Help and support center not functioning

[Nuke Pave]

I have done a clean install of XP home on a Gateway system w/256MB RAM and a
P3 processor. Upon completion the welchia worm was present and took care of
that. The final problem that I have is that the Help and Support Center is
not working. When the icon is clicked on in the start menu, the hour glass
presents itsself for about two seconds and goes away with no further action.
If I go into individual applications and click on help I get what is
requested. I have tried reinstalling help and reregistering the help
components but to no avail. Does anyone know what I can do to get this
back?
TIA
JLC

[Doug Knox MS-MVP]

If you've run Toni Arts Easy Cleaner on your XP installation, and allowed it
to delete what it found in the registry, then your Help and Support will not
run. Easy Cleaner deletes the values of 2 necessary Registry keys. See my
web site, www.dougknox.com and go to the Windows XP section. Follow the
appropriate link for Fix Window XP Help. This small VB Script will repair
the damage done by Easy Cleaner. Note: other Registry cleaning programs
cause the same problem.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Nuke Pave" > wrote in message
news:TLEqb.6883$7B2.1211@fed1read04...
> I have done a clean install of XP home on a Gateway system w/256MB RAM and
a
> P3 processor. Upon completion the welchia worm was present and took care
of
> that. The final problem that I have is that the Help and Support Center
is
> not working. When the icon is clicked on in the start menu, the hour
glass
> presents itsself for about two seconds and goes away with no further
action.
> If I go into individual applications and click on help I get what is
> requested. I have tried reinstalling help and reregistering the help
> components but to no avail. Does anyone know what I can do to get this
> back?
> TIA
> JLC
>
>

[CheshireCat]

"Nuke Pave" > wrote in message
news:TLEqb.6883$7B2.1211@fed1read04...
> I have done a clean install of XP home on a Gateway system w/256MB RAM and
a
> P3 processor. Upon completion the welchia worm was present and took care
of
> that. The final problem that I have is that the Help and Support Center
is
> not working. When the icon is clicked on in the start menu, the hour
glass
> presents itsself for about two seconds and goes away with no further
action.
> If I go into individual applications and click on help I get what is
> requested. I have tried reinstalling help and reregistering the help
> components but to no avail. Does anyone know what I can do to get this
> back?
> TIA
> JLC
>
>
Where did the worm come from if you'd done a clean install?

[Nuke Pave]

"CheshireCat" > wrote in message
...
>
> "Nuke Pave" > wrote in message
> news:TLEqb.6883$7B2.1211@fed1read04...
> > I have done a clean install of XP home on a Gateway system w/256MB RAM
and
> a
> > P3 processor. Upon completion the welchia worm was present and took
care
> of
> > that. The final problem that I have is that the Help and Support Center
> is
> > not working. When the icon is clicked on in the start menu, the hour
> glass
> > presents itsself for about two seconds and goes away with no further
> action.
> > If I go into individual applications and click on help I get what is
> > requested. I have tried reinstalling help and reregistering the help
> > components but to no avail. Does anyone know what I can do to get this
> > back?
> > TIA
> > JLC
> >
> >
> Where did the worm come from if you'd done a clean install?
>
> I have no idea where the worm came from but I have come across other users
who have experienced the same instant infection while doing the same
process. ref: alt.os.windows.xp

[Nuke Pave]

Doug, I have not run this utility from Toni Arts but was referred to this
fix in another NG and had no luck with it. Thank you for the suggestion, do
you have any more?
TIA JLC

"Doug Knox MS-MVP" > wrote in message
...
> If you've run Toni Arts Easy Cleaner on your XP installation, and allowed
it
> to delete what it found in the registry, then your Help and Support will
not
> run. Easy Cleaner deletes the values of 2 necessary Registry keys. See
my
> web site, www.dougknox.com and go to the Windows XP section. Follow the
> appropriate link for Fix Window XP Help. This small VB Script will repair
> the damage done by Easy Cleaner. Note: other Registry cleaning programs
> cause the same problem.
> --
> Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Associate Expert
> ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Nuke Pave" > wrote in message
> news:TLEqb.6883$7B2.1211@fed1read04...
> > I have done a clean install of XP home on a Gateway system w/256MB RAM
and
> a
> > P3 processor. Upon completion the welchia worm was present and took
care
> of
> > that. The final problem that I have is that the Help and Support Center
> is
> > not working. When the icon is clicked on in the start menu, the hour
> glass
> > presents itsself for about two seconds and goes away with no further
> action.
> > If I go into individual applications and click on help I get what is
> > requested. I have tried reinstalling help and reregistering the help
> > components but to no avail. Does anyone know what I can do to get this
> > back?
> > TIA
> > JLC
> >
> >
>
>

[Doug Knox MS-MVP]

First, try the following command. Click Start, Run and enter:

HELPCTR -REGSEVER

If that doesn't correct your issue, see
www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and Support Work?
for more troubleshooting information.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Nuke Pave" > wrote in message
news:kcPqb.7001$7B2.6733@fed1read04...
> Doug, I have not run this utility from Toni Arts but was referred to this
> fix in another NG and had no luck with it. Thank you for the suggestion,
do
> you have any more?
> TIA JLC
>
> "Doug Knox MS-MVP" > wrote in message
> ...
> > If you've run Toni Arts Easy Cleaner on your XP installation, and
allowed
> it
> > to delete what it found in the registry, then your Help and Support will
> not
> > run. Easy Cleaner deletes the values of 2 necessary Registry keys. See
> my
> > web site, www.dougknox.com and go to the Windows XP section. Follow the
> > appropriate link for Fix Window XP Help. This small VB Script will
repair
> > the damage done by Easy Cleaner. Note: other Registry cleaning programs
> > cause the same problem.
> > --
> > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > Win 95/98/Me/XP Tweaks and Fixes
> > http://www.dougknox.com
> > --------------------------------
> > Associate Expert
> > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > --------------------------------
> > Please reply only to the newsgroup so all may benefit.
> > Unsolicited e-mail is not answered.
> >
> > "Nuke Pave" > wrote in message
> > news:TLEqb.6883$7B2.1211@fed1read04...
> > > I have done a clean install of XP home on a Gateway system w/256MB RAM
> and
> > a
> > > P3 processor. Upon completion the welchia worm was present and took
> care
> > of
> > > that. The final problem that I have is that the Help and Support
Center
> > is
> > > not working. When the icon is clicked on in the start menu, the hour
> > glass
> > > presents itsself for about two seconds and goes away with no further
> > action.
> > > If I go into individual applications and click on help I get what is
> > > requested. I have tried reinstalling help and reregistering the help
> > > components but to no avail. Does anyone know what I can do to get
this
> > > back?
> > > TIA
> > > JLC
> > >
> > >
> >
> >
>
>

[Nuke Pave]

OK, I have tried everything listed in the links given with no results. I am
at wits end and don't know what to do. I am about ready to invest several
MORE hours to do another clean install but am afraid that the install disk
might be bad. Is this probable? Does anyone have any more ideas?
Nuke
"Doug Knox MS-MVP" > wrote in message
...
> First, try the following command. Click Start, Run and enter:
>
> HELPCTR -REGSEVER
>
> If that doesn't correct your issue, see
> www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and Support Work?
> for more troubleshooting information.
>
> --
> Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Associate Expert
> ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Nuke Pave" > wrote in message
> news:kcPqb.7001$7B2.6733@fed1read04...
> > Doug, I have not run this utility from Toni Arts but was referred to
this
> > fix in another NG and had no luck with it. Thank you for the
suggestion,
> do
> > you have any more?
> > TIA JLC
> >
> > "Doug Knox MS-MVP" > wrote in message
> > ...
> > > If you've run Toni Arts Easy Cleaner on your XP installation, and
> allowed
> > it
> > > to delete what it found in the registry, then your Help and Support
will
> > not
> > > run. Easy Cleaner deletes the values of 2 necessary Registry keys.
See
> > my
> > > web site, www.dougknox.com and go to the Windows XP section. Follow
the
> > > appropriate link for Fix Window XP Help. This small VB Script will
> repair
> > > the damage done by Easy Cleaner. Note: other Registry cleaning
programs
> > > cause the same problem.
> > > --
> > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > Win 95/98/Me/XP Tweaks and Fixes
> > > http://www.dougknox.com
> > > --------------------------------
> > > Associate Expert
> > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > --------------------------------
> > > Please reply only to the newsgroup so all may benefit.
> > > Unsolicited e-mail is not answered.
> > >
> > > "Nuke Pave" > wrote in message
> > > news:TLEqb.6883$7B2.1211@fed1read04...
> > > > I have done a clean install of XP home on a Gateway system w/256MB
RAM
> > and
> > > a
> > > > P3 processor. Upon completion the welchia worm was present and took
> > care
> > > of
> > > > that. The final problem that I have is that the Help and Support
> Center
> > > is
> > > > not working. When the icon is clicked on in the start menu, the
hour
> > > glass
> > > > presents itsself for about two seconds and goes away with no further
> > > action.
> > > > If I go into individual applications and click on help I get what is
> > > > requested. I have tried reinstalling help and reregistering the
help
> > > > components but to no avail. Does anyone know what I can do to get
> this
> > > > back?
> > > > TIA
> > > > JLC
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Kelly]

Hi,

Suggestion: Something Doug and I ran across this past week.

Go to Start/Run/Regedit and navigate to this key:
HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\Init
PropertyBag

Insure that method in the right pane reads: Help. If not double method and
type in Help.

If there is a Param1 listed beneath it, delete it.

Or run the undo (ignore the name) on line 152 - Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

