XP Upgrade from W98 now CD doesn't work

[JC Harris]

I am assuming that thisis a driver issue, but want to get some insight on
how to go about fixing it. I upgraded a system from W98 to XP, and for the
most part it went smoothly. Yesterday, the user went to play a CD in her rom
drive and it was not recognized. We opened explorer and navigated to the CD
drive, saw the drive, and saw the tracks listed, but when we clicked on one
the message came back to insert the CD. Am I correct in assuming that this
is a driver issue in the upgrade, and where might I find a driver to correct
the problem. It was a built system and not sure of the make/model of CD ROM.

Any help is appreciated...

--
John C. Harris, MPA
Phone: 813-681-3344

[Will Denny]

Hi

You can try updating the drivers for your CD drive from the =
manufacturer's web site. To find out the make of your CD drive type the =
following into Start>Run, click OK. On the screen that appears, click =
on the + next to 'DVD/CD-ROM drives' - the name of the manufacturer =
should be there:

%systemroot%\system32\devmgmt.msc =20

--=20

Will Denny
MS-MVP Windows - Shell/User


"JC Harris" > wrote in message =
...
> I am assuming that thisis a driver issue, but want to get some insight =
on
> how to go about fixing it. I upgraded a system from W98 to XP, and for =
the
> most part it went smoothly. Yesterday, the user went to play a CD in =
her rom
> drive and it was not recognized. We opened explorer and navigated to =
the CD
> drive, saw the drive, and saw the tracks listed, but when we clicked =
on one
> the message came back to insert the CD. Am I correct in assuming that =
this
> is a driver issue in the upgrade, and where might I find a driver to =
correct
> the problem. It was a built system and not sure of the make/model of =
CD ROM.
>=20
> Any help is appreciated...
>=20
> --=20
> John C. Harris, MPA
> Phone: 813-681-3344
>=20
>=20


---
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[John C. Harris, MPA]

Thanks Will....will let you know if it works..


"Will Denny" > wrote in message
...
Hi

You can try updating the drivers for your CD drive from the manufacturer's
web site. To find out the make of your CD drive type the following into
Start>Run, click OK. On the screen that appears, click on the + next to
'DVD/CD-ROM drives' - the name of the manufacturer should be there:

%systemroot%\system32\devmgmt.msc

--

Will Denny
MS-MVP Windows - Shell/User


"JC Harris" > wrote in message
...
> I am assuming that thisis a driver issue, but want to get some insight on
> how to go about fixing it. I upgraded a system from W98 to XP, and for the
> most part it went smoothly. Yesterday, the user went to play a CD in her
rom
> drive and it was not recognized. We opened explorer and navigated to the
CD
> drive, saw the drive, and saw the tracks listed, but when we clicked on
one
> the message came back to insert the CD. Am I correct in assuming that this
> is a driver issue in the upgrade, and where might I find a driver to
correct
> the problem. It was a built system and not sure of the make/model of CD
ROM.
>
> Any help is appreciated...
>
> --
> John C. Harris, MPA
> Phone: 813-681-3344
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.538 / Virus Database: 333 - Release Date: 10/11/2003