Audigy2 problem - card works but is not detected

[Someone]

Hello all - wondering if you could provide some assistance.

I used to have a SB AWE64 Value card in my dual processor machine, which I
upgraded to an SB Audigy2 for the IEEE1394 functionality and also to be able
to send and receive audio simultaneously.

I have installed the card without problems, and pointed Windows to the
appropriate directory on the CD which had the drivers already expanded. I
can now hear and transmit sound without a problem.

HOWEVER - I am totally unable to :

1) Use their ActiveX control to install updated drivers
2) Load updated drivers from Creative's website as a download
3) Install the associated applications which came with the sound card on the
CD

When I try to do point 1, I get an error stating that the ActiveX control
hasn't detected any appropriate devices.

When I try to do points 2 and 3, I get a really weird error message which I
haven't seen before :
---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

Device Manager has no conflicts present at all - and as I've stated
previously the sound card works in all respects.

I've approached Creative for support, and it's got to the point where they
want me to either try the card in anothe rmachine (which I don't have) or
re-install Windows (even though everything else is working fine) - so a bit
of a dead end there. I've also tried searching on Microsoft's Knowledgebase
without success.

Anybody experienced such problems or can suggest anything to try ?

Thanks in advance

Regards

[Seaver]

Dear Customer,

Thank you for your posting.

According to your post, your SB Audigy2 sound card cannot be recognized by
Creative's ActiveX control.

If I have misunderstood your concern please don't hesitate to let me know.

1. The latest XP driver for SB Audigy2 is available from the following URL:
http://www.americas.creative.com/support/files/download2.asp?centric=280&mai
ncat=11&os=10&subcat=42

Please download it, install the driver using the following steps:

a. Go to Control Panel => System => Hardware => Device Manager
b. Click to expand the Sound, video and game controllers branch, right
click the sub option to uninstall all the listed suboptions.
c. Reboot your computer, XP will automatically detect the SB Audigy2 device.
d. Install the downloaded driver to test the situation.

2. If the problem still remains, this behavior can occur if the Temporary
Internet Files is corrupt, which causes the ActiveX's abnormal performance.
Please use the following steps to empty it:

a. Go to Control Panel => Internet Options => General.
b. Click the Delete Files, check the "Delete all offline content" option,
click OK.
c. After that, click the Settings => View Objects, delete all the listed
objects, which might be corrupt, as you delete general files.
d. Click the Delete Cookies button under General tab. Click OK to save the
change.
e. Reboot computer, access the following URL to install its Automatic
Update control.

http://www.americas.creative.com/support/files/download.asp?nSUFlag=1&sDestU
rl=http%3A%2F%2Fwww.americas.creative.com%2Fsuppor t%2Ffiles%2Fdownload.asp%3
FCentric%3D280%26nLangID%3D1%26sDestURL%3Dhttp%253 A%252F%252Fwww%252Eamerica
s%252Ecreative%252Ecom%252Fsupport%252Ffiles%252Fd ownload%252Easp%26sRef%3Dh
ttp%253A%252F%252Fwww%252Eamericas%252Ecreative%25 2Ecom%252Fsupport%252Fwelc
ome%252Easp%253Fcentric%253D280&sRef=http%3A%2F%2Fwww.americas.creative.com%
2Fsupport%2Fwelcome.asp%3Fcentric%3D280&Centric=280&LangID=&hdAllProduct=0&h
dAppName=&hdAppLangID=&hdProductID=Sound+Blaster+Audigy+2&hdDspLangID=1033&O
CXType=

f. Update the driver to test the situation.

3. If problem still remains after that, to purify the troubleshooting
environment, perform a test with "Load Startup group items" unchecked.

a. Click Start => Run => msconfig
b. Check the "Selective Startup" option, and then uncheck the "Load Startup
group items" only.
c. Reboot your computer to test the situation.

Have it help!

Sincerely,

Seaver Ren

Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights
Get Secure! - www.microsoft.com/security

[Someone]

Seaver - thanks for responding - a response direct from Microsoft wasn't
what I was expecting !

