windows installer problem

[mma117]

I have a serious problem with windows installer, when I
install OneNote or viso or any other related Microsoft
product like windows updates the installation starts and take long time
gathering information and so, but it didn't complete, Could
someone please tell me how to solve this problem?? thanx a
lot
..

[Rick \Nutcase\ Rogers]

Hi,

Common installation problems are usually cured by restarting the machine,
then....

1) Delete the contents of the temp folders, there may be a file in there
interfering with the setup routine of the installer. Get both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

2) Turn off all other running programs, especially your antivirus software.
Use ctrl+shift+escape, if necessary, to "end task" on everything.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"mma117" > wrote in message
...
> I have a serious problem with windows installer, when I
> install OneNote or viso or any other related Microsoft
> product like windows updates the installation starts and take long time
> gathering information and so, but it didn't complete, Could
> someone please tell me how to solve this problem?? thanx a
> lot
> .
>
>

[mma117]

thank u very much it work perfect
i really appreciate ur great help :)

"Rick "Nutcase" Rogers" > wrote in message
...
> Hi,
>
> Common installation problems are usually cured by restarting the machine,
> then....
>
> 1) Delete the contents of the temp folders, there may be a file in there
> interfering with the setup routine of the installer. Get both:
>
> C:\Windows\temp
> C:\Documents and Settings\<username>\local settings\temp
>
> 2) Turn off all other running programs, especially your antivirus
software.
> Use ctrl+shift+escape, if necessary, to "end task" on everything.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> Windows isn't rocket science! That's my other hobby!
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "mma117" > wrote in message
> ...
> > I have a serious problem with windows installer, when I
> > install OneNote or viso or any other related Microsoft
> > product like windows updates the installation starts and take long time
> > gathering information and so, but it didn't complete, Could
> > someone please tell me how to solve this problem?? thanx a
> > lot
> > .
> >
> >
>
>