"Nuke Pave" > wrote in message
news:vRfsb.12989$7B2.398@fed1read04...
> OK, I have tried everything listed in the links given with no results. I
am
> at wits end and don't know what to do. I am about ready to invest several
> MORE hours to do another clean install but am afraid that the install disk
> might be bad. Is this probable? Does anyone have any more ideas?
> Nuke
> "Doug Knox MS-MVP" > wrote in message
> ...
> > First, try the following command. Click Start, Run and enter:
> >
> > HELPCTR -REGSEVER
> >
> > If that doesn't correct your issue, see
> > www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and Support
Work?
> > for more troubleshooting information.
> >
> > --
> > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > Win 95/98/Me/XP Tweaks and Fixes
> > http://www.dougknox.com
> > --------------------------------
> > Associate Expert
> > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > --------------------------------
> > Please reply only to the newsgroup so all may benefit.
> > Unsolicited e-mail is not answered.
> >
> > "Nuke Pave" > wrote in message
> > news:kcPqb.7001$7B2.6733@fed1read04...
> > > Doug, I have not run this utility from Toni Arts but was referred to
> this
> > > fix in another NG and had no luck with it. Thank you for the
> suggestion,
> > do
> > > you have any more?
> > > TIA JLC
> > >
> > > "Doug Knox MS-MVP" > wrote in message
> > > ...
> > > > If you've run Toni Arts Easy Cleaner on your XP installation, and
> > allowed
> > > it
> > > > to delete what it found in the registry, then your Help and Support
> will
> > > not
> > > > run. Easy Cleaner deletes the values of 2 necessary Registry keys.
> See
> > > my
> > > > web site, www.dougknox.com and go to the Windows XP section. Follow
> the
> > > > appropriate link for Fix Window XP Help. This small VB Script will
> > repair
> > > > the damage done by Easy Cleaner. Note: other Registry cleaning
> programs
> > > > cause the same problem.
> > > > --
> > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > http://www.dougknox.com
> > > > --------------------------------
> > > > Associate Expert
> > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > --------------------------------
> > > > Please reply only to the newsgroup so all may benefit.
> > > > Unsolicited e-mail is not answered.
> > > >
> > > > "Nuke Pave" > wrote in message
> > > > news:TLEqb.6883$7B2.1211@fed1read04...
> > > > > I have done a clean install of XP home on a Gateway system w/256MB
> RAM
> > > and
> > > > a
> > > > > P3 processor. Upon completion the welchia worm was present and
took
> > > care
> > > > of
> > > > > that. The final problem that I have is that the Help and Support
> > Center
> > > > is
> > > > > not working. When the icon is clicked on in the start menu, the
> hour
> > > > glass
> > > > > presents itsself for about two seconds and goes away with no
further
> > > > action.
> > > > > If I go into individual applications and click on help I get what
is
> > > > > requested. I have tried reinstalling help and reregistering the
> help
> > > > > components but to no avail. Does anyone know what I can do to get
> > this
> > > > > back?
> > > > > TIA
> > > > > JLC
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Doug Knox MS-MVP]