Thanks - However unfortunately I tried what you suggested and it didn't
work - within the Sound, Video and Game Controllers category I have the
following items :

-> Audio Codecs
-> Creative Audigy Audio Processor (WDM)
-> Creative Game Port
-> Legacy Audio Drivers
-> Legacy Video Capture Devices
-> Media Control Devices
-> Video Codecs

If I opt to show hidden devices from the View menu of Device Manager I can
see two additional items :

-> Microsoft Kernel System Audio Device
-> Microsoft WINMM WDM Audio Compatibility Driver

What I did was to uninstall the "Creative Audigy Audio Processor (WDM)" and
also "Creative Game Port" devices only, as the other options in the first
list did NOT have an uninstall functionality. Upon reboot unknown devices
were listed in Device Manager - I tried both downloading the drivers, and
also the ActiveX control (having deleted the contents of the objects folder)
and got the old error back - in the case of installing the driver I got

---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

and in the case of the ActiveX control I got the "No Creative Products
found"

I then tried removing "Creative Audigy Audio Processor (WDM)", "Creative
Game Port", "Microsoft Kernel System Audio Device" and
"Microsoft WINMM WDM Audio Compatibility Driver" and rebooted with the same
results as above.

Any other suggestions ?

Thanks

[Seaver]

Dear Customer,

Thank you for your reply. I suggest that you perform the following further
steps:

1.Please temporarily remove all the firewall or anti-virus programs such as
McAfee Virus Scan, ZoneAlarm and Norton Anti-Virus program from Control
Panel => Add/Remove Programs. Reboot your computer and then test the
situation.

Windows running components need to write to the Windows registry to
complete procession. Anti-Virus programs can prevent this from happening
and then cause unexpected abnormaly.

In addition, since there are still some program threads running in the
background even after we disable them, please remove, not simply disable,
them from Control Panel => Add/Remove Programs directly so that we can
ensure a clean and stable troubleshooting environment.

2. If problem still remains after that, to purify the troubleshooting
environment, perform a test with "Load Startup group items" unchecked.

a. Click Start => Run => msconfig
b. Check the "Selective Startup" option, and then uncheck the "Load Startup
group items" only.
c. Reboot your computer to test the situation.

3. If the error still remains, to make sure we are on the same page, please
catch screen capture regarding that error message, and then send to me for
further research:

a. Press ALT+ PRINT SCREEN (the key on the right of F12) to copy an image
of the message window to the Clipboard.
b. Click Start => Programs => Accessories => Paint.
c. On the Edit menu, click Paste, and then click File to save the JPG file.
d. E-mail the file as an attachment to my Inbox
>.

Regards,

Seaver

[Someone]

Just a quick note to say I haven't forgotten about this - just been a bit
busy past few days ...

Thanks again for responding

[Someone]

Hi Seaver - I have followed the instructions listed below and the problem is
still happening - I have emailed a screenshot of the error message I am
getting.

Could you please confirm whether you have received this.

Thanks


""Seaver"" > wrote in message
...
> Dear Customer,
>
> Thank you for your reply. I suggest that you perform the following further
> steps:
>
> 1.Please temporarily remove all the firewall or anti-virus programs such
as
> McAfee Virus Scan, ZoneAlarm and Norton Anti-Virus program from Control
> Panel => Add/Remove Programs. Reboot your computer and then test the
> situation.
>
> Windows running components need to write to the Windows registry to
> complete procession. Anti-Virus programs can prevent this from happening
> and then cause unexpected abnormaly.
>
> In addition, since there are still some program threads running in the
> background even after we disable them, please remove, not simply disable,
> them from Control Panel => Add/Remove Programs directly so that we can
> ensure a clean and stable troubleshooting environment.
>
> 2. If problem still remains after that, to purify the troubleshooting
> environment, perform a test with "Load Startup group items" unchecked.
>
> a. Click Start => Run => msconfig
> b. Check the "Selective Startup" option, and then uncheck the "Load
Startup
> group items" only.
> c. Reboot your computer to test the situation.
>
> 3. If the error still remains, to make sure we are on the same page,
please
> catch screen capture regarding that error message, and then send to me for
> further research:
>
> a. Press ALT+ PRINT SCREEN (the key on the right of F12) to copy an image
> of the message window to the Clipboard.
> b. Click Start => Programs => Accessories => Paint.
> c. On the Edit menu, click Paste, and then click File to save the JPG
file.
> d. E-mail the file as an attachment to my Inbox
> >.
>
> Regards,
>
> Seaver
>

[Seaver]

Dear Customer,

I am sorry that the attachment did not arrive as expected. Could you please
confirm that it's sent to ? I appreciate your
time, thanks.

