Its says my login is wrong.. but it isn't! Please can anyone help?

[Matt]

Hi,

Im having the hardest time logging into msn messenger.

It's after I changed my .net passport password for
security.

It says that my password or user name isnt recognised.
However, both are correct... and work on other sites like
hotmail.

Very frustrated now. MSN support hasn't really helped
with their suggestions... and I do consider my self more
than averagely proficient in using a computer.

Tried all sorts to fix it but with no luck yet...

Any other suggestions.. help would really be appreciated?

Thanks,

Matt

[Jonathan Kay [MVP]]

Greetings Matt,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Matt" > wrote in message
...
> Hi,
>
> Im having the hardest time logging into msn messenger.
>
> It's after I changed my .net passport password for
> security.
>
> It says that my password or user name isnt recognised.
> However, both are correct... and work on other sites like
> hotmail.
>
> Very frustrated now. MSN support hasn't really helped
> with their suggestions... and I do consider my self more
> than averagely proficient in using a computer.
>
> Tried all sorts to fix it but with no luck yet...
>
> Any other suggestions.. help would really be appreciated?
>
> Thanks,
>
> Matt