Installing SP1a for XP Pro Broke USB

[Mark]

My system has an "unsupported" USB 2.0 card in it. Before
I used WindowsUpdate to go from SP1 to SP1a, my Dell 2350
USB ports and the USB 2.0 card were all working joyously.
During the installation of SP1a, I hit the BSOD several
times. I uninstalled the device driver for the USB 2.0
and the install worked fine with 1 exception: My on-board
USB no longer works. It fails to recognize my MS-Mouse
and the USB 1.0 hub that was attached.

I tried to re-install the driver I had before, but no
change. I also tried hard-boots and soft-boots. Nothing
fixed the problem. I now have everything plugged into my
USB 2.0 card as the 4 USB 1.0 ports on my Dell are not
responding at all. According to the Device Manager, all
USB ports/hubs are working okay. I even deleted all of
the USB 1.0 devices and rescaned. It found everything
again, but still did not work.

Ideas?

[Larry Maietta]

Mark:
Have you check your BIO's settings? It may have turned off your USB
support.
I hope this helps.
--
Sincerely
Larry Maietta

"Mark" > wrote in message
...
> My system has an "unsupported" USB 2.0 card in it. Before
> I used WindowsUpdate to go from SP1 to SP1a, my Dell 2350
> USB ports and the USB 2.0 card were all working joyously.
> During the installation of SP1a, I hit the BSOD several
> times. I uninstalled the device driver for the USB 2.0
> and the install worked fine with 1 exception: My on-board
> USB no longer works. It fails to recognize my MS-Mouse
> and the USB 1.0 hub that was attached.
>
> I tried to re-install the driver I had before, but no
> change. I also tried hard-boots and soft-boots. Nothing
> fixed the problem. I now have everything plugged into my
> USB 2.0 card as the 4 USB 1.0 ports on my Dell are not
> responding at all. According to the Device Manager, all
> USB ports/hubs are working okay. I even deleted all of
> the USB 1.0 devices and rescaned. It found everything
> again, but still did not work.
>
> Ideas?

[Frank]

Mark wrote:

| My system has an "unsupported" USB 2.0 card in it. Before
| I used WindowsUpdate to go from SP1 to SP1a, my Dell 2350
| USB ports and the USB 2.0 card were all working joyously.
| During the installation of SP1a, I hit the BSOD several
| times. I uninstalled the device driver for the USB 2.0
| and the install worked fine with 1 exception: My on-board
| USB no longer works. It fails to recognize my MS-Mouse
| and the USB 1.0 hub that was attached.
|
| I tried to re-install the driver I had before, but no
| change. I also tried hard-boots and soft-boots. Nothing
| fixed the problem. I now have everything plugged into my
| USB 2.0 card as the 4 USB 1.0 ports on my Dell are not
| responding at all. According to the Device Manager, all
| USB ports/hubs are working okay. I even deleted all of
| the USB 1.0 devices and rescaned. It found everything
| again, but still did not work.
|
| Ideas?

This is really a Dell issue. Dell would be better prepared
to answer your inquiry.