CD-ROM TROUBLe (DESPERATE FOR HELP)

[Glenn]

could anyone help me!? My problem is that my CD-ROM DRIVE
dosn't read a thing. I have uninstalled and then
reinstalled the software for it, yet, it STILL dosen't
read anything. I go into

CONTROL PANEL / PREFORMANCE AND MAINTENANCE /
ADMINISTRATIVE TOOLS / COMPUTER MANAGER

then I click DEVICE MANAGER, then I open the DVD/CD-ROM
DRIVES FOLDER and the new folder has a yellow circle on
it with an exclamation mark on it. I click that type of
floder and the PROPERTIES for it comes up. the tab has in
it the DEVICE STATUS. In the box it says - - -

Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete
or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this
device.

I have clicked troubleshoot and it dosn't seem to help.
Could anyone help me out of this dillema?

Thanks
Glenn

[Alvin A Brown]

Hello

Replace it maybe the drive is defective.




alvin


Glenn wrote:

> could anyone help me!? My problem is that my CD-ROM DRIVE
> dosn't read a thing. I have uninstalled and then
> reinstalled the software for it, yet, it STILL dosen't
> read anything. I go into
>
> CONTROL PANEL / PREFORMANCE AND MAINTENANCE /
> ADMINISTRATIVE TOOLS / COMPUTER MANAGER
>
> then I click DEVICE MANAGER, then I open the DVD/CD-ROM
> DRIVES FOLDER and the new folder has a yellow circle on
> it with an exclamation mark on it. I click that type of
> floder and the PROPERTIES for it comes up. the tab has in
> it the DEVICE STATUS. In the box it says - - -
>
> Windows cannot start this hardware device because its
> configuration information (in the registry) is incomplete
> or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this
> device.
>
> I have clicked troubleshoot and it dosn't seem to help.
> Could anyone help me out of this dillema?
>
> Thanks
> Glenn

[Bob Knowlden]

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

"CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP"

(There are other ways to get this problem, some with links at the bottom of
the web page.)

An automated fix is:

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

Good luck.

Bob Knowlden

Spam dodger may be in use. Replace nkbob with bobkn.

"Glenn" > wrote in message
...
> could anyone help me!? My problem is that my CD-ROM DRIVE
> dosn't read a thing. I have uninstalled and then
> reinstalled the software for it, yet, it STILL dosen't
> read anything. I go into
>
> CONTROL PANEL / PREFORMANCE AND MAINTENANCE /
> ADMINISTRATIVE TOOLS / COMPUTER MANAGER
>
> then I click DEVICE MANAGER, then I open the DVD/CD-ROM
> DRIVES FOLDER and the new folder has a yellow circle on
> it with an exclamation mark on it. I click that type of
> floder and the PROPERTIES for it comes up. the tab has in
> it the DEVICE STATUS. In the box it says - - -
>
> Windows cannot start this hardware device because its
> configuration information (in the registry) is incomplete
> or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this
> device.
>
> I have clicked troubleshoot and it dosn't seem to help.
> Could anyone help me out of this dillema?
>
> Thanks
> Glenn