LOST PROGRAMS

[TOMMY]

we recently had a new harddrive installed. we downloaded
everything on a floppy. when reinstalled the old programs
2 of them did not go back on the new harddrive. dell
music match and roxio cd creater did not reappear. i
contacted dell and they told me to contact microsoft. i
can't find a link to ask the tech's this question. can
you help me?

[Perdita X. Dream]

TOMMY wrote:
> we recently had a new harddrive installed. we downloaded
> everything on a floppy. when reinstalled the old programs
> 2 of them did not go back on the new harddrive. dell
> music match and roxio cd creater did not reappear. i
> contacted dell and they told me to contact microsoft. i
> can't find a link to ask the tech's this question. can
> you help me?

As your installation of Windows is OEM, and includes Dell 'extras', Dell is
obligated to support you. Microsoft do not, cannot and will not provide
support for OEM installations - not now, and almost certainly not in the
future, either. You need to pursue it with Dell's technical support.

--
Perdita X. Dream

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[John Liebson]

On 4/8/2003 18:53, TOMMY wrote:

> we recently had a new harddrive installed. we downloaded
> everything on a floppy. when reinstalled the old programs
> 2 of them did not go back on the new harddrive. dell
> music match and roxio cd creater did not reappear. i
> contacted dell and they told me to contact microsoft. i
> can't find a link to ask the tech's this question. can
> you help me?
Given that you have contacted DELL, I'm assuming that those programs
came with the computer, and further assuming that it is a DELL, in which
case I believe you should own the CD-ROMs that those programs are on. (I
know I've got one CD-ROM that is specifically the Roxio-related one, a
CD-ROM with a DELL label on it.)

IF what I am assuming is correct, then do not take the answer from DELL
that you were given, for DELL's customer support can range from
excellent to quite absurd, depending upon who answers your request, what
day of the week it is, what the phase of the moon is, and the number of
black cats wandering about.

[Michael Solomon \(MS-MVP Windows Shell/User\)]

TOMMY wrote:
> we recently had a new harddrive installed. we downloaded
> everything on a floppy. when reinstalled the old programs
> 2 of them did not go back on the new harddrive. dell
> music match and roxio cd creater did not reappear. i
> contacted dell and they told me to contact microsoft. i
> can't find a link to ask the tech's this question. can
> you help me?
Tommy, I don't know who you spoke to at Dell but as other's have pointed
out, the information you were given was incorrect. Further, neither Dell
Music Match nor Roxio Easy CD Creator are Microsoft products. These were
obviously included with your original software bundle for which they should
have given you disks or some other form of backup to recreate your setup.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/