Regards,

Seaver

[Someone]

Hi - I have now resent this email.

Please let me know if you get it.


""Seaver"" > wrote in message
...
> Dear Customer,
>
> I am sorry that the attachment did not arrive as expected. Could you
please
> confirm that it's sent to ? I appreciate your
> time, thanks.
>
> Regards,
>
> Seaver
>

[Seaver]

-----Original Message-----
From: Someone Somewhere ]
Sent: Tuesday, September 09, 2003 2:45 AM
To: Seaver Ren
Subject: Audigy 2 problem

Hi Seaver - You've previously been kind enough to help me in the Microsoft
Newsgroups with regard to an Audigy2 problem that I am having.

The problem occurs if I try to install an update to the drivers via a
standalone program, or via the ActiveX applet that Creative have available
on their website.

I have attached a screenshot of the error message that I get which Creative
have NOT been able to help me with - I would appreciate any further
information you could give as to what this error means.

[Seaver]

Dear Customer,

The "old format or invalid type library" error is generally caused by the
Creative's driver's unhandled exception with Windows XP. To determine your
sound card's real working status, please collect the following information
to me for further research:

1. Please catch a Dxdiag report, and then send to me for further analysis:
Note: The DirectX Diagnostic Tool is designed to help me troubleshoot
DirectX-related and other multimedia issues.

a. Click Start => Run => Type "dxdiag" (without quoting marks) and then
press Enter.
b. Click the "Save All Information" button, save the Dxdiag.txt on Desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved Dxdiag.txt.
d. After it's attached in the mail message, please then send to my Inbox
>.

2. Please catch the Msinfo32 NFO file, and then send to me for further
analysis:

Note: System Information collects system information, such as devices and
programs that are installed in your computer, or device drivers that are
loaded in your computer, and provides a menu for displaying the associated
system topics. It's generally used to diagnose computer issues on both
software side and hardware side.

a. Click Start => Run. Type "msinfo32" and then click OK.
b. Click Save on the File menu, and then save the NFO file on the desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved NFO file.
d. After it's attached in the mail message, please then send to my Inbox
>.

Regards,

Seaver

[Seaver]

Dear Customer,

Could you please reply to me and let me know how things are going on now?
We appreciate your reply so that the problem can be resolved in a timely
manner.

Sincerely,

Seaver

[Someone]

Hi - I am attempting to collate this information - please bear with me

""Seaver"" > wrote in message
...
> Dear Customer,
>
> Could you please reply to me and let me know how things are going on now?
> We appreciate your reply so that the problem can be resolved in a timely
> manner.
>
> Sincerely,
>
> Seaver
>

[Someone]

Seaver - I have now emailed you the information as requested below - please
confirm receipt.

Thanks

""Seaver"" > wrote in message
...
> Dear Customer,
>
> The "old format or invalid type library" error is generally caused by the
> Creative's driver's unhandled exception with Windows XP. To determine your
> sound card's real working status, please collect the following information
> to me for further research:
>
> 1. Please catch a Dxdiag report, and then send to me for further analysis:
> Note: The DirectX Diagnostic Tool is designed to help me troubleshoot
> DirectX-related and other multimedia issues.
>
> a. Click Start => Run => Type "dxdiag" (without quoting marks) and then
> press Enter.
> b. Click the "Save All Information" button, save the Dxdiag.txt on
Desktop.
> c. Create one mail message, click Insert => File, navigate to select the
> saved Dxdiag.txt.
> d. After it's attached in the mail message, please then send to my Inbox
> >.
>
> 2. Please catch the Msinfo32 NFO file, and then send to me for further
> analysis:
>
> Note: System Information collects system information, such as devices and
> programs that are installed in your computer, or device drivers that are
> loaded in your computer, and provides a menu for displaying the associated
> system topics. It's generally used to diagnose computer issues on both
> software side and hardware side.
>
> a. Click Start => Run. Type "msinfo32" and then click OK.
> b. Click Save on the File menu, and then save the NFO file on the desktop.
> c. Create one mail message, click Insert => File, navigate to select the
> saved NFO file.
> d. After it's attached in the mail message, please then send to my Inbox
> >.
>
> Regards,
>
> Seaver
>
>
>
>
>
>
>