Dang, forgot about that :-(

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Kelly" > wrote in message
...
> Hi,
>
> Suggestion: Something Doug and I ran across this past week.
>
> Go to Start/Run/Regedit and navigate to this key:
>
HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\Init
> PropertyBag
>
> Insure that method in the right pane reads: Help. If not double method
and
> type in Help.
>
> If there is a Param1 listed beneath it, delete it.
>
> Or run the undo (ignore the name) on line 152 - Right hand side
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
> --
> All the Best,
> Kelly
>
> MS-MVP Win98/XP
> [AE-Windows® XP]
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
> Repair/Customize Quick Launch, Taskbar and Notification Area
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
> "Nuke Pave" > wrote in message
> news:vRfsb.12989$7B2.398@fed1read04...
> > OK, I have tried everything listed in the links given with no results.
I
> am
> > at wits end and don't know what to do. I am about ready to invest
several
> > MORE hours to do another clean install but am afraid that the install
disk
> > might be bad. Is this probable? Does anyone have any more ideas?
> > Nuke
> > "Doug Knox MS-MVP" > wrote in message
> > ...
> > > First, try the following command. Click Start, Run and enter:
> > >
> > > HELPCTR -REGSEVER
> > >
> > > If that doesn't correct your issue, see
> > > www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and Support
> Work?
> > > for more troubleshooting information.
> > >
> > > --
> > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > Win 95/98/Me/XP Tweaks and Fixes
> > > http://www.dougknox.com
> > > --------------------------------
> > > Associate Expert
> > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > --------------------------------
> > > Please reply only to the newsgroup so all may benefit.
> > > Unsolicited e-mail is not answered.
> > >
> > > "Nuke Pave" > wrote in message
> > > news:kcPqb.7001$7B2.6733@fed1read04...
> > > > Doug, I have not run this utility from Toni Arts but was referred to
> > this
> > > > fix in another NG and had no luck with it. Thank you for the
> > suggestion,
> > > do
> > > > you have any more?
> > > > TIA JLC
> > > >
> > > > "Doug Knox MS-MVP" > wrote in message
> > > > ...
> > > > > If you've run Toni Arts Easy Cleaner on your XP installation, and
> > > allowed
> > > > it
> > > > > to delete what it found in the registry, then your Help and
Support
> > will
> > > > not
> > > > > run. Easy Cleaner deletes the values of 2 necessary Registry
keys.
> > See
> > > > my
> > > > > web site, www.dougknox.com and go to the Windows XP section.
Follow
> > the
> > > > > appropriate link for Fix Window XP Help. This small VB Script
will
> > > repair
> > > > > the damage done by Easy Cleaner. Note: other Registry cleaning
> > programs
> > > > > cause the same problem.
> > > > > --
> > > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > > http://www.dougknox.com
> > > > > --------------------------------
> > > > > Associate Expert
> > > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > > --------------------------------
> > > > > Please reply only to the newsgroup so all may benefit.
> > > > > Unsolicited e-mail is not answered.
> > > > >
> > > > > "Nuke Pave" > wrote in message
> > > > > news:TLEqb.6883$7B2.1211@fed1read04...
> > > > > > I have done a clean install of XP home on a Gateway system
w/256MB
> > RAM
> > > > and
> > > > > a
> > > > > > P3 processor. Upon completion the welchia worm was present and
> took
> > > > care
> > > > > of
> > > > > > that. The final problem that I have is that the Help and
Support
> > > Center
> > > > > is
> > > > > > not working. When the icon is clicked on in the start menu, the
> > hour
> > > > > glass
> > > > > > presents itsself for about two seconds and goes away with no
> further
> > > > > action.
> > > > > > If I go into individual applications and click on help I get
what
> is
> > > > > > requested. I have tried reinstalling help and reregistering the
> > help
> > > > > > components but to no avail. Does anyone know what I can do to
get
> > > this
> > > > > > back?
> > > > > > TIA
> > > > > > JLC
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>

