Mail Merge Problem

[MT DOJ Help Desk]

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open the
document and do the mail merge without any problems. Once a month I send an
email to another user, and the email contains a link to the file. She can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do the
mail merge.

If I email the link to other users, they can open the file and do the mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the document
using the email link is being caused by a security setting on her computer.
But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer. Does anyone know what's causing this behavior, and how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.

[Hilary Karp]

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

> Word 2000
> Outlook 2000
> Windows XP
>
> I have a mail merge document that is not working for a user. I can open the
> document and do the mail merge without any problems. Once a month I send an
> email to another user, and the email contains a link to the file. She can
> click on the link to open the file, but can't do the mail merge. If she
> opens the file by navigating to it in Windows Explorer, then she CAN do the
> mail merge.
>
> If I email the link to other users, they can open the file and do the mail
> merge without any problems, so there's nothing wrong with the links
> themselves, or with the mail merge document. This would appear to be an
> issue with a setting on her particular computer.
>
> I suspect that the inability to do the mail merge after opening the document
> using the email link is being caused by a security setting on her computer.
> But I'm not sure if that setting would be at the OS level, in Word, or in
> Outlook. I've already posted this question in a Word group, but have not
> yet found an answer. Does anyone know what's causing this behavior, and how
> to fix it?
>
> Thanks for any help you can offer.
>
> -- Tom
>
> MT DOJ Help Desk
>
> Making the world a safer place.
>
>

[MT DOJ Help Desk]

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" > wrote in message
...
> You should ask this in the right newsgroup for Word 2000.
>
> See here for list of all MS newsgroups
> http://aumha.org/nntp.htm
>
> MT DOJ Help Desk wrote:
>
> > Word 2000
> > Outlook 2000
> > Windows XP
> >
> > I have a mail merge document that is not working for a user. I can open
the
> > document and do the mail merge without any problems. Once a month I
send an
> > email to another user, and the email contains a link to the file. She
can
> > click on the link to open the file, but can't do the mail merge. If she
> > opens the file by navigating to it in Windows Explorer, then she CAN do
the
> > mail merge.
> >
> > If I email the link to other users, they can open the file and do the
mail
> > merge without any problems, so there's nothing wrong with the links
> > themselves, or with the mail merge document. This would appear to be an
> > issue with a setting on her particular computer.
> >
> > I suspect that the inability to do the mail merge after opening the
document
> > using the email link is being caused by a security setting on her
computer.
> > But I'm not sure if that setting would be at the OS level, in Word, or
in
> > Outlook. I've already posted this question in a Word group, but have
not
> > yet found an answer. Does anyone know what's causing this behavior, and
how
> > to fix it?
> >
> > Thanks for any help you can offer.
> >
> > -- Tom
> >
> > MT DOJ Help Desk
> >
> > Making the world a safer place.
> >
> >
>

[MT DOJ Help Desk]

OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" > wrote in message
...
> You should read messages more carefully before recommending an action
which
> a person has clearly stated has already been taken. The following is
> verbatim from my original message:
>
> "But I'm not sure if that setting would be at the OS level, in Word, or in
> Outlook. I've already posted this question in a Word group, but have not
> yet found an answer."
>
> Call me crazy, but I would have expected that last statement to be
construed
> as, "I've already posted this question in a Word group, but have not yet
> found an answer."
>
> Besides, how do you know that the right place for the question is a Word
> 2000 group? The question involves Outlook too (and gosh, isn't this an
> Outlook group), but might also be a Word or an OS issue. At this time,
> exactly were the problem is at isn't known, so therefore how do you know
> that this ISN'T the correct group?
>
> When you're researching an issue that involves multiple applications, you
> have to assume that the problem could be with any of the applications
> involved. Since the problem only happens when the user opens a document
> using a link in *Outlook*, I would actually say that it's more likely to
be
> an *Outlook* problem than a Word problem. At the very least, posting the
> question in an Outlook group, seeing as how Outlook is involved in the
mix,
> is not inappropriate in my opinion.
>
> -- Tom
>
> MT DOJ Help Desk
>
> Making the world a safer place.
> "Hilary Karp" > wrote in message
> ...
> > You should ask this in the right newsgroup for Word 2000.
> >
> > See here for list of all MS newsgroups
> > http://aumha.org/nntp.htm
> >
> > MT DOJ Help Desk wrote:
> >
> > > Word 2000
> > > Outlook 2000
> > > Windows XP
> > >
> > > I have a mail merge document that is not working for a user. I can
open
> the
> > > document and do the mail merge without any problems. Once a month I
> send an
> > > email to another user, and the email contains a link to the file. She
> can
> > > click on the link to open the file, but can't do the mail merge. If
she
> > > opens the file by navigating to it in Windows Explorer, then she CAN
do
> the
> > > mail merge.
> > >
> > > If I email the link to other users, they can open the file and do the
> mail
> > > merge without any problems, so there's nothing wrong with the links
> > > themselves, or with the mail merge document. This would appear to be
an
> > > issue with a setting on her particular computer.
> > >
> > > I suspect that the inability to do the mail merge after opening the
> document
> > > using the email link is being caused by a security setting on her
> computer.
> > > But I'm not sure if that setting would be at the OS level, in Word, or
> in
> > > Outlook. I've already posted this question in a Word group, but have
> not
> > > yet found an answer. Does anyone know what's causing this behavior,
and
> how
> > > to fix it?
> > >
> > > Thanks for any help you can offer.
> > >
> > > -- Tom
> > >
> > > MT DOJ Help Desk
> > >
> > > Making the world a safer place.
> > >
> > >
> >
>
>

