Browsing probs after XP SP2 install

[mdion96]

My husband just installed the XP SP2 and now has 3 specific problems. He's
running ZoneAlarmPro, McAffe VirusScanCorporate, and has run SpyBot recently
with no problems. After installing the SP, we disabled the new XP firewall.
We have a wireless network with a cable connection.

Here are his problems following the update (he had none of the symptoms
prior):
1. When he uses IE, 50% of the time when he tries to connect to a page, he
gets an error that he is offline, when he clicks "connect" it sends him to an
old dialup setting that we use when we visit my mom. Then it starts to dial.
He cancels the dialing, and the page loads.

2. When using Mozilla (he even updated the browser to see if that would
help), he often gets the following error when trying to read pages: Cannot
Load dialog. Error 623: The system could not find the phone book entry for
this connection. And the page won't load. If he tries the page again later,
it loads.

3. He's had his messaging programs (WinMessenger, Yahoo) become disconnected
unexpectedly, and when he tries to log on again, the servers cannot be found.

Again, he's had _none_ of these problems before and they seem to be
intermittant. I can't find references on microsoft.com and other bulletins. I
assume I need to disable some other new networking setting, but am not sure.

Any help would be greatly appreciated.
Best,
Michelle

[Quaoar]

"mdion96" > wrote in message
...
> My husband just installed the XP SP2 and now has 3 specific problems.
> He's
> running ZoneAlarmPro, McAffe VirusScanCorporate, and has run SpyBot
> recently
> with no problems. After installing the SP, we disabled the new XP
> firewall.
> We have a wireless network with a cable connection.
>
> Here are his problems following the update (he had none of the
> symptoms
> prior):
> 1. When he uses IE, 50% of the time when he tries to connect to a
> page, he
> gets an error that he is offline, when he clicks "connect" it sends
> him to an
> old dialup setting that we use when we visit my mom. Then it starts to
> dial.
> He cancels the dialing, and the page loads.
>
> 2. When using Mozilla (he even updated the browser to see if that
> would
> help), he often gets the following error when trying to read pages:
> Cannot
> Load dialog. Error 623: The system could not find the phone book entry
> for
> this connection. And the page won't load. If he tries the page again
> later,
> it loads.
>
> 3. He's had his messaging programs (WinMessenger, Yahoo) become
> disconnected
> unexpectedly, and when he tries to log on again, the servers cannot be
> found.
>
> Again, he's had _none_ of these problems before and they seem to be
> intermittant. I can't find references on microsoft.com and other
> bulletins. I
> assume I need to disable some other new networking setting, but am not
> sure.
>
> Any help would be greatly appreciated.
> Best,
> Michelle
>

First, I would disable the modem in Device Manager to eliminate that as
a source of the problem. From a Run command, type msconfig[enter key],
Startup Tab. Look at the checked startups, and if there is anything
relating to the dialup ISP, uncheck it. Reboot. See if that helps with
the connection (BTW, is this Ethernet or wireless to a router and
cable/dsl?)

If that does not help, Google for the two apps lspfix.exe and
winsockxpfix.exe. Run both in default mode to fix the TCP/IP stack.

Q

[michelle]

Thanks for the suggestions. It's wireless to a router/firewall and then to
cable modem. That's why we're confused about IE trying to dial up a
connection.

Could it just be that the connection is timing out and that's why it tries
to re-connect via the modem?

Thanks again. md

"Quaoar" wrote:

>
> "mdion96" > wrote in message
> ...
> > My husband just installed the XP SP2 and now has 3 specific problems.
> > He's
> > running ZoneAlarmPro, McAffe VirusScanCorporate, and has run SpyBot
> > recently
> > with no problems. After installing the SP, we disabled the new XP
> > firewall.
> > We have a wireless network with a cable connection.
> >
> > Here are his problems following the update (he had none of the
> > symptoms
> > prior):
> > 1. When he uses IE, 50% of the time when he tries to connect to a
> > page, he
> > gets an error that he is offline, when he clicks "connect" it sends
> > him to an
> > old dialup setting that we use when we visit my mom. Then it starts to
> > dial.
> > He cancels the dialing, and the page loads.
> >
> > 2. When using Mozilla (he even updated the browser to see if that
> > would
> > help), he often gets the following error when trying to read pages:
> > Cannot
> > Load dialog. Error 623: The system could not find the phone book entry
> > for
> > this connection. And the page won't load. If he tries the page again
> > later,
> > it loads.
> >
> > 3. He's had his messaging programs (WinMessenger, Yahoo) become
> > disconnected
> > unexpectedly, and when he tries to log on again, the servers cannot be
> > found.
> >
> > Again, he's had _none_ of these problems before and they seem to be
> > intermittant. I can't find references on microsoft.com and other
> > bulletins. I
> > assume I need to disable some other new networking setting, but am not
> > sure.
> >
> > Any help would be greatly appreciated.
> > Best,
> > Michelle
> >
>
> First, I would disable the modem in Device Manager to eliminate that as
> a source of the problem. From a Run command, type msconfig[enter key],
> Startup Tab. Look at the checked startups, and if there is anything
> relating to the dialup ISP, uncheck it. Reboot. See if that helps with
> the connection (BTW, is this Ethernet or wireless to a router and
> cable/dsl?)
>
> If that does not help, Google for the two apps lspfix.exe and
> winsockxpfix.exe. Run both in default mode to fix the TCP/IP stack.
>
> Q
>
>
>

[Quaoar]

"michelle" > wrote in message
...
> Thanks for the suggestions. It's wireless to a router/firewall and
> then to
> cable modem. That's why we're confused about IE trying to dial up a
> connection.
>
> Could it just be that the connection is timing out and that's why it
> tries
> to re-connect via the modem?
>
> Thanks again. md
>
> "Quaoar" wrote:
>
>>
>> "mdion96" > wrote in message
>> ...
>> > My husband just installed the XP SP2 and now has 3 specific
>> > problems.
>> > He's
>> > running ZoneAlarmPro, McAffe VirusScanCorporate, and has run SpyBot
>> > recently
>> > with no problems. After installing the SP, we disabled the new XP
>> > firewall.
>> > We have a wireless network with a cable connection.
>> >
>> > Here are his problems following the update (he had none of the
>> > symptoms
>> > prior):
>> > 1. When he uses IE, 50% of the time when he tries to connect to a
>> > page, he
>> > gets an error that he is offline, when he clicks "connect" it sends
>> > him to an
>> > old dialup setting that we use when we visit my mom. Then it starts
>> > to
>> > dial.
>> > He cancels the dialing, and the page loads.
>> >
>> > 2. When using Mozilla (he even updated the browser to see if that
>> > would
>> > help), he often gets the following error when trying to read pages:
>> > Cannot
>> > Load dialog. Error 623: The system could not find the phone book
>> > entry
>> > for
>> > this connection. And the page won't load. If he tries the page
>> > again
>> > later,
>> > it loads.
>> >
>> > 3. He's had his messaging programs (WinMessenger, Yahoo) become
>> > disconnected
>> > unexpectedly, and when he tries to log on again, the servers cannot
>> > be
>> > found.
>> >
>> > Again, he's had _none_ of these problems before and they seem to be
>> > intermittant. I can't find references on microsoft.com and other
>> > bulletins. I
>> > assume I need to disable some other new networking setting, but am
>> > not
>> > sure.
>> >
>> > Any help would be greatly appreciated.
>> > Best,
>> > Michelle
>> >
>>
>> First, I would disable the modem in Device Manager to eliminate that
>> as
>> a source of the problem. From a Run command, type msconfig[enter
>> key],
>> Startup Tab. Look at the checked startups, and if there is anything
>> relating to the dialup ISP, uncheck it. Reboot. See if that helps
>> with
>> the connection (BTW, is this Ethernet or wireless to a router and
>> cable/dsl?)
>>
>> If that does not help, Google for the two apps lspfix.exe and
>> winsockxpfix.exe. Run both in default mode to fix the TCP/IP stack.
>>
>> Q
>>
>>
>>

Disable the modem in Device Manager. Run the two progams.

Q