After installing XP-SP2 laptop does not hibernate or shutdown

[Dr. J]

I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a mistake it
was. Now it simply doesn't shutdown or hibernate. After "start"->"turn off
computer"->"shutdown", or "hibernate" the LCD turns black (LCD remains on)
and nothing else happens. I can only shut it down by holding the power
switch for few seconds and force it to shutdown in this state. This means
my only option is a forced shutdown through the hardware switch and no
hibernate.

I have checked the power management options in the control panel and nothing
seems to be out of ordinary. Any help is appreciated before I go nuts and
uninstall the damn thing and wait for SP3!

[Carey Frisch [MVP]]

HP and Compaq Desktop PCs - Important Information for Upgrading
to Microsoft Windows XP Service Pack 2
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docname=c00218731&lang=en&cc=us

Reinstall the following:

HP Omnibook/Pavilion series - HP Display Settings Utility
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&basePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Application

Make sure you have the lastest HP recommended drivers and software installed,
including the latest BIOS update:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=31762&swEnvOID=228#840

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-----------------------------------------------------------------------------------------------

"Dr. J" wrote:

| I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a mistake it
| was. Now it simply doesn't shutdown or hibernate. After "start"->"turn off
| computer"->"shutdown", or "hibernate" the LCD turns black (LCD remains on)
| and nothing else happens. I can only shut it down by holding the power
| switch for few seconds and force it to shutdown in this state. This means
| my only option is a forced shutdown through the hardware switch and no
| hibernate.
|
| I have checked the power management options in the control panel and nothing
| seems to be out of ordinary. Any help is appreciated before I go nuts and
| uninstall the damn thing and wait for SP3!

[Rick Merrill]

Dr. J wrote:

> I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a mistake it
> was. Now it simply doesn't shutdown or hibernate. After "start"->"turn off
> computer"->"shutdown", or "hibernate" the LCD turns black (LCD remains on)
> and nothing else happens. I can only shut it down by holding the power
> switch for few seconds and force it to shutdown in this state. This means
> my only option is a forced shutdown through the hardware switch and no
> hibernate.
>
> I have checked the power management options in the control panel and nothing
> seems to be out of ordinary. Any help is appreciated before I go nuts and
> uninstall the damn thing and wait for SP3!

Did you update your computer's manufacturer updates for SP2? - RM

[Dr. J]

Thank you for your advice, I followed the instruction and

upgraded the BIOS,
installed the HP Display Setting Utility,
installed Intel SpeedStep Driver Solution,
Synaptics Touchpad driver,
3COM LAN driver,
3COM Modem driver,
SuperDisk utility LS240
Other updates didn't apply to my laptop.

Still my machine could not hibernate or shutdown. I uninstalled the SP2 and
everything is back to normal. I was wondering since originally I had
installed SP2 before updating the drivers, if this time I reinstall SP2
after the driver update it would work correctly? Any thoughts or any more
info regarding HP Omnibook 6000?

Thanks in advance

"Carey Frisch [MVP]" > wrote in message
...
> HP and Compaq Desktop PCs - Important Information for Upgrading
> to Microsoft Windows XP Service Pack 2
>
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docname=c00218731&lang=en&cc=us
>
> Reinstall the following:
>
> HP Omnibook/Pavilion series - HP Display Settings Utility
>
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&basePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Application
>
> Make sure you have the lastest HP recommended drivers and software
installed,
> including the latest BIOS update:
>
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=31762&swEnvOID=228#840
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> --------------------------------------------------------------------------
---------------------
>
> "Dr. J" wrote:
>
> | I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a mistake it
> | was. Now it simply doesn't shutdown or hibernate. After "start"->"turn
off
> | computer"->"shutdown", or "hibernate" the LCD turns black (LCD remains
on)
> | and nothing else happens. I can only shut it down by holding the power
> | switch for few seconds and force it to shutdown in this state. This
means
> | my only option is a forced shutdown through the hardware switch and no
> | hibernate.
> |
> | I have checked the power management options in the control panel and
nothing
> | seems to be out of ordinary. Any help is appreciated before I go nuts
and
> | uninstall the damn thing and wait for SP3!
>

[Bob Qin [MSFT]]

Hello,

Thanks for your posting here.

