"Help and Support"...doesn't

[Gus Ponder]

When I click on the "Help And Support" option in the
start menu, the cursor changes for a few seconds then
goes back to the normal pointer. No help and support
screen comes up!?

[Doug Knox MS-MVP]

If you've run Toni Arts Easy Cleaner on your XP installation, and allowed it
to delete what it found in the registry, then your Help and Support will not
run. Easy Cleaner deletes the values of 2 necessary Registry keys. See my
web site, www.dougknox.com and go to the Windows XP section. Follow the
appropriate link for Fix Window XP Help. This small VB Script will repair
the damage done by Easy Cleaner. Note: other Registry cleaning programs
cause the same problem.


--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Gus Ponder" > wrote in message
...
> When I click on the "Help And Support" option in the
> start menu, the cursor changes for a few seconds then
> goes back to the normal pointer. No help and support
> screen comes up!?

[Gene K]

>-----Original Message-----
>If you've run Toni Arts Easy Cleaner on your XP
installation, and allowed it
>to delete what it found in the registry, then your Help
and Support will not
>run. Easy Cleaner deletes the values of 2 necessary
Registry keys. See my
>web site, www.dougknox.com and go to the Windows XP
section. Follow the
>appropriate link for Fix Window XP Help. This small VB
Script will repair
>the damage done by Easy Cleaner. Note: other Registry
cleaning programs
>cause the same problem.
>
>
>--
>Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>Win 95/98/Me/XP Tweaks and Fixes
>http://www.dougknox.com
>--------------------------------
>Associate Expert
>ExpertZone - http://www.microsoft.com/windowsxp/expertzone
>--------------------------------
>Please reply only to the newsgroup so all may benefit.
>Unsolicited e-mail is not answered.
>
>"Gus Ponder" > wrote in message
...
>> When I click on the "Help And Support" option in the
>> start menu, the cursor changes for a few seconds then
>> goes back to the normal pointer. No help and support
>> screen comes up!?
>
>
>.
>Doug,
I have had no basic problem with JV16, but I do not use
the easy portion.
Some great help at your Site and I, for one at least,
greatly appreciate it.
Gene

[Doug Knox MS-MVP]

You're welcome, Gene :)

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Gene K" > wrote in message
...
>
> >-----Original Message-----
> >If you've run Toni Arts Easy Cleaner on your XP
> installation, and allowed it
> >to delete what it found in the registry, then your Help
> and Support will not
> >run. Easy Cleaner deletes the values of 2 necessary
> Registry keys. See my
> >web site, www.dougknox.com and go to the Windows XP
> section. Follow the
> >appropriate link for Fix Window XP Help. This small VB
> Script will repair
> >the damage done by Easy Cleaner. Note: other Registry
> cleaning programs
> >cause the same problem.
> >
> >
> >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Gus Ponder" > wrote in message
> ...
> >> When I click on the "Help And Support" option in the
> >> start menu, the cursor changes for a few seconds then
> >> goes back to the normal pointer. No help and support
> >> screen comes up!?
> >
> >
> >.
> >Doug,
> I have had no basic problem with JV16, but I do not use
> the easy portion.
> Some great help at your Site and I, for one at least,
> greatly appreciate it.
> Gene

Don't know what Toni Arts Easy Cleaner is. But I did run
TweakXP. Anyway, the resolution was to re-register the
helpctr:
helpctr -regserver.
GP
>-----Original Message-----
>You're welcome, Gene :)
>
>--
>Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>Win 95/98/Me/XP Tweaks and Fixes
>http://www.dougknox.com
>--------------------------------
>Associate Expert
>ExpertZone - http://www.microsoft.com/windowsxp/expertzone
>--------------------------------
>Please reply only to the newsgroup so all may benefit.
>Unsolicited e-mail is not answered.
>
>"Gene K" > wrote in message
...
>>
>> >-----Original Message-----
>> >If you've run Toni Arts Easy Cleaner on your XP
>> installation, and allowed it
>> >to delete what it found in the registry, then your Help
>> and Support will not
>> >run. Easy Cleaner deletes the values of 2 necessary
>> Registry keys. See my
>> >web site, www.dougknox.com and go to the Windows XP
>> section. Follow the
>> >appropriate link for Fix Window XP Help. This small VB
>> Script will repair
>> >the damage done by Easy Cleaner. Note: other Registry
>> cleaning programs
>> >cause the same problem.
>> >
>> >
>> >--
>> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>> >Win 95/98/Me/XP Tweaks and Fixes
>> >http://www.dougknox.com
>> >--------------------------------
>> >Associate Expert
>> >ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
>> >--------------------------------
>> >Please reply only to the newsgroup so all may benefit.
>> >Unsolicited e-mail is not answered.
>> >
>> >"Gus Ponder" > wrote in message
>> ...
>> >> When I click on the "Help And Support" option in the
>> >> start menu, the cursor changes for a few seconds then
>> >> goes back to the normal pointer. No help and support
>> >> screen comes up!?
>> >
>> >
>> >.
>> >Doug,
>> I have had no basic problem with JV16, but I do not use
>> the easy portion.
>> Some great help at your Site and I, for one at least,
>> greatly appreciate it.
>> Gene
>
>
>.
>

[Ed >:-)]

On Sun, 8 Jun 2003 22:39:42 -0700, "Gus Ponder" >
wrote:

>When I click on the "Help And Support" option in the
>start menu, the cursor changes for a few seconds then
>goes back to the normal pointer. No help and support
>screen comes up!?

It's ok. Your not missing anything. Help and support program is
butt****ing useless. Your better off going online and search engine to
a good hack site. They would have something useable.

[Malvern]

"Ed >:-)" > wrote in message
...
> On Sun, 8 Jun 2003 22:39:42 -0700, "Gus Ponder" >
> wrote:
>
> >When I click on the "Help And Support" option in the
> >start menu, the cursor changes for a few seconds then
> >goes back to the normal pointer. No help and support
> >screen comes up!?
>
> It's ok. Your not missing anything. Help and support program is
> butt****ing useless. Your better off going online and search engine to
> a good hack site. They would have something useable.

Which keeps us bizzy, bizzy, bizzy (:

Malv