error msg

[brandy1454]

I keep getting this msg when I'm in genealogy.com
subscription. But I can'y use the subscription because it
kicks me out.

<The instruction at "0x6358601e" referenced by memory at
0x0000004c. The memory could not be read. Click on OK.>
Then comes the error msg to send report and terminates
the program.

Lisa

[Ron]

Click START.
Click RUN.
Type this (without quotes): "cmd" and click OK.
Type this: "chkdsk c: /v/r" and press ENTER.

It will say a bunch of stuff. Ignore all that and type a letter "Y" and
press ENTER.
Type "exit" and press ENTER.

Re-boot the computer. Sit there & watch, and do not press any keys.

Please post a follow-up.
Ron

[brandy1454]

>-----Original Message-----
>Click START.
>Click RUN.
>Type this (without quotes): "cmd" and click OK.
>Type this: "chkdsk c: /v/r" and press ENTER.
>
>It will say a bunch of stuff. Ignore all that and type
a letter "Y" and
>press ENTER.
>Type "exit" and press ENTER.
>
>Re-boot the computer. Sit there & watch, and do not
press any keys.
>
>Please post a follow-up.
>Ron
>
>
>.
>Ron,

I just finished the verification you asked me to do. It
said volume is clean and rebooted itself.

This seems to be a problem I'm only having with my user
name "Mom" and when I clicked on Internet Explorer it
kicked me out. It says<The instruction at "0x71702b45"
referenced memory at "0x03730e58." The memory could not
be read. OK to terminate program. Click OK.

The error msg in the report is:
c:\Docume~1\mom\LOCALS~1\Temp\WER28.tmp.dir00
\appcompat.txt.

Lisa

[Ron]

Hmm. Brandy, it's difficult to remote-diagnose problems like this...AND the
fix is sometimes akin to killing an ant with a mallet. So, rather than give
you a mallet, go here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378

and follow "Method 1", steps 1 and 2. Rather than drive on from that point
[unnecessarily], please post back the result of your experiment.

Regards,
Ron