Is there any related error occurred when system shut down in the event logs?

Please run msconfig.exe to disable Startup Group and Third party services
on the Windows XP computer. What is the result?

You can refer to the following document for the detailed information:

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

Have a nice day!

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Dr. J" >
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Tue, 05 Oct 2004 05:18:15 GMT

Thank you for your advice, I followed the instruction and

upgraded the BIOS,
installed the HP Display Setting Utility,
installed Intel SpeedStep Driver Solution,
Synaptics Touchpad driver,
3COM LAN driver,
3COM Modem driver,
SuperDisk utility LS240
Other updates didn't apply to my laptop.

Still my machine could not hibernate or shutdown. I uninstalled the
SP2 and
everything is back to normal. I was wondering since originally I had
installed SP2 before updating the drivers, if this time I reinstall
SP2
after the driver update it would work correctly? Any thoughts or any
more
info regarding HP Omnibook 6000?

Thanks in advance

"Carey Frisch [MVP]" > wrote in message
...
> HP and Compaq Desktop PCs - Important Information for Upgrading
> to Microsoft Windows XP Service Pack 2
>

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docnam
e=c00218731&lang=en&cc=us
>
> Reinstall the following:
>
> HP Omnibook/Pavilion series - HP Display Settings Utility
>

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?loc
ale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&b
asePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Applica
tion
>
> Make sure you have the lastest HP recommended drivers and software
installed,
> including the latest BIOS update:
>

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=3
1762&swEnvOID=228#840
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
>
--------------------------------------------------------------------------
---------------------
>
> "Dr. J" wrote:
>
> | I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a
mistake it
> | was. Now it simply doesn't shutdown or hibernate. After
"start"->"turn
off
> | computer"->"shutdown", or "hibernate" the LCD turns black (LCD
remains
on)
> | and nothing else happens. I can only shut it down by holding the
power
> | switch for few seconds and force it to shutdown in this state.
This
means
> | my only option is a forced shutdown through the hardware switch
and no
> | hibernate.
> |
> | I have checked the power management options in the control panel
and
nothing
> | seems to be out of ordinary. Any help is appreciated before I go
nuts
and
> | uninstall the damn thing and wait for SP3!
>

[David Probett]

Hi

It's the same with my late-2001 Dell Inspiron 8100

And I can't fix it either

Regards

David

On Sun, 03 Oct 2004 18:41:50 GMT, "Dr. J" > wrote:

>I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a mistake it
>was. Now it simply doesn't shutdown or hibernate. After "start"->"turn off
>computer"->"shutdown", or "hibernate" the LCD turns black (LCD remains on)
>and nothing else happens. I can only shut it down by holding the power
>switch for few seconds and force it to shutdown in this state. This means
>my only option is a forced shutdown through the hardware switch and no
>hibernate.
>
>I have checked the power management options in the control panel and nothing
>seems to be out of ordinary. Any help is appreciated before I go nuts and
>uninstall the damn thing and wait for SP3!
>
>

David Probett

[Dr. J]

I don't see any particular error remotely related to shutdown or hibernation
in the event logs. I will try to reinstall SP2 and give it another try now
that I have updated all the drivers and then if the problem reappears will
try to use msconfig and see if I can find a clue on what possibly is causing
the problem.

Out of curiosity, since laptop's hardware, software, and configuration
remains the same and everything works fine with SP1, then what is different
in SP2 treating ACPI that causes this problem? I see few other people
having similar problem that points to re-examination of SP2's treatment of
ACPI.

