"Failed to load product info file"

[K Steve]

I am getting a weird error. When I right click on some objects or in
Windows Explorer left click on File I get an Information window pop up
that says "Failed to load product info file" and then it crashes out
of the Windows Explorer app.

I am using XP Pro and this problem just crept in to my machine,
possibly at the time that I loaded a floppy with some Word docs. I am
using Norton Antivirus and had it running when the floppy was
inserted. I got no warning messages. I have also done a scan of the
hard disk with Norton and haven't found any viruses. (I have never
found one).

I am also getting an "LSA Shell (export version) encountered a
problem" message too, can't remember what triggered that message but
it is not consistent like the other message.

I have tried reinstalling XP over the top but that hasn't helped.

I've looked in google and don't see anybody else wit this "Failed to
load product info file" problem.

k_r_a_u_s_t_e_r_a_t_s_b_c_g_l_o_b_a_l_d_o_t_n_e_t