HP712C

[pathfinder]

This is a strange problem. I have a customer that runs XP Pro. She has a HP712C printer. from her machine the printer stops printing; no matter the application. I have her network running just fine. Another workstation on the network running XP Home prints
from it just fine. At this point, I am unclear if it is a IRQ/DMA/port problem... She has it at home and I dont get to look at it very often..According to HP they dont yet make a driver compatible with XP, BUT like I stated before it runs fine on another
workstation..Can somebody please help?...Thanks.

[Haus]

Hello
That printer is has supported driver in XP, maybe she can update the drivers
in the device manager and that will work.
My printer got to where it wouldn't eject the paper the other day and I
removed and reinstalled the drivers and that fixed it. (so far anyway)....:)
http://support.microsoft.com/default.aspx?scid=kb;en-us;293378

--
Hope This Helps
Haus
Not a MS-MVP
Not a MVP
Not nothing, just a good ole boy.
"pathfinder" > wrote in message
...
> This is a strange problem. I have a customer that runs XP Pro. She has a
HP712C printer. from her machine the printer stops printing; no matter the
application. I have her network running just fine. Another workstation on
the network running XP Home prints from it just fine. At this point, I am
unclear if it is a IRQ/DMA/port problem... She has it at home and I dont get
to look at it very often..According to HP they dont yet make a driver
compatible with XP, BUT like I stated before it runs fine on another
workstation..Can somebody please help?...Thanks.

[pathfinder]

I have tried that allready..It didn't work. but thanks for your input.

[Victor D.]

Funny the XP driver is on HP web site, took me a whole minute and a half to
find:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=58747&lang=en&cc=us&lc=en&dlc=en&os=228


"pathfinder" > wrote in message
...
> I have tried that allready..It didn't work. but thanks for your input.

[Victor D.]

Yup, you are correct! Didn't click on link, just read what that page said
after inquiry for XP driver..

"tuviar" > wrote in message
...
> The driver is NOT there. Only an explanation how to install the WinXP
driver for that printer.
> Please follow exact instructions.

[Cari \(MS-MVP\)]

She has corrupted drivers. Tell her to do a COMPLETE uninstall and
reinstall as per
http://www.coribright.com/Windows/Article%20One.htm

--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com
"pathfinder" > wrote in message
...
> This is a strange problem. I have a customer that runs XP Pro. She has a
> HP712C printer. from her machine the printer stops printing; no matter the
> application. I have her network running just fine. Another workstation on
> the network running XP Home prints from it just fine. At this point, I am
> unclear if it is a IRQ/DMA/port problem... She has it at home and I dont
> get to look at it very often..According to HP they dont yet make a driver
> compatible with XP, BUT like I stated before it runs fine on another
> workstation..Can somebody please help?...Thanks.

[tuviar]

The driver is NOT there. Only an explanation how to install the WinXP driver for that printer.
Please follow exact instructions.