XP SP2 error ''Error Text: Stop: C0000135...'

[CM]

Don't know if you can help, I'm desperate for some guidance!

Offered to sort out a guy at work's Dell laptop (was riddled with dialers,
spyware etc.).

Took the following steps:
*Disinfected
*Ran spybot, adaware & other progs
*Appeared clean, so installed SP2 from the official MS disk (didn't go on
line the whole time)

After SP2, I keep getting the blue screen error message 'Error Text: Stop:
c0000135.....' (full text below) upon switching on the machine. It won't
boot to windows dispite trying F8 or F2 - gives the option to boot in safe
mode, which it won't.
Have tried to boot from the recovery disc but it's having none of that and
still the blue screen of death!

You can see the response from Dell below when I emailed them. The answer
they gave I already knew after googling and finding the same response on
Dell & MS knowledge databases (basically, there seems to have been some
uncleared spyware which has prevented SP2's install and is causing the
crash). No doubt I'd be able to fix the problem if I could get into
windows!

Sorry this is a bit lengthy, but any advice appreciated!

C


----- Original Message -----
From:

Sent: Tuesday, September 28, 2004 9:49 AM
Subject: - Operating System


> Please include the following line in all replies.
> Tracking number:
>
>
> Hello David,
>
> Thank you for contacting Dell Hardware E-Support & Services.
>
> With regard to this issue, we wish to inform you that we are a Dell
> Technical Support Center and offer solutions and troubleshooting steps
> that pertains to technical related issues on computer hardware.
>
> For your satisfaction, I have come up with the following steps that
> may resolve the issue.
>
> Below I am suggesting an article which will help you to resolve the
> issue and to view the article kindly copy and paste the link
> below:
>
> http://www.kbalertz.com/kb_885523.aspx
>
> If the problem persists, please contact advance software support at
> the given below numbers.
>
> If you are based in UK, please call 0870 366 4026.
> If you are based in Ireland, please call 1850200421.
>
> Thank you for your co-operation.
>
> Kind Regards,
>
> >
> Dell E-Support and Services
>
> If responding to us, please use the ***REPLY*** function of your email
> program in order to keep the SAME SUBJECT or our response to you may
> be delayed or lost.
>
> Click here to access
>
> Status updates on service calls
> All Drivers & Files for your system
> Answers to Technical Queries
>
> For further email communication please use the 'Contact us' link on
> this site
>
> *********** The information in this document has been reviewed and is
> believed to be accurate. However, neither Dell Computer Corporation
> nor its affiliates assume any responsibility for inaccuracies, errors,
> or omissions that may be contained herein. In no event will Dell
> Computer Corporation or its affiliates be liable for direct, indirect,
> special, incidental, or consequential damages resulting from any
> defect or omission in this document, even if advised of the
> possibility of such damages. Dell Computer Corporation reserves the
> right to make improvements or changes to this document and the
> products and services described at any time,
> without notice or obligation. This information applies to the
> United Kingdom and Republic of Ireland only , unless specifically
> stated otherwise.**************
>
>
>
>
>
>
>> -----Original Message-----
>> From:
>> Sent: 27 Sep 04 18:46
>> To: >>
>>
>> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
>> * * * This is a feedback message from the Dell Online Communications
>> Center. * * *
>>
>> Customer Information:
>> ***********************************************
>> Segment: DHS
>> Name: >> Email:
>> Service Tag:
>> ***********************************************
>> System Label: Inspiron 4150
>>
>> Problem: Operating System
>> Operating System: Windows XP
>> Error Text: Stop: c0000135 {unable to locate Component} This
>> application
>> has failed to start because winsrv was not found. Re-installing the
>> application may fix this problem.
>> Problem Description: Following SP2 installation, the computer refuses to
>> boot xp - blue screen appears with the quoted message after the Dell
>> splash screen with the F2 option.
>>
>>
>> Trouble Shooting Steps: Have inserted the Dell reinstallation CD to
>> re-install windows but machine does not boot to recovery program from CD.

>> Have looked in F2 settings but can't find any setting to boot from CD
>> rom.
>> ***********************************************
>> Sent to: >> Referring URL:
>> Date submitted: 27/09/2004 18:46:29
>>
>>
>>
>>
>>
>>
>
>
>

[Jason]

http://support.microsoft.com/?kbid=173309

thatll help u out...