[Seaver]

Dear Customer,

Although no Problem Device is listed in NFO file, and Dxdiag diagnostic
report indicates zero problems of your devices, I found that anti-virus
programs are still installed, and there are still some Internet objects
existent in IE. Any of them can interfere Creative's auto-update and then
the driver's updating process.

I suggest that you perform the following steps:

1. Please remove Norton and other firewall programs from Add/Remove
Programs, and then reboot computer.

2. After that, clear the Temporary Internet Files which might be corrupt.

a. Go to Control Panel => Internet Options => General.
b. Click the Delete Files, check the "Delete all offline content" option,
click OK.
c. After that, click the Settings => View Objects, delete all the listed
objects, which might be corrupt, as you delete general files.
d. Click the Delete Cookies button under General tab. Click OK to save the
change.

3. Remove and then reinstall Sound card's original driver, after that,
access the following URL to retry the update:

http://www.americas.creative.com/support/files/download.asp?nSUFlag=1&sDestU
rl=http%3A%2F%2Fwww.americas.creative.com%2Fsuppor t%2Ffiles%2Fdownload.asp%3
FCentric%3D280%26nLangID%3D1%26sDestURL%3Dhttp%253 A%252F%252Fwww%252Eamerica
s%252Ecreative%252Ecom%252Fsupport%252Ffiles%252Fd ownload%252Easp%26sRef%3Dh
ttp%253A%252F%252Fwww%252Eamericas%252Ecreative%25 2Ecom%252Fsupport%252Fwelc
ome%252Easp%253Fcentric%253D280&sRef=http%3A%2F%2Fwww.americas.creative.com%
2Fsupport%2Fwelcome.asp%3Fcentric%3D280&Centric=280&LangID=&hdAllProduct=0&h
dAppName=&hdAppLangID=&hdProductID=Sound+Blaster+Audigy+2&hdDspLangID=1033&O
CXType=

Regards,

Seaver

[Someone]

I will do this again :)

I removed the virus program and reinstalled it after when I found that it
still had problems detecting my card - I will do this again ..

""Seaver"" > wrote in message
...
> Dear Customer,
>
> Although no Problem Device is listed in NFO file, and Dxdiag diagnostic
> report indicates zero problems of your devices, I found that anti-virus
> programs are still installed, and there are still some Internet objects
> existent in IE. Any of them can interfere Creative's auto-update and then
> the driver's updating process.
>
> I suggest that you perform the following steps:
>
> 1. Please remove Norton and other firewall programs from Add/Remove
> Programs, and then reboot computer.
>
> 2. After that, clear the Temporary Internet Files which might be corrupt.
>
> a. Go to Control Panel => Internet Options => General.
> b. Click the Delete Files, check the "Delete all offline content" option,
> click OK.
> c. After that, click the Settings => View Objects, delete all the listed
> objects, which might be corrupt, as you delete general files.
> d. Click the Delete Cookies button under General tab. Click OK to save the
> change.
>
> 3. Remove and then reinstall Sound card's original driver, after that,
> access the following URL to retry the update:
>
>
http://www.americas.creative.com/support/files/download.asp?nSUFlag=1&sDestU
>
rl=http%3A%2F%2Fwww.americas.creative.com%2Fsuppor t%2Ffiles%2Fdownload.asp%3
>
FCentric%3D280%26nLangID%3D1%26sDestURL%3Dhttp%253 A%252F%252Fwww%252Eamerica
>
s%252Ecreative%252Ecom%252Fsupport%252Ffiles%252Fd ownload%252Easp%26sRef%3Dh
>
ttp%253A%252F%252Fwww%252Eamericas%252Ecreative%25 2Ecom%252Fsupport%252Fwelc
>
ome%252Easp%253Fcentric%253D280&sRef=http%3A%2F%2Fwww.americas.creative.com%
>
2Fsupport%2Fwelcome.asp%3Fcentric%3D280&Centric=280&LangID=&hdAllProduct=0&h
>
dAppName=&hdAppLangID=&hdProductID=Sound+Blaster+Audigy+2&hdDspLangID=1033&O
> CXType=
>
> Regards,
>
> Seaver
>