[Kelly]

Was just a mention, not sure if it is the real fix for him, though. <w>

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Repair/Customize Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

"Doug Knox MS-MVP" > wrote in message
...
> Dang, forgot about that :-(
>
> --
> Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Associate Expert
> ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "Kelly" > wrote in message
> ...
> > Hi,
> >
> > Suggestion: Something Doug and I ran across this past week.
> >
> > Go to Start/Run/Regedit and navigate to this key:
> >
>
HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\Init
> > PropertyBag
> >
> > Insure that method in the right pane reads: Help. If not double method
> and
> > type in Help.
> >
> > If there is a Param1 listed beneath it, delete it.
> >
> > Or run the undo (ignore the name) on line 152 - Right hand side
> > http://www.kellys-korner-xp.com/xp_tweaks.htm
> >
> > --
> > All the Best,
> > Kelly
> >
> > MS-MVP Win98/XP
> > [AE-Windows® XP]
> >
> > Troubleshooting Windows XP
> > http://www.kellys-korner-xp.com
> >
> > Repair/Customize Quick Launch, Taskbar and Notification Area
> > http://www.kellys-korner-xp.com/taskbarplus!.htm
> >
> > "Nuke Pave" > wrote in message
> > news:vRfsb.12989$7B2.398@fed1read04...
> > > OK, I have tried everything listed in the links given with no results.
> I
> > am
> > > at wits end and don't know what to do. I am about ready to invest
> several
> > > MORE hours to do another clean install but am afraid that the install
> disk
> > > might be bad. Is this probable? Does anyone have any more ideas?
> > > Nuke
> > > "Doug Knox MS-MVP" > wrote in message
> > > ...
> > > > First, try the following command. Click Start, Run and enter:
> > > >
> > > > HELPCTR -REGSEVER
> > > >
> > > > If that doesn't correct your issue, see
> > > > www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and Support
> > Work?
> > > > for more troubleshooting information.
> > > >
> > > > --
> > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > http://www.dougknox.com
> > > > --------------------------------
> > > > Associate Expert
> > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > --------------------------------
> > > > Please reply only to the newsgroup so all may benefit.
> > > > Unsolicited e-mail is not answered.
> > > >
> > > > "Nuke Pave" > wrote in message
> > > > news:kcPqb.7001$7B2.6733@fed1read04...
> > > > > Doug, I have not run this utility from Toni Arts but was referred
to
> > > this
> > > > > fix in another NG and had no luck with it. Thank you for the
> > > suggestion,
> > > > do
> > > > > you have any more?
> > > > > TIA JLC
> > > > >
> > > > > "Doug Knox MS-MVP" > wrote in message
> > > > > ...
> > > > > > If you've run Toni Arts Easy Cleaner on your XP installation,
and
> > > > allowed
> > > > > it
> > > > > > to delete what it found in the registry, then your Help and
> Support
> > > will
> > > > > not
> > > > > > run. Easy Cleaner deletes the values of 2 necessary Registry
> keys.
> > > See
> > > > > my
> > > > > > web site, www.dougknox.com and go to the Windows XP section.
> Follow
> > > the
> > > > > > appropriate link for Fix Window XP Help. This small VB Script
> will
> > > > repair
> > > > > > the damage done by Easy Cleaner. Note: other Registry cleaning
> > > programs
> > > > > > cause the same problem.
> > > > > > --
> > > > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > > > http://www.dougknox.com
> > > > > > --------------------------------
> > > > > > Associate Expert
> > > > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > > > --------------------------------
> > > > > > Please reply only to the newsgroup so all may benefit.
> > > > > > Unsolicited e-mail is not answered.
> > > > > >
> > > > > > "Nuke Pave" > wrote in message
> > > > > > news:TLEqb.6883$7B2.1211@fed1read04...
> > > > > > > I have done a clean install of XP home on a Gateway system
> w/256MB
> > > RAM
> > > > > and
> > > > > > a
> > > > > > > P3 processor. Upon completion the welchia worm was present
and
> > took
> > > > > care
> > > > > > of
> > > > > > > that. The final problem that I have is that the Help and
> Support
> > > > Center
> > > > > > is
> > > > > > > not working. When the icon is clicked on in the start menu,
the
> > > hour
> > > > > > glass
> > > > > > > presents itsself for about two seconds and goes away with no
> > further
> > > > > > action.
> > > > > > > If I go into individual applications and click on help I get
> what
> > is
> > > > > > > requested. I have tried reinstalling help and reregistering
the
> > > help
> > > > > > > components but to no avail. Does anyone know what I can do to
> get
> > > > this
> > > > > > > back?
> > > > > > > TIA
> > > > > > > JLC
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
>
>

