've even tried other=20
> >> devices (a CH joystick and an HP scanner), no joy. I=20
> >> Ghosted the drive (after I created the Usb key and set=20
> >> the DisableSelectiveSuspend value to 1), to save it,=20
> >> restored my Ghost of W2K, and the ports work, so it=20
> >> doesn't seem to be hardware or BIOS. Restored this XP=20
> >> Ghost, restored the problem, as well. This should be=20
> >> simple, but it's got me really frustrated.
> >>=20
> >> >-----Original Message-----
> >> >Hi Jim,
> >> >
> >> >It's good to be concerned, however in this case you=20
> >> actually do need to create the new key. As long as you=20
> >> have the right version of those files, this is all you=20
> >> should need.
> >> >
> >> >--=20
> >> >Best of Luck,
> >> >
> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >http://mvp.support.microsoft.com/
> >> >Associate Expert - WinXP - Expert Zone
> >> >www.microsoft.com/windowsxp/expertzone
> >> >Win98 Help - www.rickrogers.org
> >> >
> >> >"Jim Trawick" > wrote in message=20
> >> ...
> >> >> KB Article 314634 indicates that the hotfix is part=20
> of=20
> >> >> service pack 1, which is installed (1a, actually),=20
> and=20
> >> >> results in version 5.1.2600.26 of Usbhub.sys=20
> (52,736=20
> >> >> bytes) and version 5.1.2600.26 of Usbport.sys=20
> (130,688=20
> >> >> bytes), both of which are correct in SYSTEM32, and=20
> no=20
> >> >> different versions of those two files exist on the=20
> >> hard=20
> >> >> drive. I can't find any other reference to a=20
> specific=20
> >> >> hotfix. Do I need anything else?
> >> >>=20
> >> >> The fact that I was supposed to only edit an=20
> existing=20
> >> >> key, not create a new one, makes me concerned that=20
> >> either=20
> >> >> the KB article is incorrect and I'm supposed to=20
> edit=20
> >> >> something else, or something isn't installed right.
> >> >>=20
> >> >> >-----Original Message-----
> >> >> >Hi Jim,
> >> >> >
> >> >> >If the key doesn't exist, create it by clicking on=20
> >> >> the "services" key, then click edit/new/key and=20
> call=20
> >> >> it "usb". Then click on it, and create the=20
> described=20
> >> >> entries (edit/new/string value). Did you obtain the=20
> >> >> needed hotfix as well?
> >> >> >
> >> >> >--=20
> >> >> >Best of Luck,
> >> >> >
> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >> >http://mvp.support.microsoft.com/
> >> >> >Associate Expert - WinXP - Expert Zone
> >> >> >www.microsoft.com/windowsxp/expertzone
> >> >> >Win98 Help - www.rickrogers.org
> >> >> >
> >> >> >"Jim Trawick" > wrote in=20
> message=20
> >> >> ...
> >> >> >> I recently cleaned the drive and loaded XP Pro=20
> from=20
> >> >> >> scratch (previously installed W2K Pro), and=20
> >> >> immediately=20
> >> >> >> installed SP1a from the MSDN DVD, and went=20
> through=20
> >> >> >> literally ALL the online updates (which claim to=20
> be=20
> >> >> SP2=20
> >> >> >> HotFixes). All of the install was done with no=20
> USB=20
> >> >> >> devices connected, and the device manager shows=20
> all=20
> >> of=20
> >> >> >> the VIA USB hubs and host controllers operating=20
> >> >> properly.=20
> >> >> >> The USB ports no longer detect new devices (a=20
> Casio=20
> >> >> >> camera and a Logitech QuickCam used in software=20
> I'm=20
> >> >> >> developing). In Microsoft Knowledge Base=20
> Article -=20
> >> >> >> 314634, "Windows XP Does Not Detect Your New USB=20
> >> >> Device",=20
> >> >> >> the two .sys files are exactly the right=20
> version,=20
> >> but=20
> >> >> the=20
> >> >> >> registry key it says to add a value=20
> >> >> >>=20
> >> >>=20
> >>=20
> to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
> >> >> >> Usb", doesn't exist. There is a usbehci key, a=20
> >> usbuhci=20
> >> >> >> key and a usbhub key under=20
> >> >> >>=20
> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,=20
> >> >> and=20
> >> >> >> a USB key under=20
> >> >> >>=20
> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,= 20
> >> but=20
> >> >> >> that's all. Being reluctant to trash my=20
> registry, I=20
> >> >> >> haven't tried adding the value to any of these=20
> >> other=20
> >> >> >> keys. It worked fine under W2K. What key is KB=20
> >> Article=20
> >> >> >> 314634 supposed to reference? Does it have=20
> anything=20
> >> to=20
> >> >> do=20
> >> >> >> with my problem?