Best regards


"Bob Qin [MSFT]" > wrote in message
...
> Hello,
>
> Thanks for your posting here.
>
> Is there any related error occurred when system shut down in the event
logs?
>
> Please run msconfig.exe to disable Startup Group and Third party services
> on the Windows XP computer. What is the result?
>
> You can refer to the following document for the detailed information:
>
> How to Troubleshoot By Using the Msconfig Utility in Windows XP
> http://support.microsoft.com/?id=310560
>
> Have a nice day!
>
> Regards,
> Bob Qin
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
> --------------------
> From: "Dr. J" >
> Newsgroups: microsoft.public.windowsxp.help_and_support
> Subject: Re: After installing XP-SP2 laptop does not hibernate or
> shutdown
> Date: Tue, 05 Oct 2004 05:18:15 GMT
>
> Thank you for your advice, I followed the instruction and
>
> upgraded the BIOS,
> installed the HP Display Setting Utility,
> installed Intel SpeedStep Driver Solution,
> Synaptics Touchpad driver,
> 3COM LAN driver,
> 3COM Modem driver,
> SuperDisk utility LS240
> Other updates didn't apply to my laptop.
>
> Still my machine could not hibernate or shutdown. I uninstalled the
> SP2 and
> everything is back to normal. I was wondering since originally I
had
> installed SP2 before updating the drivers, if this time I reinstall
> SP2
> after the driver update it would work correctly? Any thoughts or
any
> more
> info regarding HP Omnibook 6000?
>
> Thanks in advance
>
> "Carey Frisch [MVP]" > wrote in message
> ...
> > HP and Compaq Desktop PCs - Important Information for Upgrading
> > to Microsoft Windows XP Service Pack 2
> >
>
>
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docnam
> e=c00218731&lang=en&cc=us
> >
> > Reinstall the following:
> >
> > HP Omnibook/Pavilion series - HP Display Settings Utility
> >
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?loc
>
ale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&b
>
asePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Applica
> tion
> >
> > Make sure you have the lastest HP recommended drivers and software
> installed,
> > including the latest BIOS update:
> >
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
>
=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=3
> 1762&swEnvOID=228#840
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows XP - Shell/User
> >
> > Be Smart! Protect Your PC!
> > http://www.microsoft.com/athome/security/protect/default.aspx
> >
> >
> --------------------------------------------------------------------------
> ---------------------
> >
> > "Dr. J" wrote:
> >
> > | I installed XP-SP2 on my laptop (HP Omnibook 6000) and what a
> mistake it
> > | was. Now it simply doesn't shutdown or hibernate. After
> "start"->"turn
> off
> > | computer"->"shutdown", or "hibernate" the LCD turns black (LCD
> remains
> on)
> > | and nothing else happens. I can only shut it down by holding
the
> power
> > | switch for few seconds and force it to shutdown in this state.
> This
> means
> > | my only option is a forced shutdown through the hardware switch
> and no
> > | hibernate.
> > |
> > | I have checked the power management options in the control panel
> and
> nothing
> > | seems to be out of ordinary. Any help is appreciated before I
go
> nuts
> and
> > | uninstall the damn thing and wait for SP3!
> >
>
>
>
>

[Bob Qin [MSFT]]

Hi Dr.J,

Frankly speaking, it is hard to determine the root cause of this issue.
Based on my experiences, sometimes the problem can be caused if there is
device driver or third party software that is not compatible with Windows
XP SP2.

If the problem occurs again, you can try the msconfig.exe tool to perform
clean boot in Windows XP.

Thank you again for using our Newsgroup!

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Dr. J" >
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Thu, 07 Oct 2004 02:43:52 GMT

I don't see any particular error remotely related to shutdown or
hibernation
in the event logs. I will try to reinstall SP2 and give it another
try now
that I have updated all the drivers and then if the problem reappears
will
try to use msconfig and see if I can find a clue on what possibly is
causing
the problem.

Out of curiosity, since laptop's hardware, software, and configuration
remains the same and everything works fine with SP1, then what is
different
in SP2 treating ACPI that causes this problem? I see few other people
having similar problem that points to re-examination of SP2's
treatment of
ACPI.