[Someone]

Seaver - I have done this process again - but this time I checked the
registry afterwards - there were a few entries in there still relating to
the anti virus package I was using. Once I removed these and rebooted I
then went back onto the internet following instructions previously given and
was SUCCESSFUL in running the ActiveX control ! (Many Many Thanks)

The ActiveX control found that I did indeed have an Audigy 2 card (it
detected a "Sound Blaster Audigy 2, DR release 1.80.0") however the only
update available was for an application that comes with the Audigy 2 card -
this PROBABLY (I am not 100% sure) means that I already have the latest
drivers installed.

However - there is some bad news - when I then tried to install the
applications that came on the CD which came with the Audigy 2 card I still
get the following error :

---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

Also - if I try to install the downloaded drivers (the drivers can be
downloaded as a standalone program) I get the same error message as above.

If you are able to help with this problem I would appreciate it, but I
understand that as it is happening with the Creative software it is not a
problem which originates with your software.

However if this is the case, could you tell me EXACTLY what circumstances
could cause Windows to come up with this error message ? This way if
Creative ask I can tell them exactly what could be causing it.

For Your Information - I have emailed you 4 files. They come in 2 pairs - a
pair consists of the NFO output of the MSINFO32 utility and also the DxDiag
output. I have run both utilities before I started working on the machine
and also after.

Please let me know if you don't get them or if you are able to give any
assistance regarding the above error message

Regards

[Seaver]

Dear Customer,

Thank you for your reply. I am glad to hear that we've made progress.

1. Please provide me with the complete name and version of that
application, in the meantime, I suggest you also contact Creative to check
whether application on CD has been the latest version.

If more advanced version is available on the Create Update webpage, please
install the upgraded version from the Internet instead.

2. The 0x80028018 error is related to VB Translation process, you may check
the following list for more information.

186063 INFO: Translating Automation Errors for VB/VBA (Long)
http://support.microsoft.com/?id=186063

Regards,

Seaver

[Someone]

Hi Seaver - with regard to the information you are requesting ...

Unfortunately the application name and version numbers are not written on
the CD that came with the Audigy2 card - since I am unable to install the
applications I am unable to obtain the information for you - however I have
emailed Creative requesting this information and will pass it into you as
soon as I get it - once again - Many Thanks for your help.

The updates to the Creative applications on the webpage unfortunately
require the main application to be loaded before the updates can be
applied - which leads to a chicken & egg type situation - I am unable to
install the the updates without the application being installed and I can't
install the application because of the error I am getting ... ;(

I have passed the details relating to the VB problem onto Creative -
hopefully we will be able to get a solution from Creative soon - I will keep
you informed of anything I hear from them on this front.

""Seaver"" > wrote in message
...
> Dear Customer,
>
> Thank you for your reply. I am glad to hear that we've made progress.
>
> 1. Please provide me with the complete name and version of that
> application, in the meantime, I suggest you also contact Creative to check
> whether application on CD has been the latest version.
>
> If more advanced version is available on the Create Update webpage, please
> install the upgraded version from the Internet instead.
>
> 2. The 0x80028018 error is related to VB Translation process, you may
check
> the following list for more information.
>
> 186063 INFO: Translating Automation Errors for VB/VBA (Long)
> http://support.microsoft.com/?id=186063
>
> Regards,
>
> Seaver
>

[Seaver]

Dear Customer,

Thank you for your feedback.

Since the problem scope has been narrowed down on Creative side only, per
the current status, I will temporarily close this thread for archive use.

Please don't hesitate to reply the mail if you have any further concern or
question during the cooperation with Creative, I will then perform
immediate follow-up.

Once again, thank you for choosing Microsoft.

Best Regards,

Seaver Ren
Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.