> >> >> >.
> >> >> >
> >> >.
> >> >
> >.
> >

[Jim Trawick]

Many thanks for you valiant efforts. Casio (one of the
cameras that first evidenced the problem) indicates that
they've discovered a problem with their USB drivers WRT
Media Player 9, which I updated with the rest of the XP
stuff. They indicate that their fix "might take some
time", and recommend uninstalling MP9. Might be something
similar, here. I'm going to go back to a scratch load,
bring it up just to SP1a, without MP9 or any other post-
1a updates, and see if I can get it to play.

Again, many thanks.

>-----Original Message-----
>Hi Jim,
>
>Well, to be honest, I don't really have any further
answers. Have you used the latest BIOS update on the
board? There is one dated 5/14/03 at the asus site. Other
than that, I cannot see anything further that you may
have missed.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Jim Trawick" > wrote in message
...
>> Did indeed, first thing I checked (bit me once on a
>> scanner problem many moons ago). This A7V8X has 6
>> separate USB ports, but the Award BIOS only has two
flags
>> for USB, Legacy Support (AUTO) and USB Function
>> (Enabled). It also runs the ports under W2K, which I
>> recently restored as a test (did I mention that I
really
>> like Ghost?).
>>
>> >-----Original Message-----
>> >Hi Jim,
>> >
>> >Just to backtrack a bit, did you check the system
BIOS
>> to ensure that the USB ports were enabled?
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Jim Trawick" > wrote in message
>> ...
>> >> I appreciate your attempts to calm my fears, Rick,
but
>> it
>> >> doesn't appear to do anything. I've even tried
other
>> >> devices (a CH joystick and an HP scanner), no joy.
I
>> >> Ghosted the drive (after I created the Usb key and
set
>> >> the DisableSelectiveSuspend value to 1), to save
it,
>> >> restored my Ghost of W2K, and the ports work, so it
>> >> doesn't seem to be hardware or BIOS. Restored this
XP
>> >> Ghost, restored the problem, as well. This should
be
>> >> simple, but it's got me really frustrated.
>> >>
>> >> >-----Original Message-----
>> >> >Hi Jim,
>> >> >
>> >> >It's good to be concerned, however in this case
you
>> >> actually do need to create the new key. As long as
you
>> >> have the right version of those files, this is all
you
>> >> should need.
>> >> >
>> >> >--
>> >> >Best of Luck,
>> >> >
>> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >http://mvp.support.microsoft.com/
>> >> >Associate Expert - WinXP - Expert Zone
>> >> >www.microsoft.com/windowsxp/expertzone
>> >> >Win98 Help - www.rickrogers.org
>> >> >
>> >> >"Jim Trawick" > wrote in
message
>> >> ...
>> >> >> KB Article 314634 indicates that the hotfix is
part
>> of
>> >> >> service pack 1, which is installed (1a,
actually),
>> and
>> >> >> results in version 5.1.2600.26 of Usbhub.sys
>> (52,736
>> >> >> bytes) and version 5.1.2600.26 of Usbport.sys
>> (130,688
>> >> >> bytes), both of which are correct in SYSTEM32,
and
>> no
>> >> >> different versions of those two files exist on
the
>> >> hard
>> >> >> drive. I can't find any other reference to a
>> specific
>> >> >> hotfix. Do I need anything else?
