windows update

[lmshaffer]

The following items failed to install. To try installing
them again, click Review and install updates, and then
click Install Now again.

328310: Security Update
810565: Critical Update

These two updates will not install.

[Mark Salloway]

Hi,
Try renaming the catroot2 folder in c:\WINDOWS\system32\ and running Windows
Update again.

Mark

"lmshaffer" > wrote in message
...
> The following items failed to install. To try installing
> them again, click Review and install updates, and then
> click Install Now again.
>
> 328310: Security Update
> 810565: Critical Update
>
> These two updates will not install.

[Mark Salloway]

Hi,
Try renaming the catroot2 folder in c:\WINDOWS\system32\ and running Windows
Update again.

Mark

"lmshaffer" > wrote in message
...
> The following items failed to install. To try installing
> them again, click Review and install updates, and then
> click Install Now again.
>
> 328310: Security Update
> 810565: Critical Update
>
> These two updates will not install.

[Torgeir Bakken (MVP)]

lmshaffer wrote:

> The following items failed to install. To try installing
> them again, click Review and install updates, and then
> click Install Now again.
>
> 328310: Security Update
> 810565: Critical Update
>
> These two updates will not install.

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your windows update.log file for specific error code (the log file is in
your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Torgeir Bakken (MVP)]

lmshaffer wrote:

> The following items failed to install. To try installing
> them again, click Review and install updates, and then
> click Install Now again.
>
> 328310: Security Update
> 810565: Critical Update
>
> These two updates will not install.

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your windows update.log file for specific error code (the log file is in
your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter