Spooling problem

[fishbone]

Hi
my mum has just bought a lexmark z601 printer, i have installed it on her laptop runnning XP pro connected via USB

Whenever i try to print the print job progress bar appears but only gets to about 45% before i get a error message saying machine jammed, but there is definitely no jam.

I have updated the driver, tested on another XP machine with same USB connection (no probs).

After troubleshooting i think it is something to do with the size of the print spooler because when i changed the printer properties to "start printing immediately" it worked for a small 6 line word document. However when i tired to print a 2 page document
it still failed.

i think it fails on the test page because of the detail it prints out.

Anyone any idea how to solve this, i have tried to work out how to change the size of the spooler but can't work it out.

Help would be appreciated.

My mum is waiting

[Cari \(MS-MVP\)]

Try one COMPLETE uninstall and reinstall of the printer .....
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

It's much more likely to be a problem caused by corrupted printer drivers.

After the cleanup, restart, download (yes again!) a new set of drivers from
the Lexmark website and install once more. Do NOT connect the printer to
the PC until the software tells you to do so.
--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com

"fishbone" > wrote in message
...
> Hi
> my mum has just bought a lexmark z601 printer, i have installed it on her
> laptop runnning XP pro connected via USB
>
> Whenever i try to print the print job progress bar appears but only gets
> to about 45% before i get a error message saying machine jammed, but there
> is definitely no jam.
>
> I have updated the driver, tested on another XP machine with same USB
> connection (no probs).
>
> After troubleshooting i think it is something to do with the size of the
> print spooler because when i changed the printer properties to "start
> printing immediately" it worked for a small 6 line word document. However
> when i tired to print a 2 page document it still failed.
>
> i think it fails on the test page because of the detail it prints out.
>
> Anyone any idea how to solve this, i have tried to work out how to change
> the size of the spooler but can't work it out.
>
> Help would be appreciated.
>
> My mum is waiting
>
>