My Printers Folder is Empty

[Kris Schmucker]

I have a new Dell computer with Windows XP professional. Yesterday toward the end of the day, I was all of a sudden unable to print. Upon investigation, I discovered my printers and faxes folder was totally empty. If I click on "Add a printer," I get an
error message stating "Operation could not be completed." I tried to re-install the software for the printer (Brother HL-1850) via the cd, but don't get very far before I get this message: "Installshield Engine has encountered a problem and needs to clo
se," after which I'm back to where I started....

Any input would be appreciated.
Thanks,

[Naresh [MSFT]]

Printers and Faxes need the "Print Spooler Service" to be running. Check if
the spooler service is running. ( Run services.msc and check the status of
'Print Service'). Give us more details on the problem if the issue still
persists even after spooler service is started.

--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Kris Schmucker" <Kris > wrote in message
...
> I have a new Dell computer with Windows XP professional. Yesterday toward
the end of the day, I was all of a sudden unable to print. Upon
investigation, I discovered my printers and faxes folder was totally empty.
If I click on "Add a printer," I get an error message stating "Operation
could not be completed." I tried to re-install the software for the printer
(Brother HL-1850) via the cd, but don't get very far before I get this
message: "Installshield Engine has encountered a problem and needs to
close," after which I'm back to where I started....
>
> Any input would be appreciated.
> Thanks,
>

[Naresh [MSFT]]

Printers and Faxes need the "Print Spooler Service" to be running. Check if
the spooler service is running. ( Run services.msc and check the status of
'Print Service'). Give us more details on the problem if the issue still
persists even after spooler service is started.

--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Kris Schmucker" <Kris > wrote in message
...
> I have a new Dell computer with Windows XP professional. Yesterday toward
the end of the day, I was all of a sudden unable to print. Upon
investigation, I discovered my printers and faxes folder was totally empty.
If I click on "Add a printer," I get an error message stating "Operation
could not be completed." I tried to re-install the software for the printer
(Brother HL-1850) via the cd, but don't get very far before I get this
message: "Installshield Engine has encountered a problem and needs to
close," after which I'm back to where I started....
>
> Any input would be appreciated.
> Thanks,
>

[Naresh [MSFT]]

Printers and Faxes need the "Print Spooler Service" to be running. Check if
the spooler service is running. ( Run services.msc and check the status of
'Print Service'). Give us more details on the problem if the issue still
persists even after spooler service is started.

--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Kris Schmucker" <Kris > wrote in message
...
> I have a new Dell computer with Windows XP professional. Yesterday toward
the end of the day, I was all of a sudden unable to print. Upon
investigation, I discovered my printers and faxes folder was totally empty.
If I click on "Add a printer," I get an error message stating "Operation
could not be completed." I tried to re-install the software for the printer
(Brother HL-1850) via the cd, but don't get very far before I get this
message: "Installshield Engine has encountered a problem and needs to
close," after which I'm back to where I started....
>
> Any input would be appreciated.
> Thanks,
>