Windows messenger audio/video problems

[Alan White]

I am running XP Pro and have Service Pack 2 installed.
I am behind a Linksys router and have the Windows XP firewall enabled with
an exception for Windows Messenger and have enabled UPnP.

I can exchange messages OK, voice works but no video.

I have tried to forward UDP ports 5004-65535 to the IP of my computer on the
LAN.

I can't get the video to work and would love someone to tell me where I have
gone wrong.(When I run the audio wizard, the video works fine.)
Should I kill the UPnP or forward different ports???

Your help would be appreciated.

[Jonathan Kay [MVP]]

Greetings Alan,

Video and Audio are essentially the same component connectivity-wise within Windows
Messenger, so can you be more specific about "no video" -- will video just not connect or are
you seeing a black screen...?
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"Alan White" > wrote in message
...
>I am running XP Pro and have Service Pack 2 installed.
> I am behind a Linksys router and have the Windows XP firewall enabled with an exception for
> Windows Messenger and have enabled UPnP.
>
> I can exchange messages OK, voice works but no video.
>
> I have tried to forward UDP ports 5004-65535 to the IP of my computer on the LAN.
>
> I can't get the video to work and would love someone to tell me where I have gone
> wrong.(When I run the audio wizard, the video works fine.)
> Should I kill the UPnP or forward different ports???
>
> Your help would be appreciated.
>
>

[Alan White]

It won't connect. The dialogue box at the bottom of the screen says
"connecting etc..." but does not make any connection at all.


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Alan,
>
> Video and Audio are essentially the same component connectivity-wise
> within Windows Messenger, so can you be more specific about "no video" --
> will video just not connect or are you seeing a black screen...?
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Alan White" > wrote in message
> ...
>>I am running XP Pro and have Service Pack 2 installed.
>> I am behind a Linksys router and have the Windows XP firewall enabled
>> with an exception for Windows Messenger and have enabled UPnP.
>>
>> I can exchange messages OK, voice works but no video.
>>
>> I have tried to forward UDP ports 5004-65535 to the IP of my computer on
>> the LAN.
>>
>> I can't get the video to work and would love someone to tell me where I
>> have gone wrong.(When I run the audio wizard, the video works fine.)
>> Should I kill the UPnP or forward different ports???
>>
>> Your help would be appreciated.
>>
>>
>
>

[Joel Estes]

It seems to be broken at the moment.

Joel

"Alan White" > wrote in message
...
> It won't connect. The dialogue box at the bottom of the screen says
> "connecting etc..." but does not make any connection at all.
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
>> Greetings Alan,
>>
>> Video and Audio are essentially the same component connectivity-wise
>> within Windows Messenger, so can you be more specific about "no video" --
>> will video just not connect or are you seeing a black screen...?
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "Alan White" > wrote in message
>> ...
>>>I am running XP Pro and have Service Pack 2 installed.
>>> I am behind a Linksys router and have the Windows XP firewall enabled
>>> with an exception for Windows Messenger and have enabled UPnP.
>>>
>>> I can exchange messages OK, voice works but no video.
>>>
>>> I have tried to forward UDP ports 5004-65535 to the IP of my computer on
>>> the LAN.
>>>
>>> I can't get the video to work and would love someone to tell me where I
>>> have gone wrong.(When I run the audio wizard, the video works fine.)
>>> Should I kill the UPnP or forward different ports???
>>>
>>> Your help would be appreciated.
>>>
>>>
>>
>>
>
>

[reubenkerben]

I have the same exact problem. i initiate the "start
camera" i have set up and configured everything within
windows messenger however it says connecting and it
doesnt work.
>-----Original Message-----
>It won't connect. The dialogue box at the bottom of the
screen says
>"connecting etc..." but does not make any connection
at all.
>
>
>"Jonathan Kay [MVP]" >
wrote in message
...
>> Greetings Alan,
>>
>> Video and Audio are essentially the same component
connectivity-wise
>> within Windows Messenger, so can you be more specific
about "no video" --
>> will video just not connect or are you seeing a black
screen...?
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2004
Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "Alan White" > wrote in message
>> ...
>>>I am running XP Pro and have Service Pack 2 installed.
>>> I am behind a Linksys router and have the Windows XP
firewall enabled
>>> with an exception for Windows Messenger and have
enabled UPnP.
>>>
>>> I can exchange messages OK, voice works but no video.
>>>
>>> I have tried to forward UDP ports 5004-65535 to the
IP of my computer on
>>> the LAN.
>>>
>>> I can't get the video to work and would love someone
to tell me where I
>>> have gone wrong.(When I run the audio wizard, the
video works fine.)
>>> Should I kill the UPnP or forward different ports???
>>>
>>> Your help would be appreciated.
>>>
>>>
>>
>>
>
>
>.
>

[Hambone]

Same here again, but I cant even get the voice conversation to work.
Identical problem, says its "connecting to" etc and then eventually
fails. Simple text messaging works.

