Cant find SP2 and no update option

[CMG]

Ever since i updated to the most recent windows update
version, I keep getting error message

"Windows Update has encountered an error and cannot
display the requested page. You may find the following
resources helpful in resolving the problem:"

SP2 never appears as an update option, allbeit that auto
updates are turned on.

Suggestions appreciated

[Rick \Nutcase\ Rogers]

Hi CMG,

Start with the troubleshooter here:
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"CMG" > wrote in message
...
> Ever since i updated to the most recent windows update
> version, I keep getting error message
>
> "Windows Update has encountered an error and cannot
> display the requested page. You may find the following
> resources helpful in resolving the problem:"
>
> SP2 never appears as an update option, allbeit that auto
> updates are turned on.
>
> Suggestions appreciated

[Torgeir Bakken \(MVP\)]

CMG wrote:

> Ever since i updated to the most recent windows update
> version, I keep getting error message
>
> "Windows Update has encountered an error and cannot
> display the requested page. You may find the following
> resources helpful in resolving the problem:"
>
> SP2 never appears as an update option, allbeit that auto
> updates are turned on.
>
> Suggestions appreciated
Hi

You could try the steps in this post to try to get WU to work:

http://groups.google.com/groups?selm=O3vNO4YmEHA.3356%40TK2MSFTNGP14.phx.gb l


Please take a look at this Microsoft knowledge base article:

Windows XP Service Pack 2 is not available to install from Windows
Update and is not offered by Automatic Updates
http://support.microsoft.com/?kbid=885627

*Important* part from the link above:

If you have T.V. Media from Total Velocity Corporation installed, or
your processor is a Intel P4 Prescott with C-0 stepping, you should
not install SP2.

Intel P4 Prescott processors came out February 2004, so if your
computer is older than that, this is not an issue for you. Also, if
you have a Dell, IBM or HP, this is not an issue.

If you suspect/know you have an Intel P4 Prescott processor, take a
look at the two following Web sites for what you need to do/have to
be able to install SP2 on the computer:

http://forum.aumha.org/viewtopic.php?t=7447
http://cquirke.mvps.org/sp2intel.htm


Also, if you have a Dell Dell Inspiron 1150 or 2650, you might get a
slow running system after installing SP2, take a look at this thread
for more on this:
http://groups.google.com/groups?threadm=AsZ0d.18666%246q1.2076%40newssvr27. news.prodigy.com


If the issues above doesn't apply I suggest you use the full SP2
installer instead of Windows Update to install SP2.

SP2 is available at the Microsoft Download Center
(standalone "network" version, 266 MB):

http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a

(disregard the "intended for IT professionals and developers" part,
it can be used on a single computer as well)


If you do not have broadband at home, but you have at work or you have
friends that have it, you can download it there and burn it to a CD.

If you think that the download is to large, you can get the same
file on a CD from Microsoft.

The Windows XP SP2 CD order point:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx


For folders you can consider deleting and other disk cleanup tips
after a successful SP2 installation, take a look here:

http://groups.google.com/groups?selm=%2368Pw4rlEHA.3712%40TK2MSFTNGP15.phx. gbl


Before installing SP2, you should take a look at the
following sites:

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

How to successfully install Windows XP Service Pack 2.
http://www.fixyourwindows.com/winxpsp2install.htm

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

[CMG]

GOT IT FIXED thanks - ended up being a firewall issue. I
assume the latest WU engine must do thingd slightly
differently as previously this was never an issue (Sygate
firewall)

Thanks all
>-----Original Message-----
>Ever since i updated to the most recent windows update
>version, I keep getting error message
>
>"Windows Update has encountered an error and cannot
>display the requested page. You may find the following
>resources helpful in resolving the problem:"
>
>SP2 never appears as an update option, allbeit that auto
>updates are turned on.
>
>Suggestions appreciated
>.
>