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Rob
September 7th 04, 05:50 AM
After installing XP Service Pack 2, Dell XPS system now
sometimes halts with blue screen error
message "BAD_POOL_HEADER". When system is rebooted,
system has "recovered from a serious error"; MS error
reporting server indicates problem is associated with a
device driver. How can I troubleshoot which
driver/interactions are triggering this error ?

The system worked fine prior to installing XP SP2
(running XP SP1). Error occurs when running Norton
System Works "one button checkup" and WinDoctor
utilities, so I suspect this application is calling some
driver. Devices attached to this PC are Ximeta NetDisk,
Buffalo AirStation wireless-g router, pre-installed DVD-
ROM and DVD-RW drives, and optical mouse. The Ximeta and
Buffalo are not "certified" by Microsoft, but seem to be
working fine. Symantec tech support has not reported any
errors associated with SP2 when running the applications.

Any suggestions ?

THANKS !!

sem
September 7th 04, 06:41 AM
Part of the recommended preparation for installtion of
SP2 is to go to the website of the computer's
manufacturer and check for their advice regarding needed
patches or drivers. They may have a driver that you
need. My suggestion is to go to the Dell site and check
for a reommended driver.

>-----Original Message-----
>After installing XP Service Pack 2, Dell XPS system now
>sometimes halts with blue screen error
>message "BAD_POOL_HEADER". When system is rebooted,
>system has "recovered from a serious error"; MS error
>reporting server indicates problem is associated with a
>device driver. How can I troubleshoot which
>driver/interactions are triggering this error ?
>
>The system worked fine prior to installing XP SP2
>(running XP SP1). Error occurs when running Norton
>System Works "one button checkup" and WinDoctor
>utilities, so I suspect this application is calling some
>driver. Devices attached to this PC are Ximeta NetDisk,
>Buffalo AirStation wireless-g router, pre-installed DVD-
>ROM and DVD-RW drives, and optical mouse. The Ximeta
and
>Buffalo are not "certified" by Microsoft, but seem to be
>working fine. Symantec tech support has not reported
any
>errors associated with SP2 when running the applications.
>
>Any suggestions ?
>
>THANKS !!
>
>.
>

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