"CM" > wrote in message
...
> Don't know if you can help, I'm desperate for some guidance!
>
> Offered to sort out a guy at work's Dell laptop (was riddled with dialers,
> spyware etc.).
>
> Took the following steps:
> *Disinfected
> *Ran spybot, adaware & other progs
> *Appeared clean, so installed SP2 from the official MS disk (didn't go on
> line the whole time)
>
> After SP2, I keep getting the blue screen error message 'Error Text: Stop:
> c0000135.....' (full text below) upon switching on the machine. It won't
> boot to windows dispite trying F8 or F2 - gives the option to boot in safe
> mode, which it won't.
> Have tried to boot from the recovery disc but it's having none of that and
> still the blue screen of death!
>
> You can see the response from Dell below when I emailed them. The answer
> they gave I already knew after googling and finding the same response on
> Dell & MS knowledge databases (basically, there seems to have been some
> uncleared spyware which has prevented SP2's install and is causing the
> crash). No doubt I'd be able to fix the problem if I could get into
> windows!
>
> Sorry this is a bit lengthy, but any advice appreciated!
>
> C
>
>
> ----- Original Message -----
> From:
>
> Sent: Tuesday, September 28, 2004 9:49 AM
> Subject: - Operating System
>
>
>> Please include the following line in all replies.
>> Tracking number:
>>
>>
>> Hello David,
>>
>> Thank you for contacting Dell Hardware E-Support & Services.
>>
>> With regard to this issue, we wish to inform you that we are a Dell
>> Technical Support Center and offer solutions and troubleshooting steps
>> that pertains to technical related issues on computer hardware.
>>
>> For your satisfaction, I have come up with the following steps that
>> may resolve the issue.
>>
>> Below I am suggesting an article which will help you to resolve the
>> issue and to view the article kindly copy and paste the link
>> below:
>>
>> http://www.kbalertz.com/kb_885523.aspx
>>
>> If the problem persists, please contact advance software support at
>> the given below numbers.
>>
>> If you are based in UK, please call 0870 366 4026.
>> If you are based in Ireland, please call 1850200421.
>>
>> Thank you for your co-operation.
>>
>> Kind Regards,
>>
>> >
>> Dell E-Support and Services
>>
>> If responding to us, please use the ***REPLY*** function of your email
>> program in order to keep the SAME SUBJECT or our response to you may
>> be delayed or lost.
>>
>> Click here to access
>>
>> Status updates on service calls
>> All Drivers & Files for your system
>> Answers to Technical Queries
>>
>> For further email communication please use the 'Contact us' link on
>> this site
>>
>> *********** The information in this document has been reviewed and is
>> believed to be accurate. However, neither Dell Computer Corporation
>> nor its affiliates assume any responsibility for inaccuracies, errors,
>> or omissions that may be contained herein. In no event will Dell
>> Computer Corporation or its affiliates be liable for direct, indirect,
>> special, incidental, or consequential damages resulting from any
>> defect or omission in this document, even if advised of the
>> possibility of such damages. Dell Computer Corporation reserves the
>> right to make improvements or changes to this document and the
>> products and services described at any time,
>> without notice or obligation. This information applies to the
>> United Kingdom and Republic of Ireland only , unless specifically
>> stated otherwise.**************
>>
>>
>>
>>
>>
>>
>>> -----Original Message-----
>>> From:
>>> Sent: 27 Sep 04 18:46
>>> To: >>
>>>
>>> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
>>> * * * This is a feedback message from the Dell Online Communications
>>> Center. * * *
>>>
>>> Customer Information:
>>> ***********************************************
>>> Segment: DHS
>>> Name: >> Email:
>>> Service Tag:
>>> ***********************************************
>>> System Label: Inspiron 4150
>>>
>>> Problem: Operating System
>>> Operating System: Windows XP
>>> Error Text: Stop: c0000135 {unable to locate Component} This
>>> application
>>> has failed to start because winsrv was not found. Re-installing the
>>> application may fix this problem.
>>> Problem Description: Following SP2 installation, the computer refuses to
>>> boot xp - blue screen appears with the quoted message after the Dell
>>> splash screen with the F2 option.
>>>
>>>
>>> Trouble Shooting Steps: Have inserted the Dell reinstallation CD to
>>> re-install windows but machine does not boot to recovery program from
>>> CD.
>
>>> Have looked in F2 settings but can't find any setting to boot from CD
>>> rom.
>>> ***********************************************
>>> Sent to: >> Referring URL:
>>> Date submitted: 27/09/2004 18:46:29
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
>