Best regards


"Bob Qin [MSFT]" > wrote in message
...
> Hello,
>
> Thanks for your posting here.
>
> Is there any related error occurred when system shut down in the
event
logs?
>
> Please run msconfig.exe to disable Startup Group and Third party
services
> on the Windows XP computer. What is the result?
>
> You can refer to the following document for the detailed
information:
>
> How to Troubleshoot By Using the Msconfig Utility in Windows XP
> http://support.microsoft.com/?id=310560
>
> Have a nice day!
>
> Regards,
> Bob Qin
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your
newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
> --------------------
> From: "Dr. J" >
> Newsgroups: microsoft.public.windowsxp.help_and_support
> Subject: Re: After installing XP-SP2 laptop does not
hibernate or
> shutdown
> Date: Tue, 05 Oct 2004 05:18:15 GMT
>
> Thank you for your advice, I followed the instruction and
>
> upgraded the BIOS,
> installed the HP Display Setting Utility,
> installed Intel SpeedStep Driver Solution,
> Synaptics Touchpad driver,
> 3COM LAN driver,
> 3COM Modem driver,
> SuperDisk utility LS240
> Other updates didn't apply to my laptop.
>
> Still my machine could not hibernate or shutdown. I
uninstalled the
> SP2 and
> everything is back to normal. I was wondering since
originally I
had
> installed SP2 before updating the drivers, if this time I
reinstall
> SP2
> after the driver update it would work correctly? Any
thoughts or
any
> more
> info regarding HP Omnibook 6000?
>
> Thanks in advance
>
> "Carey Frisch [MVP]" > wrote in
message
> ...
> > HP and Compaq Desktop PCs - Important Information for
Upgrading
> > to Microsoft Windows XP Service Pack 2
> >
>
>

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docnam
> e=c00218731&lang=en&cc=us
> >
> > Reinstall the following:
> >
> > HP Omnibook/Pavilion series - HP Display Settings Utility
> >
>
>

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?loc
>

ale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&b
>

asePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Applica
> tion
> >
> > Make sure you have the lastest HP recommended drivers and
software
> installed,
> > including the latest BIOS update:
> >
>
>

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
>

=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=3
> 1762&swEnvOID=228#840
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows XP - Shell/User
> >
> > Be Smart! Protect Your PC!
> >
http://www.microsoft.com/athome/security/protect/default.aspx
> >
> >
>
--------------------------------------------------------------------------
> ---------------------
> >
> > "Dr. J" wrote:
> >
> > | I installed XP-SP2 on my laptop (HP Omnibook 6000) and
what a
> mistake it
> > | was. Now it simply doesn't shutdown or hibernate. After
> "start"->"turn
> off
> > | computer"->"shutdown", or "hibernate" the LCD turns black
(LCD
> remains
> on)
> > | and nothing else happens. I can only shut it down by
holding
the
> power
> > | switch for few seconds and force it to shutdown in this
state.
> This
> means
> > | my only option is a forced shutdown through the hardware
switch
> and no
> > | hibernate.
> > |
> > | I have checked the power management options in the
control panel
> and
> nothing
> > | seems to be out of ordinary. Any help is appreciated
before I
go
> nuts
> and
> > | uninstall the damn thing and wait for SP3!
> >
>
>
>
>

[Dr. J]

Thank you Bob, I am afraid I am out of luck here. To summarize:

1- Had SP1 and everything worked perfectly

2- Installed SP2 and could not shutdown or hibernate. Only could shutdown
if hold the power switch and force a hardware shutdown.

3- Upgraded all drivers and BIOS to the latest version, still could not
hibernate or shutdown.

4- Uninstalled SP2 and everything worked perfectly again.

5- Decided to install SP2 again and investigate further by using msconfig.
Installation of SP2 for the second time proved to be a catastrophe. System
would not boot. System would turn on by a blank black screen and freeze, no
sign of disk activity.

6- Did a safe boot and uninstalled SP2 again. Proved to be a further
catastrophe. This time got to the logon screen, but freezing dead there.

7- Did a safe boot again and rolled back to a restore point of original SP2
update. Proved to be a much bigger catastrophe. Cannot even safe boot.
System freezes on safe boot screen.

8- Basically I am out of luck and posting from my other computer. My
Omnibook 6000 is useless and my mistake not to backup my personal data. I
cannot think of any particular third party driver on that machine that could
have interfered that badly with SP2. At this point my only options seems to
be to boot from the original XP disk, zap the disk and start from zero.

Best regards and thanks again,


"Bob Qin [MSFT]" > wrote in message
...
> Hi Dr.J,
>
> Frankly speaking, it is hard to determine the root cause of this issue.
> Based on my experiences, sometimes the problem can be caused if there is
> device driver or third party software that is not compatible with Windows
> XP SP2.
>
> If the problem occurs again, you can try the msconfig.exe tool to perform
> clean boot in Windows XP.
>
> Thank you again for using our Newsgroup!
>
> Regards,
> Bob Qin
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
> --------------------
> From: "Dr. J" >
> Newsgroups: microsoft.public.windowsxp.help_and_support
> Subject: Re: After installing XP-SP2 laptop does not hibernate or
> shutdown
> Date: Thu, 07 Oct 2004 02:43:52 GMT
>
> I don't see any particular error remotely related to shutdown or
> hibernation
> in the event logs. I will try to reinstall SP2 and give it another
> try now
> that I have updated all the drivers and then if the problem
reappears
> will
> try to use msconfig and see if I can find a clue on what possibly is
> causing
> the problem.
>
> Out of curiosity, since laptop's hardware, software, and
configuration
> remains the same and everything works fine with SP1, then what is
> different
> in SP2 treating ACPI that causes this problem? I see few other
people
> having similar problem that points to re-examination of SP2's
> treatment of
> ACPI.
>
> Best regards
>
>
> "Bob Qin [MSFT]" > wrote in message
> ...
> > Hello,
> >
> > Thanks for your posting here.
> >
> > Is there any related error occurred when system shut down in the
> event
> logs?
> >
> > Please run msconfig.exe to disable Startup Group and Third party
> services
> > on the Windows XP computer. What is the result?
> >
> > You can refer to the following document for the detailed
> information:
> >
> > How to Troubleshoot By Using the Msconfig Utility in Windows XP
> > http://support.microsoft.com/?id=310560
> >
> > Have a nice day!
> >
> > Regards,
> > Bob Qin
> > Microsoft Online Partner Support
> >
> > Get Secure! - www.microsoft.com/security
> >
> > ================================================== ==
> > When responding to posts, please "Reply to Group" via your
> newsreader so
> > that others may learn and benefit from your issue.
> > ================================================== ==
> > This posting is provided "AS IS" with no warranties, and confers
no
> rights.
> >
> > --------------------
> > From: "Dr. J" >
> > Newsgroups: microsoft.public.windowsxp.help_and_support
> > Subject: Re: After installing XP-SP2 laptop does not
> hibernate or
> > shutdown
> > Date: Tue, 05 Oct 2004 05:18:15 GMT
> >
> > Thank you for your advice, I followed the instruction and
> >
> > upgraded the BIOS,
> > installed the HP Display Setting Utility,
> > installed Intel SpeedStep Driver Solution,
> > Synaptics Touchpad driver,
> > 3COM LAN driver,
> > 3COM Modem driver,
> > SuperDisk utility LS240
> > Other updates didn't apply to my laptop.
> >
> > Still my machine could not hibernate or shutdown. I
> uninstalled the
> > SP2 and
> > everything is back to normal. I was wondering since
> originally I
> had
> > installed SP2 before updating the drivers, if this time I
> reinstall
> > SP2
> > after the driver update it would work correctly? Any
> thoughts or
> any
> > more
> > info regarding HP Omnibook 6000?
> >
> > Thanks in advance
> >
> > "Carey Frisch [MVP]" > wrote in
> message
> > ...
> > > HP and Compaq Desktop PCs - Important Information for
> Upgrading
> > > to Microsoft Windows XP Service Pack 2
> > >
> >
> >
>
>
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docnam
> > e=c00218731&lang=en&cc=us
> > >
> > > Reinstall the following:
> > >
> > > HP Omnibook/Pavilion series - HP Display Settings Utility
> > >
> >
> >
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?loc
> >
>
>
ale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&b
> >
>
>
asePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Applica
> > tion
> > >
> > > Make sure you have the lastest HP recommended drivers and
> software
> > installed,
> > > including the latest BIOS update:
> > >
> >
> >
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
> >
>
>
=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=3
> > 1762&swEnvOID=228#840
> > >
> > > --
> > > Carey Frisch
> > > Microsoft MVP
> > > Windows XP - Shell/User
> > >
> > > Be Smart! Protect Your PC!
> > >
> http://www.microsoft.com/athome/security/protect/default.aspx
> > >
> > >
> >
> --------------------------------------------------------------------------
> > ---------------------
> > >
> > > "Dr. J" wrote:
> > >
> > > | I installed XP-SP2 on my laptop (HP Omnibook 6000) and
> what a
> > mistake it
> > > | was. Now it simply doesn't shutdown or hibernate.
After
> > "start"->"turn
> > off
> > > | computer"->"shutdown", or "hibernate" the LCD turns
black
> (LCD
> > remains
> > on)
> > > | and nothing else happens. I can only shut it down by
> holding
> the
> > power
> > > | switch for few seconds and force it to shutdown in this
> state.
> > This
> > means
> > > | my only option is a forced shutdown through the hardware
> switch
> > and no
> > > | hibernate.
> > > |
> > > | I have checked the power management options in the
> control panel
> > and
> > nothing
> > > | seems to be out of ordinary. Any help is appreciated
> before I
> go
> > nuts
> > and
> > > | uninstall the damn thing and wait for SP3!
> > >
> >
> >
> >
> >
>
>
>
>

