SP2

[Tom Yost]

Is it possible that installation of SP2 can block
connection of canon scanner to computer? I have all the
software and drivers installed and it worked perfectly a
couple of weeks ago. Does any one have an idea? (I have
Window XP Pro /SP2). I spent and hour on phone with Canon
tech. Her last suggestion was to uninstall SP2. I do not
want to do this if there is a workaround.

Thanks Tom

[Tom]

"Tom Yost" > wrote in message =
...
> Is it possible that installation of SP2 can block=20
> connection of canon scanner to computer? I have all the=20
> software and drivers installed and it worked perfectly a=20
> couple of weeks ago. Does any one have an idea? (I have=20
> Window XP Pro /SP2). I spent and hour on phone with Canon=20
> tech. Her last suggestion was to uninstall SP2. I do not=20
> want to do this if there is a workaround.
>=20
> Thanks Tom


Go to the Canon website, download and extract the most recent driver =
released by Canon for your specific model, to a folder you will =
remember. Delete the scanner from the Device Manager, and unplug the =
scanner from the back of your PC tower. Reboot, then plug it back in =
after getting back into Windows; you then should get a "New hardware =
detected" popup. Let the hardware try to detect a driver for it (it =
shouldn't find one). Then go back into Device Man. and you'll see a ! =
under the "Other Devices" section. Expand that, then right click on that =
item, choose properties, driver tab, then update driver. Choose to look =
for a specific location for that driver (i.e. where you extracted it), =
and let it update. See if this helps.

[Tom Yost]

Thanks for suggestions. I resolved the problem. I had to
delete SP2. I downloaded the drivers from Canon.
Installed them then plug scanner back in and it works
fine. I appreciate the help
Tom
>-----Original Message-----
>Is it possible that installation of SP2 can block
>connection of canon scanner to computer? I have all the
>software and drivers installed and it worked perfectly a
>couple of weeks ago. Does any one have an idea? (I have
>Window XP Pro /SP2). I spent and hour on phone with
Canon
>tech. Her last suggestion was to uninstall SP2. I do not
>want to do this if there is a workaround.
>
>Thanks Tom
>.
>