[Jason]

if that doesnt work just do a repair install of xp

"CM" > wrote in message
...
> Don't know if you can help, I'm desperate for some guidance!
>
> Offered to sort out a guy at work's Dell laptop (was riddled with dialers,
> spyware etc.).
>
> Took the following steps:
> *Disinfected
> *Ran spybot, adaware & other progs
> *Appeared clean, so installed SP2 from the official MS disk (didn't go on
> line the whole time)
>
> After SP2, I keep getting the blue screen error message 'Error Text: Stop:
> c0000135.....' (full text below) upon switching on the machine. It won't
> boot to windows dispite trying F8 or F2 - gives the option to boot in safe
> mode, which it won't.
> Have tried to boot from the recovery disc but it's having none of that and
> still the blue screen of death!
>
> You can see the response from Dell below when I emailed them. The answer
> they gave I already knew after googling and finding the same response on
> Dell & MS knowledge databases (basically, there seems to have been some
> uncleared spyware which has prevented SP2's install and is causing the
> crash). No doubt I'd be able to fix the problem if I could get into
> windows!
>
> Sorry this is a bit lengthy, but any advice appreciated!
>
> C
>
>
> ----- Original Message -----
> From:
>
> Sent: Tuesday, September 28, 2004 9:49 AM
> Subject: - Operating System
>
>
>> Please include the following line in all replies.
>> Tracking number:
>>
>>
>> Hello David,
>>
>> Thank you for contacting Dell Hardware E-Support & Services.
>>
>> With regard to this issue, we wish to inform you that we are a Dell
>> Technical Support Center and offer solutions and troubleshooting steps
>> that pertains to technical related issues on computer hardware.
>>
>> For your satisfaction, I have come up with the following steps that
>> may resolve the issue.
>>
>> Below I am suggesting an article which will help you to resolve the
>> issue and to view the article kindly copy and paste the link
>> below:
>>
>> http://www.kbalertz.com/kb_885523.aspx
>>
>> If the problem persists, please contact advance software support at
>> the given below numbers.
>>
>> If you are based in UK, please call 0870 366 4026.
>> If you are based in Ireland, please call 1850200421.
>>
>> Thank you for your co-operation.
>>
>> Kind Regards,
>>
>> >
>> Dell E-Support and Services
>>
>> If responding to us, please use the ***REPLY*** function of your email
>> program in order to keep the SAME SUBJECT or our response to you may
>> be delayed or lost.
>>
>> Click here to access
>>
>> Status updates on service calls
>> All Drivers & Files for your system
>> Answers to Technical Queries
>>
>> For further email communication please use the 'Contact us' link on
>> this site
>>
>> *********** The information in this document has been reviewed and is
>> believed to be accurate. However, neither Dell Computer Corporation
>> nor its affiliates assume any responsibility for inaccuracies, errors,
>> or omissions that may be contained herein. In no event will Dell
>> Computer Corporation or its affiliates be liable for direct, indirect,
>> special, incidental, or consequential damages resulting from any
>> defect or omission in this document, even if advised of the
>> possibility of such damages. Dell Computer Corporation reserves the
>> right to make improvements or changes to this document and the
>> products and services described at any time,
>> without notice or obligation. This information applies to the
>> United Kingdom and Republic of Ireland only , unless specifically
>> stated otherwise.**************
>>
>>
>>
>>
>>
>>
>>> -----Original Message-----
>>> From:
>>> Sent: 27 Sep 04 18:46
>>> To: >>
>>>
>>> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
>>> * * * This is a feedback message from the Dell Online Communications
>>> Center. * * *
>>>
>>> Customer Information:
>>> ***********************************************
>>> Segment: DHS
>>> Name: >> Email:
>>> Service Tag:
>>> ***********************************************
>>> System Label: Inspiron 4150
>>>
>>> Problem: Operating System
>>> Operating System: Windows XP
>>> Error Text: Stop: c0000135 {unable to locate Component} This
>>> application
>>> has failed to start because winsrv was not found. Re-installing the
>>> application may fix this problem.
>>> Problem Description: Following SP2 installation, the computer refuses to
>>> boot xp - blue screen appears with the quoted message after the Dell
>>> splash screen with the F2 option.
>>>
>>>
>>> Trouble Shooting Steps: Have inserted the Dell reinstallation CD to
>>> re-install windows but machine does not boot to recovery program from
>>> CD.
>
>>> Have looked in F2 settings but can't find any setting to boot from CD
>>> rom.
>>> ***********************************************
>>> Sent to: >> Referring URL:
>>> Date submitted: 27/09/2004 18:46:29
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
>

[asd]

Go to this link on microsoft website and follow the steps.
i did the same and te problem is solved.
Hope it helped.