I have a netgear FWG114P router, and have enabled UPnP. I have also
upgraded to Windows Messenger 5.0, though I see no UPnP configurable
seetings there either.

I have Norton software firewall, but disabling this has no effect.

What can I do ?




"reubenkerben" > wrote in message >...
> I have the same exact problem. i initiate the "start
> camera" i have set up and configured everything within
> windows messenger however it says connecting and it
> doesnt work.
> >-----Original Message-----
> >It won't connect. The dialogue box at the bottom of the
> screen says
> >"connecting etc..." but does not make any connection
> at all.
> >
> >
> >"Jonathan Kay [MVP]" >
> wrote in message
> ...
> >> Greetings Alan,
> >>
> >> Video and Audio are essentially the same component
> connectivity-wise
> >> within Windows Messenger, so can you be more specific
> about "no video" --
> >> will video just not connect or are you seeing a black
> screen...?
> >> ____________________________________________
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2004
> Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >>
> >> "Alan White" > wrote in message
> >> ...
> >>>I am running XP Pro and have Service Pack 2 installed.
> >>> I am behind a Linksys router and have the Windows XP
> firewall enabled
> >>> with an exception for Windows Messenger and have
> enabled UPnP.
> >>>
> >>> I can exchange messages OK, voice works but no video.
> >>>
> >>> I have tried to forward UDP ports 5004-65535 to the
> IP of my computer on
> >>> the LAN.
> >>>
> >>> I can't get the video to work and would love someone
> to tell me where I
> >>> have gone wrong.(When I run the audio wizard, the
> video works fine.)
> >>> Should I kill the UPnP or forward different ports???
> >>>
> >>> Your help would be appreciated.
> >>>
> >>>
> >>
> >>
> >
> >
> >.
> >

[Alan White]

Hopefully Jonathan Kay (MVP) will see this thread and reply again.
Apparently this is a common problem of not being able to connect.
Linksys tells me to upgrade the firmware on the router, but I can't see that
being of any help.
I did have it working some months ago, but only when I called out - it
wouldn't connect with someone trying to connect to me.


"Hambone" > wrote in message
om...
> Same here again, but I cant even get the voice conversation to work.
> Identical problem, says its "connecting to" etc and then eventually
> fails. Simple text messaging works.
>
> I have a netgear FWG114P router, and have enabled UPnP. I have also
> upgraded to Windows Messenger 5.0, though I see no UPnP configurable
> seetings there either.
>
> I have Norton software firewall, but disabling this has no effect.
>
> What can I do ?
>
>
>
>
> "reubenkerben" > wrote in message
> >...
>> I have the same exact problem. i initiate the "start
>> camera" i have set up and configured everything within
>> windows messenger however it says connecting and it
>> doesnt work.
>> >-----Original Message-----
>> >It won't connect. The dialogue box at the bottom of the
>> screen says
>> >"connecting etc..." but does not make any connection
>> at all.
>> >
>> >
>> >"Jonathan Kay [MVP]" >
>> wrote in message
>> ...
>> >> Greetings Alan,
>> >>
>> >> Video and Audio are essentially the same component
>> connectivity-wise
>> >> within Windows Messenger, so can you be more specific
>> about "no video" --
>> >> will video just not connect or are you seeing a black
>> screen...?
>> >> ____________________________________________
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Messenger/MSN Messenger
>> >> Associate Expert
>> >> http://www.microsoft.com/windowsxp/expertzone/
>> >> Messenger Resources - http://messenger.jonathankay.com
>> >> All posts unless otherwise specified are (c) 2004
>> Jonathan Kay.
>> >> You *must* contact me for redistribution rights.
>> >>
>> >> "Alan White" > wrote in message
>> >> ...
>> >>>I am running XP Pro and have Service Pack 2 installed.
>> >>> I am behind a Linksys router and have the Windows XP
>> firewall enabled
>> >>> with an exception for Windows Messenger and have
>> enabled UPnP.
>> >>>
>> >>> I can exchange messages OK, voice works but no video.
>> >>>
>> >>> I have tried to forward UDP ports 5004-65535 to the
>> IP of my computer on
>> >>> the LAN.
>> >>>
>> >>> I can't get the video to work and would love someone
>> to tell me where I
>> >>> have gone wrong.(When I run the audio wizard, the
>> video works fine.)
>> >>> Should I kill the UPnP or forward different ports???
>> >>>
>> >>> Your help would be appreciated.
>> >>>
>> >>>
>> >>
>> >>
>> >
>> >
>> >.
>> >

[johnV]

Anyone.... Anyone.....???

