word/works 2002 won't accept product key

[goat]

while attempting to use microsoft word system requests
product key, after entering, error message appears that
number is incorrect. microsoft confirmed that number is
correct. where do i go from here.

[Jim Macklin]

Maybe you are entering the correct number incorrectly?

"goat" > wrote in message
...
| while attempting to use microsoft word system requests
| product key, after entering, error message appears that
| number is incorrect. microsoft confirmed that number is
| correct. where do i go from here.

[Bruce Chambers]

Greetings --

Which specific Product Key are you entering, and did you confirm
with Microsoft? The WinXP Product Key, which naturally won't work for
installing Word or Works, or the Word/Works Product Key from the
packaging of the Word/Works CD?

You need to examine the Product Key very carefully. It's awfully
easy to mistake a "B" for an "8," a "G" for a "6," an "S" for a "5,"
or a "Q" for a "0" or "O." Fortunately, Microsoft had the good sense
to leave the "1's," "I's," "O's," and "0's" out of the equation.
Also, be sure that your <CapsLock> is _off_ while entering the
Product Key.


Bruce Chambers

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"goat" > wrote in message
...
> while attempting to use microsoft word system requests
> product key, after entering, error message appears that
> number is incorrect. microsoft confirmed that number is
> correct. where do i go from here.