[Nuke Pave]

Thanks, I will try it and let you know.

"Kelly" > wrote in message
...
> Was just a mention, not sure if it is the real fix for him, though. <w>
>
> --
> All the Best,
> Kelly
>
> MS-MVP Win98/XP
> [AE-Windows® XP]
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
> Repair/Customize Quick Launch, Taskbar and Notification Area
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
> "Doug Knox MS-MVP" > wrote in message
> ...
> > Dang, forgot about that :-(
> >
> > --
> > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > Win 95/98/Me/XP Tweaks and Fixes
> > http://www.dougknox.com
> > --------------------------------
> > Associate Expert
> > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > --------------------------------
> > Please reply only to the newsgroup so all may benefit.
> > Unsolicited e-mail is not answered.
> >
> > "Kelly" > wrote in message
> > ...
> > > Hi,
> > >
> > > Suggestion: Something Doug and I ran across this past week.
> > >
> > > Go to Start/Run/Regedit and navigate to this key:
> > >
> >
>
HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\Init
> > > PropertyBag
> > >
> > > Insure that method in the right pane reads: Help. If not double
method
> > and
> > > type in Help.
> > >
> > > If there is a Param1 listed beneath it, delete it.
> > >
> > > Or run the undo (ignore the name) on line 152 - Right hand side
> > > http://www.kellys-korner-xp.com/xp_tweaks.htm
> > >
> > > --
> > > All the Best,
> > > Kelly
> > >
> > > MS-MVP Win98/XP
> > > [AE-Windows® XP]
> > >
> > > Troubleshooting Windows XP
> > > http://www.kellys-korner-xp.com
> > >
> > > Repair/Customize Quick Launch, Taskbar and Notification Area
> > > http://www.kellys-korner-xp.com/taskbarplus!.htm
> > >
> > > "Nuke Pave" > wrote in message
> > > news:vRfsb.12989$7B2.398@fed1read04...
> > > > OK, I have tried everything listed in the links given with no
results.
> > I
> > > am
> > > > at wits end and don't know what to do. I am about ready to invest
> > several
> > > > MORE hours to do another clean install but am afraid that the
install
> > disk
> > > > might be bad. Is this probable? Does anyone have any more ideas?
> > > > Nuke
> > > > "Doug Knox MS-MVP" > wrote in message
> > > > ...
> > > > > First, try the following command. Click Start, Run and enter:
> > > > >
> > > > > HELPCTR -REGSEVER
> > > > >
> > > > > If that doesn't correct your issue, see
> > > > > www.kellys-korner-xp.com/top10faqs.htm, Why doesn't Help and
Support
> > > Work?
> > > > > for more troubleshooting information.
> > > > >
> > > > > --
> > > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > > http://www.dougknox.com
> > > > > --------------------------------
> > > > > Associate Expert
> > > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > > --------------------------------
> > > > > Please reply only to the newsgroup so all may benefit.
> > > > > Unsolicited e-mail is not answered.
> > > > >
> > > > > "Nuke Pave" > wrote in message
> > > > > news:kcPqb.7001$7B2.6733@fed1read04...
> > > > > > Doug, I have not run this utility from Toni Arts but was
referred
> to
> > > > this
> > > > > > fix in another NG and had no luck with it. Thank you for the
> > > > suggestion,
> > > > > do
> > > > > > you have any more?
> > > > > > TIA JLC
> > > > > >
> > > > > > "Doug Knox MS-MVP" > wrote in message
> > > > > > ...
> > > > > > > If you've run Toni Arts Easy Cleaner on your XP installation,
> and
> > > > > allowed
> > > > > > it
> > > > > > > to delete what it found in the registry, then your Help and
> > Support
> > > > will
> > > > > > not
> > > > > > > run. Easy Cleaner deletes the values of 2 necessary Registry
> > keys.
> > > > See
> > > > > > my
> > > > > > > web site, www.dougknox.com and go to the Windows XP section.
> > Follow
> > > > the
> > > > > > > appropriate link for Fix Window XP Help. This small VB Script
> > will
> > > > > repair
> > > > > > > the damage done by Easy Cleaner. Note: other Registry
cleaning
> > > > programs
> > > > > > > cause the same problem.
> > > > > > > --
> > > > > > > Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> > > > > > > Win 95/98/Me/XP Tweaks and Fixes
> > > > > > > http://www.dougknox.com
> > > > > > > --------------------------------
> > > > > > > Associate Expert
> > > > > > > ExpertZone - http://www.microsoft.com/windowsxp/expertzone
> > > > > > > --------------------------------
> > > > > > > Please reply only to the newsgroup so all may benefit.
> > > > > > > Unsolicited e-mail is not answered.
> > > > > > >
> > > > > > > "Nuke Pave" > wrote in message
> > > > > > > news:TLEqb.6883$7B2.1211@fed1read04...
> > > > > > > > I have done a clean install of XP home on a Gateway system
> > w/256MB
> > > > RAM
> > > > > > and
> > > > > > > a
> > > > > > > > P3 processor. Upon completion the welchia worm was present
> and
> > > took
> > > > > > care
> > > > > > > of
> > > > > > > > that. The final problem that I have is that the Help and
> > Support
> > > > > Center
> > > > > > > is
> > > > > > > > not working. When the icon is clicked on in the start menu,
> the
> > > > hour
> > > > > > > glass
> > > > > > > > presents itsself for about two seconds and goes away with no
> > > further
> > > > > > > action.
> > > > > > > > If I go into individual applications and click on help I get
> > what
> > > is
> > > > > > > > requested. I have tried reinstalling help and reregistering
> the
> > > > help
> > > > > > > > components but to no avail. Does anyone know what I can do
to
> > get
> > > > > this
> > > > > > > > back?
> > > > > > > > TIA
> > > > > > > > JLC
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> >
> >
>