Internal keyboard/mouse not working after installing SP2

[Evert]

I have a Acer Travelmate 650 notebook. After I install SP2 my
internal keyboard and mouse are not working. I tried to do a clean
install and tried the XP version with SP2 intergrated but still the
same problem. When I start in safe mode my internal keyboard and
mouse are working. After I uninstall SP2 my keyboard and mouse are
working again. My external USB mouse is working fine.

Anybody have an idea?

Thanks in advance,

Evert Dieperink

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[Malke]

Evert wrote:

> I have a Acer Travelmate 650 notebook. After I install SP2 my
> internal keyboard and mouse are not working. I tried to do a clean
> install and tried the XP version with SP2 intergrated but still the
> same problem. When I start in safe mode my internal keyboard and
> mouse are working. After I uninstall SP2 my keyboard and mouse are
> working again. My external USB mouse is working fine.
>

You need to get updated drivers for those devices from Acer.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

[Lorenzo]

Same problem here.
Acer Travelmate650 seems to be not compatible with SP2.
There is some big issue with the Touchpad, after installing
and rebooting I get dead keyboard and touchpad, yellow
marker on the touchpad in the control panel, device not
working.

Don't even try to update the drivers if there aren't brand
new ones, the newest i could find are from year 2003 and
nothing changes using those.

Our only hope is that Acer gets aware quickly of the issue,
makes some tests and release new drivers and bios to
support the SP2.

I wrote to the Acer Support Italy and they answred they
don't have any information about compatibility problems
involving their products and SP2.
That is not fair since there was some time to test SP2 now.

If you have the "advantage" insurance i suggest you to
phone the assistance and complain about the problem
(otherwise you have to pay for the call since it is an "hot
line").

Maybe after some users worldwide complain about it, Acer
will do something.

Regards.

>-----Original Message-----
>I have a Acer Travelmate 650 notebook. After I install SP2 my
>internal keyboard and mouse are not working. I tried to do
a clean
>install and tried the XP version with SP2 intergrated but
still the
>same problem. When I start in safe mode my internal
keyboard and
>mouse are working. After I uninstall SP2 my keyboard and
mouse are
>working again. My external USB mouse is working fine.
>
>Anybody have an idea?
>
>Thanks in advance,
>
>Evert Dieperink
>
>----------------------------------------------
>Posted with NewsLeecher v1.0 beta 30 (RC1)
> * Binary Usenet Leeching Made Easy
> * http://www.newsleecher.com/?usenet
>----------------------------------------------
>
>.
>

[Godfried]

Same problem here,
I have an Acer Travelmate 653LCi. I tried to install SP2, but no mouse
or keyboard. I used remote desktop to use my laptop and uninstalled
the SP.
Good idea to write to Acer. I will leave a message there.

We will see if they update their drivers.

Greatings
Godfried

[Wei Pang]

(Godfried) wrote in message >...
> Same problem here,
> I have an Acer Travelmate 653LCi. I tried to install SP2, but no mouse
> or keyboard. I used remote desktop to use my laptop and uninstalled
> the SP.
> Good idea to write to Acer. I will leave a message there.
>
> We will see if they update their drivers.
>
> Greatings
> Godfried

Same problem here! Using Acer Travelmate 650 too...