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View Full Version : New install + SP2 = ntdll.dll error


John Munsey Jr
September 12th 04, 04:40 AM
I have a Dell Dimension 4400 with standard hardware on which I just
did two fresh installs. The XP Pro CD includes SP1 and most security
updates.

Anyway after installing XP SP2 the system will not boot up - get a
blue screen:
STOP: c0000221 Unknown Hard Error
\SystemRoot\System32\ntdll.dll

System will boot into safe mode but will not into safe mode with
network support, though removing the network card after the SP2
install does not help.

I may try removing the NIC and doing a wipe seinstall again to see,
but I dunno.

Any ideas?

Rick \Nutcase\ Rogers
September 12th 04, 01:13 PM
Hi John,

See if the article I referred you to in the .general group helps. There is
not a whole lot you can do about this particular error.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"John Munsey Jr" > wrote in message
om...
>I have a Dell Dimension 4400 with standard hardware on which I just
> did two fresh installs. The XP Pro CD includes SP1 and most security
> updates.
>
> Anyway after installing XP SP2 the system will not boot up - get a
> blue screen:
> STOP: c0000221 Unknown Hard Error
> \SystemRoot\System32\ntdll.dll
>
> System will boot into safe mode but will not into safe mode with
> network support, though removing the network card after the SP2
> install does not help.
>
> I may try removing the NIC and doing a wipe seinstall again to see,
> but I dunno.
>
> Any ideas?

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