[Bob Qin [MSFT]]

Hi Dr. J,

I am sorry to hear that.

You can try to connect the hard disk to other computer and copy the
important data out. I recommend that you install Windows XP SP2 after you
perform clean installation.

In addition, it will be better that we often backup the imporant data.

Here are some documents may be useful to you.

308422 How To Use Backup to Back Up Files and Folders on Your Computer in
http://support.microsoft.com/?id=308422

309340 How to use Backup to restore files and folders on your computer in
http://support.microsoft.com/?id=309340

314844 How to Schedule Unattended Backups by Using a Stand-Alone Tape
Library
http://support.microsoft.com/?id=314844

Thank you again for using our newsgroup!

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Dr. J" >
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Sat, 09 Oct 2004 05:08:41 GMT

Thank you Bob, I am afraid I am out of luck here. To summarize:

1- Had SP1 and everything worked perfectly

2- Installed SP2 and could not shutdown or hibernate. Only could
shutdown
if hold the power switch and force a hardware shutdown.

3- Upgraded all drivers and BIOS to the latest version, still could
not
hibernate or shutdown.

4- Uninstalled SP2 and everything worked perfectly again.

5- Decided to install SP2 again and investigate further by using
msconfig.
Installation of SP2 for the second time proved to be a catastrophe.
System
would not boot. System would turn on by a blank black screen and
freeze, no
sign of disk activity.

6- Did a safe boot and uninstalled SP2 again. Proved to be a further
catastrophe. This time got to the logon screen, but freezing dead
there.

7- Did a safe boot again and rolled back to a restore point of
original SP2
update. Proved to be a much bigger catastrophe. Cannot even safe
boot.
System freezes on safe boot screen.

8- Basically I am out of luck and posting from my other computer. My
Omnibook 6000 is useless and my mistake not to backup my personal
data. I
cannot think of any particular third party driver on that machine
that could
have interfered that badly with SP2. At this point my only options
seems to
be to boot from the original XP disk, zap the disk and start from
zero.

