Carrie Garth
May 29th 04, 08:41 AM
| "josh" > wrote in message
| ...
| New computer. Set up with family name. I set up new
| administrator account for myself and then limited family
| account. Now MSoffice programs when opened display setup screen
| and ask for my long product key. I follow all prompts but it
| just recycles back to initial setup screen.
See if either of the following Microsoft Knowledge Base articles
help you resolve the problem:
KB293806 - OFFXP: Error Message When You Start Office Program:
Please Enter a Valid Product Key to Use This Product
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;293806
KB321346 - OFF: You Are Prompted for the Product Key When You
Open an Office Program
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;321346
And if neither of those help I suggest that you post your
question in the following newsgroup:
microsoft.public.office.setup
If you read the newsgroups via Microsoft Communities Web Page:
http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx?query=microsoft.public.office.setup
If you read newsgroups using a NNTP newsreader, such as Outlook
Express, and use the msnews.microsoft.com news server:
news://msnews.microsoft.com/microsoft.public.office.setup
And if you post to that newsgroup I suggest that you include
information such as:
- Operating System version and service pack level
- "MSoffice programs" Version and Service Pack level
- Exact words in popup error box message
- Any relevant information found in you log files. For example,
examine Event Viewer (eventvwr.msc) Application Log entries for
Source: MsiInstaller and Source: Microsoft Office 10 or 11. And
examine the Windows Installer log file. For some general
information see the following Microsoft Knowledge Base articles:
KB289508 - HOW TO: View the Error Signature from Office
Application Error Reporting If Program Quits Unexpectedly
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;28950
KB298385 - OFF2000: Windows Installer Prompts for Office CD After
You Start Program That Uses Mscomctl.ocx File
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;298385
KB296603 - HOW TO: Use an Office XP Setup Log File to
Troubleshoot Setup Problems in Office XP
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;296603
And for future information, here are some links to the:
Microsoft Office Support Center
http://support.microsoft.com/default.aspx?scid=fh;EN-US;ofw
Microsoft Office Newsgroups
http://communities.microsoft.com/newsgroups/default.asp?icp=prod_office&slcid=US
| ...
| New computer. Set up with family name. I set up new
| administrator account for myself and then limited family
| account. Now MSoffice programs when opened display setup screen
| and ask for my long product key. I follow all prompts but it
| just recycles back to initial setup screen.
See if either of the following Microsoft Knowledge Base articles
help you resolve the problem:
KB293806 - OFFXP: Error Message When You Start Office Program:
Please Enter a Valid Product Key to Use This Product
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;293806
KB321346 - OFF: You Are Prompted for the Product Key When You
Open an Office Program
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;321346
And if neither of those help I suggest that you post your
question in the following newsgroup:
microsoft.public.office.setup
If you read the newsgroups via Microsoft Communities Web Page:
http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx?query=microsoft.public.office.setup
If you read newsgroups using a NNTP newsreader, such as Outlook
Express, and use the msnews.microsoft.com news server:
news://msnews.microsoft.com/microsoft.public.office.setup
And if you post to that newsgroup I suggest that you include
information such as:
- Operating System version and service pack level
- "MSoffice programs" Version and Service Pack level
- Exact words in popup error box message
- Any relevant information found in you log files. For example,
examine Event Viewer (eventvwr.msc) Application Log entries for
Source: MsiInstaller and Source: Microsoft Office 10 or 11. And
examine the Windows Installer log file. For some general
information see the following Microsoft Knowledge Base articles:
KB289508 - HOW TO: View the Error Signature from Office
Application Error Reporting If Program Quits Unexpectedly
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;28950
KB298385 - OFF2000: Windows Installer Prompts for Office CD After
You Start Program That Uses Mscomctl.ocx File
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;298385
KB296603 - HOW TO: Use an Office XP Setup Log File to
Troubleshoot Setup Problems in Office XP
http://support.microsoft.com/default.aspx?Product=ofw&scid=kb;en-us;296603
And for future information, here are some links to the:
Microsoft Office Support Center
http://support.microsoft.com/default.aspx?scid=fh;EN-US;ofw
Microsoft Office Newsgroups
http://communities.microsoft.com/newsgroups/default.asp?icp=prod_office&slcid=US