http://support.microsoft.com/default.aspx?
kbid=885523&product=windowsxpsp2


>-----Original Message-----
>Don't know if you can help, I'm desperate for some
guidance!
>
>Offered to sort out a guy at work's Dell laptop (was
riddled with dialers,
>spyware etc.).
>
>Took the following steps:
>*Disinfected
>*Ran spybot, adaware & other progs
>*Appeared clean, so installed SP2 from the official MS
disk (didn't go on
>line the whole time)
>
>After SP2, I keep getting the blue screen error
message 'Error Text: Stop:
>c0000135.....' (full text below) upon switching on the
machine. It won't
>boot to windows dispite trying F8 or F2 - gives the
option to boot in safe
>mode, which it won't.
>Have tried to boot from the recovery disc but it's
having none of that and
>still the blue screen of death!
>
>You can see the response from Dell below when I emailed
them. The answer
>they gave I already knew after googling and finding the
same response on
>Dell & MS knowledge databases (basically, there seems to
have been some
>uncleared spyware which has prevented SP2's install and
is causing the
>crash). No doubt I'd be able to fix the problem if I
could get into
>windows!
>
>Sorry this is a bit lengthy, but any advice appreciated!
>
>C
>
>
>----- Original Message -----
>From:
>
>Sent: Tuesday, September 28, 2004 9:49 AM
>Subject: - Operating System
>
>
>> Please include the following line in all replies.
>> Tracking number:
>>
>>
>> Hello David,
>>
>> Thank you for contacting Dell Hardware E-Support &
Services.
>>
>> With regard to this issue, we wish to inform you that
we are a Dell
>> Technical Support Center and offer solutions and
troubleshooting steps
>> that pertains to technical related issues on computer
hardware.
>>
>> For your satisfaction, I have come up with the
following steps that
>> may resolve the issue.
>>
>> Below I am suggesting an article which will help you
to resolve the
>> issue and to view the article kindly copy and paste
the link
>> below:
>>
>> http://www.kbalertz.com/kb_885523.aspx
>>
>> If the problem persists, please contact advance
software support at
>> the given below numbers.
>>
>> If you are based in UK, please call 0870 366 4026.
>> If you are based in Ireland, please call 1850200421.
>>
>> Thank you for your co-operation.
>>
>> Kind Regards,
>>
>> >
>> Dell E-Support and Services
>>
>> If responding to us, please use the ***REPLY***
function of your email
>> program in order to keep the SAME SUBJECT or our
response to you may
>> be delayed or lost.
>>
>> Click here to access
>>
>> Status updates on service calls
>> All Drivers & Files for your system
>> Answers to Technical Queries
>>
>> For further email communication please use
the 'Contact us' link on
>> this site
>>
>> *********** The information in this document has been
reviewed and is
>> believed to be accurate. However, neither Dell
Computer Corporation
>> nor its affiliates assume any responsibility for
inaccuracies, errors,
>> or omissions that may be contained herein. In no event
will Dell
>> Computer Corporation or its affiliates be liable for
direct, indirect,
>> special, incidental, or consequential damages
resulting from any
>> defect or omission in this document, even if advised
of the
>> possibility of such damages. Dell Computer Corporation
reserves the
>> right to make improvements or changes to this document
and the
>> products and services described at any time,
>> without notice or obligation. This information applies
to the
>> United Kingdom and Republic of Ireland only , unless
specifically
>> stated otherwise.**************
>>
>>
>>
>>
>>
>>
>>> -----Original Message-----
>>> From:
>>> Sent: 27 Sep 04 18:46
>>> To: >>
>>>
>>> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING
* * *
>>> * * * This is a feedback message from the Dell Online
Communications
>>> Center. * * *
>>>
>>> Customer Information:
>>> ***********************************************
>>> Segment: DHS
>>> Name: >> Email:
>>> Service Tag:
>>> ***********************************************
>>> System Label: Inspiron 4150
>>>
>>> Problem: Operating System
>>> Operating System: Windows XP
>>> Error Text: Stop: c0000135 {unable to locate
Component} This
>>> application
>>> has failed to start because winsrv was not found. Re-
installing the
>>> application may fix this problem.
>>> Problem Description: Following SP2 installation, the
computer refuses to
>>> boot xp - blue screen appears with the quoted message
after the Dell
>>> splash screen with the F2 option.
>>>
>>>
>>> Trouble Shooting Steps: Have inserted the Dell
reinstallation CD to
>>> re-install windows but machine does not boot to
recovery program from CD.
>
>>> Have looked in F2 settings but can't find any setting
to boot from CD
>>> rom.
>>> ***********************************************
>>> Sent to: >> Referring URL:
>>> Date submitted: 27/09/2004 18:46:29
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
>
>.
>