Best regards and thanks again,


"Bob Qin [MSFT]" > wrote in message
...
> Hi Dr.J,
>
> Frankly speaking, it is hard to determine the root cause of this
issue.
> Based on my experiences, sometimes the problem can be caused if
there is
> device driver or third party software that is not compatible with
Windows
> XP SP2.
>
> If the problem occurs again, you can try the msconfig.exe tool to
perform
> clean boot in Windows XP.
>
> Thank you again for using our Newsgroup!
>
> Regards,
> Bob Qin
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your
newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
> --------------------
> From: "Dr. J" >
> Newsgroups: microsoft.public.windowsxp.help_and_support
> Subject: Re: After installing XP-SP2 laptop does not
hibernate or
> shutdown
> Date: Thu, 07 Oct 2004 02:43:52 GMT
>
> I don't see any particular error remotely related to shutdown
or
> hibernation
> in the event logs. I will try to reinstall SP2 and give it
another
> try now
> that I have updated all the drivers and then if the problem
reappears
> will
> try to use msconfig and see if I can find a clue on what
possibly is
> causing
> the problem.
>
> Out of curiosity, since laptop's hardware, software, and
configuration
> remains the same and everything works fine with SP1, then
what is
> different
> in SP2 treating ACPI that causes this problem? I see few
other
people
> having similar problem that points to re-examination of SP2's
> treatment of
> ACPI.
>
> Best regards
>
>
> "Bob Qin [MSFT]" > wrote in
message
> ...
> > Hello,
> >
> > Thanks for your posting here.
> >
> > Is there any related error occurred when system shut down
in the
> event
> logs?
> >
> > Please run msconfig.exe to disable Startup Group and Third
party
> services
> > on the Windows XP computer. What is the result?
> >
> > You can refer to the following document for the detailed
> information:
> >
> > How to Troubleshoot By Using the Msconfig Utility in
Windows XP
> > http://support.microsoft.com/?id=310560
> >
> > Have a nice day!
> >
> > Regards,
> > Bob Qin
> > Microsoft Online Partner Support
> >
> > Get Secure! - www.microsoft.com/security
> >
> > ================================================== ==
> > When responding to posts, please "Reply to Group" via your
> newsreader so
> > that others may learn and benefit from your issue.
> > ================================================== ==
> > This posting is provided "AS IS" with no warranties, and
confers
no
> rights.
> >
> > --------------------
> > From: "Dr. J" >
> > Newsgroups:
microsoft.public.windowsxp.help_and_support
> > Subject: Re: After installing XP-SP2 laptop does not
> hibernate or
> > shutdown
> > Date: Tue, 05 Oct 2004 05:18:15 GMT
> >
> > Thank you for your advice, I followed the
instruction and
> >
> > upgraded the BIOS,
> > installed the HP Display Setting Utility,
> > installed Intel SpeedStep Driver Solution,
> > Synaptics Touchpad driver,
> > 3COM LAN driver,
> > 3COM Modem driver,
> > SuperDisk utility LS240
> > Other updates didn't apply to my laptop.
> >
> > Still my machine could not hibernate or shutdown. I
> uninstalled the
> > SP2 and
> > everything is back to normal. I was wondering since
> originally I
> had
> > installed SP2 before updating the drivers, if this
time I
> reinstall
> > SP2
> > after the driver update it would work correctly? Any
> thoughts or
> any
> > more
> > info regarding HP Omnibook 6000?
> >
> > Thanks in advance
> >
> > "Carey Frisch [MVP]" > wrote
in
> message
> > ...
> > > HP and Compaq Desktop PCs - Important Information
for
> Upgrading
> > > to Microsoft Windows XP Service Pack 2
> > >
> >
> >
>
>

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docnam
> > e=c00218731&lang=en&cc=us
> > >
> > > Reinstall the following:
> > >
> > > HP Omnibook/Pavilion series - HP Display Settings
Utility
> > >
> >
> >
>
>

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?loc
> >
>
>

ale=en_US&lang=English&pnameOID=20053&prodSeriesId=31762&prodTypeId=321957&b
> >
>
>

asePartNum=ob709&locBasepartNum=ob709en&os=Microsoft+Windows+XP&tech=Applica
> > tion
> > >
> > > Make sure you have the lastest HP recommended
drivers and
> software
> > installed,
> > > including the latest BIOS update:
> > >
> >
> >
>
>

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
> >
>
>

=20053&locale=en_US&taskId=135&refresh=true&prodTypeId=321957&prodSeriesId=3
> > 1762&swEnvOID=228#840
> > >
> > > --
> > > Carey Frisch
> > > Microsoft MVP
> > > Windows XP - Shell/User
> > >
> > > Be Smart! Protect Your PC!
> > >
> http://www.microsoft.com/athome/security/protect/default.aspx
> > >
> > >
> >
>
--------------------------------------------------------------------------
> > ---------------------
> > >
> > > "Dr. J" wrote:
> > >
> > > | I installed XP-SP2 on my laptop (HP Omnibook
6000) and
> what a
> > mistake it
> > > | was. Now it simply doesn't shutdown or hibernate.
After
> > "start"->"turn
> > off
> > > | computer"->"shutdown", or "hibernate" the LCD
turns
black
> (LCD
> > remains
> > on)
> > > | and nothing else happens. I can only shut it
down by
> holding
> the
> > power
> > > | switch for few seconds and force it to shutdown
in this
> state.
> > This
> > means
> > > | my only option is a forced shutdown through the
hardware
> switch
> > and no
> > > | hibernate.
> > > |
> > > | I have checked the power management options in the
> control panel
> > and
> > nothing
> > > | seems to be out of ordinary. Any help is
appreciated
> before I
> go
> > nuts
> > and
> > > | uninstall the damn thing and wait for SP3!
> > >
> >
> >
> >
> >
>
>
>
>