Computer will not print

[Fishman]

To make a long storey short, my newer Gateway Computer
(16 months old) with Windows XP Home Edition will not
print. I've tried 3 different printers with 3 different
cables and nothing works. It says it's trying to print
offline but according to the properties it is not
offline. I try to print again and nothing is in the
status area of properties when previously it stated that
it was printing offline. Gateway support says I need to
re-install Windows. I can't find my Windows XP CD.
Gateway says since my warranty has expired I would have
to buy another. Yea right I said. Will Microsoft send me
another if I already have mine registered with them? How
do I get in contact with them?.....Thanks for any
help.

[Cerridwen]

Fishman wrote:
Will Microsoft send me
> another if I already have mine registered with them?

Nope. MS does not, will not and cannot assist with OEM supplied media. As
you're out of warranty your only choice is to purchase Windows again.

How do I get in contact with them?

You don't. They won't help you. See above.

Thanks for any help.

You're welcome

[Victor D.]

Do you have the XP driver for your printer installed and if you did was it
installed before the printer was connected?


"Fishman" > wrote in message
...
> To make a long storey short, my newer Gateway Computer
> (16 months old) with Windows XP Home Edition will not
> print. I've tried 3 different printers with 3 different
> cables and nothing works. It says it's trying to print
> offline but according to the properties it is not
> offline. I try to print again and nothing is in the
> status area of properties when previously it stated that
> it was printing offline. Gateway support says I need to
> re-install Windows. I can't find my Windows XP CD.
> Gateway says since my warranty has expired I would have
> to buy another. Yea right I said. Will Microsoft send me
> another if I already have mine registered with them? How
> do I get in contact with them?.....Thanks for any
> help.

[Cari \(MS-MVP\)]

What make and model of printer? How are you connecting it to the PC?

Have you tried COMPLETELY uininstalling and reinstalling as per
http://www.coribright.com/Windows/Article%20One.htm

--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com
"Fishman" > wrote in message
...
> To make a long storey short, my newer Gateway Computer
> (16 months old) with Windows XP Home Edition will not
> print. I've tried 3 different printers with 3 different
> cables and nothing works. It says it's trying to print
> offline but according to the properties it is not
> offline. I try to print again and nothing is in the
> status area of properties when previously it stated that
> it was printing offline. Gateway support says I need to
> re-install Windows. I can't find my Windows XP CD.
> Gateway says since my warranty has expired I would have
> to buy another. Yea right I said. Will Microsoft send me
> another if I already have mine registered with them? How
> do I get in contact with them?.....Thanks for any
> help.