Installing Software with MSI extension

[Martin]

I am trying to load a new version of a program. The
program I am using has an msi extensio. Part way through
the installation I am asked to remove the existing
program. This I have already done using Add or Delete in
Control Panel. I find I am in a loop in that the program
still keeps asking me to remove the existing program????

Can anyone please help

[Ramesh [MVP]]

Hi Martin,

Use Windows Installer cleanup utility and remove the traces of that
application. The correct version of Windows Installer Cleanup utility
(msicuu.exe) is available from Windows XP CD-ROM.

1. Insert your Windows XP CD into the drive and browse to H:\SUPPORT\TOOLS.
2. Double-click on setup.exe.
3. Then when prompted, opt for the Complete Installation and you'll have
Windows Installer Cleanup utility installed.
4. Click on Start > All Programs > Windows Support Tools > Command Prompt,
type msicuu.exe and press Enter.

[This launches the Windows Installer CleanUp dialog window. It displays all
the programs and applications that have been installed onto your PC using
the Windows Installer.]

5. Select the item that's causing problems and click on Remove. All the
program's associated registry entries will be removed from your system along
with its entries under Add/Remove Programs.

Now, try reinstalling the program.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

~ Please reply to newsgroup ~


"Martin" > wrote in message
...
I am trying to load a new version of a program. The
program I am using has an msi extensio. Part way through
the installation I am asked to remove the existing
program. This I have already done using Add or Delete in
Control Panel. I find I am in a loop in that the program
still keeps asking me to remove the existing program????

Can anyone please help

[Jim Macklin]

If that doesn't solve the problem, when you re-post, it
might help if you said what program you're trying to install
(not just the extension).


"Ramesh [MVP]" > wrote
in message ...
| Hi Martin,
|
| Use Windows Installer cleanup utility and remove the
traces of that
| application. The correct version of Windows Installer
Cleanup utility
| (msicuu.exe) is available from Windows XP CD-ROM.
|
| 1. Insert your Windows XP CD into the drive and browse to
H:\SUPPORT\TOOLS.
| 2. Double-click on setup.exe.
| 3. Then when prompted, opt for the Complete Installation
and you'll have
| Windows Installer Cleanup utility installed.
| 4. Click on Start > All Programs > Windows Support Tools >
Command Prompt,
| type msicuu.exe and press Enter.
|
| [This launches the Windows Installer CleanUp dialog
window. It displays all
| the programs and applications that have been installed
onto your PC using
| the Windows Installer.]
|
| 5. Select the item that's causing problems and click on
Remove. All the
| program's associated registry entries will be removed from
your system along
| with its entries under Add/Remove Programs.
|
| Now, try reinstalling the program.
|
| --
| Ramesh - Microsoft MVP
| http://www.mvps.org/sramesh2k
|
| Microsoft Most Valuable Professional Program
| http://mvp.support.microsoft.com
|
| ~ Please reply to newsgroup ~
|
|
| "Martin" > wrote in message
| ...
| I am trying to load a new version of a program. The
| program I am using has an msi extensio. Part way through
| the installation I am asked to remove the existing
| program. This I have already done using Add or Delete in
| Control Panel. I find I am in a loop in that the program
| still keeps asking me to remove the existing program????
|
| Can anyone please help
|
|