windows xp certificate of authenticity

[philip martis]

I have a customer that brought in his computer and it
needs to be reloaded. The problem is he brought in his
windows xp home cd but he cant find his certificate of
authenticity number. I know it is a legal copy because he
just bought the pc from us and we set it up for him. Also
i have already tried pulling the number off his pc but it
to far damaged I can't access anything on his pc. I have
searched the microsoft website but i cant find any phone
number that doesn't require a $35.00 fee. If anyone could
tell me how to get ahold of microsoft about this matter I
would greatly appreciate it.
Thanks,

Phil Martis

[S.Heenan]

"philip martis" > wrote in message
...
> I have a customer that brought in his computer and it
> needs to be reloaded. The problem is he brought in his
> windows xp home cd but he cant find his certificate of
> authenticity number. I know it is a legal copy because he
> just bought the pc from us and we set it up for him. Also
> i have already tried pulling the number off his pc but it
> to far damaged I can't access anything on his pc. I have
> searched the microsoft website but i cant find any phone
> number that doesn't require a $35.00 fee. If anyone could
> tell me how to get ahold of microsoft about this matter I
> would greatly appreciate it.
> Thanks,
>
> Phil Martis

http://www.magicaljellybean.com/keyfinder.shtml

[Bruce Chambers]

Greetings --

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the PC's manufacturer
or the vendor who sold him the OS; although very few
manufacturers/vendors keep records of the Product Keys they've sold,
it's worth a try before you have to buy a new license.


Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


"philip martis" > wrote in message
...
> I have a customer that brought in his computer and it
> needs to be reloaded. The problem is he brought in his
> windows xp home cd but he cant find his certificate of
> authenticity number. I know it is a legal copy because he
> just bought the pc from us and we set it up for him. Also
> i have already tried pulling the number off his pc but it
> to far damaged I can't access anything on his pc. I have
> searched the microsoft website but i cant find any phone
> number that doesn't require a $35.00 fee. If anyone could
> tell me how to get ahold of microsoft about this matter I
> would greatly appreciate it.
> Thanks,
>
> Phil Martis

[D.Currie]

Bruce --

If you re-read the original post, he sold the customer this computer, and he
installed XP for the customer, so that probably makes him the OEM. It's a
ticklish situation. If he tells the customer he's an idiot for losing the
number, he loses the customer. Or he bites the bullet and buys the customer
a new copy of XP.

Of course, the sticker should be on the computer...


"Bruce Chambers" > wrote in message
...
> Greetings --
>
> If it was a retail license and you have proof of purchase:
>
> How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
> http://support.microsoft.com/default.aspx?scid=KB;en-us;326246
>
> If it was an OEM license, you should contact the PC's manufacturer
> or the vendor who sold him the OS; although very few
> manufacturers/vendors keep records of the Product Keys they've sold,
> it's worth a try before you have to buy a new license.
>
>
> Bruce Chambers
>
> Help us help you:
> http://dts-l.org/goodpost.htm
> http://www.catb.org/~esr/faqs/smart-questions.html
> ----
> You can have peace. Or you can have freedom. Don't ever count on
> having both at once. -- RAH
>
>
> "philip martis" > wrote in message
> ...
> > I have a customer that brought in his computer and it
> > needs to be reloaded. The problem is he brought in his
> > windows xp home cd but he cant find his certificate of
> > authenticity number. I know it is a legal copy because he
> > just bought the pc from us and we set it up for him. Also
> > i have already tried pulling the number off his pc but it
> > to far damaged I can't access anything on his pc. I have
> > searched the microsoft website but i cant find any phone
> > number that doesn't require a $35.00 fee. If anyone could
> > tell me how to get ahold of microsoft about this matter I
> > would greatly appreciate it.
> > Thanks,
> >
> > Phil Martis
>
>

[Chuck]

Hi Phil,

Go here http://www.magicaljellybean.com for Keyfinder. Maybe it will
help.

"philip martis" > wrote in message
...
> I have a customer that brought in his computer and it
> needs to be reloaded. The problem is he brought in his
> windows xp home cd but he cant find his certificate of
> authenticity number. I know it is a legal copy because he
> just bought the pc from us and we set it up for him. Also
> i have already tried pulling the number off his pc but it
> to far damaged I can't access anything on his pc. I have
> searched the microsoft website but i cant find any phone
> number that doesn't require a $35.00 fee. If anyone could
> tell me how to get ahold of microsoft about this matter I
> would greatly appreciate it.
> Thanks,
>
> Phil Martis

[Jim Macklin]

He has the CD but not the jewel case with the yellow
sticker? The COA is a hologram on foil and is not the
product key number. The product key is 25 letters and
numbers (5 groups of 5).


"Chuck" > wrote in message
...
| Hi Phil,
|
| Go here http://www.magicaljellybean.com for Keyfinder.
Maybe it will
| help.
|
| "philip martis" > wrote in message
| ...
| > I have a customer that brought in his computer and it
| > needs to be reloaded. The problem is he brought in his
| > windows xp home cd but he cant find his certificate of
| > authenticity number. I know it is a legal copy because
he
| > just bought the pc from us and we set it up for him.
Also
| > i have already tried pulling the number off his pc but
it
| > to far damaged I can't access anything on his pc. I have
| > searched the microsoft website but i cant find any phone
| > number that doesn't require a $35.00 fee. If anyone
could
| > tell me how to get ahold of microsoft about this matter
I
| > would greatly appreciate it.
| > Thanks,
| >
| > Phil Martis
|
|

[Chuck]

Would that be the one on the System Properties,General tab with the OEM
letters in it?

"Jim Macklin" > wrote in message
...
> He has the CD but not the jewel case with the yellow
> sticker? The COA is a hologram on foil and is not the
> product key number. The product key is 25 letters and
> numbers (5 groups of 5).
>
>
> "Chuck" > wrote in message
> ...
> | Hi Phil,
> |
> | Go here http://www.magicaljellybean.com for Keyfinder.
> Maybe it will
> | help.
> |
> | "philip martis" > wrote in message
> | ...
> | > I have a customer that brought in his computer and it
> | > needs to be reloaded. The problem is he brought in his
> | > windows xp home cd but he cant find his certificate of
> | > authenticity number. I know it is a legal copy because
> he
> | > just bought the pc from us and we set it up for him.
> Also
> | > i have already tried pulling the number off his pc but
> it
> | > to far damaged I can't access anything on his pc. I have
> | > searched the microsoft website but i cant find any phone
> | > number that doesn't require a $35.00 fee. If anyone
> could
> | > tell me how to get ahold of microsoft about this matter
> I
> | > would greatly appreciate it.
> | > Thanks,
> | >
> | > Phil Martis
> |
> |
>
>

[Bruce Chambers]

Greetings --

That's the Product ID, which isn't the same as a Product Key.

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


"Chuck" > wrote in message
...
> Would that be the one on the System Properties,General tab with the
OEM
> letters in it?
>