Logitech QuickCam Messenger + WinXP SP1 = No internet!

[Jeff S]

I purchased a Logitech QuickCam Messenger, and am having trouble getting it
to work properly with my internet connection. After installing it, I can't
access the internet through this computer anymore. Here is my config:

AMD Athlon XP 1800+
MSI KT3 Ultra (VIA KT333 chipset)
512 MB PC2700 DDR RAM
Windows XP SP1
VIA Hyperion 4in1 v4.48
VIA USB Filter 1.1

I'm connected to the internet through a D-Link 604 router. After installing
the ImageStudio software, the internet stops working on this computer but
works fine on my two other systems that are hooked up to the same
router/connection. Restoring my computer to the original configuration using
WinXP System Restore fixes the internet, but then obviously the camera
drivers and software are gone, so I can't use the camera. I tried plugging
my computer directly into my DSL modem (bypassing the router), but it
doesn't seem to help. It tells me I'm connected through PPPoE, but then
nothing (IE. e-mail, MSN, etc.) will actually work. The camera itself works
when the drivers and software are installed, but what good is it when I
can't access the internet...

It works perfectly fine (internet and all) on my dad's computer, a Celeron
400 with an Intel chipset and WinXP SP1. Could it be some BIOS setting I
have that's messing it up, or something related to my VIA chipset? Any
suggestions?

Thanks

[Mike Mulligan]

What did Logitech's technical support say?

Mike Mulligan

"Jeff S" > wrote in message
.. .
> I purchased a Logitech QuickCam Messenger, and am having trouble getting
it
> to work properly with my internet connection. After installing it, I can't
> access the internet through this computer anymore. Here is my config:
>
> AMD Athlon XP 1800+
> MSI KT3 Ultra (VIA KT333 chipset)
> 512 MB PC2700 DDR RAM
> Windows XP SP1
> VIA Hyperion 4in1 v4.48
> VIA USB Filter 1.1
>
> I'm connected to the internet through a D-Link 604 router. After
installing
> the ImageStudio software, the internet stops working on this computer but
> works fine on my two other systems that are hooked up to the same
> router/connection. Restoring my computer to the original configuration
using
> WinXP System Restore fixes the internet, but then obviously the camera
> drivers and software are gone, so I can't use the camera. I tried plugging
> my computer directly into my DSL modem (bypassing the router), but it
> doesn't seem to help. It tells me I'm connected through PPPoE, but then
> nothing (IE. e-mail, MSN, etc.) will actually work. The camera itself
works
> when the drivers and software are installed, but what good is it when I
> can't access the internet...
>
> It works perfectly fine (internet and all) on my dad's computer, a Celeron
> 400 with an Intel chipset and WinXP SP1. Could it be some BIOS setting I
> have that's messing it up, or something related to my VIA chipset? Any
> suggestions?
>
> Thanks
>
>

[Jeff S]

I have a case number from them, but no reply yet. I was just wondering if
anyone here has had this problem and resolved it successfully...

"Mike Mulligan" > wrote in message
...
> What did Logitech's technical support say?
>
> Mike Mulligan
>
> "Jeff S" > wrote in message
> .. .
> > I purchased a Logitech QuickCam Messenger, and am having trouble getting
> it
> > to work properly with my internet connection. After installing it, I
can't
> > access the internet through this computer anymore. Here is my config:
> >
> > AMD Athlon XP 1800+
> > MSI KT3 Ultra (VIA KT333 chipset)
> > 512 MB PC2700 DDR RAM
> > Windows XP SP1
> > VIA Hyperion 4in1 v4.48
> > VIA USB Filter 1.1
> >
> > I'm connected to the internet through a D-Link 604 router. After
> installing
> > the ImageStudio software, the internet stops working on this computer
but
> > works fine on my two other systems that are hooked up to the same
> > router/connection. Restoring my computer to the original configuration
> using
> > WinXP System Restore fixes the internet, but then obviously the camera
> > drivers and software are gone, so I can't use the camera. I tried
plugging
> > my computer directly into my DSL modem (bypassing the router), but it
> > doesn't seem to help. It tells me I'm connected through PPPoE, but then
> > nothing (IE. e-mail, MSN, etc.) will actually work. The camera itself
> works
> > when the drivers and software are installed, but what good is it when I
> > can't access the internet...
> >
> > It works perfectly fine (internet and all) on my dad's computer, a
Celeron
> > 400 with an Intel chipset and WinXP SP1. Could it be some BIOS setting I
> > have that's messing it up, or something related to my VIA chipset? Any
> > suggestions?
> >
> > Thanks
> >
> >
>

[Jeff S]

I received a reply from them, and they told me to try with and without
Logitech Desktop Manager. Gives me the same problem either way. They
also told me to try uninstalling ImageStudio, but it doesn't seem to
fix the problem - I have to use System Restore.