[MT DOJ Help Desk]

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" > wrote in message
...
> You should ask this in the right newsgroup for Word 2000.
>
> See here for list of all MS newsgroups
> http://aumha.org/nntp.htm
>
> MT DOJ Help Desk wrote:
>
> > Word 2000
> > Outlook 2000
> > Windows XP
> >
> > I have a mail merge document that is not working for a user. I can open
the
> > document and do the mail merge without any problems. Once a month I
send an
> > email to another user, and the email contains a link to the file. She
can
> > click on the link to open the file, but can't do the mail merge. If she
> > opens the file by navigating to it in Windows Explorer, then she CAN do
the
> > mail merge.
> >
> > If I email the link to other users, they can open the file and do the
mail
> > merge without any problems, so there's nothing wrong with the links
> > themselves, or with the mail merge document. This would appear to be an
> > issue with a setting on her particular computer.
> >
> > I suspect that the inability to do the mail merge after opening the
document
> > using the email link is being caused by a security setting on her
computer.
> > But I'm not sure if that setting would be at the OS level, in Word, or
in
> > Outlook. I've already posted this question in a Word group, but have
not
> > yet found an answer. Does anyone know what's causing this behavior, and
how
> > to fix it?
> >
> > Thanks for any help you can offer.
> >
> > -- Tom
> >
> > MT DOJ Help Desk
> >
> > Making the world a safer place.
> >
> >
>

[MT DOJ Help Desk]

OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" > wrote in message
...
> You should read messages more carefully before recommending an action
which
> a person has clearly stated has already been taken. The following is
> verbatim from my original message:
>
> "But I'm not sure if that setting would be at the OS level, in Word, or in
> Outlook. I've already posted this question in a Word group, but have not
> yet found an answer."
>
> Call me crazy, but I would have expected that last statement to be
construed
> as, "I've already posted this question in a Word group, but have not yet
> found an answer."
>
> Besides, how do you know that the right place for the question is a Word
> 2000 group? The question involves Outlook too (and gosh, isn't this an
> Outlook group), but might also be a Word or an OS issue. At this time,
> exactly were the problem is at isn't known, so therefore how do you know
> that this ISN'T the correct group?
>
> When you're researching an issue that involves multiple applications, you
> have to assume that the problem could be with any of the applications
> involved. Since the problem only happens when the user opens a document
> using a link in *Outlook*, I would actually say that it's more likely to
be
> an *Outlook* problem than a Word problem. At the very least, posting the
> question in an Outlook group, seeing as how Outlook is involved in the
mix,
> is not inappropriate in my opinion.
>
> -- Tom
>
> MT DOJ Help Desk
>
> Making the world a safer place.
> "Hilary Karp" > wrote in message
> ...
> > You should ask this in the right newsgroup for Word 2000.
> >
> > See here for list of all MS newsgroups
> > http://aumha.org/nntp.htm
> >
> > MT DOJ Help Desk wrote:
> >
> > > Word 2000
> > > Outlook 2000
> > > Windows XP
> > >
> > > I have a mail merge document that is not working for a user. I can
open
> the
> > > document and do the mail merge without any problems. Once a month I
> send an
> > > email to another user, and the email contains a link to the file. She
> can
> > > click on the link to open the file, but can't do the mail merge. If
she
> > > opens the file by navigating to it in Windows Explorer, then she CAN
do
> the
> > > mail merge.
> > >
> > > If I email the link to other users, they can open the file and do the
> mail
> > > merge without any problems, so there's nothing wrong with the links
> > > themselves, or with the mail merge document. This would appear to be
an
> > > issue with a setting on her particular computer.
> > >
> > > I suspect that the inability to do the mail merge after opening the
> document
> > > using the email link is being caused by a security setting on her
> computer.
> > > But I'm not sure if that setting would be at the OS level, in Word, or
> in
> > > Outlook. I've already posted this question in a Word group, but have
> not
> > > yet found an answer. Does anyone know what's causing this behavior,
and
> how
> > > to fix it?
> > >
> > > Thanks for any help you can offer.
> > >
> > > -- Tom
> > >
> > > MT DOJ Help Desk
> > >
> > > Making the world a safer place.
> > >
> > >
> >
>
>