>> >> >>
>> >> >> The fact that I was supposed to only edit an
>> existing
>> >> >> key, not create a new one, makes me concerned
that
>> >> either
>> >> >> the KB article is incorrect and I'm supposed to
>> edit
>> >> >> something else, or something isn't installed
right.
>> >> >>
>> >> >> >-----Original Message-----
>> >> >> >Hi Jim,
>> >> >> >
>> >> >> >If the key doesn't exist, create it by clicking
on
>> >> >> the "services" key, then click edit/new/key and
>> call
>> >> >> it "usb". Then click on it, and create the
>> described
>> >> >> entries (edit/new/string value). Did you obtain
the
>> >> >> needed hotfix as well?
>> >> >> >
>> >> >> >--
>> >> >> >Best of Luck,
>> >> >> >
>> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >> >http://mvp.support.microsoft.com/
>> >> >> >Associate Expert - WinXP - Expert Zone
>> >> >> >www.microsoft.com/windowsxp/expertzone
>> >> >> >Win98 Help - www.rickrogers.org
>> >> >> >
>> >> >> >"Jim Trawick" > wrote in
>> message
>> >> >> ...
>> >> >> >> I recently cleaned the drive and loaded XP
Pro
>> from
>> >> >> >> scratch (previously installed W2K Pro), and
>> >> >> immediately
>> >> >> >> installed SP1a from the MSDN DVD, and went
>> through
>> >> >> >> literally ALL the online updates (which claim
to
>> be
>> >> >> SP2
>> >> >> >> HotFixes). All of the install was done with
no
>> USB
>> >> >> >> devices connected, and the device manager
shows
>> all
>> >> of
>> >> >> >> the VIA USB hubs and host controllers
operating
>> >> >> properly.
>> >> >> >> The USB ports no longer detect new devices (a
>> Casio
>> >> >> >> camera and a Logitech QuickCam used in
software
>> I'm
>> >> >> >> developing). In Microsoft Knowledge Base
>> Article -
>> >> >> >> 314634, "Windows XP Does Not Detect Your New
USB
>> >> >> Device",
>> >> >> >> the two .sys files are exactly the right
>> version,
>> >> but
>> >> >> the
>> >> >> >> registry key it says to add a value
>> >> >> >>
>> >> >>
>> >>
>>
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
>> >> >> >> Usb", doesn't exist. There is a usbehci key,
a
>> >> usbuhci
>> >> >> >> key and a usbhub key under
>> >> >> >>
>> >>
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
>> >> >> and
>> >> >> >> a USB key under
>> >> >> >>
>> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,
>> >> but
>> >> >> >> that's all. Being reluctant to trash my
>> registry, I
>> >> >> >> haven't tried adding the value to any of
these
>> >> other
>> >> >> >> keys. It worked fine under W2K. What key is
KB
>> >> Article
>> >> >> >> 314634 supposed to reference? Does it have
>> anything
>> >> to
>> >> >> do
>> >> >> >> with my problem?
>> >> >> >.
>> >> >> >
>> >> >.
>> >> >
>> >.
>> >
>.
>

[Rick \Nutcase\ Rogers]

Hi Jim,

Ok, please post back with the results of your findings - it may be of =
use to soemone else down the road if it works.

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jim Trawick" > wrote in message =
...
> Many thanks for you valiant efforts. Casio (one of the=20
> cameras that first evidenced the problem) indicates that=20
> they've discovered a problem with their USB drivers WRT=20
> Media Player 9, which I updated with the rest of the XP=20
> stuff. They indicate that their fix "might take some=20
> time", and recommend uninstalling MP9. Might be something=20
> similar, here. I'm going to go back to a scratch load,=20
> bring it up just to SP1a, without MP9 or any other post-
> 1a updates, and see if I can get it to play.
>=20
> Again, many thanks.
>=20
> >-----Original Message-----
> >Hi Jim,
> >
> >Well, to be honest, I don't really have any further=20
> answers. Have you used the latest BIOS update on the=20
> board? There is one dated 5/14/03 at the asus site. Other=20
> than that, I cannot see anything further that you may=20
> have missed.
