annoying activsurf!!

[Christine]

Our pc is a family pc it is used by 4 users. 2 have
administrator rights the other 2 are basic user
accounts. On the basic user accounts there is an
annoying procedure that happens on their start up page.
A programme called activsurf pops up and you have to go
through the process of fully opening it to close it
down. We choose the option (check box) of 'don't show
this at next start up' (or words similar to this effect)
but this has no effect. It cannot be removed in the
add/remove programmes it is not listed. It is located in
C documentsettings/allusers/startmenu/programmes/internet
& communication. A search of all files and folders shows
there is a folder in C/apps also. I have looked at start
up but cannot see it located in the list of items, so I
am unable to remove it. Any suggestions?

[Sir_George]

Christine,

Run Smart Restore (toolkit in the start menu programs I think). Click
Activsurf in the smart restore menu twice so that instead of a green tick it
shows a red cross next to it then click OK on the main smart restore window
and just follow the prompts.

--
Sir_George


"Christine" > wrote in message
...
> Our pc is a family pc it is used by 4 users. 2 have
> administrator rights the other 2 are basic user
> accounts. On the basic user accounts there is an
> annoying procedure that happens on their start up page.
> A programme called activsurf pops up and you have to go
> through the process of fully opening it to close it
> down. We choose the option (check box) of 'don't show
> this at next start up' (or words similar to this effect)
> but this has no effect. It cannot be removed in the
> add/remove programmes it is not listed. It is located in
> C documentsettings/allusers/startmenu/programmes/internet
> & communication. A search of all files and folders shows
> there is a folder in C/apps also. I have looked at start
> up but cannot see it located in the list of items, so I
> am unable to remove it. Any suggestions?

[Christine]

Thank you Sir George - your suggestion worked a treat!!

>-----Original Message-----
>Christine,
>
>Run Smart Restore (toolkit in the start menu programs I
think). Click
>Activsurf in the smart restore menu twice so that
instead of a green tick it
>shows a red cross next to it then click OK on the main
smart restore window
>and just follow the prompts.
>
>--
>Sir_George
>
>
>"Christine" > wrote in message
...
>> Our pc is a family pc it is used by 4 users. 2 have
>> administrator rights the other 2 are basic user
>> accounts. On the basic user accounts there is an
>> annoying procedure that happens on their start up page.
>> A programme called activsurf pops up and you have to go
>> through the process of fully opening it to close it
>> down. We choose the option (check box) of 'don't show
>> this at next start up' (or words similar to this
effect)
>> but this has no effect. It cannot be removed in the
>> add/remove programmes it is not listed. It is located
in
>> C
documentsettings/allusers/startmenu/programmes/internet
>> & communication. A search of all files and folders
shows
>> there is a folder in C/apps also. I have looked at
start
>> up but cannot see it located in the list of items, so I
>> am unable to remove it. Any suggestions?
>
>
>.
>

[Sir_George]

Christine,

You're welcome.

--
Sir_George


"Christine" > wrote in message
...
> Thank you Sir George - your suggestion worked a treat!!
>
> >-----Original Message-----
> >Christine,
> >
> >Run Smart Restore (toolkit in the start menu programs I
> think). Click
> >Activsurf in the smart restore menu twice so that
> instead of a green tick it
> >shows a red cross next to it then click OK on the main
> smart restore window
> >and just follow the prompts.
> >
> >--
> >Sir_George
> >
> >
> >"Christine" > wrote in message
> ...
> >> Our pc is a family pc it is used by 4 users. 2 have
> >> administrator rights the other 2 are basic user
> >> accounts. On the basic user accounts there is an
> >> annoying procedure that happens on their start up page.
> >> A programme called activsurf pops up and you have to go
> >> through the process of fully opening it to close it
> >> down. We choose the option (check box) of 'don't show
> >> this at next start up' (or words similar to this
> effect)
> >> but this has no effect. It cannot be removed in the
> >> add/remove programmes it is not listed. It is located
> in
> >> C
> documentsettings/allusers/startmenu/programmes/internet
> >> & communication. A search of all files and folders
> shows
> >> there is a folder in C/apps also. I have looked at
> start
> >> up but cannot see it located in the list of items, so I
> >> am unable to remove it. Any suggestions?
> >
> >
> >.
> >