[MT DOJ Help Desk]

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" > wrote in message
...
> You should ask this in the right newsgroup for Word 2000.
>
> See here for list of all MS newsgroups
> http://aumha.org/nntp.htm
>
> MT DOJ Help Desk wrote:
>
> > Word 2000
> > Outlook 2000
> > Windows XP
> >
> > I have a mail merge document that is not working for a user. I can open
the
> > document and do the mail merge without any problems. Once a month I
send an
> > email to another user, and the email contains a link to the file. She
can
> > click on the link to open the file, but can't do the mail merge. If she
> > opens the file by navigating to it in Windows Explorer, then she CAN do
the
> > mail merge.
> >
> > If I email the link to other users, they can open the file and do the
mail
> > merge without any problems, so there's nothing wrong with the links
> > themselves, or with the mail merge document. This would appear to be an
> > issue with a setting on her particular computer.
> >
> > I suspect that the inability to do the mail merge after opening the
document
> > using the email link is being caused by a security setting on her
computer.
> > But I'm not sure if that setting would be at the OS level, in Word, or
in
> > Outlook. I've already posted this question in a Word group, but have
not
> > yet found an answer. Does anyone know what's causing this behavior, and
how
> > to fix it?
> >
> > Thanks for any help you can offer.
> >
> > -- Tom
> >
> > MT DOJ Help Desk
> >
> > Making the world a safer place.
> >
> >
>

[MT DOJ Help Desk]

OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" > wrote in message
...
> You should read messages more carefully before recommending an action
which
> a person has clearly stated has already been taken. The following is
> verbatim from my original message:
>
> "But I'm not sure if that setting would be at the OS level, in Word, or in
> Outlook. I've already posted this question in a Word group, but have not
> yet found an answer."
>
> Call me crazy, but I would have expected that last statement to be
construed
> as, "I've already posted this question in a Word group, but have not yet
> found an answer."
>
> Besides, how do you know that the right place for the question is a Word
> 2000 group? The question involves Outlook too (and gosh, isn't this an
> Outlook group), but might also be a Word or an OS issue. At this time,
> exactly were the problem is at isn't known, so therefore how do you know
> that this ISN'T the correct group?
>
> When you're researching an issue that involves multiple applications, you
> have to assume that the problem could be with any of the applications
> involved. Since the problem only happens when the user opens a document
> using a link in *Outlook*, I would actually say that it's more likely to
be
> an *Outlook* problem than a Word problem. At the very least, posting the
> question in an Outlook group, seeing as how Outlook is involved in the
mix,
> is not inappropriate in my opinion.
>
> -- Tom
>
> MT DOJ Help Desk
>
> Making the world a safer place.
> "Hilary Karp" > wrote in message
> ...
> > You should ask this in the right newsgroup for Word 2000.
> >
> > See here for list of all MS newsgroups
> > http://aumha.org/nntp.htm
> >
> > MT DOJ Help Desk wrote:
> >
> > > Word 2000
> > > Outlook 2000
> > > Windows XP
> > >
> > > I have a mail merge document that is not working for a user. I can
open
> the
> > > document and do the mail merge without any problems. Once a month I
> send an
> > > email to another user, and the email contains a link to the file. She
> can
> > > click on the link to open the file, but can't do the mail merge. If
she
> > > opens the file by navigating to it in Windows Explorer, then she CAN
do
> the
> > > mail merge.
> > >
> > > If I email the link to other users, they can open the file and do the
> mail
> > > merge without any problems, so there's nothing wrong with the links
> > > themselves, or with the mail merge document. This would appear to be
an
> > > issue with a setting on her particular computer.
> > >
> > > I suspect that the inability to do the mail merge after opening the
> document
> > > using the email link is being caused by a security setting on her
> computer.
> > > But I'm not sure if that setting would be at the OS level, in Word, or
> in
> > > Outlook. I've already posted this question in a Word group, but have
> not
> > > yet found an answer. Does anyone know what's causing this behavior,
and
> how
> > > to fix it?
> > >
> > > Thanks for any help you can offer.
> > >
> > > -- Tom
> > >
> > > MT DOJ Help Desk
> > >
> > > Making the world a safer place.
> > >
> > >
> >
>
>