> >
> >--=20
> >Best of Luck,
> >
> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >http://mvp.support.microsoft.com/
> >Associate Expert - WinXP - Expert Zone
> >www.microsoft.com/windowsxp/expertzone
> >Win98 Help - www.rickrogers.org
> >
> >"Jim Trawick" > wrote in message=20
> ...
> >> Did indeed, first thing I checked (bit me once on a=20
> >> scanner problem many moons ago). This A7V8X has 6=20
> >> separate USB ports, but the Award BIOS only has two=20
> flags=20
> >> for USB, Legacy Support (AUTO) and USB Function=20
> >> (Enabled). It also runs the ports under W2K, which I=20
> >> recently restored as a test (did I mention that I=20
> really=20
> >> like Ghost?).
> >>=20
> >> >-----Original Message-----
> >> >Hi Jim,
> >> >
> >> >Just to backtrack a bit, did you check the system=20
> BIOS=20
> >> to ensure that the USB ports were enabled?
> >> >
> >> >--=20
> >> >Best of Luck,
> >> >
> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >http://mvp.support.microsoft.com/
> >> >Associate Expert - WinXP - Expert Zone
> >> >www.microsoft.com/windowsxp/expertzone
> >> >Win98 Help - www.rickrogers.org
> >> >
> >> >"Jim Trawick" > wrote in message=20
> >> ...
> >> >> I appreciate your attempts to calm my fears, Rick,=20
> but=20
> >> it=20
> >> >> doesn't appear to do anything. I've even tried=20
> other=20
> >> >> devices (a CH joystick and an HP scanner), no joy.=20
> I=20
> >> >> Ghosted the drive (after I created the Usb key and=20
> set=20
> >> >> the DisableSelectiveSuspend value to 1), to save=20
> it,=20
> >> >> restored my Ghost of W2K, and the ports work, so it=20
> >> >> doesn't seem to be hardware or BIOS. Restored this=20
> XP=20
> >> >> Ghost, restored the problem, as well. This should=20
> be=20
> >> >> simple, but it's got me really frustrated.
> >> >>=20
> >> >> >-----Original Message-----
> >> >> >Hi Jim,
> >> >> >
> >> >> >It's good to be concerned, however in this case=20
> you=20
> >> >> actually do need to create the new key. As long as=20
> you=20
> >> >> have the right version of those files, this is all=20
> you=20
> >> >> should need.
> >> >> >
> >> >> >--=20
> >> >> >Best of Luck,
> >> >> >
> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >> >http://mvp.support.microsoft.com/
> >> >> >Associate Expert - WinXP - Expert Zone
> >> >> >www.microsoft.com/windowsxp/expertzone
> >> >> >Win98 Help - www.rickrogers.org
> >> >> >
> >> >> >"Jim Trawick" > wrote in=20
> message=20
> >> >> ...
> >> >> >> KB Article 314634 indicates that the hotfix is=20
> part=20
> >> of=20
> >> >> >> service pack 1, which is installed (1a,=20
> actually),=20
> >> and=20
> >> >> >> results in version 5.1.2600.26 of Usbhub.sys=20
> >> (52,736=20
> >> >> >> bytes) and version 5.1.2600.26 of Usbport.sys=20
> >> (130,688=20
> >> >> >> bytes), both of which are correct in SYSTEM32,=20
> and=20
> >> no=20
> >> >> >> different versions of those two files exist on=20
> the=20
> >> >> hard=20
> >> >> >> drive. I can't find any other reference to a=20
> >> specific=20
> >> >> >> hotfix. Do I need anything else?
> >> >> >>=20
> >> >> >> The fact that I was supposed to only edit an=20
> >> existing=20
> >> >> >> key, not create a new one, makes me concerned=20
> that=20
> >> >> either=20
> >> >> >> the KB article is incorrect and I'm supposed to=20
> >> edit=20
> >> >> >> something else, or something isn't installed=20
> right.
> >> >> >>=20
> >> >> >> >-----Original Message-----
> >> >> >> >Hi Jim,
> >> >> >> >
> >> >> >> >If the key doesn't exist, create it by clicking=20
> on=20
> >> >> >> the "services" key, then click edit/new/key and=20
> >> call=20
> >> >> >> it "usb". Then click on it, and create the=20
> >> described=20
> >> >> >> entries (edit/new/string value). Did you obtain=20
> the=20
> >> >> >> needed hotfix as well?
