Removing a Program

[Ginger]

I had originally installed American Greetings CreataCard
Platinum 7 and it ran fine at first. It then wouldn't
allow me to import photos and caused problems with
another photo program. I restored my computer back two
days in the hope that whatever went wrong would undo
itself but that didn't happen. I think tried to delete
the program so I could reinstall. When I went to the
change/delete program, I got the message "An installation
support file could not be installed. The system cannot
find the file specified." I am therefore unable to
delete the program or install over it. Has anyone
encountered this program when trying to delete a program?

[Will Denny]

HI

System Restore will not uninstall programs - it monitors certain files =
and then can restore those files back to a certain date/restore point. =
You can see which are/aren't monitored in the =
%systemroot%\system32\restore\filelist.xml file. You could try =
reinstalling the CreataCard program and then removing it via Control =
Panel>Add or Remove Programs.

Will

"Ginger" > wrote in message =
...
> I had originally installed American Greetings CreataCard=20
> Platinum 7 and it ran fine at first. It then wouldn't=20
> allow me to import photos and caused problems with=20
> another photo program. I restored my computer back two=20
> days in the hope that whatever went wrong would undo=20
> itself but that didn't happen. I think tried to delete=20
> the program so I could reinstall. When I went to the=20
> change/delete program, I got the message "An installation=20
> support file could not be installed. The system cannot=20
> find the file specified." I am therefore unable to=20
> delete the program or install over it. Has anyone=20
> encountered this program when trying to delete a program?


---
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[Ginger]

I did try to reinstall the program but it said that it
already existed so refused to go further. When I tried
to delete it in the "change/remove" programs it gave me
the message about not being able to find the installation
support file. Is there something else I can do?

Thanks
>-----Original Message-----
>HI
>
>System Restore will not uninstall programs - it monitors
certain files and then can restore those files back to a
certain date/restore point. You can see which are/aren't
monitored in the %systemroot%\system32
\restore\filelist.xml file. You could try reinstalling
the CreataCard program and then removing it via Control
Panel>Add or Remove Programs.
>
>Will
>
>"Ginger" > wrote in message
...
>> I had originally installed American Greetings
CreataCard
>> Platinum 7 and it ran fine at first. It then wouldn't
>> allow me to import photos and caused problems with
>> another photo program. I restored my computer back
two
>> days in the hope that whatever went wrong would undo
>> itself but that didn't happen. I think tried to
delete
>> the program so I could reinstall. When I went to the
>> change/delete program, I got the message "An
installation
>> support file could not be installed. The system
cannot
>> find the file specified." I am therefore unable to
>> delete the program or install over it. Has anyone
>> encountered this program when trying to delete a
program?
>
>
>---
>Outgoing mail is certified Virus Free.
>Checked by AVG anti-virus system
(http://www.grisoft.com).
>Version: 6.0.489 / Virus Database: 288 - Release Date:
10/06/2003
>.
>

[Will Denny]

Hi

There is no way to completely uninstall that program. If you deleted =
the program's folder you wouldn't eradicate the entries put into the =
Registry nor into the %systemroot%\system32 folder. You may have to =
contact the program's author for some help. My way out of these =
problems needs a manual edit of the Registry and I won't go there in =
this NG.

"Ginger" > wrote in message =
...
> I did try to reinstall the program but it said that it=20
> already existed so refused to go further. When I tried=20
> to delete it in the "change/remove" programs it gave me=20
> the message about not being able to find the installation=20
> support file. Is there something else I can do?
>=20
> Thanks
> >-----Original Message-----
> >HI
> >
> >System Restore will not uninstall programs - it monitors=20
> certain files and then can restore those files back to a=20
> certain date/restore point. You can see which are/aren't=20
> monitored in the %systemroot%\system32
> \restore\filelist.xml file. You could try reinstalling=20
> the CreataCard program and then removing it via Control=20
> Panel>Add or Remove Programs.
> >
> >Will
> >
> >"Ginger" > wrote in message=20
> ...
> >> I had originally installed American Greetings=20
> CreataCard=20
> >> Platinum 7 and it ran fine at first. It then wouldn't=20
> >> allow me to import photos and caused problems with=20
> >> another photo program. I restored my computer back=20
> two=20
> >> days in the hope that whatever went wrong would undo=20
> >> itself but that didn't happen. I think tried to=20
> delete=20
> >> the program so I could reinstall. When I went to the=20
> >> change/delete program, I got the message "An=20
> installation=20
> >> support file could not be installed. The system=20
> cannot=20
> >> find the file specified." I am therefore unable to=20
> >> delete the program or install over it. Has anyone=20
> >> encountered this program when trying to delete a=20
> program?
> >
> >
> >---
> >Outgoing mail is certified Virus Free.
> >Checked by AVG anti-virus system=20
> (http://www.grisoft.com).
> >Version: 6.0.489 / Virus Database: 288 - Release Date:=20
> 10/06/2003
> >.
> >


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.489 / Virus Database: 288 - Release Date: 10/06/2003

[Gene K.]

If you have Norton Systemworks, try their Uninstall Program. I have
succeeded once or with it when I could not remove it with Windows.
Gene

[BB]

You don't. You can't move programs. You can move all the data you created
but not the application.
"Gary" > wrote in message
...
> I want to move my entire Quicken (about four years worth) to my JAZ drive
and uninstall it from my C drive. I then want to install Quicken 2004 on the
C, Drive and start again. The goal is to have a working copy of Quicken on
the JAZ while I am spending a couple days organizing the new Quicken on the
C drive, without the mistakes I have made on the old program.
>
> How do I do this?
>