Remote Assistance

[AndyHanson]

Having problems getting RA to work outside my home
network. I can use it within my network on any of the
computers I have connected to my network. However on
trying to connect to a computer outside the network, the
system will not work. It simply fails to connect. I
have a Linksys WRT54G Router which has an Origo ASR-8100
Router/ADSL Modem connected. I have enabled RA on all
computers which I have tried to connect to. All
computers are running Win XP. I have also enabled uPnP
on the router and tried opening port 3389. However I am
still unable to use it outside the network. I believe it
is a problem with the router settings (either on the
Linksys or Origo) but don't know what else to try.

Any suggestions?

[Jonathan Kay [MVP]]

Greetings Andy,

The ASR-8100 router has a built-in NAT which will cause a problem here (since it will be
doing NATing without UPnP) If so, you'll want to turn this off functionality/set it to
"bridging" mode instead (sadly there's no standard for what this is called).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"AndyHanson" > wrote in message
...
> Having problems getting RA to work outside my home
> network. I can use it within my network on any of the
> computers I have connected to my network. However on
> trying to connect to a computer outside the network, the
> system will not work. It simply fails to connect. I
> have a Linksys WRT54G Router which has an Origo ASR-8100
> Router/ADSL Modem connected. I have enabled RA on all
> computers which I have tried to connect to. All
> computers are running Win XP. I have also enabled uPnP
> on the router and tried opening port 3389. However I am
> still unable to use it outside the network. I believe it
> is a problem with the router settings (either on the
> Linksys or Origo) but don't know what else to try.
>
> Any suggestions?

[AndyHanson]

Jonathan,

Many thanks for the reply and sorry for the delay in replying. I have done
as you suggest and disabled NAT on the Origo router but now it won't connect
to the internet! You mentioned putting it into bridging mode but I'm unsure
of how to do this. Can you help?

Many Thanks.

"Jonathan Kay [MVP]" wrote:

> Greetings Andy,
>
> The ASR-8100 router has a built-in NAT which will cause a problem here (since it will be
> doing NATing without UPnP) If so, you'll want to turn this off functionality/set it to
> "bridging" mode instead (sadly there's no standard for what this is called).
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "AndyHanson" > wrote in message
> ...
> > Having problems getting RA to work outside my home
> > network. I can use it within my network on any of the
> > computers I have connected to my network. However on
> > trying to connect to a computer outside the network, the
> > system will not work. It simply fails to connect. I
> > have a Linksys WRT54G Router which has an Origo ASR-8100
> > Router/ADSL Modem connected. I have enabled RA on all
> > computers which I have tried to connect to. All
> > computers are running Win XP. I have also enabled uPnP
> > on the router and tried opening port 3389. However I am
> > still unable to use it outside the network. I believe it
> > is a problem with the router settings (either on the
> > Linksys or Origo) but don't know what else to try.
> >
> > Any suggestions?
>
>
>

[Jonathan Kay [MVP]]

Hi,

Disabling NAT will be the same as "bridging mode" (was just giving you the syntax that they
typically use for this). Have you tried taking the router out of the picture and directly
connecting to the modem itself (so we can see if its the router or the modem)?
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"AndyHanson" > wrote in message
...
> Jonathan,
>
> Many thanks for the reply and sorry for the delay in replying. I have done
> as you suggest and disabled NAT on the Origo router but now it won't connect
> to the internet! You mentioned putting it into bridging mode but I'm unsure
> of how to do this. Can you help?
>
> Many Thanks.
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Andy,
>>
>> The ASR-8100 router has a built-in NAT which will cause a problem here (since it will be
>> doing NATing without UPnP) If so, you'll want to turn this off functionality/set it to
>> "bridging" mode instead (sadly there's no standard for what this is called).
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "AndyHanson" > wrote in message
>> ...
>> > Having problems getting RA to work outside my home
>> > network. I can use it within my network on any of the
>> > computers I have connected to my network. However on
>> > trying to connect to a computer outside the network, the
>> > system will not work. It simply fails to connect. I
>> > have a Linksys WRT54G Router which has an Origo ASR-8100
>> > Router/ADSL Modem connected. I have enabled RA on all
>> > computers which I have tried to connect to. All
>> > computers are running Win XP. I have also enabled uPnP
>> > on the router and tried opening port 3389. However I am
>> > still unable to use it outside the network. I believe it
>> > is a problem with the router settings (either on the
>> > Linksys or Origo) but don't know what else to try.
>> >
>> > Any suggestions?
>>
>>
>>