> >> >> >> >
> >> >> >> >--=20
> >> >> >> >Best of Luck,
> >> >> >> >
> >> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
> >> >> >> >http://mvp.support.microsoft.com/
> >> >> >> >Associate Expert - WinXP - Expert Zone
> >> >> >> >www.microsoft.com/windowsxp/expertzone
> >> >> >> >Win98 Help - www.rickrogers.org
> >> >> >> >
> >> >> >> >"Jim Trawick" > wrote in=20
> >> message=20
> >> >> >> ...
> >> >> >> >> I recently cleaned the drive and loaded XP=20
> Pro=20
> >> from=20
> >> >> >> >> scratch (previously installed W2K Pro), and=20
> >> >> >> immediately=20
> >> >> >> >> installed SP1a from the MSDN DVD, and went=20
> >> through=20
> >> >> >> >> literally ALL the online updates (which claim=20
> to=20
> >> be=20
> >> >> >> SP2=20
> >> >> >> >> HotFixes). All of the install was done with=20
> no=20
> >> USB=20
> >> >> >> >> devices connected, and the device manager=20
> shows=20
> >> all=20
> >> >> of=20
> >> >> >> >> the VIA USB hubs and host controllers=20
> operating=20
> >> >> >> properly.=20
> >> >> >> >> The USB ports no longer detect new devices (a=20
> >> Casio=20
> >> >> >> >> camera and a Logitech QuickCam used in=20
> software=20
> >> I'm=20
> >> >> >> >> developing). In Microsoft Knowledge Base=20
> >> Article -=20
> >> >> >> >> 314634, "Windows XP Does Not Detect Your New=20
> USB=20
> >> >> >> Device",=20
> >> >> >> >> the two .sys files are exactly the right=20
> >> version,=20
> >> >> but=20
> >> >> >> the=20
> >> >> >> >> registry key it says to add a value=20
> >> >> >> >>=20
> >> >> >>=20
> >> >>=20
> >>=20
> to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
> >> >> >> >> Usb", doesn't exist. There is a usbehci key,=20
> a=20
> >> >> usbuhci=20
> >> >> >> >> key and a usbhub key under=20
> >> >> >> >>=20
> >> >>=20
> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,=20
> >> >> >> and=20
> >> >> >> >> a USB key under=20
> >> >> >> >>=20
> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,= 20
> >> >> but=20
> >> >> >> >> that's all. Being reluctant to trash my=20
> >> registry, I=20
> >> >> >> >> haven't tried adding the value to any of=20
> these=20
> >> >> other=20
> >> >> >> >> keys. It worked fine under W2K. What key is=20
> KB=20
> >> >> Article=20
> >> >> >> >> 314634 supposed to reference? Does it have=20
> >> anything=20
> >> >> to=20
> >> >> >> do=20
> >> >> >> >> with my problem?
> >> >> >> >.
> >> >> >> >
> >> >> >.
> >> >> >
> >> >.
> >> >
> >.
> >

[Jim Trawick]

Before I got a chance to do the scratch load (OK, I
procrastinate when things are really painful) I tried
deleting all of the USB devices in the Device Manager,
powered down and rebooted (could probably just have
rebooted), allowing XP to reinstall them all (Many, Many
thanks to Chris Hecker for the tip). All devices are now
detected normally, and there is joy in Mudville tonight.

My guess is that XP or SP1a doesn't install something
correctly if the driver files are being loaded at the
same time (timing/dependency problem?). Don't know who to
approach with that.

>-----Original Message-----
>Hi Jim,
>
>Ok, please post back with the results of your findings -
it may be of use to soemone else down the road if it
works.
>
>--
>Best of Luck,
>
>Rick Rogers aka "Nutcase" MS-MVP - Win9x
>http://mvp.support.microsoft.com/
>Associate Expert - WinXP - Expert Zone
>www.microsoft.com/windowsxp/expertzone
>Win98 Help - www.rickrogers.org
>
>"Jim Trawick" > wrote in message
...
