New install + SP2 = ntdll.dll error

[John Munsey Jr]

I have a Dell Dimension 4400 with standard hardware on which I just
did two fresh installs. The XP Pro CD includes SP1 and most security
updates.

Anyway after installing XP SP2 the system will not boot up - get a
blue screen:
STOP: c0000221 Unknown Hard Error
\SystemRoot\System32\ntdll.dll

System will boot into safe mode but will not into safe mode with
network support, though removing the network card after the SP2
install does not help.

I may try removing the NIC and doing a wipe seinstall again to see,
but I dunno.

Any ideas?

[Rick \Nutcase\ Rogers]

Hi John,

"STOP: C0000221 Unknown Hard Error" or "STOP: C0000221
STATUS_IMAGE_CHECKSUM_MISMATCH" Error Message Occurs
http://support.microsoft.com/?kbid=314474

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"John Munsey Jr" > wrote in message
om...
>I have a Dell Dimension 4400 with standard hardware on which I just
> did two fresh installs. The XP Pro CD includes SP1 and most security
> updates.
>
> Anyway after installing XP SP2 the system will not boot up - get a
> blue screen:
> STOP: c0000221 Unknown Hard Error
> \SystemRoot\System32\ntdll.dll
>
> System will boot into safe mode but will not into safe mode with
> network support, though removing the network card after the SP2
> install does not help.
>
> I may try removing the NIC and doing a wipe seinstall again to see,
> but I dunno.
>
> Any ideas?

[John Munsey Jr]

I have read all of the kbs on this but I am using a Dell system with
default hardware and a fresh install of XP.. Unless the install disk
is corrupted I don't what else can be done.

I may try a different install disk I suppose..

The system seems to work ok with SP1 but I am sure SP2 will get
eventually loaded onto it once I leave it with the owner..

"Rick \"Nutcase\" Rogers" > wrote in message >...
> Hi John,
>
> "STOP: C0000221 Unknown Hard Error" or "STOP: C0000221
> STATUS_IMAGE_CHECKSUM_MISMATCH" Error Message Occurs
> http://support.microsoft.com/?kbid=314474
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "John Munsey Jr" > wrote in message
> om...
> >I have a Dell Dimension 4400 with standard hardware on which I just
> > did two fresh installs. The XP Pro CD includes SP1 and most security
> > updates.
> >
> > Anyway after installing XP SP2 the system will not boot up - get a
> > blue screen:
> > STOP: c0000221 Unknown Hard Error
> > \SystemRoot\System32\ntdll.dll
> >
> > System will boot into safe mode but will not into safe mode with
> > network support, though removing the network card after the SP2
> > install does not help.
> >
> > I may try removing the NIC and doing a wipe seinstall again to see,
> > but I dunno.
> >
> > Any ideas?

[Rick \Nutcase\ Rogers]

Hi John,

Likely it is that a file included with SP2 is incompatible with one of the
Dell drivers. This may be an issue (happens with a lot of the major OEM's)
that needs to be brought to Dell's attention. They may already be aware of
the issue, and there may already be a fix. You would have to check with
them.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"John Munsey Jr" > wrote in message
om...
>I have read all of the kbs on this but I am using a Dell system with
> default hardware and a fresh install of XP.. Unless the install disk
> is corrupted I don't what else can be done.
>
> I may try a different install disk I suppose..
>
> The system seems to work ok with SP1 but I am sure SP2 will get
> eventually loaded onto it once I leave it with the owner..
>
> "Rick \"Nutcase\" Rogers" > wrote in message
> >...
>> Hi John,
>>
>> "STOP: C0000221 Unknown Hard Error" or "STOP: C0000221
>> STATUS_IMAGE_CHECKSUM_MISMATCH" Error Message Occurs
>> http://support.microsoft.com/?kbid=314474
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "John Munsey Jr" > wrote in message
>> om...
>> >I have a Dell Dimension 4400 with standard hardware on which I just
>> > did two fresh installs. The XP Pro CD includes SP1 and most security
>> > updates.
>> >
>> > Anyway after installing XP SP2 the system will not boot up - get a
>> > blue screen:
>> > STOP: c0000221 Unknown Hard Error
>> > \SystemRoot\System32\ntdll.dll
>> >
>> > System will boot into safe mode but will not into safe mode with
>> > network support, though removing the network card after the SP2
>> > install does not help.
>> >
>> > I may try removing the NIC and doing a wipe seinstall again to see,
>> > but I dunno.
>> >
>> > Any ideas?

[John Munsey Jr]

I tried a full (not quick) format and the drive could not be
formatted.

Dell had me run some "debug" utility and run a bunch of unknown(to me)
commands which would do a low level format. They claimed it was a
registry problem but that made no sense to me.

Anyway the format worked though I have not tried SP2 yet..

I have a feeling Dell may have excluded some sectors of the hard drive
from the OS.. Just a hunch..

-John M