***MISSING DESKTOP ICONS AFTER SP2

[Doug]

We downloaded SP2 successfully but now when the desktop
comes up there are no icons or taskbar. The original
picture is there that we put on it, though. An error
comes up about kernel32.dll. HELP!!

[Carl]

>-----Original Message-----
>We downloaded SP2 successfully but now when the desktop
>comes up there are no icons or taskbar. The original
>picture is there that we put on it, though. An error
>comes up about kernel32.dll. HELP!!
>.
>

hello (first time poster here)

i seem to have the same problem.
this has solved the problem for me.
"run"
type "services.msc"
look for "DCOM Server Process Launcher"
go into the properties and change the setting
from "automatic" to "manual"

reboot.

the only problem i have found is that you are unable to
use liveupdate for norton systemworks 2004.

the "service" seems to hang when booting or even starting
it manually threw the "services.msc"

i hope microsoft figures out why this is happening, "wink,
wink"

Carl

[Doug]

There is still a problem, though. We have NO taskbar on
which to type Run.


>-----Original Message-----
>
>>-----Original Message-----
>>We downloaded SP2 successfully but now when the desktop
>>comes up there are no icons or taskbar. The original
>>picture is there that we put on it, though. An error
>>comes up about kernel32.dll. HELP!!
>>.
>>
>
>hello (first time poster here)
>
>i seem to have the same problem.
>this has solved the problem for me.
>"run"
>type "services.msc"
>look for "DCOM Server Process Launcher"
>go into the properties and change the setting
>from "automatic" to "manual"
>
>reboot.
>
>the only problem i have found is that you are unable to
>use liveupdate for norton systemworks 2004.
>
>the "service" seems to hang when booting or even
starting
>it manually threw the "services.msc"
>
>i hope microsoft figures out why this is
happening, "wink,
>wink"
>
>Carl
>.
>

[bjrugg]

Try booting to safe mode, use the administrator logon, and create a new user
account. Reboot to new user and then copy over the desktop and other items
from the old account. Worked for user I dealt with with the same problem.
See below:
*****
Saw something similar at work the other day on an XP Pro SP1 system. We
could log on to another administrator level account and see that the icons
were there in the correct folder and that the registry for the other user
(used "load hive" to load up his registry) pointed the desktop to the right
folder. However, it was just like you describe - other users were fine, but
this one user was messed up. I tried a test - copied the NTUser.dat file
from the bad profile over the top of another admin profile and the problem
showed up for this other user too. So, we "re-profiled" the user and all is
well now. (saved off the My Documents, Desktop, etc. and deleted the user
profile and recreated it.)

Jerry
[433588]

"bjrugg-131386" > wrote in message
...
> A vet friend has a modified Dell desktop ( original Dell that had a non
Dell
> motherboard replacement after a lightning strike) that tried to update XP
PE
> SP1 with SP2. The system has 3 accounts on it, one his (an administrator)
> and two limited for his wife and daughter. The system was running fine
prior
> to the SP2 upgrade.
> After the upgrade (occurs with no problems noted), the computer desktop
> icons are all missing on his desktop, but not on the other two limited
> accounts. When he boots into safemode, he sees all his icons for his
> desktop.
>
> Any ideas on what to do to fix this problem? He has Norton AV 2003 on his
> system. All other software is the usual. He has a Adelphia cable broadband
> but uses AOL Broadband for his Internet needs.
>
>


"Doug" > wrote in message
...
> We downloaded SP2 successfully but now when the desktop
> comes up there are no icons or taskbar. The original
> picture is there that we put on it, though. An error
> comes up about kernel32.dll. HELP!!

[Doug]

Well, when she boots into Safe Mode she still sees no
icons, taskbar, etc. Just her pic on the desktop is
normal. She is in DOS and can see all her files, etc.,
but the desktop is empty of icons and taskbar.


>-----Original Message-----
>Try booting to safe mode, use the administrator logon,
and create a new user
>account. Reboot to new user and then copy over the
desktop and other items
>from the old account. Worked for user I dealt with with
the same problem.
>See below:
>*****
>Saw something similar at work the other day on an XP Pro
SP1 system. We
>could log on to another administrator level account and
see that the icons
>were there in the correct folder and that the registry
for the other user
>(used "load hive" to load up his registry) pointed the
desktop to the right
>folder. However, it was just like you describe - other
users were fine, but
>this one user was messed up. I tried a test - copied the
NTUser.dat file
>from the bad profile over the top of another admin
profile and the problem
>showed up for this other user too. So, we "re-profiled"
the user and all is
>well now. (saved off the My Documents, Desktop, etc. and
deleted the user
>profile and recreated it.)
>
>Jerry
>[433588]
>
>"bjrugg-131386" > wrote in
message
...
>> A vet friend has a modified Dell desktop ( original
Dell that had a non
>Dell
>> motherboard replacement after a lightning strike) that
tried to update XP
>PE
>> SP1 with SP2. The system has 3 accounts on it, one his
(an administrator)
>> and two limited for his wife and daughter. The system
was running fine
>prior
>> to the SP2 upgrade.
>> After the upgrade (occurs with no problems noted), the
computer desktop
>> icons are all missing on his desktop, but not on the
other two limited
>> accounts. When he boots into safemode, he sees all his
icons for his
>> desktop.
>>
>> Any ideas on what to do to fix this problem? He has
Norton AV 2003 on his
>> system. All other software is the usual. He has a
Adelphia cable broadband
>> but uses AOL Broadband for his Internet needs.
>>
>>
>
>
>"Doug" > wrote in
message
...
>> We downloaded SP2 successfully but now when the desktop
>> comes up there are no icons or taskbar. The original
>> picture is there that we put on it, though. An error
>> comes up about kernel32.dll. HELP!!
>
>
>.
>

[Ronnie Vernon MVP]

Doug wrote:
> Well, when she boots into Safe Mode she still sees no
> icons, taskbar, etc. Just her pic on the desktop is
> normal. She is in DOS and can see all her files, etc.,
> but the desktop is empty of icons and taskbar.
>

Doug

When you get to the boot menu, where you select Safe Mode, select the "Last
known good configuration" instead. This should resolve the problem.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

[Doug]

Last known good configuration didn't work either. It did
the same thing. Explorer.exe seems to have disappeared
AFTER she tried to copy it the first time. Since she was
able to use DOS, we copied explorer.exe from my computer
onto a floppy disc and she copied it into her Windows
folder. Rebooted, it worked great!

>-----Original Message-----
>Doug wrote:
>> Well, when she boots into Safe Mode she still sees no
>> icons, taskbar, etc. Just her pic on the desktop is
>> normal. She is in DOS and can see all her files, etc.,
>> but the desktop is empty of icons and taskbar.
>>
>
>Doug
>
>When you get to the boot menu, where you select Safe
Mode, select the "Last
>known good configuration" instead. This should resolve
the problem.
>
>--
>
>Ronnie Vernon
>Microsoft MVP
>Windows Shell/User
>
>
>.
>