Help,Please! WinXPSP2 and Norton Antivirus

[JD]

WinXP SP2 has been installed on my computer, but I can no longer access any
Norton Antivirus updates either automatically or trying to access by typing
in a URL. Heck, I can't even get to the Symantec home page at
http://www.symantec.com. In every instance I get the familiar "web site
could not be found" page that tells you to check you typing of the address,
or push "refresh" button, or all that other stuff. I just cannot contace
Norton or Symantec web sites. Please help. JD

[hal@nospam.com]

On Mon, 23 Aug 2004 07:27:03 -0700, "JD"
> wrote:

>WinXP SP2 has been installed on my computer, but I can no longer access any
>Norton Antivirus updates either automatically or trying to access by typing
>in a URL. Heck, I can't even get to the Symantec home page at
>http://www.symantec.com. In every instance I get the familiar "web site
>could not be found" page that tells you to check you typing of the address,
>or push "refresh" button, or all that other stuff. I just cannot contace
>Norton or Symantec web sites. Please help. JD

Try this

http://support.microsoft.com/default.aspx?kbid=842242

Hal

[Haggis]

"JD" > wrote in message
...
> WinXP SP2 has been installed on my computer, but I can no longer access
> any
> Norton Antivirus updates either automatically or trying to access by
> typing
> in a URL. Heck, I can't even get to the Symantec home page at
> http://www.symantec.com. In every instance I get the familiar "web site
> could not be found" page that tells you to check you typing of the
> address,
> or push "refresh" button, or all that other stuff. I just cannot contace
> Norton or Symantec web sites. Please help. JD

check your hosts file...I'll bet there is symantec and a few others in
there

[JD]

Thanks for the help. I am sorry. I have no idea what a host file is or how
to access it what to do if I do access it in order to correct the problem I
have. Can you explain? Thanks in advance. JD

"Haggis" wrote:

>
> "JD" > wrote in message
> ...
> > WinXP SP2 has been installed on my computer, but I can no longer access
> > any
> > Norton Antivirus updates either automatically or trying to access by
> > typing
> > in a URL. Heck, I can't even get to the Symantec home page at
> > http://www.symantec.com. In every instance I get the familiar "web site
> > could not be found" page that tells you to check you typing of the
> > address,
> > or push "refresh" button, or all that other stuff. I just cannot contace
> > Norton or Symantec web sites. Please help. JD
>
> check your hosts file...I'll bet there is symantec and a few others in
> there
>
>
>

[PA Bear]

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/security/protect/default.aspx

WinXP SP2 Release Notes
http://support.microsoft.com/default.aspx?scid=kb;en-us;835935

AumHa Forums
http://forum.aumha.org

JD wrote:
> Thanks for the help. I am sorry. I have no idea what a host file is or
> how
> to access it what to do if I do access it in order to correct the problem
> I
> have. Can you explain? Thanks in advance. JD
>
> "Haggis" wrote:
>
>>
>> "JD" > wrote in message
>> ...
>>> WinXP SP2 has been installed on my computer, but I can no longer access
>>> any
>>> Norton Antivirus updates either automatically or trying to access by
>>> typing
>>> in a URL. Heck, I can't even get to the Symantec home page at
>>> http://www.symantec.com. In every instance I get the familiar "web site
>>> could not be found" page that tells you to check you typing of the
>>> address,
>>> or push "refresh" button, or all that other stuff. I just cannot
>>> contace
>>> Norton or Symantec web sites. Please help. JD
>>
>> check your hosts file...I'll bet there is symantec and a few others in
>> there

[JD]

Thanks for the help, Hal. I am having trouble running (opening) to the
wscui.cul file which is the first instruction on the website you gave me.
Know why? I get back a notice that my computer cannot find wscui.cul. Have
any other suggestions? Thanks. JD

" wrote:

> On Mon, 23 Aug 2004 07:27:03 -0700, "JD"
> > wrote:
>
> >WinXP SP2 has been installed on my computer, but I can no longer access any
> >Norton Antivirus updates either automatically or trying to access by typing
> >in a URL. Heck, I can't even get to the Symantec home page at
> >http://www.symantec.com. In every instance I get the familiar "web site
> >could not be found" page that tells you to check you typing of the address,
> >or push "refresh" button, or all that other stuff. I just cannot contace
> >Norton or Symantec web sites. Please help. JD
>
> Try this
>
> http://support.microsoft.com/default.aspx?kbid=842242
>
> Hal
>
>
>
>
>

[JD]

Thank you! We will try your suggestions

"PA Bear" wrote:

> Check your system for "hijackware":
>
> Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/Darnit.htm
>
> CoolWebSearch Chronicles
> http://www.spywareinfo.com/~merijn/cwschronicles.html
>
> Run these tools in the following order with nothing else running in
> background:
>
> 1. CWShredder (fix all found)
>
> 2. Ad-Aware (fix all found)
>
> 3. Spybot (RTFM but generally fix everything in red)
>
> Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
> and every use, even "right out of the box". But even they can't catch
> everything, 24/7. When all else fails, HijackThis
> (http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
> tool to use. It will help you to both identify and remove any
> hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
> http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
>
> [Alternate download pages for many of the above tools may be found at
> http://aumha.org/a/parasite.htm.]
>
> Also:
>
> 1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...
>
> 2. Update your virus definitions, enable Show Hidden Files
> (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
> and then run a full system scan in Safe Mode
> (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
> with nothing else running in background. Note the files identified and
> removed then find the corresponding page for the file at your AV maker's
> online support pages (e.g.,
> http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
> and follow all Removal steps.
>
> WinXP Only (WinME similar): If this scan finds anything, create a new
> Restore Point then Disk Cleanup > More options > Delete all but the most
> recent Restore Point.
>
> So How Did I Get Infected Anyway?
> http://boards.cexx.org/viewtopic.php?t=957
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE), AH-VSOP
>
> Are You Ready for WinXP SP2?
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> WinXP SP2 Release Notes
> http://support.microsoft.com/default.aspx?scid=kb;en-us;835935
>
> AumHa Forums
> http://forum.aumha.org
>
> JD wrote:
> > Thanks for the help. I am sorry. I have no idea what a host file is or
> > how
> > to access it what to do if I do access it in order to correct the problem
> > I
> > have. Can you explain? Thanks in advance. JD
> >
> > "Haggis" wrote:
> >
> >>
> >> "JD" > wrote in message
> >> ...
> >>> WinXP SP2 has been installed on my computer, but I can no longer access
> >>> any
> >>> Norton Antivirus updates either automatically or trying to access by
> >>> typing
> >>> in a URL. Heck, I can't even get to the Symantec home page at
> >>> http://www.symantec.com. In every instance I get the familiar "web site
> >>> could not be found" page that tells you to check you typing of the
> >>> address,
> >>> or push "refresh" button, or all that other stuff. I just cannot
> >>> contace
> >>> Norton or Symantec web sites. Please help. JD
> >>
> >> check your hosts file...I'll bet there is symantec and a few others in
> >> there
>
>