Mike Weigandt
December 11th 03, 07:17 AM
After upgrading a recent P4 PC with Windows 2K Pro to
Windows XP Pro, all applications appeared to work and the
upgrade appeared to be successful. About a week later,
without installing anything new, the system crashed upon
boot up with a message that the error may be submitted to
Microsoft for an online analysis. This analysis simply
stated that there was a driver problem without identifying
the driver or the device involved. Then this happened
again and again usually on booting the system but sometimes
abruptly while already in Windows. I checked that all
drivers were digitally signed and found those for the
video card were not, so I replaced the video card with an
ATI RADEON 7000 with signed drivers. Also for some reason
the Promise RAID Controller was still using the 2K driver
and I replaced it with the XP version. Still these random
crashes continued sometimes a day apart but sometimes a
week apart. I then decided to do a repair reinstall of XP
and during the install I got a message that an untested
driver (but without naming it) was encountered giving me
the option to continue installing it or not. Of course, I
chose not to install it. I figured that at last the
problem driver was found and everything should be fine
without it having been installed. That was last Saturday
and that day everything seemed to work fine. Yesterday I
was informed that a crash occurred again but perhaps with
a different message (I haven't seen it) saying that a
driver was installed improperly. I don't know if refusing
installation of the untested driver resulted in that. How
in the world can I identify the problem driver and/or
device involved in these crashes? I am left struggling
with this like a blind man. If I don't solve this very
soon I will suffer severe financial loss as the client is
beginning to ask for a refund of the purchase price of
this PC which was built by us for him. He no longer wants
a PC that can not be successfully upgraded to Windows XP.
Please try to help.
Windows XP Pro, all applications appeared to work and the
upgrade appeared to be successful. About a week later,
without installing anything new, the system crashed upon
boot up with a message that the error may be submitted to
Microsoft for an online analysis. This analysis simply
stated that there was a driver problem without identifying
the driver or the device involved. Then this happened
again and again usually on booting the system but sometimes
abruptly while already in Windows. I checked that all
drivers were digitally signed and found those for the
video card were not, so I replaced the video card with an
ATI RADEON 7000 with signed drivers. Also for some reason
the Promise RAID Controller was still using the 2K driver
and I replaced it with the XP version. Still these random
crashes continued sometimes a day apart but sometimes a
week apart. I then decided to do a repair reinstall of XP
and during the install I got a message that an untested
driver (but without naming it) was encountered giving me
the option to continue installing it or not. Of course, I
chose not to install it. I figured that at last the
problem driver was found and everything should be fine
without it having been installed. That was last Saturday
and that day everything seemed to work fine. Yesterday I
was informed that a crash occurred again but perhaps with
a different message (I haven't seen it) saying that a
driver was installed improperly. I don't know if refusing
installation of the untested driver resulted in that. How
in the world can I identify the problem driver and/or
device involved in these crashes? I am left struggling
with this like a blind man. If I don't solve this very
soon I will suffer severe financial loss as the client is
beginning to ask for a refund of the purchase price of
this PC which was built by us for him. He no longer wants
a PC that can not be successfully upgraded to Windows XP.
Please try to help.