cd rom and cdrw dvd combo

[Jill]

Mine too. It started yesterday. We got a virus and norton
could not fix it. So then it was quarantined. Then we
removed quicktime off the computer. Not sure what caused
the problem, but we have the same problem. Our Cd Rom
will not work.

If you find out anything, forward it over here.

Jill


>-----Original Message-----
>Both my cd rom and cdrw dvd combo won't recognize any
>cd's that's put into them. I double click on my computer
>and I go to the D an E drives for removable storage and
>when I double click on the D drive(cd rom) it say
there's
>no disk in,when there is one in. Same thing with the E
>drive with a disk in,it says no disk is in. I also have
a
>yellow exclamation point on both devices in device
>manager. I removed them and after rebooting Win XP found
>them again. Then I installed the latest driver and I
>still get the exclamation point on both devices. I can
>get on the internet(cable co. said my pc won't connect
>when there's a problem with it) and system restore won't
>work either. I think it's time to reformat! Any
>suggestions appreciated. Thanks.
>.
>