"Jeff S" > wrote in message >...
> I have a case number from them, but no reply yet. I was just wondering if
> anyone here has had this problem and resolved it successfully...
>
> "Mike Mulligan" > wrote in message
> ...
> > What did Logitech's technical support say?
> >
> > Mike Mulligan
> >
> > "Jeff S" > wrote in message
> > .. .
> > > I purchased a Logitech QuickCam Messenger, and am having trouble getting
> it
> > > to work properly with my internet connection. After installing it, I
> can't
> > > access the internet through this computer anymore. Here is my config:
> > >
> > > AMD Athlon XP 1800+
> > > MSI KT3 Ultra (VIA KT333 chipset)
> > > 512 MB PC2700 DDR RAM
> > > Windows XP SP1
> > > VIA Hyperion 4in1 v4.48
> > > VIA USB Filter 1.1
> > >
> > > I'm connected to the internet through a D-Link 604 router. After
> installing
> > > the ImageStudio software, the internet stops working on this computer
> but
> > > works fine on my two other systems that are hooked up to the same
> > > router/connection. Restoring my computer to the original configuration
> using
> > > WinXP System Restore fixes the internet, but then obviously the camera
> > > drivers and software are gone, so I can't use the camera. I tried
> plugging
> > > my computer directly into my DSL modem (bypassing the router), but it
> > > doesn't seem to help. It tells me I'm connected through PPPoE, but then
> > > nothing (IE. e-mail, MSN, etc.) will actually work. The camera itself
> works
> > > when the drivers and software are installed, but what good is it when I
> > > can't access the internet...
> > >
> > > It works perfectly fine (internet and all) on my dad's computer, a
> Celeron
> > > 400 with an Intel chipset and WinXP SP1. Could it be some BIOS setting I
> > > have that's messing it up, or something related to my VIA chipset? Any
> > > suggestions?
> > >
> > > Thanks
> > >
> > >
> >

[Jeff S]

I tried installing the driver ONLY (off the CD), but the problem still comes
up. So it looks like a conflict with the driver itself rather than the
ImageStudio software. Looks like the WinXP has no built in drivers that will
work with this webcam, because it can't detect any...

I'm stumped as to how to proceed from here (other than returning this to the
store)....

"Jeff S" > wrote in message
om...
> I received a reply from them, and they told me to try with and without
> Logitech Desktop Manager. Gives me the same problem either way. They
> also told me to try uninstalling ImageStudio, but it doesn't seem to
> fix the problem - I have to use System Restore.
>
> "Jeff S" > wrote in message
>...
> > I have a case number from them, but no reply yet. I was just wondering
if
> > anyone here has had this problem and resolved it successfully...
> >
> > "Mike Mulligan" > wrote in message
> > ...
> > > What did Logitech's technical support say?
> > >
> > > Mike Mulligan
> > >
> > > "Jeff S" > wrote in message
> > > .. .
> > > > I purchased a Logitech QuickCam Messenger, and am having trouble
getting
> > it
> > > > to work properly with my internet connection. After installing it, I
> > can't
> > > > access the internet through this computer anymore. Here is my
config:
> > > >
> > > > AMD Athlon XP 1800+
> > > > MSI KT3 Ultra (VIA KT333 chipset)
> > > > 512 MB PC2700 DDR RAM
> > > > Windows XP SP1
> > > > VIA Hyperion 4in1 v4.48
> > > > VIA USB Filter 1.1
> > > >
> > > > I'm connected to the internet through a D-Link 604 router. After
> > installing
> > > > the ImageStudio software, the internet stops working on this
computer
> > but
> > > > works fine on my two other systems that are hooked up to the same
> > > > router/connection. Restoring my computer to the original
configuration
> > using
> > > > WinXP System Restore fixes the internet, but then obviously the
camera
> > > > drivers and software are gone, so I can't use the camera. I tried
> > plugging
> > > > my computer directly into my DSL modem (bypassing the router), but
it
> > > > doesn't seem to help. It tells me I'm connected through PPPoE, but
then
> > > > nothing (IE. e-mail, MSN, etc.) will actually work. The camera
itself
> > works
> > > > when the drivers and software are installed, but what good is it
when I
> > > > can't access the internet...
> > > >
> > > > It works perfectly fine (internet and all) on my dad's computer, a
> > Celeron
> > > > 400 with an Intel chipset and WinXP SP1. Could it be some BIOS
setting I
> > > > have that's messing it up, or something related to my VIA chipset?
Any
> > > > suggestions?
> > > >
> > > > Thanks
> > > >
> > > >
> > >