>> Many thanks for you valiant efforts. Casio (one of the
>> cameras that first evidenced the problem) indicates
that
>> they've discovered a problem with their USB drivers
WRT
>> Media Player 9, which I updated with the rest of the
XP
>> stuff. They indicate that their fix "might take some
>> time", and recommend uninstalling MP9. Might be
something
>> similar, here. I'm going to go back to a scratch load,
>> bring it up just to SP1a, without MP9 or any other
post-
>> 1a updates, and see if I can get it to play.
>>
>> Again, many thanks.
>>
>> >-----Original Message-----
>> >Hi Jim,
>> >
>> >Well, to be honest, I don't really have any further
>> answers. Have you used the latest BIOS update on the
>> board? There is one dated 5/14/03 at the asus site.
Other
>> than that, I cannot see anything further that you may
>> have missed.
>> >
>> >--
>> >Best of Luck,
>> >
>> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >http://mvp.support.microsoft.com/
>> >Associate Expert - WinXP - Expert Zone
>> >www.microsoft.com/windowsxp/expertzone
>> >Win98 Help - www.rickrogers.org
>> >
>> >"Jim Trawick" > wrote in message
>> ...
>> >> Did indeed, first thing I checked (bit me once on a
>> >> scanner problem many moons ago). This A7V8X has 6
>> >> separate USB ports, but the Award BIOS only has two
>> flags
>> >> for USB, Legacy Support (AUTO) and USB Function
>> >> (Enabled). It also runs the ports under W2K, which
I
>> >> recently restored as a test (did I mention that I
>> really
>> >> like Ghost?).
>> >>
>> >> >-----Original Message-----
>> >> >Hi Jim,
>> >> >
>> >> >Just to backtrack a bit, did you check the system
>> BIOS
>> >> to ensure that the USB ports were enabled?
>> >> >
>> >> >--
>> >> >Best of Luck,
>> >> >
>> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >http://mvp.support.microsoft.com/
>> >> >Associate Expert - WinXP - Expert Zone
>> >> >www.microsoft.com/windowsxp/expertzone
>> >> >Win98 Help - www.rickrogers.org
>> >> >
>> >> >"Jim Trawick" > wrote in
message
>> >> ...
>> >> >> I appreciate your attempts to calm my fears,
Rick,
>> but
>> >> it
>> >> >> doesn't appear to do anything. I've even tried
>> other
>> >> >> devices (a CH joystick and an HP scanner), no
joy.
>> I
>> >> >> Ghosted the drive (after I created the Usb key
and
>> set
>> >> >> the DisableSelectiveSuspend value to 1), to save
>> it,
>> >> >> restored my Ghost of W2K, and the ports work, so
it
>> >> >> doesn't seem to be hardware or BIOS. Restored
this
>> XP
>> >> >> Ghost, restored the problem, as well. This
should
>> be
>> >> >> simple, but it's got me really frustrated.
>> >> >>
>> >> >> >-----Original Message-----
>> >> >> >Hi Jim,
>> >> >> >
>> >> >> >It's good to be concerned, however in this case
>> you
>> >> >> actually do need to create the new key. As long
as
>> you
>> >> >> have the right version of those files, this is
all
>> you
>> >> >> should need.
>> >> >> >
>> >> >> >--
>> >> >> >Best of Luck,
>> >> >> >
>> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >> >http://mvp.support.microsoft.com/
>> >> >> >Associate Expert - WinXP - Expert Zone
>> >> >> >www.microsoft.com/windowsxp/expertzone
>> >> >> >Win98 Help - www.rickrogers.org
>> >> >> >
>> >> >> >"Jim Trawick" > wrote in
>> message
>> >> >> ...
