mup.sys

[Stephen Brown]

Hi

I have a brand new pc,i installed XP Pro, but when it
boots it gets to the XP screen and locks. I restarted the
pc in safe mode with command prompt. It starts to list
drivers to the screen and freezes again and the last
thing listed is:-
multi(0)disk(0)rdisk(0)partition(1)\windows\system s32
\drivers\mup.sys

Any help please.

Regards

[Cari \(MS-MVP\)]

If you have another PC on which you can download SP1 and burn it to a CD,
once SP1 is installed on your new PC, this should solve the problem.

http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/default.asp
(the network install is the one you want)

However you're going to first have to get into your copy of XP... so it may
be that a Repair Installation will be needed first.

http://support.microsoft.com/default.aspx?scid=kb;[LN];315341

Cari
www.coribright.com

"Stephen Brown" > wrote in message
...
> Hi
>
> I have a brand new pc,i installed XP Pro, but when it
> boots it gets to the XP screen and locks. I restarted the
> pc in safe mode with command prompt. It starts to list
> drivers to the screen and freezes again and the last
> thing listed is:-
> multi(0)disk(0)rdisk(0)partition(1)\windows\system s32
> \drivers\mup.sys
>
> Any help please.
>
> Regards

[NobodyMan]

On Mon, 8 Sep 2003 10:02:12 -0700, "Stephen Brown" >
wrote:

>Hi
>
>I have a brand new pc,i installed XP Pro, but when it
>boots it gets to the XP screen and locks. I restarted the
>pc in safe mode with command prompt. It starts to list
>drivers to the screen and freezes again and the last
>thing listed is:-
>multi(0)disk(0)rdisk(0)partition(1)\windows\system s32
>\drivers\mup.sys
>
>Any help please.
>
>Regards

mup.sys is the last file to load before the gui starts. Something is
happening after that to lock up your box. This happens to me from
time to time; I just shut down the computer for about 20 minutes, then
restart it. The problem goes away and it boots normally. Go figure!

[Alex Nichol]

Stephen Brown wrote:

>I have a brand new pc,i installed XP Pro, but when it=20
>boots it gets to the XP screen and locks. I restarted the=20
>pc in safe mode with command prompt. It starts to list=20
>drivers to the screen and freezes again and the last=20
>thing listed is:-
>multi(0)disk(0)rdisk(0)partition(1)\windows\system s32
>\drivers\mup.sys

That is always the last thing loaded in safe mode, so all you can say is
that something has gone wrong during initialisation. =20

A boot to Safe Mode Command Prompt, or to the Recovery mode of the CD
and running CHKDSK /F *might* help


--=20
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K.