[Hilary Karp]

Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most
appropriate. Seeing as how there are over a thousand a day in here and
I help out where I can, an oops occurs now and then. Maybe you should
try helping and see how well you do?

MT DOJ Help Desk wrote:

> You should read messages more carefully before recommending an action which
> a person has clearly stated has already been taken. The following is
> verbatim from my original message:
>
> "But I'm not sure if that setting would be at the OS level, in Word, or in
> Outlook. I've already posted this question in a Word group, but have not
> yet found an answer."
>
> Call me crazy, but I would have expected that last statement to be construed
> as, "I've already posted this question in a Word group, but have not yet
> found an answer."
>
> Besides, how do you know that the right place for the question is a Word
> 2000 group? The question involves Outlook too (and gosh, isn't this an
> Outlook group), but might also be a Word or an OS issue. At this time,
> exactly were the problem is at isn't known, so therefore how do you know
> that this ISN'T the correct group?
>
> When you're researching an issue that involves multiple applications, you
> have to assume that the problem could be with any of the applications
> involved. Since the problem only happens when the user opens a document
> using a link in *Outlook*, I would actually say that it's more likely to be
> an *Outlook* problem than a Word problem. At the very least, posting the
> question in an Outlook group, seeing as how Outlook is involved in the mix,
> is not inappropriate in my opinion.
>
> -- Tom
>
> MT DOJ Help Desk
>
> Making the world a safer place.
> "Hilary Karp" > wrote in message
> ...
>
>>You should ask this in the right newsgroup for Word 2000.
>>
>>See here for list of all MS newsgroups
>>http://aumha.org/nntp.htm
>>
>>MT DOJ Help Desk wrote:
>>
>>
>>>Word 2000
>>>Outlook 2000
>>>Windows XP
>>>
>>>I have a mail merge document that is not working for a user. I can open
>
> the
>
>>>document and do the mail merge without any problems. Once a month I
>
> send an
>
>>>email to another user, and the email contains a link to the file. She
>
> can
>
>>>click on the link to open the file, but can't do the mail merge. If she
>>>opens the file by navigating to it in Windows Explorer, then she CAN do
>
> the
>
>>>mail merge.
>>>
>>>If I email the link to other users, they can open the file and do the
>
> mail
>
>>>merge without any problems, so there's nothing wrong with the links
>>>themselves, or with the mail merge document. This would appear to be an
>>>issue with a setting on her particular computer.
>>>
>>>I suspect that the inability to do the mail merge after opening the
>
> document
>
>>>using the email link is being caused by a security setting on her
>
> computer.
>
>>>But I'm not sure if that setting would be at the OS level, in Word, or
>
> in
>
>>>Outlook. I've already posted this question in a Word group, but have
>
> not
>
>>>yet found an answer. Does anyone know what's causing this behavior, and
>
> how
>
>>>to fix it?
>>>
>>>Thanks for any help you can offer.
>>>
>>>-- Tom
>>>
>>>MT DOJ Help Desk
>>>
>>>Making the world a safer place.
>>>
>>>
>>
>
>

[MT DOJ Help Desk]

I assume that you are reading the posts in the XP group, because I don't
think the Outlook group has that kind of volume. I appreciate the fact that
many of these groups are high volume, and it's not possible for those who
are more knowledgeable to get to every single question. However, I sensed a
bit of attitude in your initial reply. Perhaps that was unintended on your
part, but it nonetheless came through to me. IMO, a better response on your
part would have been along the lines of, "Have your tried posting this in a
Word group?" or, "What Word group did you post the message to?" That way,
it comes off as simply asking for additional information, and not as an
admonishment for posting a question to the wrong group, which is how I
basically interpreted your initial response.