I have had the no video/audio connect problem for quite some time, and have
read many forums in search of an answer.

Interestingly enough, they usually progess and end like this one.

Once its been established that UPnP is enabled in NAT Routers and software
firewalls have been disabled, and audio/video connections still can't be
established, no further advice is offered.

It seems that no one has a solution for this very frustrating problem.
Judging from my prior forum searches, this is not an uncommon issue and it
goes back at least a year.

AFAIK, MS does not have much information on this issue, except "turn on
UPnP." Great.

Currently, I have:
- WinXP SP2;
- WRT54G Linksys router with the most recent firmware; UPnP is enabled and
QoS is disabled;
- Windows Firewall with Messenger and UPnP exceptions; and
- disabled QoS services.

When troubleshooting, I have tried turning off all firewalls, and tried
opening up the suggested ports...

Still, no joy.

Is there any other reasonably priced, third party software available for
audio/video conferencing?

Sorry for the rant, but I've really had enough of this problem.

Thanks.
John

"Alan White" wrote:

> Hopefully Jonathan Kay (MVP) will see this thread and reply again.
> Apparently this is a common problem of not being able to connect.
> Linksys tells me to upgrade the firmware on the router, but I can't see that
> being of any help.
> I did have it working some months ago, but only when I called out - it
> wouldn't connect with someone trying to connect to me.
>
>
> "Hambone" > wrote in message
> om...
> > Same here again, but I cant even get the voice conversation to work.
> > Identical problem, says its "connecting to" etc and then eventually
> > fails. Simple text messaging works.
> >
> > I have a netgear FWG114P router, and have enabled UPnP. I have also
> > upgraded to Windows Messenger 5.0, though I see no UPnP configurable
> > seetings there either.
> >
> > I have Norton software firewall, but disabling this has no effect.
> >
> > What can I do ?
> >
> >
> >
> >
> > "reubenkerben" > wrote in message
> > >...
> >> I have the same exact problem. i initiate the "start
> >> camera" i have set up and configured everything within
> >> windows messenger however it says connecting and it
> >> doesnt work.
> >> >-----Original Message-----
> >> >It won't connect. The dialogue box at the bottom of the
> >> screen says
> >> >"connecting etc..." but does not make any connection
> >> at all.
> >> >
> >> >
> >> >"Jonathan Kay [MVP]" >
> >> wrote in message
> >> ...
> >> >> Greetings Alan,
> >> >>
> >> >> Video and Audio are essentially the same component
> >> connectivity-wise
> >> >> within Windows Messenger, so can you be more specific
> >> about "no video" --
> >> >> will video just not connect or are you seeing a black
> >> screen...?
> >> >> ____________________________________________
> >> >> Jonathan Kay
> >> >> Microsoft MVP - Windows Messenger/MSN Messenger
> >> >> Associate Expert
> >> >> http://www.microsoft.com/windowsxp/expertzone/
> >> >> Messenger Resources - http://messenger.jonathankay.com
> >> >> All posts unless otherwise specified are (c) 2004
> >> Jonathan Kay.
> >> >> You *must* contact me for redistribution rights.
> >> >>
> >> >> "Alan White" > wrote in message
> >> >> ...
> >> >>>I am running XP Pro and have Service Pack 2 installed.
> >> >>> I am behind a Linksys router and have the Windows XP
> >> firewall enabled
> >> >>> with an exception for Windows Messenger and have
> >> enabled UPnP.
> >> >>>
> >> >>> I can exchange messages OK, voice works but no video.
> >> >>>
> >> >>> I have tried to forward UDP ports 5004-65535 to the
> >> IP of my computer on
> >> >>> the LAN.
> >> >>>
> >> >>> I can't get the video to work and would love someone
> >> to tell me where I
> >> >>> have gone wrong.(When I run the audio wizard, the
> >> video works fine.)
> >> >>> Should I kill the UPnP or forward different ports???
> >> >>>
> >> >>> Your help would be appreciated.
> >> >>>
> >> >>>
> >> >>
> >> >>
> >> >
> >> >
> >> >.
> >> >
>
>
>

[Toby Newman]

> Is there any other reasonably priced, third party software available for
> audio/video conferencing?
>
> Sorry for the rant, but I've really had enough of this problem.
>
> Thanks.
> John
>



Teamspeak. Free. Good!

[Mack]

I've got the same problem and found a possible solution at this site:

http://staff.onlinesupport.ca/dfleming/linksys/linksys.html

The info. is for a linksys BEFSR41 Router but should work with other
routers. Basically he says to (on the router), ENABLE the "Block WAN
Requests" apply changes, then Forward Ext. Port 6891 to 6900 (TCP) and apply
changes.

That information along with enabling UPnP Framework on WinXp may work. I
haven't tried it yet because I can't find anyone to test it with.