Start-up hang-ups

[Joerg Forbes]

Our newly purchased computer with XP regularely hangs up
during start-up,shortly after the animated XP logo.
Our only solution is, to pull the plug and to re-start,XP
will load completely, after a big message and a 'Enter' to
load normally.
Can anybody help? Getting to Microsoft is hopeless.
Thanks Joerg

[Thorsten Matzner]

"Joerg Forbes" > wrote:

>Our newly purchased computer with XP regularely hangs up
>during start-up,shortly after the animated XP logo.

See "Resources for Troubleshooting Startup Problems in Windows XP"
(http://support.microsoft.com/?kbid=308041).

--
(tm)

[Joerg Forbes]

>-----Original Message-----
>"Joerg Forbes" > wrote:
>
>>Our newly purchased computer with XP regularely hangs up
>>during start-up,shortly after the animated XP logo.
>
>See "Resources for Troubleshooting Startup Problems in
Windows XP"
>(http://support.microsoft.com/?kbid=308041).
>
>--
>(tm)
> I found no help. Am Imissing something? Is my description
of the problem specific enough? From my description of the
problem, do you have a solution to offer?
Joerg
>

[Amethyst]

Joerg Forbes wrote:
>> -----Original Message-----
>> "Joerg Forbes" > wrote:
>>
>>> Our newly purchased computer with XP regularely hangs up
>>> during start-up,shortly after the animated XP logo.
>>
>> See "Resources for Troubleshooting Startup Problems in Windows XP"
>> (http://support.microsoft.com/?kbid=308041).
>>
>> --
>> (tm)
>> I found no help. Am Imissing something? Is my description
> of the problem specific enough? From my description of the
> problem, do you have a solution to offer?
> Joerg

My, my! We are impatient aren't we? You could have to wait days for a reply
here. I have a solution for you - what's wrong with the warranty? All
systems have at least a year - why are you not invoking it? Any
troubleshooting you do yourself could invalidate it.

MS do /NOT/ support OEM (vendor/supplier installed) Windows. All support is
with the vendor.


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[Thorsten Matzner]

"Joerg Forbes" > wrote:

>> I found no help. Am Imissing something?

The article describes a strategy to find the cause of such kind of
problems. If you have gone through and this did not help you may want
to have the computer checked in your local hardware store.

--
(tm)