Maybe I could have responded better as well. Given that I had been trying
for about a week to tackle the issue in a Word group, your advice to go post
it in the right Word group just rubbed me the wrong way.

With Word, it is often difficult to assess which is the "right" group in
which to post a question, because there is no word.general or word.misc
group. Also, I was unable to find a group dealing specifically with Word
security issues. So I posted the question to
microsoft.public.word.docmanagement. In the past, when I have inquired
about the best group for posting general Word questions, the MVPs that offer
help in the Word groups have stated that microsoft.public.word.docmanagement
is about as good as any. I really wish there was a word.general group.

BTW, the most recent advice from microsoft.public.word.docmanagement is to
post the question in an Outlook group.

--

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" > wrote in message
...
> Well excuse me for misreading your post. When you crossposted you
> didn't list the word group which would on it's face be the most
> appropriate. Seeing as how there are over a thousand a day in here and
> I help out where I can, an oops occurs now and then. Maybe you should
> try helping and see how well you do?
>
> MT DOJ Help Desk wrote:
>
> > You should read messages more carefully before recommending an action
which
> > a person has clearly stated has already been taken. The following is
> > verbatim from my original message:
> >
> > "But I'm not sure if that setting would be at the OS level, in Word, or
in
> > Outlook. I've already posted this question in a Word group, but have
not
> > yet found an answer."
> >
> > Call me crazy, but I would have expected that last statement to be
construed
> > as, "I've already posted this question in a Word group, but have not yet
> > found an answer."
> >
> > Besides, how do you know that the right place for the question is a Word
> > 2000 group? The question involves Outlook too (and gosh, isn't this an
> > Outlook group), but might also be a Word or an OS issue. At this time,
> > exactly were the problem is at isn't known, so therefore how do you know
> > that this ISN'T the correct group?
> >
> > When you're researching an issue that involves multiple applications,
you
> > have to assume that the problem could be with any of the applications
> > involved. Since the problem only happens when the user opens a document
> > using a link in *Outlook*, I would actually say that it's more likely to
be
> > an *Outlook* problem than a Word problem. At the very least, posting
the
> > question in an Outlook group, seeing as how Outlook is involved in the
mix,
> > is not inappropriate in my opinion.
> >
> > -- Tom
> >
> > MT DOJ Help Desk
> >
> > Making the world a safer place.
> > "Hilary Karp" > wrote in message
> > ...
> >
> >>You should ask this in the right newsgroup for Word 2000.
> >>
> >>See here for list of all MS newsgroups
> >>http://aumha.org/nntp.htm
> >>
> >>MT DOJ Help Desk wrote:
> >>
> >>
> >>>Word 2000
> >>>Outlook 2000
> >>>Windows XP
> >>>
> >>>I have a mail merge document that is not working for a user. I can
open
> >
> > the
> >
> >>>document and do the mail merge without any problems. Once a month I
> >
> > send an
> >
> >>>email to another user, and the email contains a link to the file. She
> >
> > can
> >
> >>>click on the link to open the file, but can't do the mail merge. If
she
> >>>opens the file by navigating to it in Windows Explorer, then she CAN do
> >
> > the
> >
> >>>mail merge.
> >>>
> >>>If I email the link to other users, they can open the file and do the
> >
> > mail
> >
> >>>merge without any problems, so there's nothing wrong with the links
> >>>themselves, or with the mail merge document. This would appear to be
an
> >>>issue with a setting on her particular computer.
> >>>
> >>>I suspect that the inability to do the mail merge after opening the
> >
> > document
> >
> >>>using the email link is being caused by a security setting on her
> >
> > computer.
> >
> >>>But I'm not sure if that setting would be at the OS level, in Word, or
> >
> > in
> >
> >>>Outlook. I've already posted this question in a Word group, but have
> >
> > not
> >
> >>>yet found an answer. Does anyone know what's causing this behavior,
and
> >
> > how
> >
> >>>to fix it?
> >>>
> >>>Thanks for any help you can offer.
> >>>
> >>>-- Tom
> >>>
> >>>MT DOJ Help Desk
> >>>
> >>>Making the world a safer place.
> >>>
> >>>
> >>
> >
> >
>