>> >> >> >> KB Article 314634 indicates that the hotfix
is
>> part
>> >> of
>> >> >> >> service pack 1, which is installed (1a,
>> actually),
>> >> and
>> >> >> >> results in version 5.1.2600.26 of Usbhub.sys
>> >> (52,736
>> >> >> >> bytes) and version 5.1.2600.26 of Usbport.sys
>> >> (130,688
>> >> >> >> bytes), both of which are correct in
SYSTEM32,
>> and
>> >> no
>> >> >> >> different versions of those two files exist
on
>> the
>> >> >> hard
>> >> >> >> drive. I can't find any other reference to a
>> >> specific
>> >> >> >> hotfix. Do I need anything else?
>> >> >> >>
>> >> >> >> The fact that I was supposed to only edit an
>> >> existing
>> >> >> >> key, not create a new one, makes me concerned
>> that
>> >> >> either
>> >> >> >> the KB article is incorrect and I'm supposed
to
>> >> edit
>> >> >> >> something else, or something isn't installed
>> right.
>> >> >> >>
>> >> >> >> >-----Original Message-----
>> >> >> >> >Hi Jim,
>> >> >> >> >
>> >> >> >> >If the key doesn't exist, create it by
clicking
>> on
>> >> >> >> the "services" key, then click edit/new/key
and
>> >> call
>> >> >> >> it "usb". Then click on it, and create the
>> >> described
>> >> >> >> entries (edit/new/string value). Did you
obtain
>> the
>> >> >> >> needed hotfix as well?
>> >> >> >> >
>> >> >> >> >--
>> >> >> >> >Best of Luck,
>> >> >> >> >
>> >> >> >> >Rick Rogers aka "Nutcase" MS-MVP - Win9x
>> >> >> >> >http://mvp.support.microsoft.com/
>> >> >> >> >Associate Expert - WinXP - Expert Zone
>> >> >> >> >www.microsoft.com/windowsxp/expertzone
>> >> >> >> >Win98 Help - www.rickrogers.org
>> >> >> >> >
>> >> >> >> >"Jim Trawick" > wrote in
>> >> message
>> >> >> >> ...
>> >> >> >> >> I recently cleaned the drive and loaded XP
>> Pro
>> >> from
>> >> >> >> >> scratch (previously installed W2K Pro),
and
>> >> >> >> immediately
>> >> >> >> >> installed SP1a from the MSDN DVD, and went
>> >> through
>> >> >> >> >> literally ALL the online updates (which
claim
>> to
>> >> be
>> >> >> >> SP2
>> >> >> >> >> HotFixes). All of the install was done
with
>> no
>> >> USB
>> >> >> >> >> devices connected, and the device manager
>> shows
>> >> all
>> >> >> of
>> >> >> >> >> the VIA USB hubs and host controllers
>> operating
>> >> >> >> properly.
>> >> >> >> >> The USB ports no longer detect new devices
(a
>> >> Casio
>> >> >> >> >> camera and a Logitech QuickCam used in
>> software
>> >> I'm
>> >> >> >> >> developing). In Microsoft Knowledge Base
>> >> Article -
>> >> >> >> >> 314634, "Windows XP Does Not Detect Your
New
>> USB
>> >> >> >> Device",
>> >> >> >> >> the two .sys files are exactly the right
>> >> version,
>> >> >> but
>> >> >> >> the
>> >> >> >> >> registry key it says to add a value
>> >> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>>
to, "HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es\
>> >> >> >> >> Usb", doesn't exist. There is a usbehci
key,
>> a
>> >> >> usbuhci
>> >> >> >> >> key and a usbhub key under
>> >> >> >> >>
>> >> >>
>> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Servic es,
>> >> >> >> and
>> >> >> >> >> a USB key under
>> >> >> >> >>
>> >> HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Enum,
>> >> >> but
>> >> >> >> >> that's all. Being reluctant to trash my
>> >> registry, I
>> >> >> >> >> haven't tried adding the value to any of
>> these
>> >> >> other
>> >> >> >> >> keys. It worked fine under W2K. What key
is
>> KB
>> >> >> Article
>> >> >> >> >> 314634 supposed to reference? Does it have
>> >> anything
>> >> >> to
>> >> >> >> do
>> >> >> >> >> with my problem?
>> >> >> >> >.
>> >> >> >> >
>> >> >> >.
>> >> >> >
>> >> >.
>> >> >
>> >.
>> >
>.
>